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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1915th among Women's Clothing sites.
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I have placed several orders with SheIn and every time I received my shipments within a reasonable time frame. For the most part there clothing is decent and sometimes fantastic quality. Especially for the low price tag. I have only ever received 1 item where the quality was not so great. To tell you the truth I would purchase from SheIn before I ever would Fashion Nova again. Shein's quality is better and half the price. They also always give coupons and issue points. I purchased 18 items for a total of $204 tonight and after applying my points and coupon I only paid $157. Now that's a deal I can get with!
I've ordered several packages since mid April, two of which have arrived. Three have tracking info that says they've either reached their destination facility in the US or are on a flight, and they've been like that for the better part of a month. When I reached out to customer service, I was told Fedex hasn't picked up the packages yet and so I'd have to contact them. When I contacted Fedex they said they only have a shipping label, and the package was supposed to be coming from within the US. I want some sort of accountability. I need a refund because my package NEVER ARRIVED and NOBODY KNOWS WHERE IT IS.
I have read that SHEIN is trusted web site, but now I'm not sure it is. I didn't receive an update for a while. What is going on with my items? Where are they? I have checked users reviews on other web sites! People write that shein web site states delivered when it's not! I feel like it's happening with me now!
Very bad customer service, they never answer for the email or live chat! No communication at all!
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Placed an order on April 19th, on April 29th status updated to "Order shipped!" Its now May 21st and no update. I have submitted a service request twice now and just keep getting same run around that shipping takes longer due to Covid. At this rate the items I ordered for my daughter wont even fit her by the time they get here. We will never order from here again. I was leery to begin with but my daughter talked me into it. I should have listened to my gut.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Didn't receive my package & spent over a hundred dollars, they tracking says I signed for my order that I NEVER received
Their customer service is the worse. Do not enter their giveaways, they just give you invalid codes and tell you too bad.
Dear J A,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me the email address associated with your Shein account? Please send to: [email protected] with the subject line "RESOLUTION via SITEJABBER - J A / CASE 701".
I hope to hear from you soon.
I've written to Customer Service twice now. Even though I currently live in Austria, I am sending my correspondence in English - but I'm receiving all replies in German. I completely understand and am super sympathetic to the whole COVID issue and I know I chose to buy from this website, HOWEVER, even when the site said that it would take an additional 4 days of processing, it took 9! Now, way over a month later, I am still waiting for my package and the tracking hasn't changed. Perhaps it's never even left the facility - who am I to know? Now I'm waiting, incredibly frustrated.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Been a month still haven't gotten my package and on their page it says delivered. There is no customer service number to call them either.
A member of Shein's US Team has sent you an email from [email protected]. Please be sure to check your emails Spam folder in the event it was filtered.
Eventhough its based in China, in the US its illegal to alter reviews and also have a bribe to encourage positive reviews. There is no reason why you read negative reviews mentioning defective, cheap, came damaged, and they have a 5 star rating. Some of these reviews mention they give an item 2stars and on top it says 5. Also, don't get there clothes if you have actual breasts. All clothes in plus are for Bs and Cs, not DDDs
Dear REBECCA,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: [email protected] with the subject line "RESOLUTION via SITEJABBER - REBECCA G".
I hope to hear from you soon.
I placed an order on May 3 and on May 7 it says in United states facility... No more updates after that. I had birthday gifts in this order and i spent over $360 on one order. When i try and track my package or reach out to customer service i get no help. Im very disappointed. Order # GSHMXV00B0004RJ and there is NO update!
A member of Shein's US Team has sent you an email from [email protected]. Please be sure to check your emails Spam folder in the event it was filtered.
Its almost been a month and I have not received my package! When I try to track my package it gives me nothing! Will never shop here again!
A member of Shein's US Team has sent you an email from [email protected]. Please be sure to check your emails Spam folder in the event it was filtered.
I order from this company at the end of April. It took forever for my package to ship. My card was charged twice! On top of that now it is taking my package weeks to get to me. I am in Jersey and My package has been sitting in Queens New York over 3 days! I will never order from here AGAIN!
Dear Asia,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: [email protected] with the subject line "RESOLUTION via SITEJABBER - Asia G".
I hope to hear from you soon.
Got a few pjama bits from Shein before, sizes come up extremely small. Ordered more and they seemed ok. Ordered a strapless playsuit that i liked, i got the size up just incase, it came and within having it on for an hour the elastic around the chest snapped literally from me sitting down. If anything the playsuit was too big (size 10) so there was no reason for this to happen. Ordered the same one again to see if it was just unlucky, same thing happened again just from sitting in the car. Cheap $#*! quality stuff. Wouldnt buy from them again
Dear M H,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: [email protected] with the subject line "RESOLUTION via SITEJABBER - M H / CASE 637."
I hope to hear from you soon.
I ordered 5 bathing suits may 5. It says the package has shipped, if you track it, it says it's at a warehouse and was sterilized. That was may 8th. Ten days later they still haven't updated it. I have no idea when or if I'll ever get my package. And if you try to contact customer service it's automated and no help. I'll never make an order again. And I don't understand because a friend of mine got hers in a week with no issue.
Dear STEPHANIE D,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: [email protected] with the subject line "RESOLUTION via SITEJABBER - STEPHANIE D."
I hope to hear from you soon.
I applied for a refund on may 13 while it was processing and I haventt gotten a refund not very happy I want my one back
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Shien is a great brand to shop for fashion. It has variety in all kinds of clothing. Some products that I like were not available in the size I required.
Dear HAZEL P,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: [email protected] with the subject line "RESOLUTION via SITEJABBER - HAZEL P."
I hope to hear from you soon.
Shein is the main online shopping i've used these days, but sometimes i got cheap products and also their product is costly in our currency, but above all, i still love shopping with them
Dear SANGI C,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: [email protected] with the subject line "RESOLUTION via SITEJABBER - SANGI C."
I hope to hear from you soon.
The sizes are not true to size not even close. You can't really track your shipment and it took them 2 weeks longer than they said it would. They're so cheap feeling and on top of that they came to me broken!
Dear AMBER M,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: [email protected] with the subject line "RESOLUTION via SITEJABBER - AMBER M"
I hope to hear from you soon.
It's been a month since i placed my order and there is no tracking available. No idea if it's coming or if i got ripped off.
Dear JENNA C,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: [email protected] with the subject line "RESOLUTION via SITEJABBER - JENNA C."
I hope to hear from you soon.
I ordered a swimsuit from there and it was true to size. But the top was much longer then showed in the picture.
Dear PRESLEY N,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: [email protected] with the subject line "RESOLUTION via SITEJABBER - PRESLEY N."
I hope to hear from you soon.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!