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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Connecticut
2 reviews
0 helpful votes
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The blouse is thin, but the price is low. Really trendy outfits, suitable to buy for summer. I waited for a month for my package.

Date of experience: February 11, 2022
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Australia
1 review
0 helpful votes
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NOT HAPPY
February 10, 2022

I have been shopping with shein for years, always have my packages sent to my PO BOX for safety reasons, and its never been a problem before. NOW suddenly, They refuse to deliver to the PO BOX. The delivery company has no damn clue, I cant understand the operator on the phone who keeps insisting she wants a Home address,(do people not realise not everyone has a home! Ffs!)She just keeps insisting on sensitive personal information she doesnt need. (I have given her my name address, phone number, tracking number, and still she insisting on more. This is now the 3rd phone call without a resolution.
So I tried to get intouch with shein for a refund bcs my package obviously hasnt arrived. And its the hardest thing to do online, or even by phone.The frustration & anxiety is beyond annoying. SO...
Ive decided after spending so much money over the years im done with Shein Never buying again!

Date of experience: February 9, 2022
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

South Africa
1 review
0 helpful votes
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Undelivered order
February 9, 2022

Order on the 14 december 2021 and dwlivery date was 02 jan 2022 to 05 jan 2022. I tried calling the logistic company which is buffalo nd i did not win even today. Today when tracking the parcel it says delivered nd i did not receive anything.so i would like to know if it was deliveres who signed for it and when was it delivered even tried returning the order for me to get my money back but still not winning they are saying it will be at my own cost to return it at which i wont afford that

Date of experience: February 8, 2022
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Washington
1 review
3 helpful votes
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Missing 90% of my Order
February 7, 2022

Ordered fast track ordering but only got 1 shirt out of 22 items I ordered, and it clearly said my order is delivered, as I said only found 1 item and nothing more. Plus the item I received was torn and missing a button.
Nowhere to contact Shein, except to return back items, well I can't send back what I don't have. Yes the clothing might be cheap in price, it's not worth it if you don't get it... What a messed up company
I've contacted my bank am going to let them deal with these persons cause I have no way to!
Advice to all, buy elsewhere

Date of experience: February 7, 2022
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

South Carolina
1 review
0 helpful votes
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Trash
February 7, 2022

The entire experience was horrible. I paid for express shipping only for them to use DHL and my order still came past the time I needed it. I tried cancelling before it was shipped and was not allowed. The entire customer service is garbage. You can only chat. I will NEVER shop on this site again.

Date of experience: February 7, 2022
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Florida
1 review
0 helpful votes
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False advertisement
February 6, 2022

I strongly disagree with their ads, they say it is free return and it is not true they cost $7.99, false advertisement

Date of experience: February 6, 2022
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

California
2 reviews
0 helpful votes
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I've ordered clothes from Shein before and usually I don't have a problem but the shipping company lost my package and I can't find a way to reach Shein to get this taken care of. Order #GSUN0P*******J2HV

Date of experience: February 3, 2022
Viviana F. Shein Rep
over a year old

Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://us.shein.com/robot?page=navigationBar. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️Please enter 【Contact Agent】and submit a ticket to us.

New York
1 review
0 helpful votes
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I returned 5 items due to wrong size the same day I reordered correct size been fighting for 2 months to get refund I just go in circles trying to get refund back cant ever talk to anyone their customer service is horrible they don't try to help their customers at all

Date of experience: February 3, 2022
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

New York
1 review
0 helpful votes
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Garbage cheap dresses
February 2, 2022

Cheaply made Chinese Hong Kong garbage made dresses that dont match the photo and dont fit propely cheap materials, rude greedy people selling them.

Date of experience: February 2, 2022
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Brazil
2 reviews
2 helpful votes
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Could be better
February 2, 2022

I love the range of style that Shein offers to the customer, but I think that they have lots of problems with accuracy about how the clothes really are(usually they're super 'see through' and with cheap fabric), overall not a very good place to buy clothes, but the office and beauty items are very good

Date of experience: February 1, 2022
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Virginia
2 reviews
0 helpful votes
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I adore most purchases, however will probably never purchase another workout equipment, specific dresses, or jeans before thoroughly researching.

Date of experience: January 31, 2022
Belgium
11 reviews
4 helpful votes
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These sequin dresses are just stunning! They are perfect for special occasions. I really love the designs and color and the quality is excellent.

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+1
Date of experience: January 29, 2022
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Georgia
14 reviews
2 helpful votes
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Fashionista!
January 30, 2022

My favorite online fashion clothing site. I love the versatility and all the options and variety of clothes. Prices are great. Sometimes quality of the fabric is not that good but overall I highly recommend!

Date of experience: January 29, 2022
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

AE
1 review
1 helpful vote
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I bought matress covers two weeks ago. I thought oh what a nice deal! I even gave a nice review upon receipt of the items. Believe me cheap is expensive and am now paying dearly.

After using the covers from Shein, my child got sick and has terrible rashes all over his body till now. When I went to the dermatologist, he said it was a reaction but to what? We hadn't change his food, clothes, soap or lotion but one thing! Bedding since we got "new nice ones' from Shein. So when I got home I checked them and they were just as "new and lovely". Then I held them against light! Goodness gracious me! Parasites! Bedbugs and stains. I cried so hard. I ordered and for matress covers, but Shein served me sickness and parasites in a nice cover! What a shame?! Think twice before shopping and Shein and be careful. If there was an option of negative or zero stars, that's what I would give. It pains me to give even that one star! Run for your life! Take care of your health! Shein will sell you cheap fabric as if that's not enough, bring diseases and parasites to your home.
Worst shopping experience ever!

Here is my order number Shein, should you need a verification- GSHMPP07A00HJV9

Shein cover held against light
A min after taking the pictures of the cover while holding it against light. You can hardly tell there is anything wrong and that this mattress cover right here is a home of bedbugs. Had mine and my baby's skins not reacted, never would have known!
+2
Date of experience: January 24, 2022
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Colorado
1 review
0 helpful votes
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Bad company
January 22, 2022

They will take your money then bs you for weeks right before they decide to tell you they cannot deliver your items. There are far toobmany sites that are a million times better than this one.

Date of experience: January 22, 2022
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

California
1 review
0 helpful votes
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I bought 9 items for my daughter for Christmas.
My problems:
1) they didn't send me an item. I only got 8.
2) Clothes were ALL were off sized - too big and too small!
3) they don't talk to you - only chat.
4) chat can only help so much.
5) In the end I returned EVERYTHING - and they refused to give me credit for the item I never got.
6) BEWARD: The "coupon" they offered - yes, they want you to "BUY" their coupons - so I "bought" one for the order - BUT it is NOT refundable. That's how they "get" you - even if you return everything. They keep your coupon money!

Bottom line: JUST STAY AWAY FROM THINGS FROM CHINA!

Date of experience: January 21, 2022
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Connecticut
1 review
0 helpful votes
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ZERO CUSTOMER SERVICE!
January 19, 2022

I ordered a gift card for my granddaughter for Christmas and never received it! I have checked my SPAM folder everyday since I ordered the card. I have sent multiple requests through "customer service". I have NEVER heard a word from them. I tried sending an email using the address of the email I received confirming my payment... no response. I tried in vain to find a phone number to actually talk to someone... there is no such thing as far as I could find. I also had zero luck with the "chat" feature. I am very disappointed with my experience with Shein. My granddaughter is so sad, she was really looking forward to shopping on your site. I am out $200.00 and I can assure you that we will never order from this site and will do our best to make sure that no one we know ever does either.

Date of experience: January 19, 2022
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Kentucky
1 review
2 helpful votes
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Edtcsjd7
January 19, 2022

Out of 5 dresses I ordered from SHEIN the fabric is all different. All poor quality. The seams on the items are unfinished and raveled. You have to be careful because sizing is different on each item. I can sew. I had to cut and re sew items to fit correctly. Cheap price but, cheap quality. I would not recommend. By the way I tried to return items and the app let me go so far and stopped in the return process. I could never print out a return label. Buy American made.

Date of experience: January 19, 2022
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Australia
1 review
0 helpful votes
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Scammers
January 18, 2022

They are scammers. They lure customers to order. My first order arrived timely. I ordered second time in November and delivery date was supposed to be 9 December. It's 18 January and still nothing received. Orders worth more than A$130. I am very disappointed as they I wanted to give as Christmas presents but nothing arrives!

DO NOT ORDER FROM SHEIN. Unreliable and no communication to inform customers what happened to the delivery!

Date of experience: January 18, 2022
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Nevada
1 review
0 helpful votes
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I ordered a bra and underwear set, and there's a rip down the middle of the underwear! It's impossible to actually find the customer service every link is a dead end. I feel like the customer service sucks. Plus I ordered another underwear set along with sweatpants, the sweatpants showed up but not the underwear! Yet it says it was delivered. It never came how do I ever return it? SHEIN is so shady.

Date of experience: January 16, 2022
Viviana F. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️