Recently someone stole my bank card and went shopping on shein I provided them with full proof and they don't want to refund my money making every excuse to not refund money with fulll proof I'm reporting them.

I love Shein apps, Shein never failed me when it's come to my order. So satisfying and so worth it, the price and the materials, highly recommended

I'm really writing this with vexation. Ordered some clothes and were to be delivered by the 13-15th, had plans to use them and till date haven't receive them. Contacted their agents and they kept saying they will chase it up. What if I had to leave the country? I had paid online already, I would have left without my stuffs. The tracking number they gave me showed that the goods haven't even reached the delivery company which is Aramax. I'm really really disappointed. I was expecting an agent to even give me a concrete feedback and follow up. I just want my money. I no longer need the dresses because where I was planning to wear to passed already. 1 star because there's no 0 star

At the beginning of the global crisis I ordered from these people and they ripped me off for $74 and they have not repaired that problem since even though I have written to them and they know it. All they had to do was return my funds but they didn't and I didn't get the package either. I am a disabled senior and these people are a rip off

2nd time of ordering and I should have known I would be scammed again. Order never came. It's strange how it shows delivered but we have a locked mailbox. This is the second time with the exact same story. The first time the order supposedly went back to warehouse. They need to be investigated as I believe they are scam artist

I think shein purposely deliver a wrong item, totally different from the pic and when you want to return, they offer free return and if you want to order again they don't offer free delivery. It's there mistake for delivering a wrong item, now u need to pay again for another delivery to order a new one.

They asked for my shipping address. I gave it to them. Then, they sent my package by mail. My mailing address isn't the same as my shipping ( home) address. The package came back to them. I gave them my mailing address. They sent me an email to confirm. I confirmed it as correct. They then changed my
address to a conglomeration of my mailing address and shipping address and shipped it again. They then sent an email that it had been delivered. They didn't deliver it to me. The only customer service response so far told me to " check with neighbors, maybe they have it"
Dont walk away, run. You will lose your money!

My order was never delivered, however Shein record shows it delivered. I followed up with Shein for 14 days without any outcome. Absolutely poor support from Shein

Don't order from shein. If their a problem with anything you can't talk it's all via auto text response. I ordered sundresses and swimsuit two separate orders June 6th ship the 8th. Got the swimsuit never received sundresses ship the same. Can't get refund but they got my money.

I'm supposed to get free shipping, now they're saying I have to make a Payment of import duty/tax is required. I already spent $150 and now they are wanting $40 for import duty/tax.

About a week ago I ordered my daughter and grandchild some clothes from Shein, they received them, one didn't fit properly so I processed a return online and got a message saying "we're going to let you keep the outfit but also give you a refund" I thought okay, go on about my day, about 4 hours later my husband is doing online banking and sees a small charge for $29 in an entire different state, we call the bank and as we are on hold 3 different charges come, one for $230, one for $440 and so on, they took $1,500 out of my account. I did research and found out they store your card numbers and I truly believe after reading other peoples stories even on here the employees are stealing or they are being data breached.

I didn't get my package and I want a refund, it never showed when it was going to come, and I called them and they said they will get it to me a soon as they can, it never showed up. It's been two weeks, it was suppose to show up on the 12th never showed up.don't order from them.

I placed an order from Shein, the package shipped from China. But the shipping was surprisingly fast 10 days max. But the dresses are not quite as shown on the internet. They have been printed very poorly

Let me start by their quality is not even worth 99 cents. Things are made so cheap that it makes Forever 21 a premium brand. Size fits like a kids clothing. Then the return never gets refunded. I ended up disputing in order to get the return money back.

I paid for my order, I waited 3 weeks and I didn't receive anything, the consultants didn't help. I ran out of money and no order. I do not recommend

Worst place they don't even give refund they gave me 5 months to give my refund useless place i have ever went 2