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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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HORRIBLE
October 26, 2020

Why is it that I got my coupon literally the day OF THE EXPIRATION?!? THATS SO ANNOYING AND NOW I CANT BUY $#*!!

Date of experience: October 25, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Illinois
1 review
14 helpful votes
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Shop at SHEIN!
October 26, 2020

In my opinion/experience, SHEIN is one of the best clothing brands and store to shop at to buy clothing for Women, Men, and Kids for a affordable price. I have purchased clothing, body jewelry and beauty products from SHEIN. They are diverse and have clothing that fits all body types. But they don't only sell clothing. SHEIN also sells accessories, jewelry, home decor, pet clothing, pet accessories, beauty products/Makeup, footwear, phone accessories, headwear, computer electronics, etc. Any thing you need SHEIN has it!

+8
Date of experience: October 25, 2020
India
13 reviews
4 helpful votes
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I'm really frustrated with Shein because I've been trying to buy handbags here, but I can't pay because they don't have a good explanation on how to pay them, I'm going to be happier if I can get a good service.

Date of experience: October 22, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

California
2 reviews
18 helpful votes
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Shopping with SHEIN is absolutely misleading because they did NOT provide a disclaimer that my items would arrive in 14 days. I paid for EXPRESS shipping because I have a birthday event on October 28th. I am so disappointed because that is where I purchase all my decorations for my party. I am so upset that I will not be able to create a beautiful birthday celebration. I spent so much money and paid additional cost for shipping. If it arrives on November 5th, I rather just ship it back and demand a refund because this is UNACCEPTABLE. Poor customer service and unethical marketing. They should provide a disclaimer on the express shipping option. I am angry that they failed to share that information. I demand a refund IMMEDIATELY. If not for my items, at LEAST for the express shipping cost!

Date of experience: October 21, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Colorado
1 review
1 helpful vote
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I've been a customer for over 3 years now and shein's clothing boosts my confidence yeah im chuby but im also curvy and their pieces hug my body which i love. They break the stereotype of just having baggy clothes for my body type by having items that make me feel sexy.

Date of experience: October 21, 2020
Mexico
1 review
0 helpful votes
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Tapate sexy
October 20, 2020

Espectacular, algo que no puede faltar en tu closet ya que sin duda te dejará con la boca abierta con ganas de más

Date of experience: October 19, 2020
Greece
1 review
1 helpful vote
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Happily surprised
October 20, 2020

I was waiting my things to arrive with big delay like most of the sites from China. But it was a bit shock to me when they arrived in 10 days from China to Greece. Please don't ever change that. You are the best.
#Order number GSHMSX*******VJ

Date of experience: October 19, 2020
Canada
1 review
0 helpful votes
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Will NEVER ORDER from here again. I ordered 2 items. I only got one of the items and looked nothing like picture. The blouse was so cheap. I would not even pay a dime for it. And they took my payment of over 90 dollars Without any explanations as to why the second item was not sent and no credit. Never ever again!

Date of experience: October 18, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Canada
1 review
1 helpful vote
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Love!
October 19, 2020

Love Shein! My order was supposed to be here oct. 23rd and it came early already got it today and it looks exactly like the pictures and great quality, I bought 2 dresses and love them both

Date of experience: October 18, 2020
Virginia
1 review
1 helpful vote
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Shein stole my money
October 17, 2020

Shein stole my money
I mistakenly ordered from this company on 10-01-2020. I spent over 400 dollars for my order to be split into two parcels. My 2nd parcel with one pair of pants out of the 49 items that I ordered arrived fairly quickly. Then the tracking details got stuck on in transit for my 1st parcel that contained the other 48 items. I created a ticket because I was worried that I would not receive the rest of my orders from reading some of the reviews from other people who have had the same problem. Shein told me everything was okay and to await the expected delivery time of 10/18/2020. I was patient with them and then today I received an email from them stating that my package would come late and they didn't give me another estimated time frame. I have emailed them and asked for a refund. Do not order from this company there is no way to contact them other than to create tickets and get a half response to your question that was probably automated. They are scam artists and I fear I have wasted 400 dollars on this scam.

Date of experience: October 17, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Brazil
1 review
0 helpful votes
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I won a gift card with $50 on Instagram and i love ALL in the store.
Thanks for the support and attention

Date of experience: October 14, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Canada
1 review
0 helpful votes
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Heads up people! Buy an electronic gift certificate from Shein? They will take payment IMMEDIATELY - BUT NOT EMAIL GIFT CERTIFICATE FOR OVER A WEEK! I sh*t you not! It's ridiculous!

Date of experience: October 14, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

New York
1 review
0 helpful votes
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Biggest Scammers
October 11, 2020

I tried to return a pair of pants and they refuse to give me a return label and are scamming me. Worst store ever. Never shopping there again. Dont even have a phone number to call or an email. Only has a robot who sends the same thing over and over again and is no help.

Date of experience: October 11, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Oregon
1 review
0 helpful votes
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SCAM
October 10, 2020

I ordered two of the life like dogs for my grandkids over 2 months ago and I still haven't got them. Tpyical crooked, stingy and Greedy Asian fake company that is stealing money. THIEVES!

Date of experience: October 10, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Philippines
1 review
0 helpful votes
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Unreliable Size Charts!
October 10, 2020

I always order with great care regarding my size when it comes to online shopping. I checked their charts and chose the size that is closest to my measurements. When the items arrived, they are way too big! And paper thin too! The crappiest quality out there. This company is a scam! Do not order. Save your money from these robbers!

Date of experience: October 10, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Jamaica
1 review
0 helpful votes
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I made a purchase on the 28h of September and I got an update on the 06th that it was out for delivery. Which was good however, to my surprise I received and email from them to say my package was "READY FOR PICK UP" an option I was never given so I could not have chosen that.

When i emailed them after a day they responded saying I should contact USPS to get delivery. WHAT THE HELL? I paid for a service and this is what I got.

Date of experience: October 8, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Canada
1 review
0 helpful votes
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Terrible experience
October 8, 2020

The first order I made on Shein arrived without problems. The second order went over a certain amount, so they offered express delivery through DHL! DHL was a nightmare to deal with and incompetent and resulted in sending my package back to Shein without even my knowledge. I messaged the online system on Shein and did not hear back. It has been a month and I have still not received a package. What a nightmare!

Date of experience: October 7, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Maryland
1 review
0 helpful votes
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They obviously don't know the meaning of words and twist things to how they see fit. They are poor quality, deceptive description and poor returns. They are just here to steal your money

Date of experience: October 5, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Louisiana
1 review
1 helpful vote
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I had never had an issue with SHEIN until today! Everything I order is always shipped fast and fits perfectly. However after winning the giveaway and given an old code that didn't even work! I wouldn't be as mad if I hadn't won but I did and I feel like I had gotten my hopes up for nothing.

+2
Date of experience: September 30, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Texas
1 review
1 helpful vote
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FRAUD WEBSITE
September 30, 2020

I have never received my order. I was not able to dispute it through my bank because customer service in SHEIN told me that I have to cancel my dispute through bank then they will give my money back, it never happened. Every time they told me it may take one or two months and they just wasted my time to dispute it again. It's super hard to rich their customer service. I submitted a complain form to Federal. Please don't waste your money and time. Please don't repeat my mistake. I don't know how some people are advertising for this FRAUD WEBSITE as "HONEST REVIEW ". I don't care how much they get to do it but it's not HUMANITY.

Date of experience: September 30, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️