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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
















Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.
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My order took over one month to arrive. I emailed customer service asking for a refund at one month as they had not even shipped the order out and they ignored my request and eventually shipped out anyway. When the order finally arrived the clothes looked nearly nothing like they did in the pictures. I would not have purchased any of these items if I knew what they really looked like.
A good 2/3s of these reviews are fake and a cover-up for their terrible "company" service. They're based out of China and USE SWEATSHOPS. If you ever needed to return one of the items you purchased from them, they give you an ADDRESS TO AN APARTMENT IN CALIFORNIA. Someones home? Sketchy. But they'll only give the address to you after you've harassed them constantly for it. Their customer service is all broken English, they probably don't even live in the United States. Also, on ALL of their social media sites, THE PICTURES ARE NOT THEIRS. They advertise their pictures FROM OTHER SITES AND OTHER OWNERS OF THE PICTURES. NONE OF IT IS REAL. They steal, the lie, they manipulate, and most of all, the photoshop the pictures. They remove watermarks from the real owners of the pictures and LEGIT COMPANIES. They make it so it "looks" like their products, which is most certainly isn't, and then advertise it as their own. If they're called out on it, THEY JUST DELETE IT. No apologies to the real owner of the picture, no explanation; they just delete it like the never did it. Whoops I guess? Do not buy from them. The sizes run small because it's all from China, the customer service is non-existent, the clothes are even poorly made with cheap material, and they steal. Do you want to purchase from a company like this? Your risk I guess.
Sorry for the late response, hope your problem was solved already. For any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
The dress only took twelve days for it to arrive, the shipping is pretty quick for it to come from China! Absolutely love this shop. I'll be posting an image later with the shirt on. It\'s exactly as the picture and they even gave me a yellow belt to got wit. Great quality!
I've now made two orders with Sheinside. I have had some frustrations and I'd like to share a bit of info about the company. They are (from my understanding) based in China. The items pictured on their site are typically images taken from other clothing sites (i. E. Nastygal) that Sheinside has repurposed. I would assume that based on low prices and lack of tags in the clothing that I have received, they work to make copies of similar items from other clothing sites. Their customer service is friendly, however broken English is common and makes communication harder. I have had trouble with tracking numbers being valid, but have found that they commonly use DHL to ship. Also, shipping from China takes a considerable amount of time! My first order took 2 weeks to arrive, as my second took about 2 and 1/2 weeks. Just be patient with this company! Also, beware of sizing, they run small, double check and measure in centimeters ladies!
Sorry for the late response, hope your problem was solved already. For any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I have placed an order on Sheinside.com and they have took the funds out but on their website it states the items are still unpaid. Horrible customer service. Filed a complaint to the better business bureau and filed fraud on them. My bank is currently working on getting the funds back. They are by far the worse company ever. Never, I repeat, never order from them. I'm definitely taking my money else where.
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I LOVE Sheinside! I hate shopping in person at the mall -- the crowds are too crazy, and I hate having to dig through so many clothes and so many stores.
Sheinside solves all of my problems. The variety of clothes here are amazing! I love wearing flowy dresses, and this site has so many to choose from at really good prices.
Shipping is fast, and I love the quality of the material. I do most of my shopping here, and I absolutely love it! Highly recommended.
Recently I completed my second purchase from sheinside.com. I have been amazed at the quality of the items that I have ordered. I was originally told about sheinside.com from a friend who buys a good portion of her clothing from here as well. I found it very easy to place my order online through the website. I like that I can buy my clothing and accessories all at one time on the sheinside.com website.
My favorite purchase so far has been the Peach V-neck Spaghetti Straps Backless Maxi Dress. I love the softness of the fabric and the summer peach color.
Both of my orders have arrived on time and they really take care to package the items carefully. I will be recommending the sheinside.com website to all of my family and friends for their quality and reliability.
I bought the Blue Halter Sleeveless Pleated Chiffon Dress on the website sheinside.com and I am very pleased with the service of the website as well as with the design and the quality of the dress itsself.It perfectly fots my type and it is a great color for any occasion. Also I haven't found a dress like this one on any other website. Thanks for the great service.
I purchased the Grey Hooded Long Sleeve Drawstring Loose Sweatshirt and was super pleased with not only the speed in delivery, but the product itself. It was soft, comfy and just a perfect fit! I even washed and dried it already and I can tell it's of very good quality because there was really no shrinkage or fading, which I love! Sheinside.com has such a huge selection of products, everything I could ask for and at prices I love too. I also had a question about another product and received wonderful customer service which is really important to me as well. All in all, I plan on being a long-term customer of SheInside.com and highly recommend them!
I have been shopping online from long time and find sheinside.com as one of the best website for online shopping. This website has great collection of all stuff. I had bought one Lace dress initially in order to check the product quality. When I received this dress I was surprised to see the stuff of this Dress I find this dress very comfortable. I got this dress at very low price as comparison to other online shopping website. After that i have order many other dresses and find all very comfortable.
Now whenever I have to buy any new dresses or Top and bottom I always visit this website and simply order my product without wasting any time. I also visit this website whenever I had to gift dresses to my friends as I can easily find many dresses within my budget. Their shipping is really fast. Overall i am satisfied with there product quality and price.
I also have recommend this website to my friends and they all are happy with this website. I have great experience with this website.
sheinside.com is one of my favorite online shopping sites. I have to confess that I check them out almost every day. As I am kind of afraid that I might miss out something good… like good sale or new arrivals! I particularly love my recent bought, it is a Red High Waist Pleated A Line Skirt. I love this red color and its nice cutting. This skirt has so much potential. It goes well with many other color tops. I can wear it to my office or a date night with boyfriend. I look gorgeous with it. Forgot to mention that only $16! Highly recommend!
First of all, this is a horrible site that steals photographs of clothing from other sites. For sure, they've taken numerous photos from NastyGal.com, which is rude and shady.
Second of all, I decided to buy a few things from the website anyway because of all the fashion bloggers talking about it. BAD IDEA.
I ordered a few things. A dress that I bought was way too short and the fabric was thin and cheap. My expectations were already low, but wow, wasn't aware that I could be disappointed by anything when I already expected cheap material.
The sizing is really weird. They are definitely not uniformed in any way and obviously have no brands that you can refer to because they rip off pictures from other sites and copy the clothing. Very poorly, I might add.
Another thing. One of the items I ordered was in stock when I ordered it, but then suddenly went out of stock (Wtf?) I mean, I understand if it goes out of stock, but why didn't they say it was out of stock? And second of all, they didn't even notify me of this. They just left it as is, didn't give me a refund or ask if I wanted an exchange and just kept the money. I didn't realize it was out of stock until I went back into my orders on the account to see it and had to contact customer service about it. They took a few days to reply back AND I still haven't received the money back.
Overall, horrible experience with them. Maybe you'll be lucky and get some good items, but if you continue to order from this site, you will run into problems.
Sorry for the late response, hope your problem was solved already. For any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I have ordered 9 items from Sheinside, out of which one was a coat. Immediately after I paid for them, I decided to read reviews of the site and the things that people posted terrified me. However, I decided not to cancel the order, and go with it. I placed the order on 20th June and received it on 8th July, including the time I had to wait for the products handling. The products are exactly as shown on the webpage, high quality materials, they do not look or feel cheap. I have to stress out the fact that you have to know your MEASUREMENTS, DO NOT order a M just because you usually wear that size. I found clothes that were said to be M, but they had the measurements of an XS or even XL. Moreover, you should be aware that they take 5 to 7 days to handle your products! After these 5-7 days the order is being sent out. Regarding the customer service, they do not speak English very well, but I contacted them in the online chat and they have answered every query of mine (after reading some horrible reviews I had LOTS of them). I honestly do not understand why there are so many bad reviews of this amazing website. This is definitely the first of many orders to come!
BEWARE OF CUSTOMER SERVICE… here's a sneak peak of what you're in for if you wish to do business with them.
http://imgur.com/oA2VONq
Sorry for the late response, hope your problem was solved already.We will continue to improve in order to provide you with better service! For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I was worried about ordering from this site but after reading many of the reviews I realized most of the complaints against the site were about how long shipping took. This did not bother me because I understood the items were coming from China. I placed an order for 3 items they all arrived after only 9 days, in good condition and the quality was better than I expected for the price. I'm happy with my experience and will be ordering more items soon.
Absolutely horrible service and i regret ever shopping on their site. If you are not a blogger, be smart enough to keep your money to yourself. They will charge you immediately, take forever to ship item, lie that they have shipped it and give you bogus tracking number(s) and when i asked for why i had two separate tracking numbers, the blamed it on their system and when asked why my tracking number provides no information, they told me to give it sometime but they are able to supposedly track it and give me bogus tracking Information. Huge liars and scammers. All the good reviews here are very suspicious
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I love this store, so many beautiful clothes except a little expensive
Would not reccomend it.
I ordered my articles almost a month ago and i still haven't recieved it. I dont have the information about the shipping site yet.
The customer service are very rude and they are not at all helpful. They directed me to a site in chinese. When i told them i can't read Chinese, the operator was very rude.
Never AGAIN! Bad Experience!
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
They got my email and made me an account, had to contact them to cancel it. Obviously not interested in purchasing!
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
Sorry but I wouldn't recommend. I purchased a coat via She Inside and after carefully studying the customer photos i decided it looked pretty decent.
It took a very long time to arrive (I live in Australia so this may be why) The coat was poorly made and unwearable- it didn't fit well at all.
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
Answer: They asked me 8 times to change my review! And offered me $15 out of my over $100 that I spent as a refund. "consider it carefully" consider the fact that this company steals brands
Answer: Hi SHEIN takes about 2 to 3 weeks if your from the uk or USA and Ive order a few things from and the clothes are amazing Im from the uk but if youre from any where else it might take longer
Answer: Do not waste your money on this website, they are very disrespectful, and they do not help their customers. It was one of the worst shopping experiences ever.
Answer: It is a hit and miss. Some items are OK but others are made by them recreating clothes from other companies and the fabrics are literally table cloths of worse. It is best to look at the photos of clothing posted by the users themselves and not she inside. I wouldn't purchase anything they add themselves. Also, to let you know how long it takes. I ordered a few items on April 15th via express shipping and they still haven't shipped them. It is JUNE! So I would save your money and shop at other sites even if they're a bit more expensive.
Answer: It's better for you to check the measurements fir each
Answer: I personally have only ever purchased off of their website. I got my clothes in a good period of time and sure some of the clothes didn't fit the way I needed them too but that's the risk you take buying online without trying something on. I found the clothes to be a good quality. I would compare the quality of items I received to be similar to that of like forever 21 or urban planet. No where is going to be perfect and you have to use your discretion when purchasing something. Obviously you're not going to get this intricate beautifully crafted A+++ quality item for like $13, but I would say the quality was better than I had expected given the pricing.
Answer: My order took four to five weeks. The clothes weren't at all how they looked online either.
Answer: Whatever you do, don't order anything from this site. The shipping took 3 weeks, even after I had paid for express shipping. Further, the items are SO CHEAP, and their return policy is so terrible, that I literally threw items out... Don't think anyone at a thrift store would even want them.
Answer: Takes AGES to come and the quality and sizing is very poor.
Answer: Yes, no phone no., bad reviews will get their attention immediately. Worst online shopping experience ever.


Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.