THEY HAVE NO CUSTOMER SERVICE! NO PHONE NUMBER OR EMAIL ADDRESS! Then they want to charge you $7,99 PER ITEM RETURNED. THIS MAY BE MORE THAN YOUR WHOLE ORDER!...CRAPPY MATERIAL.GIGANTIC SIZES AND DO NOT WANT TO REFUND THE BROKEN EARRINGS THEY SENT! THIS IS A BRITISH COMPANY THAT MAILS STUFF FROM CHINA TO NJ AND THATS HOW THEY GET AROUND CHINA'S SANCTIONS! RUN! RUN! RUN! ORDER #Order NO. GSUN6K51S*******A.

Hi I placed an order with shein on the 10 March
My items were supposed to arrive on the 25 March 2023.when I called the call center the lady slammed the call down.
I have not received anything as yet

Thank you

SheIn obviously thinks we are stupid
Zero accountability
For sending me the wron suits

The supposed customer service rep here replies are condescending and insulting
Obviously we already contacted SheIn on the app

Theives and liars

I am reporting shein I placed an order mar 19th, tracking says pkg should be deliver between 19 and 31., I checked my app it said pkg delivered and signed for mar 25 I was at home all day no pkg was delivered, I reached to the num they have someone responded next day with pic saying pkg was delivered that's not my building and this is not the first time this happening it's very frustrating ordering from them now I have to make a decision this is money going down the train I sent messages through the app no responded till date am afraid to order again honestly no one reaches out to resolve the issue this is not my building

Orders 4 items, 2 arrived. One wrong. Where is rest of order.
NO PHONE NUMBER LISTED!
No customer service

I ordered covers for my 3-seater couch and 2-seater loveseat. The cover came for the loveseat and it fit and looked nice. The couch cover came a week or so later and was not made for a 3-seater couch. I was able to do an online return and use the credits to order another cover but had to spend $13 more. When it finally came, it was not big enough to cover a 3-seater couch, so I reordered a 4-seater couch cover and paid another $25. When it came, it is not the same material as the loveseat and has a pillow cover...not what I ordered. I am VERY disappointed and will never use Shein again.

Wrong size delivered, and SHEIN won't help!

I bought iPhone 14 Pro Max lens protectors from them. The pack that I received has "iPhone 14 Pro Max" printed on the package, which means I didn't order the wrong size. However the actual size of the protectors is wrong. It's much smaller than the iphone lens, and thus cannot be attached. I'm 100% sure the size is wrong because the iPhone 14 Pro Max protectors from my previous purchase fitted perfectly.

I sent photos to Shein with measurement of diameters, and comparisons of the wrong protectors vs the right ones vs the original camera lens.

They keep insisting there's no incorrect or missing items from my package, and that they cannot respond to my claim - even with photo evidence.

Red arrow: Lens protector from this order, which is clearly smaller than the actual lens.
Top left: Phone camera lens, without any protectors
Two lens with green ticks: camera lens with the correct-size protectors which I bought from them a few weeks ago.

Why is it so hard to return items? I have been trying for three days to return these items and I can't seem to get past step one in return item. I have even attached pictures and that still didn't work if anybody could tell me how to do it because I have $124 worth of clothes. I need to return them because they were too small.

Bought several items spent I don't know how much money just to get a delay notice but nothing can tell me why I'm delayed and of course I try to get online to resolve this and they have no way to call anyone and want you to sit and talk to their little robot friend who has no idea what you're talking about and just keep sending pre-written texts over and over again instead of helping do anything because they have no human bodies to call so what are we supposed to do when our orders get wrong go talk to the little robot with the pre-recorded messages absolutely disappointed how am I ever going to find anything out through a damn robot this is what's wrong with the world these days taking jobs away from perfectly good people to set a robot up with pre-recorded messages and he does nothing absolutely nothing but lose you business

I paid for items and never got them. Tracking said they were delivered and signed for, by whom? Unsatisfactory customer service, could not speak to a live person to figure out what was going on. Apparently they delivered it to the wrong address, need better delivery service. The deliverer should be held responsible because he/she knew the delivered my package to the wrong house.

The dress they sent me doesn't even resemble the one I ordered. I ordered an all over smocked swing dress, multi colored, and the photo on the website showed just that. Instead I received a leopard print dress, no smocking in sight. And you have to take a picture of the wrong item to attach to your return request or they won't process it! We'll see how this all turns out!

Honestly I dont even know where to begin with the clusterf*ck of an experience that I've had with Shein. Missing orders, no communication, evasive agents when trying to resolve, being told I'll be getting refunded only to find that they never actually did the refund, not using quality or reliable couriers for their deliveries... unreal

All fit good. So pretty. 2 shirts exactly as seen and pink sweets with a photo of a cat on both knees. Funny. Too warm to wear now in south
Fla

Clothing aren't even close to what they show on website, material quality is lowest, and style is completely different from pictures. Sizes are not matching- two same size labeled items have different measurements lol.
Customer service is automated voice machine telling you that agent will get back to you and hangs up- but no one calls back. Chat platform is also fixed to ask same questions over and over and circle you around until you give up. Shein website reviews are fake.
I had two orders with same name and address, received one that was sent with usps. For the second order which was rerouted back to warehouse, shein used their own postal services which I couldn't find any information about online.

I will NEVER order from them EVER AGAIN! My order never reached me and it says it was signed for. I'm absolutely DEVASTATED. I needed these items for a very important event! There is nobody to call and speak to about my missing order. I made 2 orders and the one that actually made it to me is very poor quality.

I ordered 2 cowboy hats and they came in a plastic bag, they were smashed and damaged and they will not refund or exchanged. Awful, terrible, bad company

I reterned some stuff with this order #GSUN5K13Q00M6B6. No money was refunded to my account, but the app said it arrived at the warehouse and refunded successful?!?! I only chated by INSTAGRAM customer servise (Robat) just told me nonsense respond... Do you know why SHEIN don't have any customer service by phone? Because they don't want to return the people's money... I'm so sorry for myself that bought some stuff from this cheater company! Just make sure that you don't trust to this company...

The first time I ordered I had no problem. Apparently, the next time I ordered they screwed up my address and everything was sent back to them. I thought I had it fixed but then it happened again. They tell me to contact them when they email me to let me know that my order was undeliverable but where it says please contact us in parentheses it says insert customer service information. I like the clothes but I always feel like it's a crap shoot if I'm actually going to get them or get a refund

I have spent $1000 plus more on SHEIN products! I have 3 more than acceptable clothing Jackets that are poor quality material and absolutely no attempt to iron and give a reasonable uncrushed version of suit jackets!

Then you want 3 photos of your horrible clothing!

This is Australia! I am taking you to the Australian Consumer Affairs Burea! Your sub par clothing needs redress!