Every item in my order (9 shirts + 2 bracelets) is amazing and is good quality, shipping was fast (order came 6 days before estimated date)! Unlike some other cheap fashion websites that i ordered from in the past (items were way too small, fabric was garbage and shirts were badly sewn, plus the bad odor from the dye), I am beyond satisfied with SHEIN! I wonder why so many reviews say they're bad, i almost had regrets after reading them while waiting for my order but trust me i really had a good experience :)

I placed an order with Shein back in January in the amount of 320.00 and used Klarna payment plan. The initial payment was $80.00 & there after every 2 weeks a deduction would be made out of my account for $80.00. I never received the package, I looked up Shein's contact info & there was not a phone number, only an email. I sent them numerous emails & not 1 response, therefore I contacted Klarna, who also tried to reach out to them several times but to no avail. This so called company retains absolutely no customer relation concerns, ethical practice or business to business principal. They obviously have no interest in resolving customer issues, as well as any respect for business to business contract relations. I myself am a business owner & could never imagine neglected a customer & resolving the issue or totally ignoring a business that I have a contract with whom provides business to me! My personal experience with this specific company is that they are a proven scam production & could obviously care less about their customers satisfaction, experience & outcome! The 1st red flag is not providing a customer service phone number, even to their business contract partners. They never responded to my several emails nor did they respond to Klarna, please do not spend your hard earned money with them, if you're not happy with your merchandise... chances are that your probably not going to get an exchange or refund. You'll be lucky if you get a response from the email that you sent, I have read so many reviews regarding Shein & they are not 5 stars! I honestly can't even give them a 1 star, please do the research before ordering from this very poorly operated & unethical company!

Michelle Rotsaert

They sent my package back to the shipper and didn't alert me. I had been waiting for over a month and they just left me to wonder where the package was. I am not going to receive my package or the refund for the package that they never gave me. There is very little you can do to contact them and it is really frustrating trying to communicate with their customer service. When I was finally able to send my complaint they said that they took it back because no one was there to pick it up, but I live in an apartment building and the concierge always sign for your packages. DO NOT SHOP HERE!

Dont waste your money. Seriously, I've had more aggravation shopping with this place. Go for walk and enjoy life.
Zero stars if possible. Cheap ugly fabric, not as described. Packages marked as delivered, when NOT delivered. Finally arrived way later and an item was missing. Back to the dispute center. Argh!
I don't know how they are in business at all other than people not believing these reviews.
Go enjoy your life somewhere else!

(Edited version added sizing advice at bottom.)

Look, I get the concept. I get I'm not getting label clothing, but don't waste your savings or hard earned money. You won't be saving but instead losing. Returning anything will add more cost and by that time not even worth it.

I understand synthetic fabric. It can be nice or it can be this. I got things for my child and I. Couple cute things came in for both of us. For me two blouses barely passed, one I have to realign and resew buttons on properly. But I hope no one hugs me and feels my blouses. One cardigan was cut cheap polyester and edges weren't even sewn in a seem or on outside. Literally uneven cut edges for world to see. At least sew pretty fabric edging or something.

I would not even use this for back to school in homes that struggle to get by. I'd stick to local low end clothing if necessary. And if option for those struggling, save a little longer and buy better quality.

If they used a rayon polyester blend at least they could have a classier product low cost and it hangs beautifully. Charge couple bucks more and not get millions of unhappy one time customers.

It can fly in nations where people literally gave nothing and happy to have clothing, but they need to end it in "western world." Or up the quality.

For women stating it's hit or miss, it is still too much money to lose getting three garbage products and one "I like," in the order. I bought 9 products 2 were ok, 1 was cute not embarrassing for me or my child, and rest I wouldn't give to a toy bin for barbie to wear.

It works for the company but that's their gain. Meanwhile the women sewing all day probably don't care because paid garbage. So who wins?

DON'T DO IT! Keep your money! I will never buy there again. I hope I saved someone wasting their cash.

If you do decide to chance it, know your true current measurements. Then compare with each product you order separately in sizing chart and you will get right size. I got every piece fit properly because I looked as size chart in each individual piece.

They do not package their clothing appropriately for shipping through USPS. Both my dresses had slits cut in them from what looked to be a box cutter. I didn't notice the second one was damaged until my boss pointed it out at work. Very embarrassing. Shein reimbursed me for the first one immediately. The second one that was delivered in the same packaging they made me ship back. Unless they improve their packaging, I will not purchase clothing from them again online.

I ordered a package two months ago and it never arrived. I tried contacting Shein about the issue numerous times but they never reached back to me. Each time I tried speaking to the "live" customer service which is just a robot with automated responses, they told me that packages were delayed by 13-17 days and did not acknowledge the fact that I have been waiting over 60 days to receive my package. I spent more than 60 dollars on an order and have yet to receive a refund! A terrible, terrible experience and I do not recommend to anyone.