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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Shein Reviews Summary
Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.
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I submit and paid for my order on 2/15/24 and received tracking from UniUni that parcel was delivered on 2/19/24. I did not receive order and it is impossible to have the order packed and delivered within 4 days!
I have been calling UniUni shipping company, phone always busy from early to late hours! There is no phone # that I can contact Shein. This is my first order from Shein and I should have read their reviews before placing the order! I learned my expensive lesson and I think Shein is a spam company. Beware!
I couldn't not figure out how to print the return receipt so i threw $30 of items away. Will never shop there again - ever.
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Today there was a $500 SHEIN order on my Credit card I never purchased. I won't be trusting putting in my card info anywhere anytime soon
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Shein is false advertising. Online while shopping they show you one price and also they state estimated price. Then once the items are in your shopping cart the prices increase. Then once completely at the check out when ready to pay. The prices triple from the price that a person view when shopping for an item. Please be careful when shopping or a person may end up spending more than they expect too.
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From my experience it's nothing to write about
Ordered goods worth $7400, zero delivery and refund
Had to reach out to uncac. Net in order to retrieve my hard earned money
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I ordered some dresses on the page and they have not arrived. First, they told me that they would arrive on March 8th and then they told me that they would arrive today and they have not arrived.
I will not buy from that page again. I will not spend my money to buy something that will never arrive.
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No entiendo por que me llegan correo donde estan las ofertas super bajas desde 7 pesos soy mexicana y ese precio solo esta para los de estados unidos si solo es para estados unidos por que me llegan notificaciones ahora con lo de sus mugres juegos en la pgina esta uno de pendeja jugando compartiendo y es la misma se queda igual es algo totalmente estúpido con sus mentiras y por mas que comparte uno la publicación es la misma se pasan neta
¡Hola! Que tenga una buena experiencia de compra. Para cualquier problema, puede contactarnos a través de la aplicación.
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I signed up for SHEIN text messages per a prompted request on the app, in order to receive a 15% discount on my next purchase. The following day began a long barrage of emails and phone calls from so many different solicitors. Never once had that problem before I agree to texts from SHEIN. It's quite clear that they are selling customers personal information to solicitors without customer consent.
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I was order shein missing items and worong item shein sent me very late service and diffalter shein staff and management all current and diffalter please nobody buy anything from shein not gud waste money I hate shein.
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Defective product bad quality at all they didn't solve the situation about it I feel cheated this my order GSUNA504A*******
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I ordered set of pots first week of January and today is February 28 and I haven't received yet.No way to contact them at all,worst company I had ever deal with.Don't buy anything from them 😡
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Second time order stolen by delivery person I am not ordering no more from them shein isn't replacing it because it said delivered
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If your package is stolen their is nothing you can do it seems so it a risk every time I was text that my delivery arrived and ups did nothing SHEIN won't let me submit a ticket it's robot AI just throws u in a loophole never again
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First, the things you buy are legit. The issue isn't the product. The issue is the attempt at processing orders you don't place.3 times I've received decline notices for orders and items I have never even sought out let alone put in a cart. So SHEIN does try to create orders to ship based on your previous purchases, and then tried to push through the sale. Fortunately my cc notifies me immediately. Because of this, I've deactivated my SHEIN account. Attached are the recent attempted orders. Ironically, I have never before purchased sportswear or even shown a preference to it.
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The stole my money and only sent half of my items. Reached out to CS they haven't been any help. Just want my items or my money.
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I invited a lot of people but nothing happened! This shop must be destroyed! It's a scam! Shein is really a scam remove it now!
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I can believe SHEIN prefer to lose a good customer then refund a three dollar item. I received my package missing items. Send a message to customer service about my item missing pictures proof and they did not want to do anything about it which I have years buying during the years few packages always something missing and I let it go. I don't do anything about it until this time I really needed the item and I decided to ask for it refund. Nope they did not want to do nothing about it and treated me like I stole, I'm not buying here no more
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My ordered was delivered to the wrong address. Honestly I forgot I ordered until I check my email. I emailed SHEIN asking for a refund but preferably the warm up I ordered. I received an email stating it's been 45 days we can't do anything.
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I ordered on Shein last year November, my parcel got lost, and this was after I paid Buffalo courier service the import tax. Shein was very professional in the matter and they immediately refunded me, without any trouble. Buffalo courier services is refusing to refund me after I have spend hours on the phone escalating the matter. I have send through various proof of payment and still they are refusing to pay back (about R600).
Please Shein, this company is stealing from your clients. Please use a professional company that is competent.
I am afraid to say that after this horrible ongoing experience I won't be ordering from Shein again, unless they use a trustworthy courier service.
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I ordered a total of 6 items that costs up to 52.01. I only got 1 of them the rest ain't even shipped. Trying to used their contact but can't get through to them, so I had to file a case on paypal. My order no. Is1ZGG8493YW******* by Ups
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.