Returned two items and they refunded a less amount and one item was missing value $21.00 there is no customer service they don't respond and the email does not exist I sent many emails with no answers.

I purchased $120 worth of things for my daughter for the summer. The 1st positive was the fact that the material of all the items were nice and reasonable for the price. The 2nd positive was that my package came 1 week early. The 3rd positive was that everything was as expected. I read a lot of horrible reviews on Shein and I was very skeptical on buying anything, but I'm glad I did. I hope the next time I order something I have another good experience and review to share! :)

I weighed the negative online reviews and decided to take a chance and place an order. I researched the measurements and reviews of each item I ordered. Only one item was returnable. One item was full of holes and ripped seams - didn't bother trying on. Another one was such poor quality I'd be embarrassed to wear it. The returnable one I will wear. It was a shirt different than what was pictured, poor quality, the mint green was a fern green. The list goes on lol.

Primark/Forever 21 quality is much better than Shein. I could have spent the same amount of money at Walmart and received 100x better products. I'm sad I wasted money on this. I'm glad I had a decent coupon code. Learn from my mistakes and do NOT order from them.

It's 21 may 2021 today and I ordered on 10 may 2021 and my order is not even came to terminal. I actually have buyed many things before but now this time I'm scared like wtf what should I do give me any idea

My items were ordered being on may 2021. I got a email saying delived. The 3 possible tracking numbers dont work at all. Only with DHL shipping. Which is horrible. It says my package would be delivered sunday then monday then tuesday and so on. It is now Friday. I PAID FOR EXSPRESS SHIPPING! DHL said my package was delivered online. Then calling they say its out for delivery. So i call USPS because DHL said thats who had my package now. And they said there is no such tracking number. Now this maid of honor in 2 days does not have a dress.

I never ordered from that company and I was victim of a 200 canadian $ fraud on my credit card. Be careful

I am so highly disappointed I ordered after seeing reviews but I have not revived my order I have been waiting for over 2 months

For two weeks I was using their website trying to process a return it just would not submit. No way to contact anybody at the company every phone number is disconnected and there's no way to use a chat. Ended up filing a claim through my bank to get my money back on these items that was way too small.

I ordered a month ago, and still have not received the merchandise. Customer service does not exist, just an email that is part of FAQ Questions. No matter how cute the clothes, by time you get the clothing, if you get the clothing, the kid will have outgrown the outfit. This is not an USA/American store, they are out of the country the reason why it takes over a month to receive when they state it was shipped after ordered.

I have made many attempts to contact Shein cust svc. No one will answer the phone *******500. They say free return but I've been blocked from making a return label. All outfits are much to small. You get what you pay for I guess. A most Terrible sight. I would only recommend that you run fast and pay a little more than to deal with this awful place.

This place really does sucks. I paid for express shipping from this company and not once but twice this place has not delivered my package on the estimated date. SHEIN kept insisting I call the logistic myself to urge the package, here to find out. SHEIN was who was at fault they made my shipping label late causing late delivery. Just disgusting, all I ask for was refund of my shipping express of $12.99 now I'am waiting for a standard delivery with express shipping on an order over $230!

I purchased items through Klarna with Shein in May 1 2021. It is now 5-10-2021. Shein had no history of my order. Tried calling the fake numbers they have listed no connection. Tried even their chat system. No live person there. I am trying to locate my order and can not get anyone. I will never use this site ever.

The clothes are hit or miss, sometimes they look good and sometimes they suck. Especially the material, I would say a waste of time. God forbid you order alot of clothes. One time I spent $135.00 on clothes. They said it was delivered but only one shirt showed up in a separate package? That's suspicious... on top of all of that, nothing ever got resolved. I didn't get a refund or the clothes. So they took all of my money and gave me one shirt... CROOKS. Just be careful

Horrible service. I've sent this email in every way possible and have not received a response. You literally can't reach anyone if there's a problem. I'm with the other girl on the fact I wish I could give 0 stars.
Dear Shein,
I am very disappointed with your service thus far. A friend recommended to take a look at your site and I spent hours of my time looking at clothing and accessories, as you know how many products you carry. I read multiple comments on sizing to make sure I was getting exactly what I wanted. I was informed I would receive my products I ordered (12 of them) between april 27-may 2. I looked out my door every morning anxious and excited as I have never ordered anything online before. I then get an email on may 1st that my order was shipped back to you. Why? Regardless, now I'm denied 2 products I originally ordered because you are out of stock? They were sent back then given to another customer? Now you are stating I exchanged them when it was no fault of mine! Then I'm given 50 points worth 50 cents as compensation? Also I have to wait another 3 weeks for my products? Unacceptable. 50 cents is insulting. Try again. I'll be awaiting your response on a much better resolution.

By far the worst site in History. Placed a order April 12,2021 today is now May 7,2021 and I still haven't received my package from USPS says they have not received the package from the shipper. I have received other packages from China that I ordered after this. Full of $#*! Website. Never again! Customer Service is not responding to you as well. It's a scam, I am trying to get a refund through Afterpay, they cannot refund unless SHEIN cancel the order, which I am unable to do so, $87 is down the drain, It seems this is how the scam to make it cheaper for consumers. Really bad business practice, if you can't contact the vendor

I ordered $150 dollars worth of pajamas when Shein just started out. I thought whatever it's Pajamas who cares if it's bad quality at least I get a lot of it and it's pretty stylish. When it came I saw how really bad the quality was. Just mis shaped entirely, thin and tiny. After about six months of sleeping in it, I ended up tossing it all out. Now a year later, everyone is raving about Shein. I don't understand it's literally horrible.

They are the most umrealiable that I have ever met. They say that they delivered my order to a neighbour but there is no note whatsoever... I am trying to contact in any possible way and the scambags have no communication services

I always shop on SHEIN, I love the offers, free shipping etc. It looks quite cheap. I ordered and I paid a total of like ‘€41,66' but then I went and tried to purchase something on my card again when I found out ALL my money was swiped clean from my card and it declined. This isn't the first time it happened twice now. I'm dissatisfied with this issue and I'd like my money back from them, it's not legit. Generally just a scam.