Their products are of a decent quality for what you pay. The problem is customer service. If an item in your order is missing they will just say you got it or check with delivery ccompany. I tried returning an item for refund they had no problem with me sending package back except they claim to have never received it. So don't ever claim something is missing or dare return anything. They don't believe it's missing or that you sent it back.

I sent two dresses and I only got refunded for one. There is no customer service. No one will help you.

So every order that is shipped speedx has issues.either it never comes or it's super late! I'm sick of contacting customer service which sucks too!

I ordered for the 1st time in my life! And the product is missing, even 2 pieces. And they tell me there is nothing wrong with my order, and everything was delivered! Kizda masii bleadi!

Very lie company be aware if you want refund they never refund your money they stolen.
They don't have customer service no

I was going to order a few items from this company today. I clicked on the T-shirt's and first image I got was a guy modelling a womans T-shirt. Won't be ordering from here again.

Issue
#1. You do not know what type of material you are getting. Alot of this stuff is cheap, thin, polyester type fabric.
#2. What you see and what you get, may not be the same. Colors are off. Workmanship is bad in some cases, or material makes the item look bad.
#3 Return requirement is a joke. I started a returned, then was expected to take a picture of everything I was returning. In total I purchased 22 items and had to return 13 items. I did the return as I was on my way out of the door only to discover that lame requirement. I did not have time to take pictures, missed the deadline to return, and now am stuck with pure crap!
#4. The items that were acceptable, were actually nice. Since over 50% of the stuff is unacceptable, I would not recommend.
#5. Shipping was fast.

AFTER FIGHTING FOR WEEKS WITH CUSTOMER SERVICE ABOUT MY ITEMS BEING NOT DELIVERED BOTH GAIL AND HEGAZY STATED THEY WILL NOT REFUND ME OR CREDIT ME FOR ITEMS THAT HAD NOT BEEN DELIVERED OVER A MONTH. THEY CLAIM THEY HAVE OPENED INVESTIGATION AND THE ITEM WAS DELIVERED WHICH IS A LIE BECAUSE I AM STILL WAITING. DO NOT ORDER FROM THEM YOU WILL NOT GET YOUR MONEY BACK IF YOUR ITEM IS NOT DELIVERED

I sent back 2 different orders. When I go on the website it's marked as if they didn't Receive my returns. The customer service sucks. There's no phone number to call. Don't buy anything From this company. The Stuff they sell is poor poor Is quality.
My next step is to go to my credit card company And Dispute.the charges..

Some clothes are pretty great to me and some just fail miserably. Jeans especially the high stretch jeans are my absolute favorite. Everything else is just to see. I've had a few tops that faded completely after a couple of washes and had little hair clips just fall apart. Just remember it's cheaper.

Package never came said delivered response from shein horrible takes forever still waiting don't buy! If I could give 0 stars I would

You have so many beautiful clothes for women. WHY do you not have anything fir women over 200lbs. Not fair

I ordered items. WAITED AND WAITED never got. They said resent. I waited and waited. Tracking states received at local courier 3 days ago. This is a small town. Asked them what courier no response. No response. No response. Do you want your items paid for or not. Best not to order from here.

I shopped with shein for 2yrs.Never had a problem.
I ordered 12 items from Shein May 17th,23.In that order of the four items that were missing from the 12 were three ear light cleaners and a summer dress that I picked out for my Aunty's wedding next week.When I recieved the package I was so excited to get my dress and try it on I could barley contain myself walking back to my apt.I opened the outer bag and what do I find on the inside is a bag that's been ripped open and then retaped with yellow tape with chinese writing on it.I just felt sick.I submitted a ticket told them exactly what happened.Said wait for a reply within 24hrs.I looked today...It said SOLVED.! Nothing missing in your order.Okay if that is the way you treat your customers then I will not now or in the future as a Canadian represent your store.I read so many reviews on here of people saying their order had missing items.
So basically you're calling us all liars.Just sad!
I bought your products for 2 yrs without a glitch.Then when I do you literally scam me out of my money.Being on disability my money has to be accounted for.Every penny.It looks to me like you'll be making a large profit off all the people who never received there products.You Shein are disgusting and untruthful.Just a sham. Don't bother telling me to get a hold of customer service leaving your polite little note after reading my review because you know its just another lie.By not allowing people to phone Shein to dispute their orders is just a way to brush people off.Just a way to keep their hard earned money.You've lost a great customer.I deleted my app and will take my business elsewhere.I will no longer be shopping anything chinese again.And Especially not SHEIN!

Americans! This chinese run shack of a business is utterly NASTY AND DISGUSTING! It is a china based company and many Americans are complaining of their products! DO NOT BUY FROM SHEIN OR TEMU THEY ARE OWNED AND OPERATED IN CHINA! READ THE REVIEWS! POORLY MADE/ REUSED / NO REFUNDS/ MISSING SHIPMENTS/ RESELLING WORN DIRTY GARMENTS! IMO THEY SELL GARBAGE! I will NEVER buy from them!

I have spent hundreds of dollars from Shein. I purchased a pair of sandals for $30 and wore them twice. The whole sole came unglued. I contacted Shein's customer service and was told that they could not be returned because the were "used". A $30 pair of shoes should not break within 2 times of wearing them.

I spent thousands on Shein but have stopped due to their terrible customer service. And problems with ordering. Several orders were 'stuck in processing' due to computer and technical errors their end. Then we cannot talk to any customer service about the ordering problems, refunds etc. They give you a ticket then do not understand the problem. They just say 'items are out of stock', They don't know their own website. A customer cannot order items that are out of stock. It's computer problems they are too lazy to address. I cannot trust ordering from their online shop, as I can not be sure I will receive the order due to their terrible customer service and not resolving ordering problems. I cannot b3 assured of a refund as I cannot speak with anyone. And they don't seem to know what I am saying when a problem arises. Customer service is ruining Shein as they do not value their customers. I will try their competitors now as they do not try and resolve any problems. And the clothes are cheaply made.

I love shein and buy everything from there but recently the adds are not so sober and decent. They try to make it exotic without any reason. Attaching a picture as example. Please stop it!