I still have not received my order and there isno one to email or contact except for an automated return that says be patient. Ridiculous. Almost 3 months and I should be patient?

The fabric quality is extremely cheap. It looks nice only on picture. The other items do not last long though. Wastes of time to search items on Shien.

Poor customer service, poor quality. Got my items but delivery status didn't update until recently. Tried to return but now I can't Denice it is outside return window.

So I need a dress for a wedding, i found one on SheIn and i ordered it, together with other products. At the end, i received all the other products, but not the main dress - in its place i received some red lingerie. The dress was obviously also the most expensive item in my order. I contacted customer service and i got this as a response - After verifying your work order GSON*******110A swdress*******390,Burgundy-S,1;, we confirmed that there were no incorrect or missing items from your package.

So I would totally not recommend buying from them because they don t care if you get the right products or not and they are not willing to solve the issue

You order a dress and the only thing they get right w
Is the color. The pictures look so nice on their website but the product is disgustingly of poor quality and something you can find at Good Will. Why should i be surprised, it's made in China and the laborers are making their products in sweat shops. The meterial is polyester when they advertise chiffon. The sleeves are advertised as lantern sleeves but instead i got skin tight polyester sleeves. The neck line is supposed to be a high and under the chin and instead i have two pieces that meet in a V-shape. We call this bate and switch. Horrible and unethical on so many levels.

I ordered my curtains mid February, it's the second week of March, next time l will buy in the USA..

Customer service sucks. Changed the shipping address before my items shipped. This wasnt communicated with the carrier. Was lied to by a contact agent saying a request would be put in and intercept the order. Called the carrier they received no communications from SHIEN. Placed a ticket, got no valuable input or feedback. Email the dispute email and am awaiting a response. I tried rerouting it but was only allowed to holf it a facility so I likely wont get my package as the carrier wont release the order unless they are told to by SHEIN.

I ordered a very low cost item just to make sure their sizes were actual to US. They are not. The 2X I ordered for a bathing suit is actually a Large.

I've been ordering clothes from SHEIN for a couple of years now. I normally don't take time to do reviews but I do occasionally and they give you points for reviews. The points convert into money off your purchases. I just recently discovered that if you write a negative review, they remove it…which is why you would be hard pressed to find any negative reviews by customers on the site. If your review is published and other customers like it, you earn more points…so why be honest and write anything negative and have them remove your review? They say they only remove reviews if you say something inappropriate or use profanity, etc. I absolutely would never do that.I just wrote a negative review about the fabric of an item being a little cheap and ill fitting…they removed that and a couple other negative reviews. Very deceptive of the company!

And just a side note…there's literally NO customer service…you can't call…no phone support and they say there's a chat and an email support but they don't allow you to access it… it's buried deep under an endless maze of options.

SHEIN represents their prices CHEEP. The quality of every thing I've purchased was bad. Some things on their website shows that it looks all good, but when you get them the colors are a little off or the the type of materials used on it doesn't look right then what is shown on the website. SHEIN is not a trustworthy company to shop from!

WE ORDERED LAST FEBRUARY 28 AND UNTIL NOW (MARCH 11) WE DIDN'T RECEIVE YET OUR ORDERS! WORST! AND THE ITEMS THAT WE ORDERED WE REALLY NEED THAT TOMORROW MORNING! WORST!

I live in South Africa. I received a message on WhatsApp early this morning saying that my parcel will be delivered. I responded immediately and said that I am not at home this weekend and told them do not leave it with my roommates. The delivery service Buffalo kept calling while I'm at work. I answered and they started intimidating and threatening me saying that I will only get my parcel delivered next month.

I ordered on December 22,2022 and have not received the order. I have communicated with customer service and keep being told the package is on its way. I have asked numerous times for the tracking number. The only thing I am given is their order. Truthfully, I think they are planning on keeping my money and never sending the order.

I have purchasrd (JTE*******725) materials and the total price was shown 620 riyal.I have got a coupon, once I applied it became 490.Unfortunately, once the items came they removed the items which is equal to the coupon discount.If so no need to provide the coupon.

First buying experience went down the hill. Not only the order was marked as received, but also signed "by buyer" as received. This wasn't enough for me. Ordered second time. Now fighting for 3 days over adding delivery instructions. No, they have nothing to do with third party who is responsible for delivery. No, you cannot type any delivery instructions during your purchase. Most likely it will not happen, but I wish one day they will declare bankruptcy! As for right now, I am a double looser!

Don't buy from this vendor. The material is far from the picture shown. There is no return option.
Although it seems only half price of other brand, it is not worthy to try. Even the cloth doesn't have any tag shown "SHEIN". It is like a cloth made by a "FAKE" factory. The cloth delivered from China and it took a long time to arrive.

No brand on the cloth. The material is bad.