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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
1 helpful vote
Follow Rose L.
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Since winter is right around the corner, I decided I needed to get a comfy/good looking sweater. I found the perfect cardigan on this site and ordered it. It was delivered quickly and once I received it I tried it on. It actually fit me very well. Usually I'm hesitant on buying clothes online, but I'm happy I decided to give it a try.

The cardigan is quality made, it's thick and super warm. This has been a great purchase and I look forward to coming to the site for clothes in the future.

Date of experience: September 30, 2014
Australia
1 review
1 helpful vote
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I ordered a sweat shirt from Sheinside over three weeks ago before I read the reviews. I've been trying to track my order on some dodgy $#*! website that claims for the last week it has left Gunghzo and shipped to Melbourne which is odd because it claims to be an American site. Will be contacting PayPal as I did the payment with them to get my money back, THIS SITE IS DODGY.COM STAY FAR FAR AWAY!

Date of experience: September 30, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
Your items really have been shipped. The tracking number is LX903248581CN. And you can track your items on this website: http://auspost.com.au/track/
The tracking history shows that your items has been delivered and signed for. Have you received your items?
Looking forward to your reply.
If you have any other problem, please feel free to contact us with this email: [email protected]
Have a great day

California
2 reviews
1 helpful vote
Follow kate w.
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Hi I just received a jacket from this store and i found it awesome. Its really meant for me. I can't believe that I have got so stylish jacket online. The price is very less as compared to others. I will recommend it to everyone.

Date of experience: September 30, 2014
GB
1 review
2 helpful votes
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Just don't buy there!
October 3, 2014

Just don't buy there! It took 26 days for me to receive the items I've ordered. The customer service was absolutely useless. It was more or less the same answer... " As we are in a very busy time...". And even worse was my surprise when I opened the parcel! :( The quality is awful... I don't remember having seen anything that bad before even the jacket had a very weird smell...! If I have an advice for you it would be just "RUN AWAY"!

Date of experience: September 30, 2014
JUDY G. Shein Rep
over a year old

Dear customer,
Thank you for shopping on sheinside.
If you are not 100% satisfied with the quality of your purchase from sheinside.com, you can return or exchange your items within 30 days from the delivered date.
Please contact us, we will give you the return address.
Looking forward to your reply.
Please feel free to contact us with this email: [email protected]
Have a great day

California
1 review
0 helpful votes
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I had a pleasant experience with them. Was glad I found the perfect dress for my occasion here at a very reasonable price. Honestly I didn't know which one to pick, they have an array of clothing, in different colors and with the latest trends. I ended up buying more than I intended to. The whole experience was fantastic, this place is not bad at all. If you love fashion, you need something trendy, you don't have to look further. I'll recommend Sheinside!

Date of experience: September 30, 2014
AE
1 review
0 helpful votes
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This truly is a great business!

Guaranteed value and good quality for your money, good customer support service and quick shipments. My girlfriend had absolutely no problems with her order. (She's making me write this whole thing but don't tell her that!)

The item appears to be exactly as described on the website and she looks gorgeous in it, so I'm just as happy as she is!
Pretty sure we'll be ordering from here again in the future. (Hopefully not too much though!)

Well done, SheInside!

Date of experience: September 30, 2014
New York
1 review
3 helpful votes
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I ordered my cloths about 2 weeks ago and the order has been showing processing since and every time. Why isnt there a number you can call on the site. Besides this, sheinside online store is very inconvenient as they take so long to process cloths and this is seperate from the shipping time. I still till havent gotten a reply telling me if my order has been shipped. And i have never ordered from a store that tells you to take a picture of your iD but i understand this is for security check but you did requested for this after you had withdrawn the money which means you needed the money more than you even cared about a security check i just thought this was a bit sloppy and no other regular online store does this. As well i think they should work on faster shipping and processing and also find a way to communicate with their customers escpecialy because of the long time they take. I AM STILL WAITING FOR MY ORDER!
And also some of your online attendant could get quite rude

Date of experience: September 29, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
We have contacted with the production sector, they have prepared your items well.
It will take 4 days to ship your items out.
Once the clothing have been sent, we will give you the tracking number.
Please just wait few days.
If you have any other problem, please feel free to contact us with this email: [email protected]
Have a great day

India
1 review
1 helpful vote
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Loved it!
October 2, 2014

Loved it! The overall experience was marvelous... I bought the item and it was delivered on time as mentioned. They provide the best service and great customer support. Representatives are to humble and you get the wide range of products. Its very much easy and you get nice experience. The product quality are superb and u get much discount than any other site. Its worth buying from these site. The price are at great discount rate. Overall great experience! Highly recommended

Date of experience: September 29, 2014
Australia
1 review
2 helpful votes
Follow N H.
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In my opinion, Sheinside definitely receives a 10, indeed, a 10/10 for would not recommend.
It was my first time ordering from this store and from the positive feedback it gets on Youtube, I was really looking forward to it. I ordered a dress for a formal and since I was in a time crunch, I used express shipping in the hope that it would arrive on time. My formal was in 3 weeks and according to the shipping info, it would only take 2-5 days. The order unfortunately didn't even arrive on time and I ended up having to borrow a friend's dress. I bought 6 products so I understand if it took a little over 2-5 days, but it arrived in 43 days. I can't comprehend why the store would take THIS long, especially when all the items listed were 'in stock'.
The quality of the clothes were mediocre, but the fact that the price is cheap needs to be taken into consideration as well. I didn't mind the clothing quality but the thing that irked me the most was the size; they were ill-fitting. Aside from that, they look slightly different from the pictures on the site. Of course, it is expected that they shouldn't be identical but the products received looked slightly 'off'.
I honestly don't know what else to say except I will never be shopping at Sheinside again.

Date of experience: September 29, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
Your items really have been shipped. The tracking number is 555007006621. And you can track your items on this website: http://www.tollgroup.com/toll-global-express-track-trace
The tracking history shows that your items has been delivered and signed for NANCY. Have you received your items?
If you have any other problem, please feel free to contact us with this email: [email protected]
Have a great day

Ecuador
1 review
1 helpful vote
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It's the second time I buy online sheinside.com.
I didn't have any problem, and as the first time everything was as I expected.

I bought a couple of dresses and now a pair of shoes. I think it would be nice if they have an option to sell the hole outfit, I really love it when they tell u exactly what to wear.

Shipping was on time, and sizes correct which is one of the most important things when you buy online, so now I know I can trust them.

Date of experience: September 28, 2014
California
2 reviews
2 helpful votes
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I ordered a long sleeve sweatshirt from sheinside.com, and was impressed with the price, delivery, and style. The "Homies" sweatshirt is a classic example of high quality fashion, and design with silk screening up front. I especially love the price, but the speed of delivery, was fast, and not at all expensive. I was expecting to pay a lot more for the sweatshirt, but when I saw the price, I ended up getting something else.

This is a good seller, with some serious discounts. If you're looking at saving money, getting the latest fashions, and are tired of the run around of retail, this is going to save your budget. I've already come back to purchase more stuff, as it's a real gem of a find online.

Date of experience: September 28, 2014
Virginia
3 reviews
5 helpful votes
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Wow, what an amazing site! Sheinside makes it so easy to find exactly what you're looking for. All the categories are right at top and then all the different colors and styles pop up. I normally spend at least a hour each time going through all the different styles and putting together outfits. I did all my shopping for back to school here, and because I invited my friends to the website, I got an awesome deal. That's another thing I love about the site, they have amazing sales! Normally I have had bad experiences with sites that offer great deals, but everything I order is top quality! It's just starting to get cold again, and I was able to wear my cardigan that I ordered the other day. I got so many nice comments from my friends, and it felt so comfortable. It was on sale for $30 and I saw similar ones just like it at the mall for over $50. One thing I ordered did not fit right on me, so I returned it and they gave me no issues at all, I can tell that they really care about their customers! Give this site a try, you won't regret it, everything is cute and at prices that can't be beat!

Date of experience: September 28, 2014
BQ
1 review
6 helpful votes
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In july I bought a lot from this site which has a value of about $800. Yes, that much. After 5 weeks of the order still processing I decided to cancel the order. It wasn't even shipped yet. Till this day I haven't got my money back yet even though the order status says "Refunded". WHICH IT IS NOT! I'm furious and I want my money back!

Date of experience: September 27, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you.
We have refunded $677.45 USD: 677.45 to your credit card.
Generally speaking, you will received the money in 14 working days.
Please wait patiently.
If you have any other problem, please feel free to contact us with this email: [email protected]
Have a great day

New York
1 review
4 helpful votes
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I am really disappointed
September 29, 2014

I am really disappointed. I am have been emailing the rep for the past week and have received no update on my order. This is very disappointing

Date of experience: September 26, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
Your items really have been shipped. The tracking number is 1139059924. And you can track your items on this website: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=1139059924&brand=DHL
Please wait patiently.
If you have any other problem, please feel free to contact us with this email: [email protected]
Have a great day

Arkansas
2 reviews
4 helpful votes
Follow Taylor E.
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This is one of my favorite places to shop. They have a huge collection of clothes and I love all of them, and the prices are very cheap, especially compared to other stores with clothes this cute. I bought nearly my entire summer wardrobe from here, and I just bought a lot of sweaters for winter, and I was happy both times. The clothes always arrive pretty quickly and are great quality - I've never received a defective item. Wonderful place to find cute, affordable clothing!

Date of experience: September 26, 2014
Ireland
1 review
3 helpful votes
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When I first found this site is was very exited by its low prices and cute clothes. I ordered a few things and now I see why this site has negative reviews. I have been waiting for at least 17 days and my order hasn't shipped at all! I have *******@Sheinside plenty of times and even tried using the offline help and still no response. I have been reading reviews and am worried that I might never get the clothes I ordered but still have to pay for them. Just a word of advice, don't order from this site unless you want trouble.

Date of experience: September 26, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you.
Your items really have been shipped. The tracking number is LN478915489CN. And you can track your items on this website: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LN478915489CN
The tracking history shows that your item your item arrived at our USPS facility in GREENSBORO, NC 27495 on October 10,2014 at 3:29 am. The item is currently in transit to the destination. Information, if available, is updated periodically throughout the day. Please check again later.
Please wait patiently.
Please contact us if you need any further assistance with this email: [email protected]
Have a nice day

Slovenia
4 reviews
10 helpful votes
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I love Sheinside online shop, because there really is a great choice of dresses, blouses, T-shirts, blazers, jewellery, accessories and much, much more – I can always find what I am looking for and have never been disappointed. My last purchase was a lovely crocodile leather clutch bag that I needed for one special occasion – and I am very satisfied with it. It's beautiful and also, very affordable. Also, delivery is always fast, so can I order things almost at the last moment and I know I'll get them at the right time. Plus, shopping is very easy.
Overall, I am very satisfied with their services and I'll definitely order something again very soon.

Date of experience: September 26, 2014
Utah
1 review
7 helpful votes
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This site is a scam
September 29, 2014

This site is a scam. Unfortunately, I ordered before looking at online reviews. I placed my order over two weeks ago, and it has not even shipped yet. I was charged for the order immediately despite that it hasn't even shipped. Customer service claimed it would ship soon over a week ago, but my order still says processing. I would never recommend this site to anyone.

Date of experience: September 26, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you.
Your items really have been shipped. The tracking number is 2417743683. And you can track your items on this website: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=2417743683&brand=DHL
The tracking history shows that your items has been delivered and signed for. Have you received your items?
Please contact us if you need any further assistance with this email: [email protected]
Have a nice day

Indiana
1 review
3 helpful votes
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I ordered a jacket for this weekend. Ordered it Sept 13, and still have no Idea where it is. I have contacted the company 5 times already and I only get that it has been shipped. Not why is it still in China after two weeks? Terrible customer service. Never order from this company, you can get better clothes, shipped free, and arrived in a day or two. Or you can throw your money in the air and let it blow over to china and maybe get an order. But the USA has better product, better service, better everything. NEVER AGAIN, AND IF I DON'T GET MY ORDER THIS WEEK, I AM CONTACTING THE BBB!

Date of experience: September 25, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you.
Your order CAH1878 really have been shipped. The tracking number is LN460350375CN. And you can track your items on this website: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LN460350375CN
The tracking history shows that your item arrived at our USPS facility in CAROL STREAM, IL 60199 on September 28,2014 at 1:36 am. The item is currently in transit to the destination.
Please wait patiently.
Please contact us if you need any further assistance with this email: [email protected]
Have a nice day

Australia
1 review
3 helpful votes
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This is the biggest scam website going!
For 16 days, i've been told that my order is ready to be shipped, it's with logistics and will be another 1-2 days away from shipping! For 16 days, i've been told this!
They are a scam. Stay away. Trying to contact them is nightmare. What a waste of $113.
I have all the emails, conversations and just look at their facebook right now... Noone is getting their orders. SCAM

Date of experience: September 25, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you.
We have refunded $103.13 AUD: 113.95 to your paypal account.
Have you received your money?
If you have any other problem, please feel free to contact us with this email: [email protected]
Have a great day