I placed an order April 14th, 2020. It claims to have shipped April 30th, but has not changed status since. To this day, it still says "pre-shipment". It is June 17th, 2020. Not only would they not give me a refund, they had the audacity to email me, "would you please give us a little time?" How long is a little time? 6 months? Yeah no. So I opened a case with my bank and they disputed it right away. If they would have handled the situation better I would not be writing this.

I will Never Order from this Site again. My teenage daughters recommended this site. Some information on the shipping address was incorrect. I recieved and email from DHL advising me of the problem, I then responded back to the email with correct address. I spoke with DHL and the stated that they contacted the shipper which is connected to your company and they told them to destroy the packages. My question was why would they destroy the packages without contacting the customer. $146.00 went down the drain just like that with no explaination. This was a big mistake

I placed a huge order, went to look up the tracking and it said my package was shipped and signed for I HAVENT RECEIVED ANYTHING AND WHEN YOU TRY TO CONTACT CUSTOMER SERVICE NO ONE IS A AVAILABLE I STILL HAVENT GOTTEN INTOUCH WITH ANYONE AND I NEED MY MONEY BACK NOW DO NOT ORDER FROM THIS SITE IT IS DEFINITELY A SCAM. AND ONCE I GET IN TOUCH WITH SOMONE I WILL NOT BE ORDERING FROM HERE EVER AGAIN!

Edit: FINALLY GOT MY PACKAGE JUNE 19. THIS SITE SHOULD DEF CONSIDER A BETTER CUSTOMER SEVICE

Worst customer service I have ever seen. Size metrics very bad. How they opt this for measurement God knows. I have ordered 2 trousers n the size is to tight dats Y I wanted to return n then order in medium size but. Apart from dat they r telling my address doesn't fall under the pickup service then they need to provide another option for dat is also not provided by them.Don't know why they r making full to the customer. Might be they r not thinking for long run bzns. Anyway kindly provide good service otherwise shut the bznz.

My package has "been at the local courier" according to the Shein site since May 24th. FedEx is still showing Estimated delivery pending and that just a label has been created but they have not received the package. I actually got a response from Shein on Instagram and they're putting all responsibility on FedEx, saying they're experiencing delays. They also said my estimated delivery date is June 15 which is Monday (no idea where they got this information from), it's currently Saturday and my package has yet to arrive at FedEx so clearly that Monday delivery date is inaccurate. They also said in the message that I should give an additional 2-5 business days after the estimated delivery date... in other words what they're saying is all a bunch of nonsense. The FedEx site says the package will be shipping from California, I am in Florida, however I have received other packages via FedEx from California from other companies with no delay. I have ordered from Shein in the past and got my packages in a fairly timely manner but this is ridiculous. They're just passing the buck and putting the blame on FedEx... I believe Shein is quickly marking packages as shipped so people are not able to cancel and request refunds (my order was placed May 13th and marked as shipped on May 14th) however they're not actually shipping items for weeks after they claimed they have. There's really no other explanation or excuse for such long delays when the items are supposedly already in the US. It does not take 22 days for a package that is supposedly at a carrier in California to get to Florida. It is also disgusting that they're using the Covid situation as an excuse and to their advantage to cover up their bad business practices. At this point I will never purchase from Shein again and will advise everyone I know not to either. I don't even want these items anymore and would just like a refund. My next step is contacting my bank and filing a dispute.

I have been trying to get in contact with anyone for a month. Nobody will answer the phone or respond to you!
I just want my Money back or another size. I Wouldn't RECOMMEND THIS THRY COMPANY TO ANYONE! THEY STILL YOUR MONEY and refuse to respond to you. You will be BETTER OFF ordering from someone else! DON'T ODER FROM SHEIN! YOU HAVE BEEN WORNED!
I guess this is how you treat people who spend their money on this place. YALL STEAL PEOPLE'S MONEY! I'M GOING TO KEEP TELLING EVERYONE HOW YOU ARE HAVE TREATED ME! THEIVES! THEY SHOULD BE SHUT DOWN! STEALING MONEY FROM ME AND OTHERS!

I've been trying for three days to have my account deleted. The website's link to Account Security where you're supposed to be able to do that only takes you to another product page. The "live" chat is a bot that directs you to the nonexistent Account Security page. Forget trying to get them on Facebook; I've spent the last two and a half days going round and round with someone who clearly doesn't understand English. I've told them three times to delete my account, and they keep asking me for the order number of the item I want to return. If I have to take legal action, I guess that's what I'll do.