My order never arrived and according to the shipping has been returned to the origin. My address is correct and I have not been able to speak to anyone. No way to chat with a live agent/call/email, just sent in circles with a bot. I want my order or my money back!

My daughter just received the bikini she ordered from SHEIN, It is obviously used, dirty and the metal rings are rusted and bent. Really. The bikini bottom has a 'skid mark' in it. That's NASTY! Gag! Her refund is currently processing. Lets see how long it actually takes. Maybe put this on tik tok and see how many other people have been scammed.

I ordered my package about 2-3 months ago, I used klarna to do installed payments. Which the klarna card pays SheIn in full and I pay klarna. Kind of like a credit card.

Awful service aftersales don't want to know clothes are hit and miss from see through to falling apart. You pay for what you get! And I've noticed they're creeping their prices up! Never use them again

I am so disappointed. SHEIN reducing review points will affect app users and buyers to post their reviews. 5 points for description & 10 for photos will not motivate many to give their precious time to write review most especially to take a pic of the products. Without photo reviews, it is so hard for us to buy most especially clothes because we couldn't see the quality & type of fabric, the color & the thinness of the fabric. Most of SHEIN's clothing are so thin. We also hate shorts, shirts and tees with cheap polyester fabric. Pictures on reviews are so important

I placed an order on the 3rd of July it said its been shipped but its still sitting and its now the 7th of July and I needed my items buy the 15th so now I have to buy new stuff because my stuff won't be here in time for my trip so this will be my first an last purchase from this place

Shein does not have any way to contact them by phone. Their chat does not work. There is never a live person. I am never shopping at this place again. No customer service whatsoever. I'm very disappointed I spend Total of $57.99 from this Scam website

I bought a bunch of tee shirts ( after losing clothes in a move) and I would try on one or two and ok one would fit the other fit differently BUT today I decided to try them all on and I am out a lot of money. Great prices but try on each one. And return immediately. I spent over 250$ and can wear about 10 shirts.
I have many orders this was my first order..

Thankfully I bought a few small items instead of a large order. I heard they had low quality stuff for super cheap, so I thought I would try it out by buying a few small items like a door stopper lock and some pet items. The items came in empty boxes, packaging ripped up. Only one item made it out of five... I talked to customer service and they said they'll get back to me within a day. It's been weeks and they refused to refund me.

This shoddy company is problems on wheels. Do not buy a gift certificate. Purchased $100 to be delivered to my niece on her birthday May 15. By June 10 I was done - it was never emailed to her. Today is July 3. I just today for my money back after about 30 emails and empty promises. Terrible

First off let me say that, for the relatively low prices, the clothing is usually very nice. I don't mind waiting the weeks it takes to receive my items because of the low priced. HOWEVER, the site is not easily navigated at all. I just made a purchase and wanted to use the coupon code for 15% that kept flashing in front of me. On the coupon it said there would be an area in which to input the code when checking out but there wasn't…and I looked everywhere. Really disappointing.

Ordered 4 shirts and when they came, they were too small and have been unable to return as return site don't work and will not give me a shipping label. Never again!

I ordered lots of stuff two weeks ago.It delayed and I never get able to track it. Horrible experiences always with this shein

Bought a dress and a shirt. Literally like plastic. Don't buy...

I spent almost $200 and I never received my order. It says it has been delivered but never got it. It's says it has been signed

The clothes, are really good material and they are really cute. They have clothing for just about any style. They even have more to offer! Including phone cases, jewelry of all kinds, nails, nail kits. And lots more. Everything there is super good quality. But here's the problem, the clothing always takes FOREVER to arrive. They are almost never on time. They stay in transit for like 3-5 days straight. Even if your ordering something small. Every time i order something i end up being disappointed seeing it is still "in transit" for the 3rd day in a ROW. Its a pretty good site. But if your impatient like me, id advise you to just stick with amazon.

IHaven't received my parcel in it's been more than a month and I've been trying to reach you guys but there is no customer service being a big firm and having a normal customer service is a big shame and you don't even mention the carrier you ship it through what kind of business are you doing with a scam just took my money and $#*!ing not respond anything can you tell me if you're going to ship it or not or just give me a refund I don't want anything from you scammers don't waste your time or money they are rip-off this is my tracking AS*******CN
They don't even mention the carrier name so you have no option for everything I need my parcel or my money or else I will put everyday review until you sorted it out

Out of the many many emails I have sent to shein customer service. They blamed courier company or me. It's been 20 days and no answer. I just want a refund.

Never went to this site, but my card was hacked while using Amazon on Prime Day & when I went to close tabs, the pop-up box that I NEVER clicked on must have grabbed the card #. All purchases made on Shein. (I'd never even heard of it b4). I realize this isn't proof, but my bank's fraud department was inferring that there was some connection & based on timing (when I purchased vs when I closed pop-up vs when purchases were made, right after closing it) it seems likely someone connected to them were involved.