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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1897th among Women's Clothing sites.
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SHEIN robbed me $150 on a package I didn't receive. I did what they told me to do, andstill nothing.
I was very hesitant to order from them after reading so many negative reviews. Thankfully, I gave it a try! I received my order in 8 days. The quality of items (2 swimsuits, 2 straw bags, and a dress) is pretty good! I didn't like how the dress fits me and Shien gave me a credit for it without me having to return it. Swimsuits are true to size. I will definitely be ordering more stuff from them. Also, you can't beat the price!
I made several purchases with no problems and then they stopped refunding me for my purchases. They owe me $100.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I enjoy shopping on this website. However, it takes a few weeks to get here and you don't really get updates on where your order is exactly. Another than that, the clothes has a good price for what you get and it's very affordable.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Hi can someone help me, I ordered 2 items 1 dress and 1 heels. They canceled my order first because of the order confirmation so I ordered same item again. When the parcel came they bring 2 orders both same size and items. I love the heels but the dress is too big for me. Im looking for email or phone number because I only want to return the 2 dress. I cant do it on their return policy. Please someone help me because I will not use both dress.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
My daughters places ordered from Shein on June 2nd, there was no indication that they would need to pay a high Duty fees to have the parcel cross the border, when notified about the charge I refused the parcels and they were therefore returned to Shein the first week of July, We are now 1 month into the waiting process for a refund with still no reply from Shein and no refund given, I have sent multiple emails regarding this issue... their customer service is the worst of the worst, sincerely one pissed off Mother
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
It's been a month I haven't received my order yet. There is no update nothing were do I need to contact to get my money back?
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Product quality is super poor, long waiting for delivery. Quite difficult to return items, I didin't received all the money I asked o refund, even though I send all the items back. Never going to shot here again :) Woudn't suggest you as well.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered $170 for clothes, I payed for the amount. I didn't see any message after I payed for the clothes. When the clothes got delivered I had to pay extra of $28.81 for Import Duty and Tax invoice which was not mentioned on the website when I ordered the clothes. The price looked good but there was an additional cost hiding behind it. This is cheating and I never looked at this website ever again. This is my first order and is last too. If there is 0 star, I will give 0 to the Shein. Shein should clearly metion extra cost to customers on the website.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
My first order and I got a damaged hat that was $7 and 4 out of the 50 scrunchies I ordered for $15.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I ordered some items but would like to return them because they are too small. I have tried for several days to use their website to initiate this return, but it is impossible to do anything but order more items. The link to customer Service does nothing. Buyer beware!
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I placed an order back at the end of may and still have not received my order. You cannot talk to anyone. Customer service is a robot that just gives you the same info you already know. This is ridiculous don't order from them. You will waste your money.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I can't get anyone to contact me on my order. I've been on the site to request a update on my order that I purchase on May 30,2020. Their reason for the delate is Covid19. That's far from the truth because if you are not the show you can get your order soon ad July 18,2020. Why is that you can purchase something in this month and get it in a few weeks. But I made a purchase on May 30,2020 and can't at all and it's pass 40days. Do not buy purchase anything from this company they are a fraud.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Placed my order for some river shoes on May 8,2020. Still waiting and can't get anyone to respond to my inquiries. Summer will be over before I get these shoes.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I will never shop from these guys again! Serious anti semites! Which website goes ahead and sells swastika pendents, when so many innocent people were killed? Insensitive! There are many other great websites to chose from. Nobody should support such people!
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
It's a very bad delivery ' I did order 24 items. They said every 2 or 3 days they can bring me 4 items.
So should stay home nd waiting the all items. They cannot bring all together
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Have not been able to use the RETURN website successfully. If there is a Customer Service person I wish he or she would contact me or send me a return label immediately. My Order NO. Is GSHM7F00N00MAS.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I have seen shein advertisements everywhere, even the famous Tik tokers are promoting the site. So obviously I had to see what all the hype was about and try it myself. I was very disappointed with the results. My dresses were wayyy to short, the fabric on all my clothes was terrible. I'm a pretty easy shopper, I like almost everything I try on. But I only liked 1/11 items from my order. Then on top of that, they make returns a NIGHTMARE. So difficult to get ahold of people, I received the same response multiple times giving unclear instructions. The whole process sounded so complicated and annoying that I gave up on even trying to return my items. Would not recommend this site :(
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I HATE SHEIN THEIR CLOTHING IS SO CRAPPY THE PRICE MIGHT BE CHEAP BUT THE QUALITY IS SO BAD AND IT RIPS SO EASILY AND IT DOES NOT LOOK THE SAME AS IT LOOKS ONLINE
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I shipped back some returns on June 26,2020. USPS states that the item has been delivered to the returning agent and I check on the shein website and still haven't gotten a refund. They don't state or update that my return is their possesion. I spent over $100 and am afraid I won't get the money back now because their clothing quality is crap. Never buying from SHein ever again.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️