My order delayed! Delivery men so bad they call when they in you house or office because they need to call you before they live because we got plans and working since now I didn't receive my items
Am very disappointed with the delivery men
I changed my location when I called him I explained to him am not in the same location that my home
Am in the office in jvc if possible to bring they said not possible same area only differences of 10 minutes moving
Am still waiting until since 5 days ago very bad service

My first time EVER ordering from Shein on Nov 15 2021 and paid for the shipping that guaranteed arrival Nov 25 the latest for a trip I was taking on Nov 27. I called on the 20th of Nov to ask what was the issue as to why my order is nowhere to be found. Nobody had any information. Finally on Nov 24th they email me that it will arrive Dec 1st. I told them to cancel my order as I no longer want or need it because obviously I can't do anything with the order AFTER my trip. They refused to cancel so I contacted the shippers and had them return to Shein. On Dec 6 they emailed my my refund would be here by Dec 14th the lastest. It is now Dec 19th 2021 and I have NOT received my refund and obviously no clothes. I've contacted Shein on more than several occasions to the point where their representative Levi blocked my account from being able to contact Shein altogether so I had to use my second email address to contact them and complain about that as well. The moment I asked for a contact rep from their legal department so that my lawyers may reach out to them, that is when all of a sudden Shein put a senior representative on the case to investigate. Again today is Dec 19 2021 and I still have not received my refund of over $140+ from an order place on Nov 15 2021. My first and last time EVER using Shein.

I purchased two pair satin PJs and omg they are so very comfortable. I will order more. Shipping time was good, product was perfect.

They deliver late and as compensation they give 100 points which is only equivalent to $1. Insulting

Totally insulting to customers. Better to order from Noon, they have the same quality within same range and whenever Noon. Screws up, their customer service is immaculate

Shein is pregistis toward black people they still money from customers and rude and theives package wrong items support suck rude they like black people

I have ordered clothes for my baby twice from SHEIN and I have had positive experiences both times. The clothes are beautiful and made of quality materials. They have the coolest designs for babies that I haven't seen anywhere else. A nice selection of tie dye, which is what I was searching for. And the prices are very good. Shipping takes a little longer than I expected, which is why I only gave four stars, but I will definitely be purchasing from them again and again! I'm very happy with my purchases! The fit was perfect, too!

I don't know if Shein is the problem or the shipping company which they have chosen to deliver our products, my first order supposed to deliver December 8 by IMILE till now I didn't receive it and again a message from Shein that it will take another 8-10 working day! And that I decided to refund my order, I am again waiting for my another order that was departed from Origin last Dec 4th and was supposed to be delivered on December 10 by POSTAPLUS but NOTHING! I will never ever order again in SHEIN if this kind of issue continues! There products are good but shipping company that they had chosen is reaallyy a mess!

I just ordered for the first time and I am disappointed. On the website the clothes look like they are good quality items like actual cotton. But when I received my items they are not. They are the cheap thin material. I ordered from them because it says free returns which it is not. The shipping fee comes out of your return money. I wouldn't recommend. In the picture I took you can clearly see right through them.

I get a call that shein is outside it an order that I had to wait for more then 14 days and my mom who had the money wasn't home she was at work and she would come back at 4 but it was 3 and he said they can't wait and they just left and now I can't get my order! What a waste of time all these days I have been waiting was just a waste of my time I got excited for no reason if they had atleast informed us my mom would have kept the money so I could pay but no nothing they don't inform. Worst place to order from.

Its been 3 almost 4 weeks and these people at shein dont know where my packages are all 11 of them, canada post doesnt know where they are and they will not refund my money, they keep making excuses. Those 11 items are for my children for christmas. I will never order from this company again

Poor quality, cheap made. Don't waste your money. My granddaughter was so disappointed. I reach out for resolve and got no reply. Don't waste your money.

Returned items and did not get correct amount. Said things were not in parcel. Lies!
I have proof of posting with weight so they could check. THEN they kept £41 + for "processing fee". No mention of this previously. Terrible customer service and total disregard for their potential customer. Out to make money and cheat. Raising complaint with Paypal.

I recently bought $200 worth of clothing and accessories to try and put together an outfit for a wedding. I figured that some of the stuff wouldn't work out which is why I bought multiple things and wanted to return what didn't work. Well, not a single thing was good enough quality or fit to work. Very disappointing. By the way if you're used to US sizing you have to go up at least 2 sizes for anything to fit (I'm normally a L-XL and for SHEIN nothing less than 2XL will fit at all.)

I had ordered 21 items and received 0 of them in my package. There were just random items in the package. Very disappointing. And how am I supposed to return items I DID NOT receive?

I must say that I was very happy buying at Shein, until I placed a large order to try on several dresses. I kept a dress that costed around £25 and I had to pay more than £40 for handling fees on my return. I wasn't aware of that as they advertise free returns. I feel scammed and very disappointed as they did hide these fees trough the purchase and return process.

I tried to communicate this with the customer support several times, but they are not offering any solution, just to bare with it. They are saying that these fees are from transportation, labor wage and other costs in specific markets. What!?
Totally disappointing and not even worth it.

I purchased many items on Black Friday deals but it came out to be wrong size and guess what they do not return, exchange or refund any items which are promotional or in deal even if it's bad quality or size or anything. Hate it! I got wrong size and bad quality and couldn't return it totally lost my money…I will not recommend SHEIN to anyone! Horrible service!

DHL held my clothes hostage till I paid a fee ( which I know I shouldn't have) and I wasn't even told I had to pay, no email, or phone call I had to go through my tracking to see that they had it on hold! Took me 3 hours to finally talk to someone to find out I had to to pay almost $50!
We should be able to pick delivery! Ordered clothes for my Granddaughter the same day I ordered the other shipment being held hostage by DHL, and recieved it no problem from another delivery company. Also was told when I paid the " ransom " it would be shipped out the next day... still on hold!

Its been more than a month i have not received my parcel yet and they dont even know when will i get it because according to them its delay in their logistics. I need a full refund to it!