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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1897th among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Louisiana
1 review
0 helpful votes
Follow Jade K.
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I ordered a package from she inside and was given a confirmation number on something that was suppossed to be express. Its been 5 days and I haven't received an email message or anything! I needed this outfit for an event. I am pretty upset :(

Date of experience: November 12, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
Your items really have been shipped. The tracking number is 9003080870. And you can track your items on this website:

http://www.cn.dhl.com/content/cn/en/express/tracking.html?AWB=9003080870&brand=DHL
The tracking history shows that your items has been signed for by J ksadney. Has you received your package?
Have a great day

Qatar
2 reviews
4 helpful votes
Follow Fatma I.
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I was going to buy now from this site, and after i read the reviews ill not

Thanks guys for all your reviews and Sharing experience

Date of experience: November 12, 2014
JUDY G. Shein Rep
over a year old

Dear customer,
We sincerely apologize for any inconvenience we have brought you and the late order.
We are improving our speed of transportation.The reason is that we are in the middle of busy season. And we will try our best to bring you professional and meticulous service.
Please contact us if you need any further assistance.
Regards

Guyana
1 review
1 helpful vote
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Fashion is the gem in a woman's treasure box.Its a weapon of beauty and submission. Looking good makes you feel good. I have tried online shopping many times and so far encountered a few discomforts. But it didn't end there for my crazy lust for fashion and quality clothings at great prices, safe delivery and an Active customer services to prompt all queries and questions (Efficient service)It doesn't end there when sheinside offers coupons, bonus point programs, affiliates programs and often times great discounts.
I have recently bought a certain amount of clothings and jeweleries and they were just as i had expected, great fitting which highligted my appearance with a stronger personality.
I love this site because I love clothes, shoes, costume jewelry and also bearing the fact that I get quality and quantity at a an affordable cost. Who would dare to past over such an offer? It's like why pay more when you can settle for less and still earn quantity. Sheinside has so far extended my love for fashion. I get what I want when I want. For future preferences I stand heads-on behind sheinside a site which makes me feel beautiful inside and out and satisfy my passion for fashion.

Date of experience: November 12, 2014
Nigeria
1 review
1 helpful vote
Follow Temitope J.
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For me, it did not take much time to figure out a Reliable and Trusted Online store because i have done business on sheinside.com that i feelso comfortable with every purchase.

The last wedding i attended was superb as i was admired with the tops i bought from sheinside.com and immediately my friends started asking me for the source of my class of dress. All i could tell them was,'JOIN ME ON SHEINSIDE.COM' for the exclusive outfits.

I cannot help but smile at the remarks i gave my friends.

Date of experience: November 12, 2014
Bangladesh
2 reviews
1 helpful vote
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I highly recommended this is an amazing website, and the best place to shop for clothes online! Not only is it one of my favorite places to shop, it also has the lowest prices and the best deals imaginable. One-day i have purchased many floral sweaters and I love all of them. And my family all member love also, They are made out of high quality material, and so much stylish dress, there are all cloth clour so much bright and attractable.if anybody visit this side i hope they are like to this all element, if you don, t trust me so please visit this side and purchase any cloths. I again tell you everybody this is really good website.

Date of experience: November 11, 2014
Italy
1 review
0 helpful votes
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Some weeks ago I received the item I ordered from SheInside.
The winter coat I bought is as beautiful as I saw in the pictures: if you want to check the item, here it is: Apricot Long Sleeve Double Breasted Belt Coat.
I LOVE the colours and the fabric quality is very good, and I think this site has reasonable prices. Briefly, the description on the website perfectly matches with the reality, I had no bad surprises.
I read some reviews of people who had problems with shipping times. Personally, I had no troubles: the tracking number worked and the coat arrived in time, even if I wasn't in a hurry.
I'll definitely buy again on SheInside, I had a really good experience with it, I still don't understand all those bad reviews.
Anyway, I recommend SheInside to everyone

Date of experience: November 11, 2014
Florida
1 review
2 helpful votes
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I purchased a few outfits from this site and totally loved them. The dresses I brought fit my body, and helped me hide my trouble areas. I purchased seven shirts, two pants, and five dresses. I haven't found anything to complain about. I wish I would have purchased more pants as they fit amazing!

Date of experience: November 10, 2014
Philippines
1 review
1 helpful vote
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I'll be honest with you, I was really reluctant to buy from Sheinside.com at first.

I kept seeing mixed reviews all over the internet, most of the negative ones pointing out that the shipping was really slow or that the returns policy was bad. However, the site is really pretty and easy to navigate, plus, all the items are so cute! I absolutely loved browsing through their galleries, to look for fashionable and reasonably-priced products. Most of the items here are actually pretty cheap, so that's definitely a plus for a univ student like me.

And that is why I decided to take the plunge and order a really cute sweater, as some sort of experimental purchase. :) It's only $30 and I wasn't in a hurry to get it, so I just wanted to see if if I could trust Sheinside for more purchases.

The bad? I received it around 3 weeks after ordering, which is pretty long, considering that most online sites deliver within 5-7 business days. I just let it slide, though, since Sheinside is an Asian company and it takes a while to deliver to the US. The good thing, though, is that the product was in a really excellent condition! It arrived in a nice little plastic packaging. It really looks exactly like what was advertised on the site. Even the measurements are spot on! Of course, that's simply awesome.

As a matter of fact, I have ordered a couple more products from them, and so far, I have yet to be disappointed. My orders arrive in perfect condition within 3-5 weeks, which is really slow for some, but it is something I can tolerate.

All I can say is, Sheinside is definitely not a scam, and it's a nice online site for buying different products. Shipping does take a while, so impatient buyers should either wait patiently for their sure-to-be-high-quality-items or just stay away. Anyway, it's their loss if they do the latter.

Date of experience: November 9, 2014
California
1 review
0 helpful votes
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I have bought a beautiful dress off of she inside and I am so glad that I bought it. I was looking for a dress to go for a party and I think i found the perfect dress. This dress is called "White Long Sleeve Hollow Lace Dress". I bought this in a size small and it hugs all my curves perfectly. The best thing about this dress is that it is very versatile also. I can wear this during the day or the night, just change my shoes and I am good to go. I highly recommend you check this out!

Date of experience: November 9, 2014
New York
1 review
0 helpful votes
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I started to buy dresses from this site in summer and I honestly love it.
Dresses are not overpriced and of good quality. They have a lot of stylish clothes for very reasonable prices and I have been impressed with the things I have bought.
The layout of the website is well thought out and makes it very easy to find and browse for things you want. The fantastic customer service has to be mentioned too because they are extremely helpful.
I will definitely be doing a lot of xmas shopping from here.

Date of experience: November 8, 2014
Connecticut
1 review
0 helpful votes
Follow Jana B.
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I can't exactly comment on the quality of the clothing, but the prices are incredible. My main comment is I placed an order a week ago and it states on my order it had been paid along and the money has been taken out of my account, but it says it's still processing. I emailed them, but got no response. Any one have this problem?

Date of experience: November 7, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
Your items really have been shipped. The tracking number is 4915531261. And you can track your items on this website: http://www.cn.dhl.com/content/cn/en/express/tracking.html?AWB=4915531261&brand=DHL
The tracking history shows that your items has been signed for by J Brown. Has you received your package?
If you have any other problem, please do not hesitate to contact us with any questions or concerns with this email:[email protected]
Have a nice day
Have a great day

Viet Nam
8 reviews
22 helpful votes
Follow Sheryl M.
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I love sheinside.com and the entire steals network. They have good products and always been quick to deliver the products that I order. The products are always in new condition. I highly recommend sheinside. Great deals! Great products! Quick delivery!

Date of experience: November 7, 2014
Singapore
1 review
0 helpful votes
Follow Olivia F.
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I knew Sheinside from my friend. She bought a dress from Sheinside before and I really love the dress. I decided to give it a try, to visit Sheinside's website.

Sheinside is very professional; fast shipping with good customer service.
I have always wanted to have a long dress; however so far I have not found the right dress for me, until I visited Sheinside and found Rose Red Long Sleeve Leopard Maxi Dress. I fell in love straight away. I bought the XL (because I am fairly tall) and tried the dress once I received the package.
I was so happy when the dress matched with the sizes posted online. I wore the dress during one of my dates with my boyfriend and for the first time in forever, he complimented me.
Therefore, thank you sheinside!

All in all, I am very satisfied with Sheinside. I will not hesitate to buy other dresses or clothes, because sheinside has a wide array of good collections at a good price! I will recommend to my friends who want to buy clothes online.
I would like to recommend it to anyone.

Date of experience: November 7, 2014
GB
1 review
0 helpful votes
Follow Shaz W.
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Brilliant service, fast shipping and good quality. I'm very happy with my order, i ordered over £500 worth of clothing and was a bit dubious as I read a bad review, but I don't really listen to bad reviews if there are some good! I'm glad i went with my instinct because my order was shipped within 24 hours and the delivery was pretty quick! For each step the customer service advisors were very helpful and answered all of my questions. I'm very happy I went with my gut as the clothing was fantastic for the price I paid. I will definitely be ordering again soon.

Date of experience: November 6, 2014
Ukraine
1 review
0 helpful votes
Follow Alexey K.
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I came here to write a review 'cause I liked the sheinside.com. I saw a lot of bad reviews here and I don't understand why they're here. Either I'm lucky or bad reviews are purchased. What pleased in the first place so it's price. Cheap, but good quality. I also had no problems with delivery, the dress arrived 2 days before promised. By the way, I bought that dress on a girlfriend's birthday, so it was very important that it arrived in time. Generally, I have no complaints. Great service.

Date of experience: November 6, 2014
Pennsylvania
4 reviews
2 helpful votes
Follow Audrey I.
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I am so happy with my purchases from SheInside. I have bought from them multiple times now and I am more than satisfied every time. I recently bought a burgundy lace dress, which is beautifully detailed and fits great. It was perfect for the occasion I bought it for and I got so many compliments on it! They have a great selection of clothes, jewelry, and shoes with all different styles. The prices are great and the quality of the clothing is outstanding. I haven’t had any problems with SheInside and will continue to shop from them. I couldn’t be happier with this site and would highly recommend!

Date of experience: November 6, 2014
Washington
1 review
4 helpful votes
Follow Abigail B.
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This is not a trustworthy wholesales site, which is true for basically all online wholesale sites. I think this one may be a bit better than other wholesale websites, but I would definitely not repurchase from here again.

First of all, shipping took a hell of a long time. I know it is coming from China, but this took a lot longer than expected. I've ordered from Korea, China, and Japan before but it has never taken over a month. Usually 3 weeks at most.

After that, when I received my clothing, they were all the wrong size! There were no tags on the clothing and the material was very thin and uncomfortable. I purchased a pair of shorts and a skirt (which I received two of for some reason), size medium, but when I got them I could have sworn they were a size XS! They were so tiny and the fabric felt and looked EXACTLY like felt.

I have seen people on youtube saying that they had good experiences with this website and I have heard people that have had awful experiences. I was one that had an awful experience.

Honestly, this site is just a gamble. Maybe you'll catch them on a good day and they'll send you some nice things in a good amount of time, but I'm more than positive that they'll just be slowly shipping out this extremely low quality crap.

Date of experience: November 5, 2014
JUDY G. Shein Rep
over a year old

Dear customer,
We are sorry for bringing you trouble.
We sincerely apologize for the clothes which have poor quality and size problem, you can send some images of our quality and size problem so that we can check with our factory.
After confirmation we will refund you full for any quality and size problem caused by us! The question is that if you returned your items to us, which address do you return? Also you have to give your tracking number, so we can check your items asap. As soon as we get your items, you will absolutely get your refund.We are improving our speed of transportation.The reason is that we are in the middle of busy season. And we will try our best to bring you professional and meticulous service.
Looking forward for your reply

North Carolina
1 review
0 helpful votes
Follow Miranda A.
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My personal experience with SheInside has been great. I've ordered multiple products from the site and have had no issues. It takes a little bit of time for the products to reach their destination, but I would say it's worth the wait. My clothes from this company all fit great and I've only had to return something one. When I did return it, the process was easy and I got a full refund. I'd recommend SheInside.

Date of experience: November 5, 2014
Virginia
1 review
2 helpful votes
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I placed my order exactly a month ago. Still haven't received it so I tried to contact Sheinside but there isn't a phone number. They do offer online chat but I haven't had any success connecting. Tried email, the response was a tracking link. For over three weeks it was processing and when I tracked it after that it has just said that a shipping label was being created. That is where I am today, a month out and I've received nothing. Definitely will NOT be ordering from this site again, no matter the quality of the items or value.

Date of experience: November 5, 2014
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Romania
1 review
2 helpful votes
Follow Demetrescu B.
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Hello, i'm writing here after my girlfriend bought an item from this shop.
At first i was skeptical about web shopping since. You know how much a pain and regret is after you get your products.
Well this time was different. She ordered it, the order cam in maximum 4 days in a nice package.
The item she bought is: Grey Hooded Long Sleeve Tiger Print Sweatshirt (actually she kept bugging to add the name of the item). The fabric is as they say: cotton and the quality - price ratio is very fair.
So, yes. She is happy. The hoodie fits her personality and it's a fit since i like tigers too.

Overall i rate it 5/5 for quality, shipping time and honesty about their product.

P. S: it would be even nicer if the shop had more animal or white tigers imprints too.

Date of experience: November 4, 2014