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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Wisconsin
2 reviews
1 helpful vote
Follow Tabby L.
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I love everything I bought... especially the dresses! They were a great price, great quality and fast shipping. I can't wait to order more!

Date of experience: August 20, 2014
Georgia
1 review
0 helpful votes
Follow Tiffaney G.
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I recently ordered the blue pockets slim crop pants and I'm in love! They fit me PERFECTLY which is rare for pants to do because of my odd shape. They are so comfortable too. They arrived exactly when they said they would which was another pleasant surprise. I had no issues at all with anything from reviewing the site, placing the order and receiving my product. Ladies you must check out this site!

Date of experience: August 15, 2014
California
1 review
2 helpful votes
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MOST TERRIBLE CUSTOMER SERVICE EVER. Doesn't understand well, doesn't cooperate at all. Always always messed up something. Do not buy from this web store, horrible experience. This is not only the first or second but the third time I'm having to deal w/ their "inconvenience". Very very rude & disrespectful.

Date of experience: August 14, 2014
JUDY G. Shein Rep
over a year old

Hello,
The customer service is trying their best to reply every customer's problems. Hope you can understand.
Please contact us back via this link http://www.sheinside.com/contact-us.html or our online chatting :)

Arizona
1 review
0 helpful votes
Follow Aubrey K.
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I ordered a really cute pink top with a bow in the back. I received my items about three weeks after I ordered it and I can’t help but to want to wear it daily. I’m totally excited about this site and look forward in ordering more products from this store.

Date of experience: August 13, 2014
Illinois
1 review
0 helpful votes
Follow Zoe R.
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I bought a floral kimono from she inside and I'm very happy with my purchase. It was incredibly cheap, so I was a bit skeptical at first, but at the same time I figured I wasn't losing much if things didn't turn out well. However after two months it has shown no signs of wear and tear and I have worn it A LOT. Perhaps a little too much... It's soft, and the design is exactly like the picture.

It shipped on time as well, which was surprising to me. Even legitimate discount places usually take FOREVER to ship to you, which is understandable, but still a pain.

Couldn't be happier with this place, and I'll definitely be ordering from them again. I have my eye on a couple skirts.

Date of experience: August 12, 2014
Arizona
1 review
4 helpful votes
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I have never had this bad of an experience with any clothing websites, EVER. I ordered my 2 items almost 2 weeks ago and have yet to hear back about shipping. This site is complete and utter BS. I have not even bothered to contact customer service after reading all year reviews, considering I only spent $30. Not worth the hassle in my opinion. I assume, if I ever get my clothes, they will be horrendous quality and a complete waste of my time.
Please do not order from this site.
Look up reviews about an online store you wish to purchase from, BEFORE you purchase from them.
I regret ever buying from SheInside.

Date of experience: August 12, 2014
JUDY G. Shein Rep
over a year old

Hello,
Sorry for any inconvenience we have brought you and the late order.

The reason is that we are in the middle of busy season. We are improving our speed of transportation. Please wait patiently.

And the customer service is trying their best to reply every customer's problems. Hope you can understand.

Please contact us back via this link http://www.sheinside.com/contact-us.html or our online chatting:)
Hope you enjoy your day

Pakistan
1 review
0 helpful votes
Follow bella s.
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Sheinside provides cool service. I ordered two rain coats for my self by considering there available size options and the measurements went cool when the coats arrived they were fully according to my measurements and they shipped them in almost 5 days which i think is pretty cool time for delivery. The prices were great as compared to any other offline or online store. One more thing is i had no problem while tracking my order and the customer support was also efficient. The overall experience with sheinside is cool and in future if i need something i'll order from them

Date of experience: August 11, 2014
Minnesota
1 review
0 helpful votes
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I bought this dress and absolutely love it: http://www.sheinside.com/White-Round-Neck-Sleeveless-Butterfly-Print-Dress-p-*******-cat-1727.html

I figured I needed to wear at least one ultra cute outfit before Labor Day. So I ordered this one and got it within just a couple days. It fit perfect and the material makes me feel comfortable washing it without issue.

I think I was able to get the right size because the website is so detailed with measurements for each piece of clothing. I wish more websites would do that because it makes it so I don't have to return things.

The price for this dress is the same as I would pay for at the door or cheaper even. I can't complain one bit. I plan on ordering more clothes from the site now that I know about it.

Date of experience: August 11, 2014
Texas
1 review
0 helpful votes
Follow Keiana R.
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I love SheInside!
August 11, 2014

I love SheInside! Many of my friends order from this store, so this was my first time ordering from SheInside. I wanted this cute white floral dress that my friend bought on Forever21, but it was so pricey! I've been window shopping for awhile on SheInside and I found the White Sleeveless Floral Crochet Lace Pleated Dress for $20, so I definitely bought it. Later, I received a confirmation email saying that my order would take 5-7 days to process.

The customer service was spectacular, the delivery was on time, and it was shipped to me in 8 days. I was kept updated on my package and it was a stress-free process. I love how the dress was packaged very neat and presentable.

The dress was high quality! I love how the floral pattern was well stretched, the material was soft, and the color of the dress was a pure, clean white. I'm only 5'3, so the dress was at a pretty good length and it looked way better than expected when I tried it on. I would say that the quality is much more better than Forever 21. For now on I will definitely shop from here. The clothes are cheap and trendy, and I get complimented on my dress regularly.

Date of experience: August 11, 2014
Pennsylvania
1 review
0 helpful votes
Follow Darius G.
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I really like shopping at Sheinside.com for my girlfriend. They have quality products but my girlfriend really loves their dresses. Their shipping rates are really good and I am never disappointed with the delivery times. All their products have great pricing and are not to expensive. My girlfriend loves the leaves print dress that I bought her for her birthday. The quality of the dress was awesome and it fits her great. Her friends asked where she bought it from because they liked it. I highly recommend Sheinside.com!

Date of experience: August 9, 2014
North Carolina
1 review
0 helpful votes
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I really enjoy my shopping experiences with SheInside. They have trendy, cute clothes like what I might find at Forever 21 or Charlotte Russe, but better prices and more appealing styles. Unlike the other reviewers, I have yet to receive something that isn't decent quality. Everything I have purchased has held up for a few washes so far, and still looks nice. Shipping is fast, too!

Date of experience: August 8, 2014
Massachusetts
1 review
8 helpful votes
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I reeaaally didn't want to believe that it was as bad as some as these reviews say, but it is. Although my shipping time was fine, when the products arrived they were cheap, already ripping at the seams, and stained. The dress I ordered was the complete wrong size and so short that it barely went over my butt standing - not what the website promised. Alongside that, the material felt like it was made from cardboard packaging. The jeans were poorly made, incorrectly sized (despite specific measurements on the website) and smelled like chlorine so strongly it made me gag. The only thing that fit properly was a white tank top, and it had black stains on the back and edging. Please do not waste your money here - I opened up my package ten minutes ago, and already 2/3 of it is in my waste bin. Which is where it belongs, actually.

Date of experience: August 7, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Australia
1 review
2 helpful votes
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This has been my first time buying with this company (Maybe I just needed to rant.)
And, so far I'm not very happy with their customer service so far with the slightest and are degrading themselves in my opinion as time goes on.
Processing time of getting the things together I can fully understand... But their lack of support and knowledge is next to none stupid.
----------------------------------------------------------------------------------------------------------------------
I received by the tracking notes that my parcel of lovely stuff... was delivered to me on the 4th but since nobody at the household was home was not left there OR delivered to the post office like normal couriers do if you're not at home. (Now not much time has elapsed but this really pushes my buttons) It has been 3 days, and it is yet to show up at my house and got nothing but bull**** responses when I went to support like "Is the post office lying to you?" and "I'm pretty sure it's there, go check" I have. For the last 3 days.
This is just a sick and poor response "Is the post office lying to you?"
It's the post office's job to send out and post mail for you... for no reason would they have a reason to lie to anyone about parcels being shipped in...

Overall experience: Poor.
Let's hope the quality of your merchandise speaks otherwise...

Date of experience: August 7, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Sri Lanka
1 review
0 helpful votes
Follow Chathuranga S.
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I bought a shoulder bag for my girl friend, Quality of the shoulder bag was of superb quality and of the right size- not too big and not too small. The weight of the SheInside contrast trims shoulder bag is very light which makes it ideal for carrying her stuff and is spacious, allowing to stuff her essentials in the bag spaciously which is a definite bonus. In addition, the color of the bag is very nice and exactly as described in the photograph. Overall, shoulder bag has indeed make carrying her belongings much easier whether it is for school or for outings. Delivery was within the 8 days period and was packaged very nicely and securely which is something I am pleased about. A definite thumbs up for this SheInside bags and I can't wait to make my next SheInside purchase. Will most definitely recommend it to my friends and family as well!

Date of experience: August 3, 2014
New Jersey
1 review
1 helpful vote
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This is one of the stores where I buy most of my clothes from. Because I find them to be good quality and the cheapest price.

They've got such a wide selection I find myself going through the whole site when I really get into it and it's time to do clothes shopping.

They're always trendier than most websites, and up to date.

There was a time when I picked a size of a shirt, and it did not fit me, but they have a quick and easy to follow return policy and I got a full refund at the end of it. I ended up buying another shirt to make up for the other one, and it was perfect.

This is a pretty legit website I have to say, they have the cutest clothing.

Date of experience: August 1, 2014
Florida
1 review
0 helpful votes
Follow Suzy G.
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I love shopping at Sheinside.com. They have quality products and great shipping rates. I am always skeptical to order clothing online and this company has never disappointing. I recently bought a maxi dress and it fit and felt great. The quality of the dress was amazing and I constantly get compliments about my dress. Many of my friends actually thought it was an expensive designer dress! Great buy!

Date of experience: August 1, 2014
Arizona
1 review
3 helpful votes
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NEVER, I repeat, NEVER buy from this company! They also sell on Amazon. Horrible customer service! Horrible material... 2 months to receive product, then give you 2 days to return (includes trying to contact them). Trust in the negative reviews. Positive reviews may very well be from them!

Date of experience: July 31, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Arizona
1 review
0 helpful votes
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I brought mine in a size bigger than I usually would because I knew that this skirt would be kind of on the shorter side. So instead of my regular size medium, I brought a large; it's a decent length (I wear a pair of shorts underneath all my skirts anyway), but the downside is that the waist is a little big, but that isn't a major problem if a shirt is tucked into it. Great quality too, as it isn't flimsy or see through, which is something that can happen with white bottoms. All in all, I'm very pleased!

Date of experience: July 28, 2014
Australia
1 review
0 helpful votes
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SheInside is fantastic! I seriously do not know why some of the reviews have negative ratings on them! I have bought many products off them and I had no problems. I bought a Beige V-neck Strap Floral Print Dress and it arrived within 2 weeks (I live in Australia, so the shipping takes a while), that is extremely quick for delivery across the globe. Whenever I have contacted customer support about any products, they were able to reply to me extremely fast! They have such caring staff that are happy to help you!

The sales at SheInside are amazing! You can pick up so many bargains. I had a budget of $100 on my last buying spree and I was able to get a few tops and pants, it added a lot to my wardrobe. The clothing is made with high quality material and won't degrade after washing and excessive use. I highly recommend SheInside to anyone who is looking for a fantastic store to get fantastic items from. I guarantee you will not be disappointed!

Date of experience: July 24, 2014
Pennsylvania
1 review
0 helpful votes
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Ordered a dress for a wedding... Took 2 weeks to get to my house and when I did get it. It wasn't even close to my size (and I ordered my size!) then, I ordered 3 shirts and they took 3 weeks or more to be delivered. Horrible!

Date of experience: July 24, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.