Affordable clothing, super cute clothing at lightning fast shipping I look forward to free shipping on Sunday's.

I ordered $300 worth of clothes that never arrived. Shein is refusing to refund my money. I was robbed and scammed. DO NOT SHOP ON SHEIN!

I ordered some things for my wife for our holiday. 2 bikinis. A top. And a 3 piece outfit. The 3 piece outfit was abit pricey but thought well its 3 piece so yeah I'll order it. The bikinis came and the top but the 3 piece only 1 part came? So very annoyed. My wife has emailed and didn't even get a reply. So we'll take it on the chin and never order again.

THERE WAS COCKROACH IN MY NEW FLOWER DRESS THAT I BOUGHT IT WAS DISGUSTING.THEY ARE SCAMMING IDIOTS.DO NOT BUY FROM SHEIN!

Never received the items and Shein refused to replace them or provide a refund. They took my money and I have no product. They told me to track it down myself with the delivery service. This has never happened to me before. Extremely disappointing! Very bad customer service experience Shein!

I had just enough money to buy what I needed but I refunded it because I wanted something else. So I canceled my order but never got my money back. Shein is a scam!

I bought breast lifting tape which was so thin, a bandaid would have had more staying power. Seller refuses to do any returns or refunds, though when you review them, which I did on TRUSTPILOT they respond telling you to contact their customer service. After I asked for a return and/or refund they BLOCKED me from contacting them. I get a blanked out screen.

So I returned the couch covers I got from Shein, I had them put my refund money into my Shein wallet. I purchased a few items using the money in my wallet. I received an email stating that my purchase is on hold and needs my verification. So I click on the link and they're asking me to verify my purchase by sending a picture of my bank statement or credit card. I've been emailing customer service and they keep responding the same way, asking for unnecessary info. I'm not sending pictures of my bank statement or credit card. Neither of them would have records of this transaction because I used money from my Shein wallet. Now they're offering to refund me back to Shein wallet. So then if I use that to purchase future items, we will be dealing with the same thing. Just send my products or refund my credit card used for my original purchase. They're being extremely extra and unprofessional. I'm annoyed and about to never shop there again.

I think shein should have multiple carts when checking out/ seeing what I want to get and not just one. So that I can review/ reduce what I want from different carts

Another rip off. Placed order April 3. Tried to cancel after reading reviews. A month later, no product or refund. Recieve a boiler plate email almost everyday telling me all about their logistics problems and asking for my Patience. Refund has been promised many times but never recieved. Scam
I have filed a fraud complaint and am seeking recompense. Caveat emptor...Shein is a scam.

Returned a dress as way too small paid $20.28 AUD received $9.28 refund! Supposedly first return free of charge and dress never worn in perfect condition!
Will never purchase from this store again.

I have just recently started ordering from this company when I received my almost $200 order It was missing an item I reached out to customer service to receive an email saying that they did not give me the wrong item. I have the wrong dress they sent me instead of the correct dress. I'll no longer be shopping at this place or wasting my money here.
Thanks for calling the customer a lier.

I ordered 3 tops, I then receive an email saying its on its way, then received another email confirming delivery where in fact I havent received anything.
I let them know and they now tell me it went back to the warehouse, but I have an email from Aust Post with a different tracking number saying it was delivered. Very disapointing, unprofessional and not trustworthy.

Can't believe I've wasted as much money and time as I have with these unsophisticated, unprofessional, unethical fools. You can get better stuff at better rates with actual customer service. They shouldn't be in business long.

I purchased around $238 worth of clothes for a trip back in March. My phone dings says it's from DHL and my packages had been delivered open door no package check proof of delivery and I don't know who house but it ain't mine I have called DHL they tell me SHEIN has to make a phone call bc they hired them even thou they delivered to the wrong house they being the client is the ones that have to call been over a month and still no phone call package or refund! Go luck if I could have given no star I would've trash company! Do not order!

VERY BIG DISPOINTMNET.

Very poor custmer service, they don't have time to listen there customer, I have order so many product from shein and after the payment they send me msg on
Whatsapp that this produts are out of stock and has been told that you have to cancel all the order or cancelled that 3 iteam which is not avaliable.
Sorry... but i didn't order things to cancelled it later. I have told them to exchange the items with same price produts, which they agreed but later they
Cancelled it without informing me and send the amount to my wallet which I can't use as I'm travilling to another counrty. Which I have mentiond them
Startig from the conversation. I have tried to contact with the customer service but they reply me after one day and when I have send them msg back they
Didn't get back to me and delete our all the conversation and close the chat without solving the Issue. I don't know who is right person to contact, ask serval time to
Contact me but even tho they don't care what there customer saying and telling there own thing and reply back to you after one day.Please thing twice when you are going
To buy the things if your able to take the risk go for it.

I have made 4 purchases from Shein since February. The clothing is true to size, and the wait time was so good I was able to get my black dress in time for my father in laws funeral.

They steal from young clothing designers and they mistreat there workers also they cause a lot of pollution because there fabric are biodegradable like miss gurl and there clothes aren't even good

Like they ate and left a lot crumbs

I loved their products and bought a lot
But lately their customer service is terrible
There is no one to talk to
The chat does not work, there is no phone number
Think before you buy
In the meantime, I will not continue to buy from them

The products shipped to me were not anything like the pictures and there was no return label. Their customer service is non-existent. Even PayPal wouldn't help. They shipped. It was junk. It was not like the pictures and they got away with it. I have seen good products from Shein. They don't provide return labels for orders that are bad. You are taking a big risk you will get junk if you order from Shein.

There is an opportunity for another company to copy what they are doing, provide only good products, returns on all products, and real customer service. Show pictures of the actual products. This bad service will catch up with them in time.