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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Mah V.
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I have been ordering from SheInside.com for several months now. In fact, on some occasions I have even gifted few items to my nieces and sisters and they have all loved the stuff. Recently I bought a short black dress, a few pullover tops and a few accessories (a clutch bag and a scarf).

Thanks to the the clearance sale and Halloween sale, I ended up buying more than I had intended to, though I do wish they had a more extensive selection of scarves and clutches.

Shipping: The package came on time and the clothes were packed in a professional manner so as to keep everything safe and clean. The dresses were same as described on the website and thankfully they fitted me perfectly so I didn't have to go through the hassle of return/exchange.

I would highly recommend SheInside.com to anyone who buys online and is looking for a smooth and hassle free experience. There are several discounts all over the site and then there are many ways to save more money like 20% off for first time buyers or 50% off for referring the site to friends. So anyone who is on the fence about it can use these discounts to make sure you pay less.

Date of experience: October 9, 2014
New Hampshire
1 review
0 helpful votes
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I was pleased at the selection of long-sleeve dresses on the website; as they are my favorite fall item. I was able to find a slouchy black dress, not too short, with shoulder holes that show off my tattoo! The dress fits very well, not too form-fitting and not too baggy. Easy to accessorize (I make jewelry, and am very fond of my adornments)- looks particularly nice with a belt cinching at the waist. All in all, I am very pleased, as the piece is also currently on SALE for like, twenty bucks. What a find!
http://www.sheinside.com/Black-Off-The-Shoulder-Long-Sleeve-Casual-Dress-p-*******-cat-1727.html

Date of experience: October 8, 2014
Pakistan
1 review
2 helpful votes
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Terrible service!
October 11, 2014

Terrible service! Stay away!
After some back and forth I got an email saying that my order has been shipped. I have been provided a tracking number which takes me to the shipping website. However, I got the following message on the website:

We regret to inform you, Your tracking number was not found, Possible reasons:

1: The carrier hasn't accepted your package yet.

2: The carrier hasn't scanned and entered your package tracking information into their system yet.

3: Your tracking number is incorrect or invalid.

4: Your tracking number has expired and removed from carrier's system.

Generally, After the sender shipped your package, It will be processed by the carrier, They will scan and enter tracking information, There might be a delay between scanning events and tracking availability. Depending on how recently your item was mailed, Usually it takes a few days for processing, Therefore tracking information won't be appeared online immediately, You could contact with the carrier for confirmation, Or please try to track later.

I have waited a while before posting this, because I wanted to give you guys the benefit of doubt that there might be a chance that this gets update. SO DON'T EVEN TRY TO TELL ME TO WAIT MORE!
I need an immediate update on the order, not more excuses. Otherwise, I will have to begin the process to get my money back.
Following is my tracking number: RT*******HK

Date of experience: October 8, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
Your order LPA1874 really have been shipped. The tracking number is RT229866225HK. And you can track your items on this website: http://www.17track.net/en/result/post.shtml?nums=RT229866225HK
The tracking history shows that 2014-10-11 15:10, Item sent to destination country.
Please just wait few days. Please trust us, we are not cheaters.
Please contact us if you need any further assistance with this email: [email protected]
Have a nice day

Florida
1 review
0 helpful votes
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I love SheInside
October 10, 2014

I love SheInside. My experience with them has been great. They are very professional and helpful. I was amazed by their speedy response to my inquiry and was very satisfied in how they handled it. I received my order in no time and all in tact with invoice and return instructions. I am always worried about the quality and durability when I shop online but with SheInside I have peace of mind. I love my new dress and have been receiving very nice compliments - all thanks to SheInside! If you are looking for a great online store, you have come to the right place! They offer a wide range of quality products at very reasonable prices.

Date of experience: October 7, 2014
Louisiana
2 reviews
13 helpful votes
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10/06/14
October 9, 2014

10/06/14 - I placed my order a week and a half ago so the items would arrive by Halloween, but when I check the status on the website it says it is still "processing." Now I hear that everyone is out on vacation this entire week for a holiday? Seriously? Unless you're lazy or just plain stupid, it shouldn't take this long to place 6 items in a box, ship it out, and then provide me the tracking number... and it should have been done before the holiday anyway. Ugh.

Date of experience: October 6, 2014
JUDY G. Shein Rep
over a year old

Dear customer,
Hope you are well.
We sincerely apologize for any inconvenience we have brought you.
We have refunded $102.58 USD: 102.58 to your paypal account. REFUND TRANSACTION ID: 92Y27273FS631493Y.
Generally speaking, you will receive the money in 2 to 5 working days. Please wait patiently.
If you have any other problem, please feel free to contact us with this email: [email protected]
Have a great day

Texas
1 review
5 helpful votes
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This gotta be a scam website. I have ordered 12 clothes for about $261 since 2014-09-20 and uptil now, it's still showing processing. I have written them a million times but no response. DO NOT BUY FROM HERE.

Date of experience: October 6, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
Your items really have been shipped. The tracking number is 2504988334. And you can track your items on this website: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=2504988334&brand=DHL
The tracking history shows that your items arrived at HONG KONG on Saturday, October 11,2014.
Please just wait few days.
Please contact us if you need any further assistance with this email: [email protected]
Have a nice day

Connecticut
1 review
3 helpful votes
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STAY AWAY!
October 9, 2014

STAY AWAY! Don't waste your money here. I ordered my items on September 14th, 2014. The site says for US basic shipping it will take 5-20 days. It took a week and a half for my item to say it shipped on their site. When i emailed them over a week ago they gave me a tracking number to DHL but when i typed it in, it said there was no information to be found and it stilllllll says no information found! On September 25th the website gave me another tracking number to USPS, this site says that they received information of a package being sent to them and that they will update my tracking info upon receiving this package. It has been over 20 days and still neither of these tracking sites can tell me where my package is! I emailed the company AGAIN over 24 hrs ago and STILL no response (on their site it says it WILL be answered w/in 24 hrs). I AM PISSED. This company is garbage. I am going to file a claim with paypal. Save yourself the trouble and just don't bother with this one.

Date of experience: October 6, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
Your items really have been shipped. The tracking number is 9405515901147651905148. And you can track your items on this website: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9405515901147651905148
The tracking history shows that your items has been delivered and signed on Wednesday, October 8,2014.
Have you received your items?
Please contact us if you need any further assistance with this email: [email protected]
Have a nice day

Brazil
1 review
2 helpful votes
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I bought on the 18th of September and today my request was not sent. The site says between 5-7 days, the request is sent but it is all a lie! I know that China is a holiday in early October, but this does not justify the delay in sending it bought half of September. I need to get my purchase until early December and here in Brazil orders always take time to arrive due to oversight. I read many, many negative reviews with the same problem as mine. I am waiting for the shipping tracker number. Otherwise I want to cancel my purchase and receive a refund on my credit card.
Request: LXA1903

Date of experience: October 6, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
Your items really have been shipped. The tracking number is CP902043555HK. And you can track your items on this website: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=2504988334&brand=DHL
The tracking history shows that 2014-10-08 17:34, HONG KONG, Forwarded, from País in HONG KONG / to País in BRASIL.
Please just wait few days.
Please contact us if you need any further assistance with this email: [email protected]
Have a nice day

Canada
1 review
2 helpful votes
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This is ridiculous
October 8, 2014

This is ridiculous. I have placed an order more than 2 weeks ago and it is still being "processed". I emailed them a week ago and they said all my items were ready to be shipped. And they STILL HAVEN'T SHIPPED IT YET! I have tried contacting them, but they did not respond to me at all! This is f-ing ridiculous. Don't you guys do your business like this! No customer will ever return with this $#*!ty management. You already lost my trust and I will never buy another item from this site ever again!

Date of experience: October 5, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
Your items really have been shipped. The tracking number is 2504980262. And you can track your items on this website: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=2504980262&brand=DHL
The tracking history shows that your items arrived at HONG KONG on Saturday, October 11,2014
Please wait patiently.
If you have any other problem, please feel free to contact us with this email: [email protected]
Have a great day

Texas
1 review
2 helpful votes
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Everything was okay, I made the mistake of ordering a few "one size" crop tops- which on me were not really cropped- If you are small (I am 5'6" 115 lbs 31 241/2 32) I would recommend staying away from one size shirts unless you want to go for the baggy semi-cropped look- I got 2 skater skirts as well with really cute prints 1 in the "one size" and the other medium. One was pretty nice and I have gotten great compliments on it the other is REALLY flimsy but the print is adorable both fit great. I also got the deer print dress and it was flimsy as well, I just wear a slip dress under it and it looks cute. Over all not super impressed, i spent about $90 U.S. on 7 items and can actually wear about 5 of those items so all in all I'm up in the air. The only thing that helped me get through their customer service was the live chat. It went a lot better when I went to google translator and spoke to the rep in Chinese. You just have to do it late at night around midnight U.S. central time. I say i may or may not order from them again, just depends on if i see soething i have to have or not- good luck all it's 50/50 for me

Date of experience: October 5, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

New York
2 reviews
5 helpful votes
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Wow
October 7, 2014

Wow. I can't believe this co. Would even send these items to me. First of all, i ordered xl (i am usually a large) because i had a feeling the clothes might run small. Not only did they not fit (it would have fit a large CHILD) the other one clearly marked S. That's the least of it. There were stains on the coat (ew!) and the thread used to make the button holes was a completely different color than the fabric. Fabric is horrible. Seriously, it was the biggest mistake i have ever made ordering from this sham of a clothing company. I am beyond disgusted, appalled, angry. There's a reason why the clothes are so cheap. You should be put out of business. I expect a complete refund and will NEVER order from this company again and tell all my friends.

+1
Date of experience: October 4, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you.
In fact, the measurement problem keeps bothering our customer and we are discussing with our factory all the time. We are improving the problem as much as we can.
We sincerely apologise for the two which have quality problem, please contact us, if you are not 100% satisfied with the quality of your purchase from sheinside.com, you can return or exchange your items within 30 days from the delivered date. We will refund money to you.
Looking forward to your reply.
Please do not hesitate to contact us with this email: [email protected]
Have a nice day

California
1 review
3 helpful votes
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This was by far my worst online experience ever. First off, they don't even use their own pictures with their own models wearing their own clothes. Basically, they steal other websites modeling pictures. For example, the kimono that i ordered was a "dupe" for a kimono that i had wanted from Urban Outfitters for quite some time. When i ordered it along with another item, the two items took over a month to process. OVER A MONTH JUST TO PROCESS. After a couple weeks of still being processed, i repeatedly contacted their customer service (which btw also takes forever to respond) and the person who replied back to me always gave me a false approximate date of when my order would be shipped out. Their English also sucks btw which is entirely unprofessional in my book. After multiple times of contacting customer service for weeks, my order had FINALLY shipped after over a month. After it had shipped, shipping itself took another two weeks. This website is very unprofessional and they are just another Chinese clothing website trying to impersonate American brands and making their products appear like they are high quality when they are not. The kimono that i had FINALLY received is an off color completely different from the Urban Outfitters pictures that they had posted on their website, and is completely unflattering as it makes me look more voluminous even for a tall person like myself. I will never be purchasing from this website again and I STRONGLY RECOMMEND YOU TO STAY AWAY FROM IT.

Date of experience: October 4, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
In fact, the shipping problem keeps bothering our customer. We are improving the problem as much as we can.
If you are not 100% satisfied with the quality of your purchase from sheinside.com, you can return or exchange your items within 30 days from the delivered date.
Looking forward to your reply.
Please feel free to contact us with this email: [email protected]
Have a great day

California
1 review
2 helpful votes
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I ordered three items from sheinside.com and after 4 and a half weeks, i finally received it. When I anxiously opened the package, the sweater I bought was already stretched out and unthreaded in the shoulder, then shorts were tearing at the seams, and I didn't even receive my third item! I ordered a tuquoise skirt but received ugly $#*! low-rise capri light blue jeans that cut off half way from your upper thigh to your knee. I contacted sheinside but there responses were very slow, taking two days each time to respond to my angry emails. I constantly asked for a phone number to call, but they would ignore me and ask to give me $5 compensation. The skirt costed $11 so I just kept asking to have the skirt shipped to me, providing an order ID number, pictures, everything! At one point, they asked me what items were mistakes and if I could send them pictures, when an email before, I provided such information. They tried to trick me into opening the package of the capri jeans and take a picture, but I read online in their return policy that once you open the package you cannot return it. They ended up saying "Sorry cannot do that. We will give five US dollar compensation. Good day." It's like this person doesnt speak english. Oh and I haven't gotten the $5 compensation by the way. DO NOT SHOP HERE.

Date of experience: October 3, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you.
Please send us the picture, After comfirmation we will refund you full for any problem caused by us!
Please do not hesitate to contact us with this email: [email protected]
Have a nice day

Alabama
1 review
0 helpful votes
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I absolutely love this site! Was in a rush to find something for an event out of town and looked at this site. Found an amazing Black floral parrot skirt that I am in love with. So many cute things to choose from and I love the prices on everything. After I ordered, I called the customer service to let them know that it was going to the hotel and they assured me it wasn't a problem at all. Arrived right at the hotel I was going on time (which was a risk). I was scared to do it but the fit was spot on and my outfit was a success. Perfect fit, fast shipping, and amazing service as usual. Thank you so much!

Date of experience: October 3, 2014
New York
1 review
6 helpful votes
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This place is terrible
October 6, 2014

This place is terrible. I ordered 114$ worth of clothing 15 days ago and I've been emailing them and using the "live" chat (You basically just write down your email and your message and they "get back to you" - still haven't heard from them after a week, great live chat!) but I still haven't heard anything back. I'm not even sure if the merchandise they show online actually exist. DO NOT SHOP FROM HERE! They will drive you insane. I will try to get my money back from PayPal.

Date of experience: October 3, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.

Because the reason of time difference, customer service can't reply you at once. Hope you can kindly understand this.
Your items really have been shipped. The tracking number is 1139059670. And you can track your items on this website: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=1139059670&brand=DHL
The tracking history shows that your items has been arrived at HONG KONG - HONG KONG on Saturday, October 11,2014.
If you have any other problem, please feel free to contact us with this email: [email protected]
Have a great day

Virginia
1 review
2 helpful votes
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I've purchased from Sheinside several times before and have never had any problems so I'm not sure there are so many terrible reviews here. Shipping does take a while, but the website says it ships from China so naturally it's going to take a few weeks; I was able to track my order the entire time as well. My clothes arrived as expected. I purchased the Blue High Waist Floral Flare Skirt among other things, but the skirt was probably my favorite. The skirt looked like it did on the website and fit perfectly. Every brand has a different way of sizing their clothes so it's important to check their sizes instead of blaming the brand for something not fitting properly. I, for one, will definitely be shopping there again!

Date of experience: October 3, 2014
New York
1 review
3 helpful votes
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DO NOT SHOP HERE!
October 6, 2014

DO NOT SHOP HERE! I have been waiting for three weeks for a response. My order status says processing but even after waiting for three weeks and messaging them repeatedly I have not heard back from them. Horrible customer service.

Date of experience: October 3, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
Your items really have been shipped. The tracking number is 1139059924. And you can track your items on this website: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=1139059924&brand=DHL
The tracking history shows that your items has been arrived at HONG KONG - HONG KONG on Saturday, October 11,2014.
If you have any other problem, please feel free to contact us with this email: [email protected]
Have a great day

Canada
5 reviews
3 helpful votes
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Thought I'd try buying some new clothing from this website since I wanted to try something new and get some new styles. Was looking for high quality items that were reasonably priced and that's exactly what I got. Ended up buying a whole bunch of loose sweaters, and coat sweaters (women) and absolutely loved the products that I got.

The colours were right, the sizes were right, and shipping wasn't too expensive and I didn't have to wait forever to have my order shipped and received. Absolutely love the material that the sweaters are made of and are perfect for this Autumn weather.

They also have some pretty decent denim pants if you look long enough under that section. Ended up getting two pairs that were the right size and were skinny and dark denim which is what I always wear.

Also found a really cute outerwear coat/sweater that was 40% off in their sale section. So definitely check out the deals as well because they have deals up to 45% off on some really cute clothing.

Just make sure to get the right sizes and be observant while shopping on the website.

Date of experience: October 1, 2014
Germany
1 review
1 helpful vote
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Its great...
October 4, 2014

Its great... my shipping time was fine, when the products arrived they were of good quality, and brand new. The dress I ordered was the complete perfect in size... price of products are quite attractive. I loved the website and will order again :)

Date of experience: October 1, 2014
Canada
1 review
1 helpful vote
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I am so happy with my order. I ordered a black and white dress and the skirt part is so cute I have never seen anything like it. It fit perfectly I am 5'6 and 113 pounds and a small fit just right. The only thing that didn't fit was a dress with flowers on the bottom hem line but that was my fault I didn't measure myself. I'm hoping I can take it somewhere and make it work because that's a cute dress too.
I will 100 percent be ordering from there again. I live in Canada and I read alot of emails saying it took forever for shipping and it really does take a long time but it was worth the wait in my opinion. I ordered over 500 dollars worth of clothes and 1 item didn't fit. Not bad.
Thanks sheinside I'll be ordering again soon :)

Date of experience: October 1, 2014