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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Croatia
1 review
2 helpful votes
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May I just start by saying I'm utmost shocked by the reviews I just read for this place? I don't usually even write reviews as I'm just too lazy to bother with it, but seeing all this I just couldn't help myself, I HAD to tell you about my own experience. I mean are you guys even certain we're all talking about the same store?! These clothes looked just as good IRL as they did on the website's promo pictures which is a fabulous sign of quality and my ordering process and delivery were all perfectly fine. I like fashion that's a bit edgy and the Sheinside website had loads of selection so I was thrilled to find that they had a bunch of stuff right up my alley. The shirt and the dress I ordered both had really nice fabrics and good cuts. Now, the reason I'm not giving it five stars but 4 is cause of the sizing. Granted, I'm really really tall and skinny but both my clothing items were a tad smallish. And I got the size I always get, so I don't think it's my mistake. I mean I can still wear them and all, but they do feel a bit tighter than I'd like. So word of advice - you might want to go bigger than your usual size. :)

Date of experience: September 10, 2014
Serbia
1 review
1 helpful vote
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I just received my black skater dress and ordered a few more too, I don't want to miss this opportunity where all the summer things are on sale! I love layering it and combining it trough fall and winter. I've ordered sweaters on Sheinside before and I think you get great quality with the price. Their designs are cute and modern and anyone can find something they like, or even something cute for their closest ones. This is my favorite website to shop from and I recommend it :)

Date of experience: September 10, 2014
Florida
1 review
17 helpful votes
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Buyers beware
September 27, 2014

Buyers beware. I'm a wholesaler. Ordered over 1000 pieces of merchandise from this company. Over 90% of the merchandise was either damaged or defective, some of the merchandise had toxic chemicals smells in th fabric to the point it would make you sick. They haggle with you when it comes it returns claiming they will send replacements. Why would you want replacement after receiving over 1000 defective and damaged merchandise. When they do finally give in and send you the return address; you will be stuck paying the return shipping fee. Attached are just a few photographs to show the public exactly what you might receive upon ordering from Sheinside. Defective, damaged, unassembled and broken merchandise, some items wrinkled and crushed beyond repair due to poor packaging, they also do not enclose a packing slip or any information as to how your return merchandise. You have to email them about 10 times back and forth before they give you their return address. BAD Business Across the board. Buyers beware.

+7
Date of experience: September 6, 2014
JUDY G. Shein Rep
over a year old

Hello,
Sorry for any inconvenience we have brought you.
We sincerely apologise for the clothes which have quality problem.
We will refund money to you directly.

Please contact us with this email: [email protected]
Hope you enjoy your day

Ohio
1 review
3 helpful votes
Follow Amanda S.
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I ordered from SheInside a few weeks ago. I had an event that I was going to and had nothing to wear. I found the perfect dress on SheInside. I actually found multiple dresses because there were so many options! But I finally narrowed it down and ordered the Black White Striped Cut Out Flare Dress.

I was a little nervous about the shipping and really hoped that it was going to make it to me on time; it did! I had no shipping problems whatsoever.

I tried the dress on and it was PERFECT. The size was spot on and the quality of the dress was amazing for $34.

I couldn't have asked for a better dress or better service than I received through SheInside. I definitely recommend it to everyone and will be buying from them often!

Date of experience: September 5, 2014
Virginia
1 review
0 helpful votes
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I must say this store has become an addiction for me. Whenever I'm invited out and the style is casual, I stop here. So on and so forth. The styles range so much that just about whatever I need at the moment they have and I love.
Recently I purchased an wine Red Long Sleeve Embroidery Crochet Sheer Shift Dress for an engagement party and was the start of the show. Everyone wanted my source to the dress, and I almost didn't want to share. Lol. This store represents elegance and style. And it would be pie shame to bypass a fantastic place with fantastic prices

Date of experience: September 5, 2014
Virginia
2 reviews
2 helpful votes
Follow Marshal A.
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Well, it's really surprising to see such negative reviews on www.sheinside.com. What i bought was the Red Half Sleeve Hollow Crochet Lace Dress for my wife. It was a surprise gift for her and she was so much pleased with it. I didn’t know much about the dress before i buy, but it served the purpose really well and my wife is still talking about how good my eyes are. It's only $20, but i also received a discount of 10% too. As i see it, shenside is one of the places where you can buy a quality dress for an affordable price. I would say, don’t be hesitant to buy just because people hate it for no reason!

Date of experience: September 4, 2014
Utah
1 review
0 helpful votes
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Love, love, love the clothing! The dresses are beautiful. My order shipped to me within a few weeks time. I will be ordering from them again very soon. I recommend to all women who love clothing at an affordable price!

Date of experience: September 4, 2014
India
1 review
1 helpful vote
Follow emma l.
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One of the best online portal for shopping so far! It is a really good thing that sheinside.com is exclusively for the shopping needs of a woman. They have collections ranging from all over the world, which in fact left me with several choices before zeroing in on a few. Different categories of dresses are correctly categorized, which makes it easy to find what you are looking for. Also, the filters available saved my time in searching what I actually needed without any difficulty. I wanted to gift a few dresses to my fiancé and ran into sheinside.com. After having had a wonderful experience with sheinside.com, I thought of writing a review about the same.
My fiancé liked the products I had ordered for her and was truly amazed by the collections the website has to offer. After trying the apparels I gifted her, she browsed the website and placed an order for a few more Chiffon dresses. The style gallery column helped me decide on what would look the best and it is very much genuine, as the products delivered perfectly matched the ones shown in the pictures.
The products are perfectly priced and it is a sweet offer that shipping for orders above 30$ are free! The discounts offered are truly surprising, with no other portal offering such great discounts without any compromise in the product and service quality. I had to change a product I had ordered and contacted the online help immediately on placing the order for the same. They handled my concern without any hassles and soon enough, I received confirmation on the change in product I was looking for.
The transaction happened with much ease when I was checking out the products in my cart. Also, on top of the very competitive pricing, incredible discounts were offered with a few pre-sale products barging a discount of 50%! The products were delivered well before the expected delivery date, which makes shopping on sheinside.com a very exciting and on-time experience. The tracking of products gives updates on a highly regular basis about where the shipment has reached. The delivery was prompt and I had received a notification well in advance about the day and the shipment arrived at my doorstep as promised. The products were packaged wonderfully with much care and the product was sealed.
The overall experience with sheinside.com is a wonderful one and I would not consider using any other e-commerce portal for shopping for my fiancé. Waiting for sheinside.com to start a new website or section for men!

Date of experience: September 4, 2014
New Hampshire
1 review
0 helpful votes
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I LOOOOOOVE this store!
September 6, 2014

I LOOOOOOVE this store! The prices are very reasonable. I ordered a very cute dress from there and a few more things within the past few months and have never been disappointed. Everything fits and they are very cute. Shipping comes on time as well which is always a plus!
Would recommend 100%!

Date of experience: September 3, 2014
Texas
1 review
1 helpful vote
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One of my cousins, who often buys clothes online, recommended me this website. I was not very sure about buying online but my experience with Sheinside was not disappointing at all. Sheinside is a very nice website. Since I am very fond of accessories and bags I ordered a few items because prices are very reasonable, the style is very trendy and the selection very wide. The shipping was good and items (which were shipped from China) arrived on time.The company use DHL to ship. I am planning to purchase other items from this website in the future and would recommend this website to anyone who wants to dress fashionably at a reasonable price.

Date of experience: September 2, 2014
Florida
1 review
6 helpful votes
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I'm really surprised by the negative reviews I see on here. I bought my girlfriend a blue strapless dress from there and had a pleasant experience throughout the entire process.

The website was easy to navigate, the clothing was good quality and reasonably priced, and it got to me in less than a week. There's not much more I can ask of a clothing company

I was a little nervous about the sizing (unless you see it you don't really now how big it is) but it fit her like she was born to wear it.My girlfriend loved it, I loved it, and come Christmas time I'll definitely order again. 5 stars, would recommend.

Date of experience: September 1, 2014
Nebraska
1 review
1 helpful vote
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The SheInside.com website is conveniently available in Spanish, French, Russian and German. It also shows prices in a variety of international currencies so you don't have to search around online for a conversion calculator.
There are great free shipping offers, one with a minimum purchase of only $30 USD. Features gorgeous and unusual clothing designs only available from SheInside.com; these are designer looks at discount prices. You can also add items to your wish list as Christmas or birthday hints, or, to simply save for yourself. The site features clothing from business wear to casual wear to fun and flirty dresses perfect for a night out with the girls. They're now offering 10% off a first order as a great incentive to shop around from the comfort of your home and treat yourself. SheInside.com also sells fashionable jewelry in a variety of trendy styles, many items are under $10 and some are as low as under $5. You can get the basic essentials, too, such as tights, purses, leggings and unusual hair accessories. The sale section offers even better deals on some fun and unique looks.
You can track your order number and a return policy – 30 days – that is comparable to most retail stores. They also offer an online chat service if you have any immediate pressing questions regarding the return policy.
SheInside.com offers beautiful, distinctive and chic clothing, jewelry and accessories, reasonable shipping and return policies and an easy-to-navigate website.

Date of experience: August 30, 2014
GB
2 reviews
36 helpful votes
Follow Ipsen M.
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I enjoyed my entire shopping experience. I found out about the brand sheinside on one of my favorite online sites, I also love that i can get points to buy more clothes and accessories for liking items via Facebook. What a great concept!

Date of experience: August 30, 2014
Viviana F. Shein Rep
over a year old

Thank you for your appreciation and hope to provide you with better service in the future!

Washington
1 review
1 helpful vote
Follow Megan S.
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I got this really cute purple flare skirt on sheinside.com and I wear it so much. I really love all the sales they have going on all the time. It fits just right and goes well with most of my solid tops. I get lots of compliments on it! I like wearing it with leggings and cute shoes. The fabric is soft, smooth, and keeps me warm enough in the cold when I want to wear it. I got it on sale!

Ordering from the site was easy; I just went on, chose the skirt, chose my size, added it to my cart, checked out and entered all the payment/address information. It shipped within a few days, and I got it a few days after it shipped.

When I received the item it smelled fresh and was packaged well. It was a standard but cute package. The skirt was nicely folded and tucked to where nothing could interfere with it.

Trying it on was fun, I have a big mirror in my room so I matched it up with different outfits to see how it worked out and it passed the test. I was hanging out with my friends one day near a park and a cute guy started flirting with me, which usually doesn't happen. He totally liked the skirt! I think it gives off a unique vibe.

Overall, this skirt is well done and the website is easy to handle. The products are good, ordering is easy, and pricing is fair. I'd recommend it!

Date of experience: August 29, 2014
California
1 review
1 helpful vote
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I have now ordered a few items from Sheinside, and so far I love it. The quality of the products is very good. The delivery was quick and easy. The style on this site is up-to-date and super chic. Not to mention, the prices are very reasonable and shipping prices are as well. The measurements are also accurate each time.

Date of experience: August 29, 2014
Illinois
1 review
0 helpful votes
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I bought an apricot chiffon blouse and it's adorable. It fits perfectly and it arrived quickly. This is the first item I've bought through sheinside and I'm quite happy.

Date of experience: August 28, 2014
Indonesia
2 reviews
0 helpful votes
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I am very picky about my clothes, especially dresses. I have large breasts, wide shoulders, but yet I have very small hips and legs. Finding a dress is always a nightmare, so I'm very careful when ordering one online. However, when I found sheinside.com, I feel confident to buy dresses. Sheinside is one of the leading online stores that offer a variety of the latest and most fashionable clothing with high quality since 2008. Here, I find that most (almost every day) of the women's underwear fashion high streets of London, Paris, Tokyo, Shanghai and New York with a friendly price. All the dresses are nice. I feel like Sheinside dress made for me. In addition, Sheinside also offers high-quality accessories, and jewelry. I can pick up some accessories and jewelry to make me look more beautiful.

And even more awesome, they have free shipping over $30 so I always try to get a couple things because the savings on shipping is a lot. In addition, all of my orders came as scheduled unlike other companies on here. It definitely is not something to worry about ordering if you want it to look exactly like image! It fit perfect I love and I will definitely order from this company again. I really have not been able to find another site that offers so many things for the flights. Recommend it!

Date of experience: August 27, 2014
Illinois
1 review
0 helpful votes
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I recently purchased a few dresses from this store...
The prices are great and the delivery is quick.
Their customer service is very friendly and easy to deal with.
I cant wait to shop here again. Their dresses are the best.

Date of experience: August 26, 2014
Texas
2 reviews
3 helpful votes
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I ordered two summer dresses from sheinside.com and I love them. They fit me perfectly. The sizing is about the same as most other stores so it made it easy to order online and know it would fit properly. The dresses are both great quality and look like high quality boutique items. You would never know I paid so little for them. Both dresses are made from soft materials that feel good on my skin and flow well. The shipping was fast and I was able to track it. I plan to order again from sheinside.com

Date of experience: August 22, 2014
New Jersey
6 reviews
18 helpful votes
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I have been shopping on Sheinside.com for months and I love this site. They always have the best deals and sales. Their collection is extensive covering tops, dresses, accessories, and jewelry. I recently bought a few of their little black dresses and they all fit really well. I would say the sizing is pretty accurate. The fabric doesn't feel cheap and always looks and feels good with no itchy parts.

They have free shipping over $30 so I always try to get a couple things because the savings on shipping is a lot. I would definitely recommend this site to others who are looking for fashionable clothing at a good price. I really haven't been able to find another site that offers so many things for such low cost.

Date of experience: August 21, 2014