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From the business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1900th among Women's Clothing sites.
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This is a Chinese rag merchant selling cheap but nasty trash, wrong sizes, poor construction and appalling marketing and customer service. They refuse to remove you from their forced sales messages and drown you in rubbish even after you request that you be removed from their list. Your orders never arrive on time and if, and that's a big if, they do, you can expect something to be wrong and no way to get a refund. ABSOLUTELY NOT RECOMMENDED!
I have yet to receive my order. I try to ask questions on the customer service page but the answers have nothing to do with my question.
Dear SAB G,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: [email protected] with the subject line "RESOLUTION via SITEJABBER - SAB G."
I hope to hear from you soon.
I ordered my clothes and its been at least two months and still nothing. I'm not saying the clothes is bad because this is my first time ordering from this website but the shipping is ridiculous!
Dear B H,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: [email protected] with the subject line "RESOLUTION via SITEJABBER - B H."
I hope to hear from you soon.
I been wanting to place more orders but since my first order place almost a month ago and haven't recieved yet,, I can not trusted no more
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I've been using shein for a long time now, and I've always gotten my parcels on time. I love the quality of the clothes
Hi everyone! I was new ordering from Shein. I am re writing this review not because they asked me to, but because it's fair. I ordered some beautiful clothes and I did not know that the mail man had taken it back to the post office. Then, I wrote a BAD rewiew. Then, I got an email from Shein the next day and he was helping me and kept me informed of where my package was. Sometimes, we just have to be patient and understand the situation. When I went to the USPS I had other packages from other places as well
One of my nieces loooved my clothes from Shein and ordered some already. The material is very good and way more affordable than any other store. I'm sorry, for the negative experience I posted, but Shein is a reliable and affordable place and has beautiful stuff for everyone. Thank you Shein and I will order more for my family now. Have a nice day
Dear Flory,
A member of Shein's US Team has sent you an email from [email protected]. Please be sure to check your emails Spam folder in the event it was filtered.
This place just Sucks. Says shipped from Carson, CA over three weeks ago. Probably coming from china. Can't cancel order since they immediately mark order as shipped from Carson the day you order. No way at all to actually contact customer service. Another SCAM Chinese site. This is the third time I've been had by chinese sellers this year. I am so done with anything from china. (if at all possible)
Dear Bob,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: [email protected] with the subject line "RESOLUTION via SITEJABBER - BOB B."
I hope to hear from you soon.
I placed an order a month ago, I received a confirmation saying that my package was "shipped and in route" 3 weeks ago. That was the last update that I've gotten other than "USPS is still awaiting your package". I tried to get my money back and cancel my order but they refused a refund. I don't even think I'm getting my package at this point.
Dear Shelby,
A member of Shein's US Team has sent you an email from [email protected]. Please be sure to check your emails Spam folder in the event it was filtered.
I ordered $170 worth of items on April 11, and I have not received anything. The tracking information they provide is not the same information coming from USPS. I tried to contact them live chat, and the answers are all preprogrammed, it is not live at all. I was told it would take 21 to 33 days extra because of COVID, however it is past that time as well. If I do not receive my items this week, I will be contacting my bank for a fraudulent payment from them. I will NEVER order from them again, and do not advise anyone else to.
Dear Kelly,
A member of Shein's US Team has sent you an email from [email protected]. Please be sure to check your emails Spam folder in the event it was filtered.
My order qualified for express shipping so of course i took it. I live in manitoba canada and i Ordered on april 22 and its now may 11 and it says its getting delivered as soon as i pay the 33$ fee. Extra fees are on the fine print so make sure you read it!
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I cound not even give my feedback to Shein, that I did not received part t of my order! I would never ever order there again! You can just trough away or burn your money with less stress and troubles!
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
They send spam almost every day, even though I "unsubscribe" and confirm it, with every message. I can't go to my account settings and unsubscribe that way, or else it is a maze that is impossible to find. So, if you buy just one thing from SHEIN, be prepared for spam, spam, spam, spam, spam, spam, baked beans, spam, spam, spam and spam.
Dear Abel,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your email you used to open your account? Please send to: [email protected] with the subject line "RESOLUTION via SITE JABBER - ABEL D".
I hope to hear from you soon.
Don't order from here. Spend at least $50 on this website about a month ago, still haven't received my order. Don't waste your time with this website, just a scam.
Dear Anahi,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: [email protected] with the subject line "RESOLUTION via SITEJABBER - ANAHI H".
I hope to hear from you soon.
My tracking number doesn't work. It told me it was in canada almost two weeks ago and the tracking number i was given doesn't even work. I've tried with customer service but it's all automated so it won't answer any of my questions. I want to track my package.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I ordered a package that was never shipped. They falsified tracking numbers to charge my card. I was told in order to receive a refund I would need to refuse the package upon delivery. Anyone know how to refuse an invisible package?
Dear Taylor,
A member of Shein's US Team has sent you an email from [email protected]. Please be sure to check your emails Spam folder in the event it was filtered.
Shein was fine until my February order. I have written so many times to the support team no luck. My order has been stucked at the airport for almost 3 months now. At the time I made the order the borders were open. And now they are open again, but the order is still at the airport and was never handed over to flights coming to south Africa. Can I have my money back please? Because clearly I would never receive my clothes
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I ordered my things almost a month ago (april 17th) it said it would be here by may 7th and it is now may 10th. I have tried tracking it and it has been in the same place for a little over a week. This is my first time ordering and by reading other reviews i'm worried i won't get my things
Dear Ashley,
A member of Shein's US Team has sent you an email from [email protected]. Please be sure to check your emails Spam folder in the event it was filtered.
I spent over 200 on homeware almost 3 months ago and only received 3 table mats which were about 1 each and made of paper so had to be binned.
I have emailed non-stop enquiring about why the products have still not been sent and requested a refund but have been ignored and they have the audacity to spam my email every day trying to get me to buy more s**t.
THIS LOT ARE A BUNCH OF THIEVING SCAMMERS!
DO NOT SPEND A CENT AS YOU WILL NEVER RECEIVE ANYTHING AND HAVE YOUR MONEY STOLEN BY THESE THIEVES. CURSE THE LOT OF THEM
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Honestly i dont know wtf! I ordered in mid april and all it shows is that it was shipped with is a total lie. I used the usps tracking and it shows still at shipping location. Its all scam and im at a loss of money apent cause they have no 1800 # and their online chat is automated. Order # GSHMXX00A000NYF
Dear Elvira,
A member of Shein's US Team has sent you an email from [email protected]. Please be sure to check your emails Spam folder in the event it was filtered.
Though I read many bad reviews on shein's customer service, I am actually quite impressed. I've had to reach out to customer service twice, once about a tariff issue and one about a defective item. Both times the customer service reps gave good information and was very helpful.
I had to give it only 4 stars because I did have to pay tariffs to get the order to Canada. However shein was able to compensate half of the amount which is better than nothing. I dont know much about tariffs and I don't think it was shein a fault that I got charged, it was just disappointing regarding how much I already spent.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!