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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.
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I just bought a home for myself February 28,2023 as a new home owner y'all know money can get tight with unexpected repairs and expenses. I placed a 75 dollar order with this company for cleaning supplies buckets sponges kitchen towels. They never shipped my items yet took my payment. I disputed payment come May no shipment, June no shipment July no shipment now it's August and they are saying unless I take the dispute off they won't refund me! They know I didn't get the items but still won't refund me that's straight up STEALING!
The title says it all. I have never done business with this company. I've never visited their site. I've never even HEARD of them before the charge showed up on my card! Don't walk, RUN from this company.
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Customer service is nonexistent! If anything goes wrong with your order, you'll never be able to talk to a real person! So there's absolutely no hope that your problem ever be solved! It's such a shame because I really like Shein's products!
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I ordered and paid online
It took 10 days to receive the first call that item will be delivered and waited till now I haven't received anything yet in the app it shows delivered. It's really annoying to wait for that long and and order becomes a gambling game yet it cost plenty of money. Imagine the service is extremely slow and am kind of disappointed
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The first time I ordered some items from shein and didn't satisfied with the quality and I had to return some of them but unfortunately I tried more than ten times by the time I submitted my return only one item showed for return and they sent me the return label for only one item so to me this is a cheating because they promoted that free shipping if you sending everything in one time but it's not true they made the return system the that you couldn't do what ever you want to return the same time I'm very disappointed with their return policy and cheating with customer please don't trust them so disappointed there is no phone number to contact them and tell them the issue I have to tell my friend and family to not shop from shein. The items that I want to return was poor quality and they did not let me do the return under one order only sent me label for the last item that was in my return list and they ignored the rest of it.
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I order some clothes on May 22, I ask for refund to me the money and I still waiting!,everytime I ask for my refund is the same reply have to wait because is in PROCESS! Is Aug and nothing yet big SCAM DON'T BUY NOTHING HERE YOU GOING TO LOST YOUR MONEY AND TIME!
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What is the point of the flip game, there is no chance of getting the £20 or £30 credit. They give you enough diamonds to get vouchers for £15 off £100 spent or 1p in credit WOW.
Also I ordered a blazer and shorts and no word of a lie they were stinking like a sushi bar. And they creases were something else, how do they think this is acceptable to deliver to a customer. On complaining though I was offered a whole, massive, humongous 50 points off. Very bad customer service
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SPEEDX SAID THEY DELIVERED, and they DID NOT. AFTER having hard time contacting SHEIN and SPEEDX, THEY finally said they refunded my account. LOOK into my account no refund from SHEIN. THEY ARE TOTAL THE WORSE AND I have done a police report and will take this to the news.LIARS. I HAVE BEEN a GREAT CUSTOMER And this is how they treat me. So disappointed. I recommend no one buys from them. THey are in a scam with SPEED.The police is on it.
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I have ordered twice from here. In neither order did I get all of the items that I had paid for. Tried, without success, to inform the company. So, I paid for things I never received. There won't be a third time.
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I bought 2 led desk lamp and none work.came unloaded. As you can see, it's plugged in and doesn't work.
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Is weer van dat bij shein, en betaal dan nog extra voor snellere levering. Anrwoord vandaag weer, net als in corona tijdperk... Druk druk druk moeten ze geen geld vragen voor snelle levering. Schandalig ha...
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Je n'ai jamais reçu la commande et il ont débité ma carte de crédit je suis vraiment déçu de cette compagnie faites attention il disent qu'il vont livrée chez vous et c'est pas vrai
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I will never buy from them again. I am missing best friend rings I bought for my daughter and they still have not credit me or sent the rings. I can't track it because it says it has been delivered and I had not. Never again will I order from them
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Never received my package, no compensation or solution that was helpful enough to make up the fact i ordered 3 weeks before my vacation & still couldn't untie my 400$ order or delivery package in time before my trip. Worst experience ever.
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They have serious delivery problems. Customer service live bots. It's waste of time. Much better save ur money n time. Bad shein.Horrible customer support
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I received the wrong item for this green dress. I need to return it for the correct one, but guess what? I am unable to select the green dress for return because it is marked as "non refundable". I get it, but It's the wrong item. Now trying to find a phone number to call customer service was awful. They don't offer one. Plus, the customer service chat is all automatic responses. It is my first and will be my last ordering from SHEIN!
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Shein gives ZERO access to return and get a refund. I have tried to no end but they do not get back to you and did not refund me both times. BEWARE purchasing anything from Shein, YOU WILL NOT GET YOUR MONEY BACK. Shein is a scam.
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I placed an order that was never received. Shein acknowledge this but claim their shipping company won't refund their costs. After dozens of emails all they've offered is a partial refund (60%) or I could pay another $15 & have the order resent!
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Made an order and paid for the order and also got express shipping. Low and behold they canceled my order two days after I paid for it. The items I bought were back to school items for my son. I am beyond pissed because I never wanted my order to be canceled my son was looking forward to his order. They messaged me talking about they needed documents to verify my order. I sent the documents they wanted and after that they canceled my order. This is totally unacceptable and I will never use this site again.
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I was told that my order was flagged for verification and asked if I would do all of the paperwork or cancel my order. Mind you I have spent over $1,000 in the last year with Shein and placed another order with the same debit card. Told my refund didn't process they want banking info, this was after they asked me to verify my email to send my refund via PayPal. So at this point they are keeping my money as they said the refund verification failed and if I want a refund try the process again, so they are trying to keep my money. I advise all costumers to beware and take your business elsewhere like Temu before the same happens to you. Do not say I didn't warn you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.