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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1897th among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
Follow Alycia S.
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Terrific quality of the clothes I bought from SheInside. I was really happy that it was exactly same as it looks on the website. It fitted well on me. They delivered it within a week. I would definitely buy more stuffs from here. It's only because of their quality and top class collection. Such a wonderful experience!:-)

Date of experience: November 3, 2014
California
1 review
0 helpful votes
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I recently ordered several articles of clothing for my daughter's birthday which just passed. I am always somewhat worried when I purchase clothes over the internet as a gift as they often show up quite different than expected. This was definitely not the case here. Everything I ordered was exactly as described and fit wonderfully! My shipment arrived within the time frame. My daughter absolutely loved everything she got. Thank you for making my daughter's birthday gift a winner!

Date of experience: November 3, 2014
Michigan
1 review
2 helpful votes
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Placed 2 orders with this company. The clothes look really cute onlin, but the actual quality it not up to par. I ordered a couple of long sweaters, the barely came to my waist and were paper thin. The picture showed them both to be close the knee and I am only 5"2. I contacted the company via live chat and got Christian 2x who offered less than desirable service. It also said free shipping and I was charged supposedly they are crediting upon my return which they have. No credit to my pay pal as of yet. Waiting 6 days now since they have had it. I just hate that they have really cute stuff great pricing but crappy clothing. Sizes run small order next size up for better fit.

Date of experience: November 3, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you。
We have refunded $64.84 to your paypal account. REFUND TRANSACTION ID: 1GS41601GB8956430
Generally speaking, you will receive the money in 2 to 5 working days.
If you have any other problem, please feel free to contact us with this email: [email protected]

Virginia
1 review
0 helpful votes
Follow Mariana M.
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Probably the best shopping site I have come across. Personalised and prompt delivery. I ordered on Friday and received it the next Tuesday. Loved the clothing but loved the experience even more, my first time placing an order with them and the items came in a timely manner. HOW GOOD! Now I just can't wait to order again.

Date of experience: November 3, 2014
Washington
2 reviews
5 helpful votes
Follow Stacy L.
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What a great source of fashion and accessories at A GREAT PRICE. I can seriously get at least 20 outfits for under $100 on here, it is AMAZING. I ordered and I ended up getting free shipping. The clothing and items arrived in excellent condition and they look just like they did on the website. You should definitely check out this website, they offer great deals and you are in for luck when you end up with a whole new wardrobe for the cost of one outfit in the mall! Now that winter is around the corner, I can't wait to wear my new winter jacket from them. Thanks again!

Date of experience: November 3, 2014
Bulgaria
5 reviews
5 helpful votes
Follow Ljuben G.
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This is the third time I order clothing from sheinside.com and they keep on providing great experience every time I try to surprise my girlfriend. I am very happy with what I received - the dress I bought is created using quality fabrics and fits my girlfriend perfectly. I will recommend sheinside.com to all of my friends as this is one of the most reliable clothing website I have ever encountered. Keep up to the good work you do!

Date of experience: November 2, 2014
Texas
1 review
0 helpful votes
Follow Alexandra E.
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I know there are a lot of negative reviews on SheInside, but I've had nothing but good experiences with them! I can only imagine these are only when orders have gone wrong and none of the good ones. People like to talk about negative things more than positive things, it's true!

I ordered a dress from SheInside (This one to be exact: http://www.sheinside.com/Black-Long-Sleeve-Embroidered-Sheer-Mesh-Yoke-Dress-p-*******-cat-1727.html) and I adore it! It's very timeless and fit me well. The material was fine too, and there was a bit of a smell that went away after a while, so it didn't really bother me. I also have ordered jewelry from them in the past and I still have all of it! Shipping can take a little while but I feel like it's worth it because everything is so cheap. I always order from SheInside and I always will!

Date of experience: November 2, 2014
California
1 review
1 helpful vote
Follow Stina F.
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DO NOT ORDER FROM THIS WEBSITE! I am a first time user, I once I made an account it says 20% off any purchase for your first order, which is a lie. I entered the code for it and the price was still the same? And might I add that the shipping price was absolutely ridiculous! Ordered a shirt over a month ago and it still has not arrived! It said 5-7 business days and now it's past Halloween I have no use for the shirt. This site has no phone number to contact which is sketchy, and I have emailed many times and all they said is "sorry to keep you waiting". I think this site is a scam and I am extremely pissed off.

Date of experience: November 2, 2014
JUDY G. Shein Rep
over a year old

Hello,
Nice day!
For the 20% off, it only can use for some items.
Pre-sale item and promotional products they can't use this coupon code.
So the 20 off can work. Hope you can kindly understand this.
And your tracking number is 9274899996307762502150, you can track it on: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9274899996307762502150
The tracking history shows that your item was delivered at 5:40 pm on November 4,2014 in SANTEE, CA 92071.
Have you received your items?
Looking forward to your reply.

Canada
1 review
1 helpful vote
Follow Catherine S.
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I'm so surprised to check out this page, because lots of 1 star reviews are present here. I read a couple of them and decided to write my expereince.

Firstly, I must mention - the quality of their clothes is so good. Also want to mention that their stock limited. They delivered my sweaters in 4 days, and for the other clothes (tops, undergarments) their stock was over and I needed to wait. Their support team is so responsive and helpful.

My suggestion is - you must understand about their quality stuffs. Their stock ends so fast for their top class stuffs. Delay can be considered if I get the best stuffs of my choice. (My personal opinion)

I must recommend Sheinside. Because till now, whatever I bought from here was so lovely. I love to use them again and again.

Date of experience: November 2, 2014
Delaware
3 reviews
0 helpful votes
Follow Sam R.
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I bought a dress for my wife for our anniversary and I got to admit, it was a great experience. She absolutely loved it and I had a great time ordering. It was so easy and fast. The designs are just right.

Date of experience: November 2, 2014
Washington
1 review
0 helpful votes
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Poor quality
November 2, 2014

Poor quality. All too small for larger cultures. Looks much better in pics.

Date of experience: October 30, 2014
Viviana F. Shein Rep
over a year old

Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience. For any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Florida
1 review
2 helpful votes
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DON'T EVER BUY ANYTHING IN THIS WEBSITE! THEY RUIN MY DAUGHTER'S HALLOWEEN. THE PACKAGE WE ORDER STILL DID NOT ARRIVE. THEY NEED TO BE SUED OR SOMETHING. NO TELEPHONE NUMBER TO CALL TO COMPLAIN OR INQUIRE. BUYER'S BEWARE!

Date of experience: October 30, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
Over the last several weeks, we have had some problems with the supply of these items. We apologize for the delay.
We are pleased to inform you that your order have been shipped on 24th.
The tracking number is LN515447751CN, and you can track it on:

https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LN515447751CN
The tracking history shows that your item arrived at our USPS facility in ELK GROVE VILLAGE, IL 60007 on November 5,2014 at 4:59 pm.
Please forgive the delay. We are sure there will be no similar mistakes in the future.
Thank you for your understanding.
If you have any other problem, please feel free to contact us with this email: [email protected]

Canada
5 reviews
3 helpful votes
Follow Lily K.
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I love this clothing, it's my favorite site in the whole world! One thing I like is the fit, I have a hard time finding clothing that fits me perfectly, but this stuff always does.
I bought the red dress, and it's beautiful! Shipping was fast and customer service was awesome. I'll recommend to all my friends.

Date of experience: October 30, 2014
Washington
2 reviews
1 helpful vote
Follow Jon L.
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I was recently referred to Sheinside.com by a friend who has previously shopped here. I was looking for a birthday gift for my girlfriend and i wanted something warm to wear for her for the coming winter months. It just made sense to to get her a fur lined hooded jacket, but I didn't have much of a budget.

It was fairly easy locating the right fit for her. I think I only spent a maximum of 15 minutes from the time I logged in to the time of check out. Very painless and time saving which is what I like. I'm not an online shopping kind of guy. I know what i want when I get on a site and expect no time consuming hassles. So I'm happy with that. The delivery was great not as soon as I'd like but just still arrived in time for her Birthday so no biggie there. All in all my overall buying experience was great and I will definitely utilize the services again

Date of experience: October 29, 2014
Georgia
1 review
3 helpful votes
Follow Ally L.
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Just ordered a couple of dresses on this site, and let me say it was not and easy process- it directs to paypal so easily, which I'm paying with card, you go back to the site after leaving paypal(because I'm not paying that way) and its deleted your cart, so you try again and you can no longer use the coupons, ugh. And I can't delete those previous shopping carts so I have like 20 waiting for payment items, even though Ive paid for 2 items. I read the reviews before purchasing but now I'm super wary. I paid 15$ extra for 3-10 day shipping and I just got an email saying that I should at least wait 7 days for processing uh what!. I wanted express, so now am I going to wait 7 days and then deal with shipping, and one dress said shipping within 24hrs misleading a little All I know is now I'm nervous. Ill give it maybe 48 hours to process before I consider canceling the order but everyone on this website says that its been a month. I feel stupid...

Date of experience: October 29, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
We have refunded $81.33 to your credit card. Generally speaking, you will receive the
Money in 18 working days.
Please contact the local bank to confirm whether the money to your account.
If you have any other problem, please feel free to contact us with this email:
[email protected]
Have a nice day!

Australia
2 reviews
10 helpful votes
Follow Yen E.
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Ridiculous, 20 days later and my items which say 'ships in 24hrs' is still processing?
Did you mean 24 days sheinside? Even my order from a wholesaler in china has already shipped my order and will be reaching my place in the next few days.
Don't promise things to customers that you can't do! (And also, tell your customer service that saying it is sale period and you have alot of orders to fill will not work as an excuse.)

Date of experience: October 29, 2014
JUDY G. Shein Rep
over a year old

Hello,
Nice day!
The reason is that your items are best selling clothes, so we need some time to stock them.
We apologize for the delay.
And your tracking number is 555006905445, you can track it on: http://www.tollgroup.com/toll-global-express-track-trace
The tracking history shows that your item was delivered at 15:52, Monday, November 03,2014.
Have you received your items?
Looking forward to your reply.

Please do not hesitate to contact us with any questions or concerns with this email:[email protected]
Have a nice day

California
1 review
1 helpful vote
Follow Linda P.
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When I was looking for a place to purchase some casual clothes, one of my colleagues recommended this website called She Inside. It is one of the best online shopping websites that I have ever visited. Why I say that is because the website was filled with many different clothes that belong into various categories. I spent around 4 hours wondering what to select out of them. They have categories all the available clothes for the convenience of customers. Therefore, I didn't have to go through much trouble when looking for the clothes I wanted. Moreover, the website is equipped with a user friendly design and I got the opportunity to enjoy a hassle free shopping experience.
All the available products of She Inside are marked at an affordable price. I had second thoughts on my mind about their quality as I couldn't figure out how they sell dresses for such a price. But when the parcel came to my doorstep, I was totally impressed. All the clothes I ordered came in a timely manner and they were made out of the best quality material. They even offer amazing discounts on most of the products. The free shipping option also assisted me to save few additional bucks.
I am highly impressed with the experience that I had with She Inside. If you are looking for a place to purchase women's clothes online, it is the perfect place available out there on the Internet!

Date of experience: October 29, 2014
Missouri
1 review
3 helpful votes
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I am here to say I agree with everyone else on this site! The clothes look cute on the website but I have yet to see what they look like in person. I placed my order over a week ago and they told be they would send me an email update within 7 days. It has been 9 and still not email so I emailed them and they said they would respond withing 24 hours it has been 24 hours still no response! I am beyond on angry and it should not take this long to ship and order.

Date of experience: October 29, 2014
JUDY G. Shein Rep
over a year old

Hello,
Sorry for any inconvenience we have brought you and the late order.
Because the reason of time difference, customer service can't reply you immediately. Hope you can kindly understand this.
We are pleased to inform you that your order has been shipped on 3rd, November.
The tracking number is 9604398694, and you can track it on: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=9604398694&brand=DHL
Please feel free to contact us with this email: [email protected]
Have a great day

Georgia
1 review
1 helpful vote
Follow Nita H.
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Do not order from this company! I placed an order October 20 and as of October 29, the website still shows my order as processing. I contacted the company via chat and was told " It is the best seller in our website, so it needs a longer time to prepare the goods.
And we will send it out asap for you. :)" I responded that I would expect to receive the item within a week (7 more days). The person responded "We can not promise it will reach you in time. Would you like to wait for it?" Are you kidding me? How long does it take to get one item from the warehouse and ship it? Not to mention I was told it was not on backorder.

Suffice to say, I will never place an order with them again!

Date of experience: October 29, 2014
JUDY G. Shein Rep
over a year old

Hello,
Nice day!
Over the last several weeks, we have had some problems with the supply of this item.
We apologize for the delay.
We are pleased to inform you that your order has been shipped on 6th, November.
Until your items arrives at US, there will be a tracking number.
The logistics information is updated very slowly. Once the shipment arrives at US, the tracking status--including the scheduled delivery date--will be updated. Could you please wait several days to track your items? We are so sorry to bringing you trouble.
Hope you can understand.
Please do not hesitate to contact us with any questions or concerns with this email:[email protected]
Have a nice day

India
1 review
1 helpful vote
Follow Mozammel H.
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I just wanted to gift something to my GF on some occasion. Came by this website www.sheinside.com.The website is great and I ordered Blue Gemstone Gold Geometric Necklace. The discount on the product was unbelievable. I got the product just after 5 days as promised. The necklace was loved by my GF and she looked totally gorgeous. The blue gemstone with geometric shape looks great on her.
Had a great amazing experience with sheinside.com and its great product. Would love to purchase another product for sheindside.com.

Date of experience: October 28, 2014