It's actually OK site if you wanna buy cheap clothings for cheap price. But remember they offer very very cheap customer care almost none and didn't tell the customers about extra custom charges in some cases. I had to pay over $60 for custom clearance which is totally not worth for the clothes I bought from shein. They told me they will reimburse half of it and now they are saying they need to INVESTIGATE very very rude

I have been waiting since April 24th for my refund. They got the dresses back untouched and they received all 3 dresses and yet I'm still waiting almost 2 months for my refund.

I would not recommend this site. I ordered items received only half order. I attempted to contact online everything seems automated. No live person. Now I can't seem to get a refund for what I paid for and didn't receive.

My order got held because supposedly wrong address... (same address thatvi received partial shipment from the same order... went to the post office and they told me they send back my clothes... no answer after that. No accurate track no order... is impossible to communicate with anybody. I just want either my clothes or my money back!

I ordered something for Father's Day and it was marked delivered but I didn't receive it. So I emailed them to let them know I didn't receive my package. They emailed me back a receipt saying it was delivered and that was that now I'm out of 40.00 dollars

I thought people were over reacting?
But I had three orders out in April 1 n now it's june n I still have nothing including the money I gave them scam!

I ordered 5 tops, 2 were to be cotton, one was. 2 were to have embroidery, one was the other was printed on and nylon material. The others were okay, but not great polyester. I ordered an extra size up, glad I did otherwise not all would have fit. All were loose styles.

I ordered $200.CAD in items the delivery guy put my package in the lobby on the floor.the mail room is in the lobby but it's all one open space I got an email the next day the package was delivered so I checked my door camera.nothing I contacted shein this was since April 14th they refuse to resend my order or my money.their is no one to talk to but a robot.so if your package is misplaced you don't get no refunds from these people which is ridiculous its the courier fault my package was stolen he was lazy and did not bring it to my door.or put my package in a secure space.I'm a single mother of 6.it's not right.don't trust shein

I have shopped Shein for years and placed a recent order. I returned a few items and requested store credit so that I can get the correct size in the items. There was a balance of $12.47 that a paid through PayPal. I later received an e-mail from shein requesting that I send them copies of my banking payment information. I sent it, and they didn't accept. I canceled the transaction and they only refunded my $12.47 but kept the $68 credit I had. They DID NOT refund it. AND you can't reach them! Well I am done shopping with them. BE CAREFUL

Nothing plush about their rugs cheap and nasty straight from a warehouse in China. I will never buy again

I tried to buy a gift card online. It was impossible to enter a shipping address and a billing address. It doesn't make sense that both address are the same for a gift card. I changed everything to my address (billing) so I could use a credit card. After several tries 2 credit cards were rejected. Very bad app when trying to use a credit card when shipping address is not the billing address.

I bought a pair of shoes and they aren't the true size. Not good quality. I had problems to return it. When I did, I discovered that I have to pay the shipping. Not more Shein. I prefer Amazon. Was the first time buying here, and the last one. Bye, bye

TRIED CONTACTING THEM SO MANY TIMES - NEVER REPLY - SCAMMMERS - I HAVE TO TRY TO GO THROUGH MY CREDIT CARD NOW TO GET MY MONEY BACK - THEY ARE THE WORST!

I tried to return within 30 days (which they give;you 35) and the order is not there. There is noone to contact. If you order make sure you don't have any intention of returning it.

THEY ROBBED ME. NEVER GOT ANYTHING AND THE TRACKING NUMBERS DO NOT EXIST FOR ANY POSTAL SERVICE. NO HELP. STOLE MY MONEY

I ordered $100 worth of swim wear and the website says received it and i never received 1 article of clothing that i ordered. The website doubled some of the items so i was charged twice on some of them and you can't get ahold of a real person. Do not order from shein they just take your money and don't give a rats $#*! about you

Ordered $180 worth of product. Went to track my order when it was late and saw it was marked as "delivered" checked my ring camera, nothing was delivered. Tried customer service but there's no way to voice my complaint, get any answers or a refund. NEVER AGAIN SHEIN!

Didn't receive first package. Believe it wS stolen. Shein promised to resend and never did. I waited a fair amount of time. Over a month. I have no tracking info or correspondence since the promise was made. My emails go unanswered.

I've had multiple issues with delivery. Whether it's returning items or obtaining them. Never trust their delivery date and always, ALWAYS track your returns. Sometimes your items are still in a warehouse and never get sent out or returned. If they would become more reliable in delivery, I would order more from them than Amazon.