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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
















Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.
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Todo me encanto apesar que me habían dado fecha llego antes y en muy buenas condiciones, todo muy protegido
Gracias
Todo me encanto lo único malo esque tarda mucho en llegar pero espero que todo bien es la primera vez que compro y espero no decepcionarme
Poor products, poor customer service, poor return policy pending postal service and high season traffic, poor tracking system, just poor!
I ordered here a few times, clothes were okay in quality but I loved how they looked and fit. Overall, my only problem would be the shipping. I never really had a issue with their shipping but it's been a while since I ordered a pair of jeans and it's been stuck in transit with no tracking number. My other package is going smoothly and is arriving on schedule but I'm starting to worry if the jeans got lost or delayed since they are not notifying me about any updates. But besides that, hopefully I'll receive my orders soon. I'd recommend but be aware about shipping risks, always read the product reviews, and for sure check the sizes to avoid getting the wrong one. They all fit differently.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I placed an order on March 20,2020 for 127,50$ and up to today never received any items from them when I check the tracking keep saying it was returned to Shein, tried contacting them several times to resolve this issue without any success and its only automated massages that's not related to your concerns, been so patient waiting after I called my credit card company and it was over month to dispute it, so now I am short on 127,50$ never again buy from this SCAM, lesson learnt in hard way.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Ive been ordering from Shein for a while and never had a problem until now! I recently placed an order and the very next day I get notification from my bank telling me there was suspicious activity on my card! Someone took out a convenience check for $3,000 using my credit card info! I've heard of this happening to other people who have used their card through shein but never believed it until now. This will be my last order with them. Do not risk your credit card information it is not safe!
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I never got my stuff despite paying a lot of money. The waiting time was very long and the feedback on my package wasn't helpful.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I purchased my order that's over a hundred dollars over a month ago in November 17th. It got shipped on November 18th. I was so excited and then time passes by without any updates. I thought it was probably a delay due to the world problems going on right now, but I downloaded this app to track my package and it says the location isn't found. I thought that this was a good store due to the cheap affordable clothing but I still haven't received my order yet! It's December 22 and still no updates. Will never order from there again.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Some clothes are nice, some are seriously poor quality not as photo. However the returns and customer service are total shambles. They email you a label but if you happend to do not have access to a printer in the lockdown/tier 4 that's though you gotta pay for return parcel to BELGIUM! I suggested to CS rep QR code, posting to me a label - nope. They suggested I brake the law and just find someone with a printer.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I placed an order on November 30th reached out to shein after realizing my oackage status was never updating. They told me its on the way will arrive by DECEMBER 18th. I kept asking them to provide me with what they were seeing because usps mail label was just created. They didnt have item yet. As of Dec 22nd item still not moving. Shein is now asking do i want a refund or they can create a new label. Shein lies about shipping items when not shipped and have ruined my childs Christmas and all they wanna offer me is 50 points. No offer me some over night shipping
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Worst experience ever... I placed an order in October 2020(for Christmas) received the wrong order in November (all size xs plus they are items that I never ordered) I am having the worst experience trying to return the product and get my money back ( still emailing today Dec 21) Shein keeps sending me an incorrect label that will not scan at my post office? Therefore I am unable to return it or get my money back ( over $50).
Frustrated!
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
The clothes at Shein are great quality for the price you are paying. It definitely pays to read the reviews of each item you are thinking of getting before you purchase because that is where people let you know if the sizes are true to size or how good the quality the material is. They have so many options so it can become a little overwhelming if you aren't sure what you are looking for but the search engine imbedded in the website works wonders. Customer service is great too. In a previous order I accidentally entered the wrong apartment number so I never received my order. I contacted their customer service department immediately when I was notified of the issue and they corrected the address and re-shipped my entire order free of charge.
I usually don't have issues with them but it's been a month and still no update of when my items will arrive my only thing to tell anyone this happens to is to dispute it within your bank call and say you never received your items and get your money back
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I thought since the bikini has some nice pics online that it was top tier quality. I was fooled. The stitching on the lower part of it frayed after a couple of times wearing it. It's still usable and doesn't seem like it will fall apart totally but it isn't the type of thing that I want to wear. Will try again next year with a different bathing suit brand. On the plus side, the shipping was free and I did get some discounts.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I ordered on Black Friday it's almost the end of $#*!ing December and I haven't got $#*! and these mother $#*!ers literally tried to fight with me so I couldn't get my money back. $#*! SHEIN SCAMMING $#*! PEOPLE but I'm getting my money back right now so we will see if they actually refund me
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
The only positive thing i can say about this website is that the clothes are cute and affordable. But they are the worst at shipping or emailing. I ordered a bunch of items 3 weeks ago and still have not received one email about its tracking information or an email to let me at least know that its been delayed. Nothing at all was emailed or said to me. I have just been a freaking sitting duck waiting and now i am pissed off! SHEIN SUCKS! They dont give you any info. On your orders and when you try to find out, there is no information at all. Just takes you to the same screen for 3 weeks
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
You can not reach any working e-mail address for return related issues. Bur for bloggers, affiliate addresses are all there. Do not try to buy any time from them which will be a totalfailure.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
The clothes from shein always if not meet up excell my expectations. They have came in earlier then the expected arrival date both times which is a huge plus in my book. Also every thing I have bought has been affordable and made very well. I will definitely keep purchasing from shein.
I won a giveaway and they gave me the prize without any problem. It's a great and nice store. I'll continue being their customer.
Have bought many items from this shop and I can say that's so secure, their customer service is so good, my purchases have gone well and the items are so nice. Now I have won a giveaway and they contacted me and I've already recived it. I have only good experiences.
I love all the clothes and accessories but the customer service suck! There is no phone number to call to and overall gets way too complicated when your order doesn't arrive.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Delivery was more prompt than expected. However, quality and workmanship of the items I bought were very disappointing, especially the patch pocket teddy oversized jacket - shoddy workmanship and raw hems to the Sherpa exterior and inner nylon lining even on the collar! Will never order again!
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Answer: They asked me 8 times to change my review! And offered me $15 out of my over $100 that I spent as a refund. "consider it carefully" consider the fact that this company steals brands
Answer: Hi SHEIN takes about 2 to 3 weeks if your from the uk or USA and Ive order a few things from and the clothes are amazing Im from the uk but if youre from any where else it might take longer
Answer: Do not waste your money on this website, they are very disrespectful, and they do not help their customers. It was one of the worst shopping experiences ever.
Answer: It is a hit and miss. Some items are OK but others are made by them recreating clothes from other companies and the fabrics are literally table cloths of worse. It is best to look at the photos of clothing posted by the users themselves and not she inside. I wouldn't purchase anything they add themselves. Also, to let you know how long it takes. I ordered a few items on April 15th via express shipping and they still haven't shipped them. It is JUNE! So I would save your money and shop at other sites even if they're a bit more expensive.
Answer: It's better for you to check the measurements fir each
Answer: I personally have only ever purchased off of their website. I got my clothes in a good period of time and sure some of the clothes didn't fit the way I needed them too but that's the risk you take buying online without trying something on. I found the clothes to be a good quality. I would compare the quality of items I received to be similar to that of like forever 21 or urban planet. No where is going to be perfect and you have to use your discretion when purchasing something. Obviously you're not going to get this intricate beautifully crafted A+++ quality item for like $13, but I would say the quality was better than I had expected given the pricing.
Answer: My order took four to five weeks. The clothes weren't at all how they looked online either.
Answer: Whatever you do, don't order anything from this site. The shipping took 3 weeks, even after I had paid for express shipping. Further, the items are SO CHEAP, and their return policy is so terrible, that I literally threw items out... Don't think anyone at a thrift store would even want them.
Answer: Takes AGES to come and the quality and sizing is very poor.
Answer: Yes, no phone no., bad reviews will get their attention immediately. Worst online shopping experience ever.


Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️