I placed an order for two dresses on December 30,2022. I received one dress on January 12,2023. Then on January 17th, I was notified that there is a delay in delivery of the second order. When I check the tracking, it indicates that it is "in transit" and still not delivered. Is this normal? And will I ever receive my product? When notified about the delay, they indicated that I would receive 50 points compensation but I hesitate to place any other orders until I receive the one ordered in December.

Scammers dont buy they reel you in and rip u. They think WE AMERICANS ARE STUPID Lol
DONT BUY not good. Would have been but they messed with the wrong person

I never got my refund. Its been 3 months. Shein stole 70 dollars from me and they don't have a customer service line to talk to anyone. Worst experience. Worst clothing. Fabric was garbage. Thin and cheap.

We placed orders on a few items. One package arrived while the other said it was delivered but we never received it. We contacted customer service and they told us to wait a few days or go check with the neighbors. We waited a few days but it never showed. Check back on the site and it said the case was closed because they told us to check with the neighbors.

We contacted customer service again and the prepared message said to go check with the neighbors. Are they really expecting people to go knock on each neighbor's house and ask if they receive a package by mistake? What a joke.

I would never order from this company again even if it's more expensive at a more reputable company. I understand that it may not be their fault that the items didn't get here but they should at least take the responsibility to refund the customers when that happens.

The old adage holds true - if it looks too good to be true, it probably isn't! The clothes are very cheap. That's because they're shoddily made and sizes are all over the place. Occasionally you get something that's just "OK" and because you don't want to deal the hassle of trying to return something (They make it as difficult as humanly possible) you just decide to deal with it, right? Learn from my mistakes and don't waste your hard earned money on this joke of a company

I have never used Shein. One time a friend told me about and suggested to shop from it. I ordered from it first time and they delivered the package 4 days after the expected delivery date. I called them and they said an address issue. After that I received my package and I forgot about the delay that happened.
I ordered for the second time from shein 2 weeks ago. The delivery guy called to confirm the address and where to drop it of. I confirmed the address twice and I told him to drop it of the in front of my house's door he said okay. He dropped it of in the lobby of the building and someone took my package!
I told him twice to drop it of the house's door.
I've waiting for my package because it's a gift for someone no the due date from the gift is gone and the package is gone as well!
It's a really bad experience with Shein I will never ever order again or use shein. It's really awful.

I had a £65 parcel delivered while I was in hospital. Evri took a photo showing the parcel in his hand at my front door, but posted a note to say the parcel was put into the yellow bin, not the place he photographed it! My partner checked the bin when getting back from work and it had been emptied by bin men. I contacted shein with photographic evidence of all of this who told me they could not refund and to contact Evri, which I did and they told me to contact shein for a refund, shein then told me to contact the bank and file for a chargeback as they couldn't do anything. I did this and weeks later after a ridiculous amount of messaging between myself/shein and myself/bank, shein DECLINED the banks request for a charge back! The bank have offered to take the case to arbitration. I made shein aware of this who asked me to see the whole conversation I had with the bank, then again told me to contact Evri and report it, which I told them I've already done and they messaged me and said contact the bank and file for a chargeback. Now every time I message them on the same conversation they tell me to contact Evri and the bank when I'm clearly telling them that I have already done this and the bank are taking further action against them because they're rejecting the chargeback. I gave them a final chance to refund me before I accept the banks offer to take further action, and they responded telling me to contact the bank… they're clearly not listening to me at all or even reading my messages, they refuse to take responsibility for the parcel and have basically stolen £65 during a financial crisis, and considering the amount of money I spend on there regularly (which is a LOT) this is disgusting customer service! Never had a problem before, don't know what's happened to them lately. I can't even trust them to order from here again after this. I will be taking further action with the help of the bank.

This company selling very cheap and poor quality clothes do not buy any clothes from shein worse experience ever

I had an issue, and I tried to contact the customer service, first, they don't have a phone, so I did a live chat with them, they don't help at all, they don't think end the chatting without even saying anything. THEY ARE HORRIBLE

I brought 4 dresses in December/ which I haven't received. I have sent requests for my purchases with no luck. It's been over a month I asked for my money back if they cannot send me what I paid for. This is said

Look I was not expecting much but I placed an order over a year ago and was pleasantly surprised! I was spending a fortune on designer clothes and mid grade clothing and I am quite often in the public eye and am expected to dress well and not wear the same thing more than twice. I will buy nothing but the most expensive designer shoes but for clothing especially dresses I have found Shein to be great in styling and durability. I have spent hundreds of dollars on dresses and hats and bathing suits through Shein and the sizes fit me perfectly and I have only RARELY even been mildly disappointed. I love their clothes. I wear them a few times and pass them on to others to be sustainable and buy more. I LOVE Shein.

I spent about $86. I put my PO Box, which they say they don't deliver to PO Boxes, but delivered one item in my order to the PO Box then sent everything else to my old address. Why would you do that? I don't live there. I didn't use that address for a reason and the 2 other times I used a PO Box I was able to pick up at the UPS store so basically now I'm out $86 for nothing because you guys shipped my stuff to an address I didn't put down. Very disappointed and probably will not use this company again because of this.

Don't spend time and money here.
1 in 5 gets cheated. My order number GSUN4K56X0000AL never get delivered.

Look for customer care contact and issue resolution steps on a website first. If things are not transparent and deceiving then don't make any purchases.

This is not a place to gamble your money.

Good luck beyond this

Santanam