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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Australia
1 review
2 helpful votes
Follow Ellen S.
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My order took over one month to arrive. I emailed customer service asking for a refund at one month as they had not even shipped the order out and they ignored my request and eventually shipped out anyway. When the order finally arrived the clothes looked nearly nothing like they did in the pictures. I would not have purchased any of these items if I knew what they really looked like.

Date of experience: July 22, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Virginia
1 review
2 helpful votes
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A good 2/3s of these reviews are fake and a cover-up for their terrible "company" service. They're based out of China and USE SWEATSHOPS. If you ever needed to return one of the items you purchased from them, they give you an ADDRESS TO AN APARTMENT IN CALIFORNIA. Someones home? Sketchy. But they'll only give the address to you after you've harassed them constantly for it. Their customer service is all broken English, they probably don't even live in the United States. Also, on ALL of their social media sites, THE PICTURES ARE NOT THEIRS. They advertise their pictures FROM OTHER SITES AND OTHER OWNERS OF THE PICTURES. NONE OF IT IS REAL. They steal, the lie, they manipulate, and most of all, the photoshop the pictures. They remove watermarks from the real owners of the pictures and LEGIT COMPANIES. They make it so it "looks" like their products, which is most certainly isn't, and then advertise it as their own. If they're called out on it, THEY JUST DELETE IT. No apologies to the real owner of the picture, no explanation; they just delete it like the never did it. Whoops I guess? Do not buy from them. The sizes run small because it's all from China, the customer service is non-existent, the clothes are even poorly made with cheap material, and they steal. Do you want to purchase from a company like this? Your risk I guess.

Date of experience: July 22, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

KR
1 review
0 helpful votes
Follow Hattie C.
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The dress only took twelve days for it to arrive, the shipping is pretty quick for it to come from China! Absolutely love this shop. I'll be posting an image later with the shirt on. It\'s exactly as the picture and they even gave me a yellow belt to got wit. Great quality!

Date of experience: July 21, 2014
Oklahoma
1 review
0 helpful votes
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I've now made two orders with Sheinside. I have had some frustrations and I'd like to share a bit of info about the company. They are (from my understanding) based in China. The items pictured on their site are typically images taken from other clothing sites (i. E. Nastygal) that Sheinside has repurposed. I would assume that based on low prices and lack of tags in the clothing that I have received, they work to make copies of similar items from other clothing sites. Their customer service is friendly, however broken English is common and makes communication harder. I have had trouble with tracking numbers being valid, but have found that they commonly use DHL to ship. Also, shipping from China takes a considerable amount of time! My first order took 2 weeks to arrive, as my second took about 2 and 1/2 weeks. Just be patient with this company! Also, beware of sizing, they run small, double check and measure in centimeters ladies!

Date of experience: July 21, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Wisconsin
2 reviews
11 helpful votes
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I have placed an order on Sheinside.com and they have took the funds out but on their website it states the items are still unpaid. Horrible customer service. Filed a complaint to the better business bureau and filed fraud on them. My bank is currently working on getting the funds back. They are by far the worse company ever. Never, I repeat, never order from them. I'm definitely taking my money else where.

Date of experience: July 20, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Missouri
4 reviews
1 helpful vote
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I LOVE Sheinside!
July 21, 2014

I LOVE Sheinside! I hate shopping in person at the mall -- the crowds are too crazy, and I hate having to dig through so many clothes and so many stores.

Sheinside solves all of my problems. The variety of clothes here are amazing! I love wearing flowy dresses, and this site has so many to choose from at really good prices.

Shipping is fast, and I love the quality of the material. I do most of my shopping here, and I absolutely love it! Highly recommended.

Date of experience: July 20, 2014
Canada
9 reviews
34 helpful votes
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Recently I completed my second purchase from sheinside.com. I have been amazed at the quality of the items that I have ordered. I was originally told about sheinside.com from a friend who buys a good portion of her clothing from here as well. I found it very easy to place my order online through the website. I like that I can buy my clothing and accessories all at one time on the sheinside.com website.
My favorite purchase so far has been the Peach V-neck Spaghetti Straps Backless Maxi Dress. I love the softness of the fabric and the summer peach color.
Both of my orders have arrived on time and they really take care to package the items carefully. I will be recommending the sheinside.com website to all of my family and friends for their quality and reliability.

Date of experience: July 19, 2014
Germany
1 review
0 helpful votes
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I bought the Blue Halter Sleeveless Pleated Chiffon Dress on the website sheinside.com and I am very pleased with the service of the website as well as with the design and the quality of the dress itsself.It perfectly fots my type and it is a great color for any occasion. Also I haven't found a dress like this one on any other website. Thanks for the great service.

Date of experience: July 16, 2014
New York
1 review
0 helpful votes
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I purchased the Grey Hooded Long Sleeve Drawstring Loose Sweatshirt and was super pleased with not only the speed in delivery, but the product itself. It was soft, comfy and just a perfect fit! I even washed and dried it already and I can tell it's of very good quality because there was really no shrinkage or fading, which I love! Sheinside.com has such a huge selection of products, everything I could ask for and at prices I love too. I also had a question about another product and received wonderful customer service which is really important to me as well. All in all, I plan on being a long-term customer of SheInside.com and highly recommend them!

Date of experience: July 15, 2014
California
1 review
0 helpful votes
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I have been shopping online from long time and find sheinside.com as one of the best website for online shopping. This website has great collection of all stuff. I had bought one Lace dress initially in order to check the product quality. When I received this dress I was surprised to see the stuff of this Dress I find this dress very comfortable. I got this dress at very low price as comparison to other online shopping website. After that i have order many other dresses and find all very comfortable.
Now whenever I have to buy any new dresses or Top and bottom I always visit this website and simply order my product without wasting any time. I also visit this website whenever I had to gift dresses to my friends as I can easily find many dresses within my budget. Their shipping is really fast. Overall i am satisfied with there product quality and price.
I also have recommend this website to my friends and they all are happy with this website. I have great experience with this website.

Date of experience: July 14, 2014
Pennsylvania
1 review
0 helpful votes
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sheinside.com is one of my favorite online shopping sites. I have to confess that I check them out almost every day. As I am kind of afraid that I might miss out something good… like good sale or new arrivals! I particularly love my recent bought, it is a Red High Waist Pleated A Line Skirt. I love this red color and its nice cutting. This skirt has so much potential. It goes well with many other color tops. I can wear it to my office or a date night with boyfriend. I look gorgeous with it. Forgot to mention that only $16! Highly recommend!

Date of experience: July 13, 2014
Missouri
1 review
1 helpful vote
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First of all, this is a horrible site that steals photographs of clothing from other sites. For sure, they've taken numerous photos from NastyGal.com, which is rude and shady.
Second of all, I decided to buy a few things from the website anyway because of all the fashion bloggers talking about it. BAD IDEA.
I ordered a few things. A dress that I bought was way too short and the fabric was thin and cheap. My expectations were already low, but wow, wasn't aware that I could be disappointed by anything when I already expected cheap material.

The sizing is really weird. They are definitely not uniformed in any way and obviously have no brands that you can refer to because they rip off pictures from other sites and copy the clothing. Very poorly, I might add.

Another thing. One of the items I ordered was in stock when I ordered it, but then suddenly went out of stock (Wtf?) I mean, I understand if it goes out of stock, but why didn't they say it was out of stock? And second of all, they didn't even notify me of this. They just left it as is, didn't give me a refund or ask if I wanted an exchange and just kept the money. I didn't realize it was out of stock until I went back into my orders on the account to see it and had to contact customer service about it. They took a few days to reply back AND I still haven't received the money back.

Overall, horrible experience with them. Maybe you'll be lucky and get some good items, but if you continue to order from this site, you will run into problems.

Date of experience: July 11, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Romania
1 review
1 helpful vote
Follow Andra E.
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I have ordered 9 items from Sheinside, out of which one was a coat. Immediately after I paid for them, I decided to read reviews of the site and the things that people posted terrified me. However, I decided not to cancel the order, and go with it. I placed the order on 20th June and received it on 8th July, including the time I had to wait for the products handling. The products are exactly as shown on the webpage, high quality materials, they do not look or feel cheap. I have to stress out the fact that you have to know your MEASUREMENTS, DO NOT order a M just because you usually wear that size. I found clothes that were said to be M, but they had the measurements of an XS or even XL. Moreover, you should be aware that they take 5 to 7 days to handle your products! After these 5-7 days the order is being sent out. Regarding the customer service, they do not speak English very well, but I contacted them in the online chat and they have answered every query of mine (after reading some horrible reviews I had LOTS of them). I honestly do not understand why there are so many bad reviews of this amazing website. This is definitely the first of many orders to come!

Date of experience: July 8, 2014
Canada
1 review
0 helpful votes
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BEWARE OF CUSTOMER SERVICE… here's a sneak peak of what you're in for if you wish to do business with them.
http://imgur.com/oA2VONq

Date of experience: July 5, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already.We will continue to improve in order to provide you with better service! For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Oregon
2 reviews
1 helpful vote
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I was worried about ordering from this site but after reading many of the reviews I realized most of the complaints against the site were about how long shipping took. This did not bother me because I understood the items were coming from China. I placed an order for 3 items they all arrived after only 9 days, in good condition and the quality was better than I expected for the price. I'm happy with my experience and will be ordering more items soon.

Date of experience: July 3, 2014
Texas
1 review
0 helpful votes
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Absolutely horrible service and i regret ever shopping on their site. If you are not a blogger, be smart enough to keep your money to yourself. They will charge you immediately, take forever to ship item, lie that they have shipped it and give you bogus tracking number(s) and when i asked for why i had two separate tracking numbers, the blamed it on their system and when asked why my tracking number provides no information, they told me to give it sometime but they are able to supposedly track it and give me bogus tracking Information. Huge liars and scammers. All the good reviews here are very suspicious

Date of experience: July 1, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Japan
7 reviews
10 helpful votes
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I love this store, so many beautiful clothes except a little expensive

Date of experience: July 1, 2014
France
1 review
1 helpful vote
Follow Niharika S.
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Would not reccomend it.
I ordered my articles almost a month ago and i still haven't recieved it. I dont have the information about the shipping site yet.
The customer service are very rude and they are not at all helpful. They directed me to a site in chinese. When i told them i can't read Chinese, the operator was very rude.
Never AGAIN! Bad Experience!

Date of experience: June 30, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

New York
1 review
0 helpful votes
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They got my email and made me an account, had to contact them to cancel it. Obviously not interested in purchasing!

Date of experience: June 26, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Australia
1 review
1 helpful vote
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Sorry but I wouldn't recommend. I purchased a coat via She Inside and after carefully studying the customer photos i decided it looked pretty decent.

It took a very long time to arrive (I live in Australia so this may be why) The coat was poorly made and unwearable- it didn't fit well at all.

Date of experience: June 20, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.