Waited almost 2 months for my rug, only for it to to be lost in shipping. Was told I'd receive a refund for it.

Hello Please
Shein is bad sergiy shirts not coming when said they would come! Don't like! I kill! Please don't go here they steal money I will kill shein

I had ordered from SHEIN like around 4-5 times and it's a miss or hit purchasing from SHEIN. Was trying to return 3 items from my last order in May and I had sent all 3 items altogether back to SHEIN. I got my money back from the first 2 items really quickly but it took like forever for the last item to be refunded. So I contacted the support and they told me they had never received it and asked me to check at my side. I am pretty sure I sent all 3 in ONE PACKAGE - chances are that they had lost my item during the unpacking process! Really disappointed and I had to reconsider and hesitant ordering from them again!

So awful! DO NOT ORDER FROM THIS PLACE. It's complete bull$#*!! My order has been stuck in transit for more than a week and I ordered 2 weeks ago! GET YOUR $#*! TOGETHER SHEIN! This place need to be taken away from the internet because it's never getting my money again.
On top of that there is NO WAY you can contact anyone, every phone number is disconnected.

I bought two really cute dresses that I wanted to choose from for a upcoming wedding.
The clothes that were shipped to me were not the same as the one that I ordered?
They are using pictures of clothes but sending something completely different.

Shein sent a package to the wrong address. I wanted to get it to the right person who probably lived in my condo complex. They were extremely uncooperative and insisted that I go to a post office and mail the package back to them. Then they would reship it. They barely spoke English and kept resending the same form letters.
Actually the correct person lived a few doors down but I had to track down my mailman to get the condo number. It took about two weeks- all Shein's fault.

I ordered my *******@10 may. After 20 may tracker is not working. Till mow i have not been received my parcel.

I returned my order within their 45 day policy. Refunds take seven days. That was five weeks ago. They won't respond to any of my emails. They just plan on keeping my $123.05. STAY AWAY! Overall rating is -300.

I'm very happy with the company customer service I ordered a number of items from their website. None were as advertised, being of shoddy workmanship, poor quality materials and did not even resemble the pictures of the goods on the website. Just as bad, they also did not have proper care, fire or material labels so clearly the goods are substandard They never sent instructions. I went on the internet and i found their help contact info I contacted them finally they issue me refund and return shipping label i am so happy with the customer service DO NOT PURCHASE FROM THIS COMPANY.

This place stored my card info and then my card was fraudulently used from Manila Philippines. Its 100% this site! Beware this place will $#*!ing steal your hard earned money! I ordered something from my kid over a month ago and also never received anything! They keep your numbers and then charge your card. I'm going to do whatever I can to shut this place down... thief's and thieves hit my card for 18dollars real quick then 10 seconds later for 231

Bad customer service never recieved and item then they acted like i was lieing they wanted to prosecute me.

I have been waiting for my order for over a month. I tried the chat and it was a fail. I requested a ticket. They said it takes approximately 24 hours to hear back from someone, it's now been 3 days and haven't heard back from anyone. I will never order from this company again.

I am expecting a package for over a month, and i hasn't received yet, it has been signed but doesn't reach to my warehouse.

There is no one to help for customer service just a robot chat... and my mailbox/address is clear as day and they had "an issue with delivery" so I never got my things and can't get a hold of anyone. Just great, what a scam!

I placed a rather good size order thinking that it was legit "free returns" and turns out they want 7.99 shipping free per item. It is only on the first item, so I'd be paying more than what the items initially cost. There is no real person to speak to or chat with.

They are crooks!

Don't buy from them. Sizing is waaaaay off and they know it too.

I was excited for my delivery. A few friends had ordered with no problems. What I got was additional charges and horrible quality. I'm utterly disgusted by Shein and will NEVER order from them again.

They think it's funny to sell George Floyd dead on a sidewalk with a police drawing a chalk outline!