I ordered some swim wear from Shein, i understand that i take responsability for the undelivered item as i had not filled in the address area properly, so ive updated my details and emailed shein,i chatted with them and still 1 month later am getting no where, ive contacted the delivery agents 3 times no answer, shein advised me to delete my account and start another...Erm what happens to my orders... Erm oh well maybe wait for it to turn up it will only be a few more days...7 Days later still un delivered. What a Crappy customer service...

First I got my item delayed 4 days and than later all items were not there the guy was like i will bring and still dint bring its been more than 2 months and i want that item while the person is like i will bring it tomorrow please look at this issue dont order from credit card contact *******550 for info about my item

Clothing has horrible smell. Two sweatshirts. A shirt...horrible. Can't get this smell out washed items...disappointed

Already submit a ticket so don't reply back with that scammer throw off.They claim it wasnt their dress and keep the dress and my money! No refund to my shein wallet I'm out of 24 dollars and what was sad is they didn't even care they stole my money. Their not in USA so they can do this right? Lol sure they can

I placed an order with Shein and never received it even though the company insists it was delivered. I checked everywhere and contacted them again and they told me they would refund my account. They never did so I called several times and no one gets back to me. VERY DISAPPOINTED with SHEIN and their customer service. Now I am out $ 107.00 dollars and nothing to show for it.

The products that I got from Sheen were very creative and had amazing quality. It was the HUD jobs in a long cardigan. The quality of cardigan was very high-quality. I love the texture of the feeling and it went well with a bodysuit. I had put it all together with some makeup of mine, and it was amazing now for the black job that I got I can wear it without my under peace and my hair could breathe during the summer time amazing 10 out of 10 Quality

Ordered 2 items and SHEIN lied and said that the delivery failed(3/4/23. Ordered one of the items again (while trying to get a refund for the past 2 items) still have not received anything 4/1/23. Customer support acts as if they don't know what I'm talking about; saying I'm probably using the wrong account. So my item in tracking is stuck in transit since the 17th. AND SHEIN IS NOT TRYING TO GIVE MY MONEY BACK. I'm not happy at ALL.

I ordered a water-resistant digital watch from Shein. It looked very good and sturdy in the picture. However, when the order arrived, I realized that the watch is very weak. Additionally, I bought a skirt that appeared strong in the picture, but upon receiving it, I discovered that the fabric is very weak. It became discolored after washing, and it fell apart, rendering it unsuitable to wear after only the third time. I will never buy from them again and will no longer trust their photos.

We order a purled shoes and the send us ping and they want me to pay the return cost
But you make the mistake so you have to pay everything

I Ordered from Shein back in late December early Jan. I am missing half my order. Since that time I have been constantly calling shein with almost no success in reaching someone. When I do reach someone I am told that they would investigate my situation and call me back. They also offered to redo my order and send me the three shirts I never recieved but I would still hsve to pay the shipping. Why would I pay if I never recieved in the first place with no guarantee that I would revieve it. Also according to them, I did receive the order, but the tracker shows the order was delivered to an address in Orlando. I do not live in Orlando I live in Tampa. I was never refunded my money and noome ever called me back to fix this. I will be tLking to a lawyer because Shein customer service is almost impoasible to reach and resolve.

Products are of poor quality, I return an item for refund and never got my money back.
No customer service, seems like a scam!

I've been shopping at Shein for two years now and I love their products and customer service support. The shipments are fast and they have improved their return process to make things go smoothly. Love them and will be a customer always.

Sent broken necklace avoid this company the jewellery was of very bad quality tried to return the website was awful gave up trying

I reached out to customer service after the website was glitching while I was purchasing something. It wouldn't let me add my discount code. I reached out to customer service and explained the situation, and through lack or understanding what I am saying they keep sending the same response back again, and again, telling me where to add my discount code. I have tried to explain in alternative ways but they just don't understand, very frustrated and annoyed ro have not been able to use the discount I had
Due to a website glitch and they refuse to help or refund me the difference.

I've ordered a couple things but I have to orders pending for the longer time and I can't get any help at ALL for customer service. I'll never order anything again!

Delivery fast, packaging very nice, love the outfit, no snags in garment, awesome color, will buy again

I am a new customer and my first purchase was damaged my black pants had a tear in the seam will not get my business ever again!

I received the order with two packages. I could only generate one return shipping label because it was a large order and they didn't fit in one bag. I reached out to the customer service and it's been 3 days. It's loop. I still haven't received another return shipping label. I will dispute items that I have with me. FThe qualities of customer service and clothes went down a lot compared to last year. I will not buy with them anymore.