If i could give this company zero stars, i would. I ordered some clothes and a pair of shoes from them. They shipped both separately with different tracking numbers. I only received the shoes.The clothes that was supposed to be delivered to my address was automatically sent back to the seller without being delivered to me. Now shein has yet to refund my money, even after receiving the items that was delivered back to them. I will never shop from them again

I recently ordered a lot of clothes because shein clothes is either a hit or miss when you have a curvy body. Sometimes I end up with only one or two pieces that fit me well from my order.

Well I guess my recent big order angered somebody because my order name changed from Elizabeth Z to "Elizabeth will die"
I tried to talk to someone about this odd change but could not talk to anybody. It feels like there is no easy way to contact a customer service representative.

Now I don't feel safe to try on the clothes I was really excited to try on and will just return it all once it arrives...

I am considering no longer shopping here anymore. This is too scary for me.

Please do better Shein.

Never received my order and the tracking number show its delivery, I try to call customer service but there is no number, only a live agent. And they told me to claim USPS but I didn't buy the product from USPS why should I clam them.? No good service, I am 100% sure that SHEIN Fraud. Stealing people's money. I request all my friends family and everyone don't buy anything from this website. 100% Fraud.

No wonder you did not mention the Material of clothes. It is polyester. I thought was cotton. I just can't take the polyester. Even Walmart T shirts are cottons. I won't recommend to anyone. We don't wear polyester unless you are poor. You are underestimate American.

Shein is a scam site. There are items on the site which you cannot return and they don't tell you this beforehand. So when you try to make a return, it says "final sales can't be returned". On top of that the return process is impossible - you have to send your things to them yourself and the whole process is a pain so just making a return to get your money back is really expensive and I assume this system is designed so people get discouraged from returning items. The company screams scam and I used it once and never will again.

I started to order from Shein in 2020. My first two orders were ok quality, and half of the items were not accurate in size. One can order ten items of the same size, and all will not fit the same. Also, a lot of items did not look like in the pictures at all and were of poor quality. I still did not send the products back, they ended up in my donation box. But my last orders were so dissatisfying that I returned part of them. This is how I accumulated a certain amount of credit in my Shein wallet.

Now, I thought I needed to place an order and use that money to have the credit gone before it expires. That said, I placed an order to match precisely that amount of credit.

The same day, I received a message from Shein, stating that I needed to verify that it was really me, which prompted me to go online and "resolve" the problem. I did that, and to my surprise, the only way to verify my account would be to upload my "government issued ID" to Shein, consent textbox ready, stating that this information will be stored and used by them!

I have never had a store demanding my government-issued ID to verify a 60$ purchase already paid for. This screams scam! No way I will upload my ID to any store, let alone Shein.

Hey guys, so I ordered from shein &' I spent 40$ on shoes In a jacket and more …. My order said it was a dispatch but any other time they deliver it comes on time of even early…. Now they are saying they can't deliver my package in they won't give me my money back.! ATP they can keep the money in clothes cause obviously they that poor in need it more then me!

Received a jumpsuit that was completely covered in dog/cat fur. Contacted Shein who offered to credit me 100 points towards my next purchase which is equal to $1.00! Apparently, if you don't immediately take a picture of your item, they won't do anything else. Never saw this is their policy. I spend $100-$500 every few months and will not order from them again in the near future. Scabies is a real thing and obviously Shein does not properly inspect or sanitize their returned items and immediately just resells them.

Shein took payment for a order I placed, when I checked orders there was NO order present & NO cancellation but my money was taken, I tried to contact customer service only to be told on live chat they were not available & to do a customer service ticket which I done only to recieve another message saying they would get back to me in 48 hours, my bank cannot help as I paid by debit card & as I do not have proof of the order. How can I have proof when one wasnt even given, Shein was quick enough to take my money though, now its just a waiting game!

Ordered a dress in June still not here! Just e mails saying its delayed. No reason. Think ive been Conned. Trading standards next stop

I had a problem with the payment system that had me waiting for days, you can't even call them and their customer service is so terrible its hilarious. 2 times have i felt like smashing my computer because my password was "wrong", and it wouldn't take any card i have (i even called my bank). Shein should've never existed in the first place. A FAILURE OF A HORRIBLE COMPANY

I started shopping online at Shein and I could not believe the low prices ' the only problem is the sizes are very inconsistent but, returning it's pretty simple and quick. Somethings run much bigger and some are too small ' I've gotten quite a few cute things At a reasonable price. I definitely recommend giving it a try' Dress in the picture are from Shein

I received my bathing suits and cover up also purchases a sexy baby doll. Everything arrived on time and fit perfect. When I first put on my cover up it smelled horrible like sweat and underarm. Had to take off immediately. Same happened with my teddy. I smelled like sex. Urgh. I usually wash clothes before wearing it. Should've done that with this. Never again! Shein sells used clothes.

Absolutely disgusting service, my partner put an order through … paid for it and she received an email saying her order had t gone through, so she went back on the site and bought the stuff again only to find two payments had come out of her bank and the original order had gone through fine.
She contacted Shein asking why she received an email saying her order hadn't gone through and wanted her money refunding … bearing in mind the items wouldn't have left the warehouse yet and their reply was that she will have to wait till the items arrive, then return them and wait 30 days for the refund. HORRENDOUS SERVICE will never order from them again absolute robbing c***s

My order was shipped to the wrong address. Not great. But from the picture of their front door they look very nice. Cute flowers. I hope that little old grandmother enjoys my goth clothing cause I guess I won't

I bought 4 items and received none. Do not buy from these thieves. I lost my money. They sent tracking number that said item was delivered but we received nothing

Cheap quality clothes hate them for keeping my money worst website to buy anything they lie n cheat n don't refund n no call center

I am very displeased with my experience. I ordered one item from this company in may and found out my package was lost in August. After searching their website for an absurd amount of time, I finally found an automatic chat window. The chat was unable to satisfy my needs, so I was forwarded to a representative email. I was given an email to make contact with their shipping provider whom advised that my package was lost. When I showed shein customer service the screenshot confirming my package missing, I was advised that the only return they could provide me with was a dollar amount on their website and this was due to my visa card information being updated. I Did not wish to order their product again with the unlikely chance of even receiving anything and the endless hoops they make you jump through. I truly hope that if others choose to work with this company, their experience is much better than my own. They only get one star from me for existing