This was my first time buying from shein I payed extra money to make sure my packages would be here before April and all throughout the past week it has been fine until they were suppose to get here yesterday when randomly it tells me there's been issues and the app completely crashed over and over as i tried to figure it out well now i have to wait 5 more days supposedly and i have to drive an hour and a half to get my packages from the nearest place i could because they are to stupid to send it to my house.

They issue shipping labels and never send the item. You'll have to FIGHT to get a refund. DONT DO IT

USE CAUTION WHEN ORDERING FROM THIS COMPANY. I have been waiting for over a year for a small 94.00 refund..

This company its big scam and bad customer service. I order over 7 months ago never recieve. I called them they just hang off my phone. Never order my clothes this company again. They are asus hole scam.

They order your item from china, and takes expensive shipping, for shipping thats free anyways. Your item will be delivered from china NOT Shein, china standard shipping is free. Ordered for 34£ ( 21£+13£shipping), item cost 7.5£ in china, Shein made 26.5£ for doing nothing)

Shein sells us dreams. Shein used Baffalo couriers to me and other people they use Aramex, I'm very much disappointed. I trusted this store and even recommend it. I needy refund so that I'll continue with Zaful. This app is a scam, TRUST ME. And I'll take this to social media. Urll should contact the Baffalo couriers since they don't respond to my emails
Thank you

First time ordering, I have ordered three of their swim suites, which I qualify for free shipping. While process my payment at the bottom state DHL clear duty fee ahead. What an idiot, I was, I had decided to go ahead paid that $26.00 to clear duty fee from DHL. Turn out the site scam you to pay express shipping for $26.00 claiming its to clear duty fee. The actual company DHL won't delivery your package until you pay the duty fee. So in other words I paid $50 on shipping and duty fee. I will never and won't recommend anyone purchasing from this site. Poorly manage.

I ordered something from SHEIN 02 March 2021 with Express shipping. And it said that it will reach to address 11-12 March 2021. I paid extra cost for express shipping. So far, The order is till processing and I contacted with customer service they said that it will reached me within 8-9 days. It means 17-18 March 2021. This is really bad experience for me that I've ever encountered in online shopping.The shipping process is terrible. I will never buy any products from shein.

I'm not one to leave reviews unless it has been a horrific experience with the said business. After dealing with these crooks, I felt compelled to share my experience... I submitted an order for $59. Upon receiving the package and opening one out of four items, I literally threw it in my garage. The stench—Dear God, the smell was atrocious! Like a combo of rotted onions, rotten eggs and chemicals. When I took it to get mailed, I had to double bag it in an effort to spare the postal clerk from having to endure this offensive odorous package. The clerk's response-"I can see what you mean, I can smell it through the bags!" Since they charge a return fee, I submitted a message to their pseudo customer service dept (clearly they don't have one!) No response from these crooks and when I received my refund. I was in fact charged the fee. I will NEVER order from Shein again!

I've made 3 orders so far on this website and haven't had any major problems with them.

The clothes I've bought were all vey nice and lovely to wear. Materials are really nice and they all come in a kinda zip lock packaging(?) which I like to use to it store the clothes and to protect it from getting dusty. You can also use it for travelling to such as to keep your shoes separately from your clothes etc. which is why those bags are really useful so definitely keep them!

I've also purchased other items such as jewellery, homeware. All products are really good, no problems with it and they work really well.

As with websites and companies like this, clothes can be a hit or miss as some clothes can be too big or too small as they are I think mainly Asian sizes. But you can always read the thousands of reviews people make on items and returns can easily be made.

Returns are very easy to do. As you can submit your refund, pack it up in the same packaging or your own packaging. Shein also provides a free label (free one for each order) for you to print off and then you can send off at the post office or use your own label. Refund takes at least 7-10 days from the day you send off the item.

I haven't had any problems with the refund process or buying process from this company.

Overall, products are really nice and cheap too. Easy website to use and return process is easy too. I definitely recommend!

The clothes look nothing like the pictures. Which is a shame as the designs are just what I like... badly made. Terrible material

I shop a lot on shein. I placed an order recently and added $12 express delivery fee to have my items before vacation. It's been 3 weeks, it's still sitting in Japan? I'm in the US. Leaving tomorrow for Vegas. No order. I have reached out 7 times to shein who is asking me to be patient (wait another 7-10 days). Cool, BUT REFUND MY EXPRESS SHIPPING FEE! They will not. They credited me 50 cents in my shein wallet as compensation for my troubles. I think that is such a $#*!ty way to handle issues with customers who spend consistent money with their business. I will resend all the items once THEY EVER ARRIVE and never spend another penny with this company. Over $12! A service I paid for that was not held up on their end.

I ordered a month before christmas and it never arrived. Ive been trying to get the post office to solve the situation. All of a sudden there are no orders registered from me on the website? Scam. No concern for their customers whatsoever.

I bought a cloth from Shein (the first time I'd online shopped) and all was well. Until about two weeks later I saw my card information was being used on suspicious websites. I then had to get a new card which took about a week. Shein is not a safe website your info will be stolen!

I recently ordered from shien for the first time I absolutely love their merchandise however I never received my order from fedex whom they used to express ship my items. Long story short nothing can be done about the situation bc they marked my package delivered... Since the pandemic all of my shopping is online sad to say as much as I love their merchandise I'll never place another order just because I don't want to lose out on any more money bc of their shipping service