My daughter bought a bunch of clothes and jewelry from them. The Jewelry is trash the watch is not working and you can't send it back. I am still missing a package I called UPS they said, the package was lost meanwhile, I have no way to contact SHEIN I filed a claim now, and they telling me to contact SHEIN. SHEIN doesn't have a phone or email or anything. DON'T WASTE YOUR MONEY WITH THIS COMPANY!

The processing is taking the longest time, then it takes the longest time for someone to respond to your ticket. They said I need to send verification documents after the fact they already been paid, I send them and still sending me same message over and over only in different wording from different reps it's like they don't even read carefully what I explained and it's not solving anything, Getting on my last damn nerve because I was hoping to have these things delivered before my honeymoon, bummer. At this point I just want a refund, guess I'll haveto find a new online clothing store.

I ordered a pink dress for my birthday and was sent the wrong size. I went on the app to make sure the mistake wasn't my fault and it wasn't. I tried to get the correct size sent to me before my birthday. I had to go on Facebook in order to access the customer service chat. I was given the run around fir their error. I took a picture of the dress showing the size and still they gave me the run around. In one month I spent 400.00 dollars on 3 separate orders and I get the round around for a 14.00 dress...My cousin told me to start shopping at Temu.

The clothes do not look anything like they appear on the website. Half of the time it doesn't fit, the fabric is super cheap, the stitching looks like a 4 year old did it. This was definitely my last time ordering. Everytime I pay more on returns

BAD CUSTOMER SERVICE, NEVER RECEIVED MY ORDER, THEY CHARGED MY CC AND NEVER ANSWERED ANY CONCERNS. WORST COMPANY, DO NOT PURCHASE FROM THEM. IT IS A SCAM

I bought a dress from Shein thinking it would be nice for my holiday. It was far too big and shoddy material. I returned it the following day and have proof of my return. I also have tracking proof of it being returned. This is a month ago and I have not received a refund. Even though I have escalated it through PayPal they still say they have not received it, therefore no refund.

This is my second time giving shein a chance, and they are failing to meet my expectations yet again. I ordered several items over a week ago and Shein claims the items have been shipped. The tracking numbers are not being updated regularly and show that the packages have not been received by the shipping companies. I emailed customer service in regards to this and did not receive a reply. My question is, why hand packages off to logistics companies that have bad reputations? (AKA Pitney Bowes and US Elogistics Service Corp) May have to pursue legal action against all liable parties in the event that my packages are lost.

I placed the order on June the 25th and I still haven't got it. They took the money out of the same day and no updates on when I will get it.

I ordered seat covers for my car i got it didn't fit i returned it and they admitted getting it But neverr refunded my money.
My wife ordered some scarfs and other stuff canceled some stuff before they sent it never got her money back.although it says refunded never got money back
This people or site is not trusted.
You return the stuff forget your money...

Not only is returning items a nightmare…. For whatever reason Shein divided my order into different item numbers. Which is really confusing to me. Then they claim you can't return different orders in the same package. Therefore making me think they are trying to make money off the shipping back of the items. Supposedly charging $7.99 per order returned. Which isn't right because the order I placed was the same order, shein took it upon themselves to divide my one order into seven different order numbers. I'm not going to play their game, my order all came in the same package so it's all going back in the same package it came in, all together. I have a feeling I won't be getting the correct refund that I'll be do. Needless to say my days of shopping Shein are probably over. Especially since there isn't a easy way to contact Shein customer service. Since there isn't a customer service number that I can locate anywhere and their live chat is a joke also. You can't even contact a human through that option either.

I ordered a couple things to try the site out. After waiting the estimated shipping out, my package says it was delivered. However it never showed up. On the website it has a "proof of delivery" photo that is almost all blacked out with a sliver of a white door. My door is royal blue. I informed the company and they issued a refund that was less that what I paid by $5.14. When I reached out to the company I am told they cannot fix this error due to a "personally cancellation". I never canceled my order the company failed to deliver it to the correct address and does not want to take the responsibility to make sure the full refund is given.

I am trying to fill out the form online to return some items. However, at the stage where I am asked to press "Submit" it doesn't work at all. The button isn't active. I hope someone from Shein can help me. There is no way to contact them. No email, not telephone number, or anything else.

I haven't receive a refund of $175.10 of an order that was not delivered instead returned to their own warehouse and the app shows has been received at the Shein warehouse. I have tried so many ways to resolve this issue unsuccessfully. No way to talk to a live agent but only to a robot that only provides auto answers and this issue stills unresolved. Have a friend that told me her bad experience and I thought I will never experience this issue and here I have spent hours trying to get resolution but nothing has been done and they are keeping the new unopened merchandise (as the order was never delivered to me) and also kept my $175.10. I guess that's what happens when we decide to shop with companies that do not have an email/ customer service phone number and we still shop thinking we will never face and issue like this.

I had two separate orders. The one order was ripped open and something was stolen out of it the second order and never received. I will no longer do business with this company anymore due to the fact that there's no way possible to have any customer service whenever I'm having a type of issue like this when there's over $100 missing I've also made reports and claims and still no HELP.

I've been ordering from shein for nearly 5 years now and I never really had issues until this time. I ordered my damn clothes a week and a half ago and they have NEVER taken more than 5 days to ship—until now. I have a festival to go to and I paid a lot for these clothes and they decided not to ship them until the day before the festival TWO WEEKS LATER. They didn't even update the shipping until I contacted UPS who told me they never got my stuff. When I chatted with them on their $#*!ty customer service chat they only sent my package when I threatened to file a dispute (which I will do anyways). Shein genuinely sucks and I will not be paying for this. They're delivering it to me on the day I'll be GONE just to be spiteful. Will never order from here again.

Literally selling clothing from other shops for a much cheaper price and taking credit, including the pictures. This has happened to so many clothing creators, and u r just stealing their ideas. Not to mention the awful quality and just dirtiness that comes w/ it. I'm convinced they're just throwing these products in a dumpster for a week and then selling them. Never buying from here again :D

Made an order with Shienoutlets on 5th June and paid for goodswith card.On following the tracking number everything looked good for delivery until it informed me that the goods had been delivered to me on the 17th June at 7.59am.This did not happen as nothing was delivered on that day or any day since.It is now 12 July.I have tried emailing them and am getting no response back in any way.This is all very unprofessional and not in the least satisfactory.Will not be using them again as there customer service is non-existent.Will probably right it of as it wasnt a lot,but if this is been done to thosands of people it all adds up to a fortune