Would've loved to have gotten my package unfortunately never received it. The delivery update said it was sent to a fedex facility in my state and that I had to pick it up from there but never specified which fedex. Has anyone else had this issue?..

Paid for shipping even though it was supposed to be free and never received the order! Contacted several times for assistance and never a received a reply.

I realized they don't allow any reviews less than 5 star. Right after I write the review they would go and change it from whatever star reviews to all 5 star reviews. That's so misleading and completely fraud. I understand the prices are cheap but didn't realize some products were so cheap that they don't last after 1 wash/wear.

I purchased a lot of merchandise for my 13 yr old daughter and wanted to return some items. I've never come across a situation like this where a company like this literally has no customer service phone number and not even an active chat line... which they say they have. This is really creepy and I will never order from them again. Does anyone know how to easily return merchandise?

I'am very happy with all my orders, excellent quality, fast delivery, and true size, I'm in love with everything I received,
Thank you so much Shein!

I placed my order July 1,2020... i was sent a email saying it shipped July 23,2020... today is aug4. And i still dont have my package!

I order thru Shein I never received my order it was lost unable to contact the company so I'm just out 75.00 this is a terrible company save your money and don't order thru them their the biggest scam ever...

I purchased over 100 dlls with them and they happily took my money. I never received delivery! When tried to get a hold of them they have no humans and no working phone! Meaning it was no longer their problem. Called fedex and fed ex says "I signed package" everyone is just a complete s** show!

Thought I was ordering from H&M as Shein popped up Foolishly thought it was outlet. One month, nada then email from Shein they were going to cancel for delivery prob, package shows up w/ labels ripped, no invoice shoddy merchandise now too late to return but there's no phone# or way to contact. I would call this mail fraud.

The clothes came in fairly quickly, but the items did not fit me well and were made poorly so i returned it using their return label per their return process and 3 weeks later still no refund or any type of customer service contact information that works. I'm sure others lost more than I did, I will have to try and contact my bank for an inquiry to this company and try to get my money back

Hi once my order was delivered it disappeared from the site. The sizes were not true to the size chart the jacket was supposed to be 41" it was 37"
There is no way to contact them the support page comes up with an oops! My account shows no history of an order. This was a $ 69.00 loss for me. These people are dishonest my heart goes out to anyone who does business with them.

They sent the items on time a couple of dresses I couldn't fit so I got on the website to return dresses, they sent me a return label, check to see if it was received nothing in my account or a email, I wanted to call customer service it's in another country went on their chat nothing. JUST MAKE SURE YOU CAN FIT WHAT YOU BUY ARE YOU $#*! OUT OF LUCK!

I ordered a bathing suit for a upcoming vacation estimated delivery was August 1st. Every time I tracked it it said arriving on time. Well here it is August 1st and I wake up to an email stating it will be delayed and will be delivered at a later date. Like, what? I guess I'll have to buy yet another suit. I emailed them back so we shall see if I even get a response. I should have known this would happen so frustrating

They do not allow you to return swim wear. The size are too small or too large and do not look like the pictures.
Terrible customer service... You cannot speak to anyone!

After I bought 18 pieces, suddenly all of them went on sale which means I could have saved 100$. Sooo sad and it's very upsetting... بعد ما اشتريت ١٨ قطعة فجأة كلون صارو على تخفيضات يعني كنت وفرت ١٠٠ دولار

I placed an order over $150 and it was supposed to be free shipping according to the app, it comes to my door and they are telling me to pay $35 extra for shipping! If you say it's going to be free shipping, stick to your word! Will not be ordering from them again!