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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Productos de calidad
December 31, 2020
Updated review

Todo me encanto apesar que me habían dado fecha llego antes y en muy buenas condiciones, todo muy protegido
Gracias

Date of experience: December 31, 2020

Excellent
January 15, 2021
Previous review

Todo me encanto lo único malo esque tarda mucho en llegar pero espero que todo bien es la primera vez que compro y espero no decepcionarme

Date of experience: December 16, 2020
Canada
1 review
0 helpful votes
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Poor, poor, poor...
December 29, 2020

Poor products, poor customer service, poor return policy pending postal service and high season traffic, poor tracking system, just poor!

Date of experience: December 29, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Texas
1 review
0 helpful votes
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Hit or miss
December 28, 2020

I ordered here a few times, clothes were okay in quality but I loved how they looked and fit. Overall, my only problem would be the shipping. I never really had a issue with their shipping but it's been a while since I ordered a pair of jeans and it's been stuck in transit with no tracking number. My other package is going smoothly and is arriving on schedule but I'm starting to worry if the jeans got lost or delayed since they are not notifying me about any updates. But besides that, hopefully I'll receive my orders soon. I'd recommend but be aware about shipping risks, always read the product reviews, and for sure check the sizes to avoid getting the wrong one. They all fit differently.

Date of experience: December 27, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Canada
1 review
42 helpful votes
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SCAM, SCAM, SCAM
December 26, 2020

I placed an order on March 20,2020 for 127,50$ and up to today never received any items from them when I check the tracking keep saying it was returned to Shein, tried contacting them several times to resolve this issue without any success and its only automated massages that's not related to your concerns, been so patient waiting after I called my credit card company and it was over month to dispute it, so now I am short on 127,50$ never again buy from this SCAM, lesson learnt in hard way.

Date of experience: December 26, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Arizona
1 review
13 helpful votes
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Credit Card info stolen!
December 24, 2020

Ive been ordering from Shein for a while and never had a problem until now! I recently placed an order and the very next day I get notification from my bank telling me there was suspicious activity on my card! Someone took out a convenience check for $3,000 using my credit card info! I've heard of this happening to other people who have used their card through shein but never believed it until now. This will be my last order with them. Do not risk your credit card information it is not safe!

Date of experience: December 23, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Pennsylvania
1 review
0 helpful votes
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Not very reliable
December 23, 2020

I never got my stuff despite paying a lot of money. The waiting time was very long and the feedback on my package wasn't helpful.

Date of experience: December 23, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Virginia
1 review
2 helpful votes
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Scam?!
January 21, 2021

I purchased my order that's over a hundred dollars over a month ago in November 17th. It got shipped on November 18th. I was so excited and then time passes by without any updates. I thought it was probably a delay due to the world problems going on right now, but I downloaded this app to track my package and it says the location isn't found. I thought that this was a good store due to the cheap affordable clothing but I still haven't received my order yet! It's December 22 and still no updates. Will never order from there again.

Date of experience: December 22, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

GB
1 review
0 helpful votes
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Returns are shambles
January 21, 2021

Some clothes are nice, some are seriously poor quality not as photo. However the returns and customer service are total shambles. They email you a label but if you happend to do not have access to a printer in the lockdown/tier 4 that's though you gotta pay for return parcel to BELGIUM! I suggested to CS rep QR code, posting to me a label - nope. They suggested I brake the law and just find someone with a printer.

Date of experience: December 22, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Maryland
1 review
0 helpful votes
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I placed an order on November 30th reached out to shein after realizing my oackage status was never updating. They told me its on the way will arrive by DECEMBER 18th. I kept asking them to provide me with what they were seeing because usps mail label was just created. They didnt have item yet. As of Dec 22nd item still not moving. Shein is now asking do i want a refund or they can create a new label. Shein lies about shipping items when not shipped and have ruined my childs Christmas and all they wanna offer me is 50 points. No offer me some over night shipping

Date of experience: December 22, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Canada
1 review
179 helpful votes
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Work experience...
January 20, 2021

Worst experience ever... I placed an order in October 2020(for Christmas) received the wrong order in November (all size xs plus they are items that I never ordered) I am having the worst experience trying to return the product and get my money back ( still emailing today Dec 21) Shein keeps sending me an incorrect label that will not scan at my post office? Therefore I am unable to return it or get my money back ( over $50).
Frustrated!

Date of experience: December 21, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Tennessee
3 reviews
1 helpful vote
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I loved everything I ordered
December 22, 2020

The clothes at Shein are great quality for the price you are paying. It definitely pays to read the reviews of each item you are thinking of getting before you purchase because that is where people let you know if the sizes are true to size or how good the quality the material is. They have so many options so it can become a little overwhelming if you aren't sure what you are looking for but the search engine imbedded in the website works wonders. Customer service is great too. In a previous order I accidentally entered the wrong apartment number so I never received my order. I contacted their customer service department immediately when I was notified of the issue and they corrected the address and re-shipped my entire order free of charge.

Date of experience: December 20, 2020
Georgia
1 review
0 helpful votes
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Shipping
January 18, 2021

I usually don't have issues with them but it's been a month and still no update of when my items will arrive my only thing to tell anyone this happens to is to dispute it within your bank call and say you never received your items and get your money back

Date of experience: December 19, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

New York
8 reviews
15 helpful votes
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Marginal quality
February 18, 2021

I thought since the bikini has some nice pics online that it was top tier quality. I was fooled. The stitching on the lower part of it frayed after a couple of times wearing it. It's still usable and doesn't seem like it will fall apart totally but it isn't the type of thing that I want to wear. Will try again next year with a different bathing suit brand. On the plus side, the shipping was free and I did get some discounts.

Date of experience: December 16, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Virginia
1 review
0 helpful votes
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Bull$#*!
January 13, 2021

I ordered on Black Friday it's almost the end of $#*!ing December and I haven't got $#*! and these mother $#*!ers literally tried to fight with me so I couldn't get my money back. $#*! SHEIN SCAMMING $#*! PEOPLE but I'm getting my money back right now so we will see if they actually refund me

Date of experience: December 14, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Pennsylvania
1 review
1 helpful vote
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Not worth it
January 13, 2021

The only positive thing i can say about this website is that the clothes are cute and affordable. But they are the worst at shipping or emailing. I ordered a bunch of items 3 weeks ago and still have not received one email about its tracking information or an email to let me at least know that its been delayed. Nothing at all was emailed or said to me. I have just been a freaking sitting duck waiting and now i am pissed off! SHEIN SUCKS! They dont give you any info. On your orders and when you try to find out, there is no information at all. Just takes you to the same screen for 3 weeks

Date of experience: December 13, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Saudi Arabia
1 review
0 helpful votes
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You can not reach any working e-mail address for return related issues. Bur for bloggers, affiliate addresses are all there. Do not try to buy any time from them which will be a totalfailure.

Date of experience: December 12, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

New Mexico
2 reviews
1 helpful vote
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The clothes from shein always if not meet up excell my expectations. They have came in earlier then the expected arrival date both times which is a huge plus in my book. Also every thing I have bought has been affordable and made very well. I will definitely keep purchasing from shein.

Date of experience: December 10, 2020
Mexico
1 review
1 helpful vote
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Sheglam
December 9, 2020
Updated review

I won a giveaway and they gave me the prize without any problem. It's a great and nice store. I'll continue being their customer.

Date of experience: December 8, 2020

My experience with Shein
December 18, 2020
Previous review

Have bought many items from this shop and I can say that's so secure, their customer service is so good, my purchases have gone well and the items are so nice. Now I have won a giveaway and they contacted me and I've already recived it. I have only good experiences.

Date of experience: November 17, 2020
Thailand
1 review
2 helpful votes
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I'm alive but I'm dead
December 8, 2020

I love all the clothes and accessories but the customer service suck! There is no phone number to call to and overall gets way too complicated when your order doesn't arrive.

Date of experience: December 8, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Canada
1 review
1 helpful vote
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Quality
December 6, 2020

Delivery was more prompt than expected. However, quality and workmanship of the items I bought were very disappointing, especially the patch pocket teddy oversized jacket - shoddy workmanship and raw hems to the Sherpa exterior and inner nylon lining even on the collar! Will never order again!

Date of experience: December 6, 2020
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️