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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Virginia
1 review
1 helpful vote
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Got this awesome cardigan today and I am totally in love with it! It fits perfectly and just looks great with black pants or Jeans, even with Shorts or a skirt. The material is very soft and the golden parts of the fabric have a light shimmer to them. A really great piece everyone should have :)

Date of experience: June 11, 2014
GB
1 review
0 helpful votes
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I had my reservations about buying from here as I read a LOT of terrible reviews saying how the products were terrible quality, the shipping caused loads of trouble and how the whole site is a scam. I read these reviews after ordering and so I freaked out thinking I'd wasted my money. Well from my personal experience these reviews were completely untrue for myself. I bought a white cotton summer dress and a PU leather bag which are amazing quality. I didn't read the description of the dress in depth enough so it was a welcome surprise to find that the dress was even lined. It was a one size dress which made me nervous, but as the back was elasticated it fit absolutely perfectly. It's amazingly well made, wonderful quality and looks lovely on. I am more than happy with the dress and the bag is also amazing, well stitched and sturdy. Another thing I was nervous about was the shopping as some reviews said it took up to a month to reach them, but as it comes from china, I expected this and was happy to wait this long, however I recieved it within a week which I was not expecting (I live in the UK). Payment went through smoothly (via PayPal) and I had no problems with that. The order tracking kept me updated every time the package made any sort of movement so I knew where it was at all times. The bargain prices on this website are literally that, a bargain, I managed to get these amazing quality clothes for only £22, and being a student I like to get my clothes as cheap as possible. Overall I would absolutely recommend this website to everyone and I think it's amazing. I'd just recommend checking the sizing of the clothes as it's coming from china, so the sizes are slightly smaller (I'm normally a small but I fit a medium from this site) but if you read the detailed size guide you will be able to work out what you need. I urge people not to worry about bad reviews, my experience with this website was fantastic and I will absolutely be buying from here again.

Date of experience: June 5, 2014
New Jersey
1 review
1 helpful vote
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THIS SITE SEEMS TO BE RUNNING A SCAM!
BE CAREFUL WITH YOUR PAYMENTS/CREDIT CARD

I wanted to order something from sheinside and while everything seemed fine until i tried to checkout i noticed i would get a 20% discount if i signed in through fb- which i did.
So before the discount my order total was $129.89
I see that there is a box on the bottom left that says 20% off for sharing this order on facebook (discount applied if logged in through fb for first time buyers)
I checked that box and guess what happens- my order total becomes $127.64( just $2 off when it should have been $25.8 off)
I am thinking what happened and realized that the site only took off 2% instead of 20%. Tried another code available for 20% off instead of the FB- the result - SAME
Contacted the online chat... no response... emailed... no response...
No matter what coupon code you apply it does not take off the discount its supposed to. It seems like a carefully planned math glitch to target buyers who get sidetracked by their "so called cheap" prices.

Date of experience: June 4, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Australia
1 review
1 helpful vote
Follow Alaae E.
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I ordered 2 dresses from sheinside. The shipping time was okay but the quality, style and sizing of the dresses were horrible! One of the dresses looked nothing like the photo! DO NOT SHOP ON THIS SITE! Its a waste of money and time. Its just not worth it

Date of experience: May 28, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Singapore
1 review
0 helpful votes
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I bought the lace dress and chiffon dresses several times for many parties. I love the patterns and varieties they have. Also they are good at the delivery and shipping system. I had some issues for size on "Black White Striped Short Sleeve Pleated Dress". I just emailed them and After few days I got the return shipment for new "Black White Striped Short Sleeve Pleated Dress". As compared to other shopping sites I feel safe here and with the pleasant collection. I will buy with more dress for gifts soon. Nice Work!

Date of experience: May 27, 2014
Kuwait
1 review
0 helpful votes
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They take my money 280$ and they said your bill un paid?! And i send many mails to than but noo anwsers

Date of experience: May 26, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Canada
1 review
0 helpful votes
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After I had placed an order with this website, I came across a tons of negative reviews saying how the shipping took over a month, clothes were terrible quality, etc. This made me so nervous that I was very close to cancelling my order. However, I decided to take my chances. After I completed checkout, I received a confirmation e-mail saying that my order would take 5-7 days to process, and after 5 days I received another e-mail saying that it had shipped along with a tracking number. The fact that people were saying it took a month to arrive didn't bother me. Having ordered from China many times before, this is normal. And considering it's on the other side of the world along with free shipping, it's no surprise that it would take that long. However, I was very pleasantly surprised when my package arrived in only 6 business days. I live in Western Canada and I've never received anything that quickly from China, so I was extremely happy about this. I ordered a jacket, cardigan, t-shirt, and dress, and all of the items looked just as they did on the website. The quality was also nicer than I expected, especially for the inexpensive price. I would say the quality is a bit higher than what you would get from Forever 21. One thing I was most concerned about was sizing, and I wasn't sure if everything would fit properly, but everything fits me perfectly. Be sure to check the measurements for each item, and if you order accordingly, you shouldn't have a problem.
Overall, I'm very happy with my purchase from sheinside and I will definitely order again in the future.

Date of experience: May 25, 2014
GB
1 review
0 helpful votes
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Sheinside.com is a great online clothes store. I've ordered many things so far and I've loved all of them. Customer service is great and the delivery has always been prompt and on time. The last item I purchased was a gorgeous floral dress for summer. The print on the fabric is stunning and the quality of the item is amazing considering the price I paid. I'm definitely going to continue shopping there!

Date of experience: May 20, 2014
Florida
1 review
0 helpful votes
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Site is super easy to navigate and my package arrived within the window it said it would. There's a wonderful and vast selection of fairly priced clothing and accessories, and I'll be sure to use this site in the future for gifts and the like.

Date of experience: May 17, 2014
Colorado
4 reviews
3 helpful votes
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I've ordered from sheinside.com a few times before and I've never had a problem. Their clothes, especially their dresses fit true to size. I purchased the lace backless chiffon dress and a few other items a few weeks ago. Aside from being more than satisfied with the price, I was able to track my order and I received it exactly when they said I would. I had absolutely no problems with the way any of the clothes fit. Great website, great service. I'm definitely keeping this website in my favorites.

Date of experience: May 11, 2014
Florida
1 review
0 helpful votes
Follow Dennesha T.
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Firstly, I have to say that I looove shopping online. When I found sheinside.com I was happy because they have wide varieties of clothing, and a lot to choose from. I have so far, ordered 3 dresses (love their dresses) and 2 shirts. I love that some of their stuffs look very unique and I love the quality of the dresses I received. My order always comes on the time that I expect it to come which they specify, and I'm very happy with that. So far, I have no problem with sheinside, and no complaints. I give them props for being an international online store that is doing a great job; I usually hear a lot of complaints about stores from china etc. My experience has been good so far and they also have a really professional and helpful customer service team, which I appreciate. This is one of my favorite places online to shop..

Date of experience: May 6, 2014
GB
1 review
2 helpful votes
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If I could give 0 stars I would.
I spent around £50 ($80 odd) and out of curiosity did a little research (after I'd purchased stuff - stupid me) and found all these bad reviews, instantly scared me, so I'm like oops. This was on a Tuesday, I email them ON that Tuesday like, sorry I want to cancel my order bla bla. They didn't reply by the end of the week so I phone PayPal (I don't have an account but I payed as a guest so it's still their site) and I'm like right this is my situation what do I do, I'm told to phone back next week, give them 7 days to do something about it or I can open a dispute. So a week later is today, I still hadn't had a response from them and I was planning on calling PayPal later in the day - what are the chances, I get an email from 'Jacqueline' at sheinside, telling me, oh we are sorry you want to cancel, how about an exchange, a gift card for $100 or a refund of $84.23 (or whatever it was) and the email ends with 'pls confirm:-)'
First off, I want to cancel my order, I don't want to be bribed into something else, when I have already waited a week to hear back at all. Secondly, why offer me an $100 gift card when I only spent $80? That doesn't make sense to me at all - bribery.
The email was totally unprofessional, badly typed and frankly quite annoying.
So I email back like no, I want a refund of the full amount of '$.'
But if it's taken them this long to reply I'm not waiting, so I phoned PayPal and got a dispute opened for the seller being uncooperative.
I'm not taking any chances with the amount of bad reviews I've seen about this site. Apparently the take other sites photos without permission and the garments don't even look the same in person as on the website, rubbish quality and they take AGES to arrive.
While I was waiting on a reply I got THREE emails offering me 15% off! 'this code is specific to your email' - again, bribery.
I advise everyone NOT to buy anything from this site if you don't want hassle.
In the future I'll be looking up reviews on websites before I order from them.

Date of experience: May 6, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Kansas
1 review
2 helpful votes
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I ordered a cute little yellow flared dress with bumble bees on it at the very beginning of the month of April. If possible, I wouldn't have given this site any stars at all! It's the end of the month and I have YET to receive my order and I ordered ONE thing! The package tracking on the site is just so confusing and terrible it's ridiculous. Any time I've tried to use the chat, it doesn't work. And even when they finally sent me a tracking code it stays at the same status for about two weeks. I am NEVER ordering from this site again in my life! Never have I had to wait a month for an order that wasn't a custom. Sheinside is horrible, everything about it. I see a lot of reviews about poor quality, and my dress better look exactly like the picture on the site or it's going back! The site is so $#*!ty, at some point you'll start to think it's a scam. Hell, I still think it is since my sh*t has yet to show up at my doorstep. Don't even waste your time. Trust me. I'll be sure to send a friendly little e-mail to the people at sheinside as well, hopefully then they'll up their game.

Date of experience: April 29, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Mexico
7 reviews
9 helpful votes
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I've had a good experience with Sheinside so far, yet I believe I've been lucky with my picks. Their clothes are cheap, they have free shipping and they have a great variety, but be careful, somethings may look very nice on the site and arrive made from cheap, costume-like materials. Some things are copies from other stores, so make sure you choose carefully.

Date of experience: April 15, 2014
Sri Lanka
1 review
0 helpful votes
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Since finding this site over a year ago, it has revolutionized my shopping habits. I live on a fixed income, so every penny counts. Not only do I find great savings, I have also gotten a considerable amount of free items, too. Nothing huge, but more than I could have found at any other sites.
Some people get confused or think it's crowded, but I have never had any problems. I think that some people have an expectation of "pretty" and when they don't get it, they dismiss a site. This site is useful, and that's what I'm looking for, and that's what they deliver.

Date of experience: April 11, 2014
Nevada
1 review
1 helpful vote
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The only real problem I had with sheinside is the sizing. The difference between the sizes on the website and the one that I got was a FULL 20CM! The sweater that I received was a full 20cm smaller than was is said on the site. I'm so disappointed but I have ordered here before and the clothing I received was exactly as described.

Date of experience: April 10, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Australia
1 review
1 helpful vote
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After reading some of the reviews I really didn't expect to see my order of four items any time soon! Pleasantly surprised, they emailed me when the order shipped out, and it arrived in Australia about 9 days later. Padded pink parka great, white 'trenchcoat' actually cream and not at all trench coat like (but I still like it). Blue boyfriend jacket more like turquoise, but nice fit, and double breasted rosy pink long jacket, unable to get arms into! Don't think I'll bother trying to return as customer service seems a nightmare. Still think I got a good deal.

Date of experience: April 8, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Ohio
1 review
2 helpful votes
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Bull sh*t...
April 1, 2014

Bull sh*t... I ordered a gift from here for my gf and paid for faste rshipping and everything... come back a few days later and it says i didn't pay even though I did... I email them... they NEVER answer. I open the chat system and talk to a nice lady named vivian but as soon as I give her my transaction ID to confirm that I did in fact pay, she claims the syatems are down... OK. Now I am waiting for an email confirming my transaction but I am skeptical and thik I may need to pursue the chat system again soon. Also the chat system offered nothing to me for my grievances persay. No free shipping or faster shipping so the item, if ever sent, will not arrive in time for my girlfriend's birthday. This site BLOWS.

Date of experience: April 1, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Canada
2 reviews
8 helpful votes
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Do NOT shop at this site. I've ordered from them three times, and i've had problems with them twice and they have HORRIBLE customer service. First off, i ordered an item off their "presale" where they offer a special discount price on the item depending on how many units of that item they sell. Thinking that i was getting a deal, i purchased it, but when i was on their site again to take a look, their "retail" price was a lot lower than the "sale" price i had paid for. WHAT A JOKE. And when i received the item, it was of $#*! quality and poorly made that it was extremely uncomfortable to the skin and i do not know how i will be wearing this item. A WASTE OF $thirty. Secondly, they did not ship my second item i had paid for for over a month until i emailed them regarding the shipment. I received the shirt the other day, and the collar of the shirt was stretched out in a really awkward way that it looks horrendous when i wear it. SO i emailed them how i want to return the item and how i refuse to pay for the shipment back since it was their fault of not providing me of proper quality. LOL bull$#*!, all they're saying is how they're sorry, and how the stretched out collar isnt that big of a deal, when i paid $twenty for it and i can get a legit proper shirt at a store for that price, but if i want to return the item i need to pay for shipping back or i can just keep it. THIS SITE IS A $#*!ING JOKE. STAY THE $#*! AWAY.

Date of experience: March 25, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Illinois
1 review
0 helpful votes
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I have seen so many mixed reviews, and a lot of them are saying they recieved their packages late, but I didn't have that experience at all. I ordered some longer maxi dresses, a few short, and sexy dresses for some nights out, and a few more professional dresses to wear at my office. I was so excited, and a little hesistant at the same time, having read some of the reviews on this site. But when I went to the site, I felt it was worth a try, so I ordered!

It took about 5 business days to receive my package, which all of my items were included, with an invoice, and everything was neatly packaged. I tried everything on and everything except one dress fit really well. I returned the one dress, and was immediately(within 2 business days) refunded for the dress. I am going to buy more dresses from here, and HIGHLY recommend them to you guys! Try them!

Date of experience: March 25, 2014