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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.
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First off! It took me forever to received order with no tracking information what's s ever. Once received order i immediately return everything due to wrong size it's been two weeks haven't heard anything. Upon trying to contact customer service which i don't think they have one, I'm not able to contact anyone. They give you a on line chat information but no phone number to speak with anyone. I will never order again. I like to speak to people if I'm issue with order
This company is a complete scam. Their size guides are way off and even garments labeled with the same sizing (example medium) are not even close in actual measurements.
Have been trying to return the garbage clothing (very poor quality) for 8 weeks and even had to open a claim on the company who continues to drag their heels and not respond.
Buyer beware! Good luck trying to return something to them. You are better off flushing your money down the toilet in all honesty. Zero customer service
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
There is no costumer service. The costumer service is just a robot. They create a shipping label but never hand in the parcel to DHL. Spent $175 on this site and totally disappointed. I am going to report them to my bank as a fraud!
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Shein became scammers nowadays they stole my money when orders delivered but not received i contacted customer service but no response and they put wrong address on my packages so the packages got back to the sender also they sent me items not as described when i asked the to refund my money the refused I usually buy from them but now they became scammers the customer service is bull $#*! i pay to get products from them but they took my money don't buy from shein
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I order some item on mai 26th, 2020
Right now june 28th, 2020 and i didnt receive anything
Keep sending me ddelay notification
Last time i order from this compagny! I tried to reach them... long waiting time
Terrible service--terrible delay and terrible customer service..
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
If you order from this site and actually get the items you ordered DO NOT TRY AND RETURN THEM. You are going to have better luck just taking them to Platos closet and selling them. I've been waiting over a month on an update on my return and I've heard nothing, apparently, it hasn't even gotten to the warehouse. I ordered my clothes in the middle of Covid-19 and they arrived to my house faster so I know that Covid-19 is not an excuse.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered some summer cloths for me and my daughter on 21st may 2020. I spend more than 100 dollars. I didn't get my package yet. I didn't get a chance to read the reviews before ordering the items. I regret for that now.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered my engagement photo dress and after ceremony dress from here. It took forever to ship then when I checked again it said signed and delivered. I nor my neighbors signed. No customer service number i am so very upset.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I returned items to Shein May 17th and requested to get wallet credit. It is now June 24th and they have yet to issue the credit even though I have tracking information that they received my returned items on May 26th. There is no way to contact them to find out what's going on. They only have a robot that gives you scripted answers. Very frustrated because it's about $40 worth of stuff that I returned.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I was returned some stuffs since I got it a frist day on about May 20 but today is June 24 I didn't get any refund and I still have to pay after pay the whole amount
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I made and order in 29 may at the 4 jun it was shipped and stayed in this status till now 23 jun and I tried their email I got out responses I tried the app and the website I got robotic answers the tracking number is not valid I don't know what I can do
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
It have been 32 days and I'm tracking my order NOTHING HAPPEN, I'm literally dying like it's not even shipping when I tracked it, you said it takes 8-10 days to ship but in my tracking it only says delivered I swear I'm about to kill my whole family why does it take so long
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I'm in Canada and bought some items from Shein for my daughter as she begged me for some. They were all way too big and poor quality. I went to return them, it says $8 will be taken off, fine okay, this is unreasonable but I will do it. I try and it says they don't accept returns on my items (even though the site stated so).
I file a claim with Paypal and they side with the Seller and give no reason for this. Paypal isn't fair either, only sides with buyer if seller is a small-scale scammers.
Never buy from here, you are asking for trouble. Shipping took almost a month too.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered a package a month and a half ago and it never came in but they didn't have problem taking my money. I emailed shein and they still havent emailed back(its been 2 weeks). Not a good site to order from
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Seriously. Only option is a bot? I'm just trying to change my shipping address and it's literally impossible.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I have ordered mnth starting. Still there's no update. Haven't received the order.
I dont think so Customer service/support team would work
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Literally just got my order today which I was very excited before because it came earlier than expected and today is my birthday. I ordered 3 swimsuits all the same size and 2 out of 3 are too small. They will not allow me to return or exchange them even though they are brand new with the hygiene tape still on. How am I suppose to know if they fit without trying them on and why are the sizes so inconsistent? Pretty disappointed. I would've bought something else not just returned the items. I actually really like the 1 suit that fits. Just mad bc my money was wasted and I don't know what to do. My first and last time ordering from them.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
They truly need someone to proof read their shirts. Daughter ordered me one from this site. Everything about the shirt was not right. But I'm still wearing it. Up your game and of course it comes from China. Go figure. Tell me what you see. Read and look carefully.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I just want to know how to get in contact with someone. I have tried multiple times to find a number but can only find *******@shein.com, which has yet to respond to me. I sent my package back on May 22nd and have yet to recieve my money back, which was a month ago! I don't know how to contact them to resolve this.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I ordered a pair of jeans.The zip was defective and the button was loose. When i told them they asked me to pay return charges because they won't consider the zip as a defect because they won't be able to recognise the defect in photos.
If this was the case they should have told earlier that if you order a pair of jeans and after spending bucks you get one with a faulty zip and a damn loose button its not considered defective. What is this?
Extremely disappointed.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!