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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1897th among Women's Clothing sites.
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Send them clothes back a long time ago, no response... the worst online store ever! I don't even expect to get something back!
I ordered 2 shirts from Shein about 3 weeks ago. After placing my order I decided to check out the reviews, they weren't too great and I immediately started to worry. That changed today when I received my order. The shirts were individually packaged in a nice slide lock bag and the quality of the t-shirts was really good, they were soft and the print was not that cheap screen print feel. The blue shirt with the flowers was cut a little short, I would get the next size up next time, but the oversized white shirt was perfect, I'm an xs and I ordered xs. I will definitely order from here again.
All the orders were shipped back to china from India. Its horrible we paid for all & we purchased the insurance your insurance should have sent our packages to our door step. We will never forgive
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I returned several items because the quality of the clothes and shoes was not what I expected. I have not received refund or any messages from Shein. Unable to get in touch with anyone at customer service.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I ordered 27 items (15 jewelry and 12 clothing) from Shein. Several weeks later, I received a delivery and 7 of my clothing items (the most expensive items) were missing. Customer service is nonexistent and the website claims everything was delivered. Not the case. I need my items or a refund!
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Most of the items my daughter ordered were too large. One item sent she didn't even order. Return policy says swimsuits are not returnable so I'm stuck with them. Took forever to find a customer service phone number that went directly to voicemail. Tried using the chat function and it's just a bot so all I got was run around the computer loop. BUYER BEWARE! Don't order from them.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Worst shopping experience ever. Item I received was several sizes too small and not great quality. I paid the shipping cost to return it and they didn't even give me a full refund for the cost of the item. They refunded me $10 for an item that cost $19.00 - terrible. The cost to return was almost that much, so I'm out almost $25.00 - just disgraceful. I should have just given the jacket away to someone. An expensive lesson learned, never to be repeated!
Update - after seeing my review the company decided to refund me the $9.00, so now I'm only out the shipping and return shipping costs. It wouldn't be so bad if it was my error but to label a small jacket "large" is completely their error. Anyway, I was happy to get the $9.00 but still wouldn't order here again.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Honesty the worst delivery service, do not order from this website it takes FOREVER! So unprofessional!
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
They offer praying matts and have the audacity to Sell them as carpets to place inside bathrooms. Mind you, I know the difference; one has mosque minbar or Islamic holy sites woven in the center, the other is simply floral. They don't properly label it, so people will buy them as accessories for their pets to $#*! on. It's like buying a Cross to itch with your $#*!. Its disgusting and disrespectful.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Scam, I ordered but nothing happen, anybody not responsible with email and app, It was a really bad experience
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I ordered 16 items and only received 6 of them, I called FedEx and they said they have no other outgoing packages from SHEIN for me, and I was only provided with the one tracking number, and because SHEIN had no human representatives I can talk to, I'm basically out of $80. So thanks for that I guess.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I placed an order on May 31st. I then proceeded to cancel my order. Initially, I was refunded and the money was place back into my account. Immediately afterwards my card was recharged for the entire order and the international shipping fee. I assumed my order had shipped. Well that was over a month ago. I've contacted customer service via "Live Chat" and received literally no help. Completely useless. This company is negligent and a complete FRAUD. Be careful.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I ordered from Shein at the Beginning of May. It was due to be shipped June 18th. I track the package, all is good. By June 22nd i'm like. Ok where are you? It says it's arrived to USPS distribution center. And now it's being returned to sender! I tried to contact customer support. Their number doesn't work. I emailed them. No word back. Now I'm $100 short with nothing to show for it. I'm convinced Shein isn't an authentic site. I suppose this is what I get for going the cheap route and supporting a sweatshop. :(
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Ordered 3 shirts, waited over 2 months. Tried tracking and finally waited during a 1 hour conversation to have them say... oh we can resend, be another 16 weeks. Didn't have same card I used to purchase and they didn't even say sorry until I said how they didn't even apologize. Then they said sorry that you were inconvenienced. Not a word to make it right. Money spent and no clothes. Buyer beware!
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I processed a return on June 12th and took the return to USPS on June 13th but have yet to receive a refund for my items. Although the Pitney Bowes tracking says that the package has yet to reach the facility, each day, the est delivery date to the facility is pushed one day further. This is ridiculous as the package absolutely should have reached the facility by now, and I should have been credited already. I would like an immediate refund for the items I have returned.
There isn't even a customer service phone number on their website. Due to the horrible customer service, I will never be shopping here again, and I will warn my friends to stay away as well
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
The swimsuit I bought was too small and I waited too long to get itI can't decide a more suitable size through their size chart. I spent a lot of time to connect their human sevices but it just give the size chart.So I won't recommand it to others.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered a big order and my package came in but all the items are wrong and I didn't receive anything of what I actually ordered. I have trying for hours to find an email or number but they all coincidentally don't work. I am furious.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Order placed 4/30. Got a shipping notification on 5/6, and have not received any other information regarding shipping/delivery or my package. Will never buy from this website again. Currently disputing with the help of paypal. Will see how it resolves and if I get a refund.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I do love their products, the clothes sometimes have a really original design but the quality is what dissapoints me everytime.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️