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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1897th among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow GArima M.
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I am writing this review just because I am so annoyed with Sheinside's services. It is so pathetic. I placed an order on Oct'30 and it's been 18 days and I dont know what's the status. I asked them for a refund and guess what it took 9 days to respond on that too. I will never ever place an order here and don't recommend it to anyone. Pathetic service!

- After couple of interaction with the customer service I finally managed to get my money back in 10 days. Feeling relaxed!

Date of experience: November 18, 2014
Texas
1 review
0 helpful votes
Follow emily s.
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I have this crazy obsession with floral knits so after I came across sheinside.com, i ordered the Apricot Long Sleeve Floral Dipped Hem Sweater and the White Contrast Organza Floral Knit Sweater. Both of these sweaters were super cute, and I was overly excited to get them. The service was exceptional, very fast replies for my questions to customer service. I received my package about 3 days later than the supposed delivery date, however, I was satisfied with the products inside. The knit sweaters came in perfect condition and the fitting was just right. They are so comfortable as well! If you're looking for some nice knits, I haven't tried the others, but I definitely recommend these two.The price is definitely worth the material you get out of it.

Date of experience: November 18, 2014
Italy
1 review
0 helpful votes
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I have ordered a Silver Multilayer Spiral Ring and a Fashion Gold Multiple Rings (the first one for me, the second for my wife). The quality of the rings are really high considered the good prices. I had a doubt about shipping cost, but the customare care service helped me to find the solution, and answered me very soon. This is the first time i ordered from SheInside, and i'm going to buy again from this site on the next days. I have received the package on estimated arrival date, so i'm totally satisfied concerning this purchasing. I recommend SheInside to everyone.

Date of experience: November 18, 2014
Maryland
2 reviews
3 helpful votes
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The worst online store ever. I bought some clothes on october 05. Today is november 17 and they have been telling me that in a few days my clothes will be shipped. They are thieves I'm so angry and frustrated. And from panama and i purchased a lot of jackets because i moved to united states and I have been waiting for them to use them in winter and I'm freezing myself. I want a refund. This online store is a scam. I don't recommend it at all. Its a scam. They are irresponsible and liars! The shipping information is false. She inside is affecting people. Don't play with peoples patience.

Date of experience: November 17, 2014
JUDY G. Shein Rep
over a year old

Sheinside Help
Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
Your items really have been shipped. The tracking number is 9003079153. And you can track your items on this website:

http://www.cn.dhl.com/content/cn/en/express/tracking.html?AWB=9003079153&brand=DHL
The tracking history shows that your items has been signed for by Robinson. Has you received your package?
If you have any other problem, please feel free to contact us with this email: [email protected]
Have a great day

California
1 review
0 helpful votes
Follow Maranda B.
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I love the pants i just got from this site. Im very short and they fit just right the shiping was fast and the pant were so cute i will deffantly buy from them again

Date of experience: November 17, 2014
India
1 review
1 helpful vote
Follow Iliana D.
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Sheinside is one stop shop for women. I have purchased third time from this website and again I am totally satisfied with the service and the delivered product. I’ve bought some outfits and pants from this website and loved them very much. The order was delivered a day before expected delivery time. The website has different categories for women‘s dresses and accessories. They have dresses which is in latest trend and accessories as well. The website has search system to explore from thousands of products. The style, color and fitting is very impressive and I hope that I would have purchased more dresses from Sheinside. Once I was gifted necklace from one of my close friend and I was very much happy as it looks so beautiful. I highly recommend this website for those girls and women who want to purchase dresses in trend at an affordable price range. They have a wide range of fab clothes and also have interesting discount schemes which really help you to save more dollars. In future I am going to purchase all my outfits from Sheinside for birthdays, parties and for other important occasions. I am very much satisfied with their service, deliver procedures and products available on website.

Date of experience: November 17, 2014
Hong Kong
4 reviews
22 helpful votes
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Some time ago I ordered 7 items from them. I think that quality is ok (not great, but not horrible either). The shipment took forever and it seemed to me that they do not speak English but using something like Google translate to communicate to costumers, cause I got some pretty confusing and monotone answers. I would never buy from them again.

Date of experience: November 17, 2014
JUDY G. Shein Rep
over a year old

Dear customer,
We sincerely apologize for any inconvenience we have brought you.
Our customer services' English standard is limited, our company will train our customer services strictly, we will give you a more professional and meticulous service in the next time.If you have any other problem, please do not hesitate to contact us with any questions or concerns with this email:[email protected]
Have a nice day
Regards

India
1 review
2 helpful votes
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Wow...
November 19, 2014

Wow... this is the fashion hub! What a great collection of fashion clothes like dresses, tops and skirts. You can find the out standing jewellery which are suitable to your clothes.

They have everything for every women to be look something special and be comfortable. There's lots of accessories for like sunglasses, belts, hats and so much. You just come and look and you become fan of that.

They provide sale which you can never imagine. Just you want and loved to buy everything they have bcoz they provide wide variety with reasonable price. Just gone through it guys, and you will never disappointed. Have fun with your shop.

This is the one stop for all you want shop!

Date of experience: November 16, 2014
New Hampshire
1 review
1 helpful vote
Follow Goddess C.
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They are a wonderful variety of women's fashion. I love their sweaters and shoulder wrap coats. I have two on in beige/tan Khaki Hooded Cable Knit Cape Sweater and one in black I love them they were with every outfit and they are just enough warmth to go casual or dressed up. The prices are decent prices and you get great quality. For an online shop they are quite nice. I hate this time of year to go shopping, I do not like all the holiday rushes, I prefer to shop online for things I am looking for and have them delivered. They were shipped to me in great timing, and now I am all set for the holidays. Thank you so much!

Date of experience: November 16, 2014
Texas
1 review
1 helpful vote
Follow QUAN K.
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The first time I ordered from Sheinside, it took them about 3 weeks to get here. Of course I was extremely pissy about it. After being anxious for so long and not get it when they give u a time frame, I can no longer wait and put it aside. (Hence: stuff from China usually takes that long to arrive.) Anyhoo, the second time I ordered well over 100 bucks just to get the free express shipping and to my surprise, it actually arrived sooner than expected. 10 days to be exact. 10/31-11/10. DHL DELIVERY. All items were as pictured. The quality of all my shirts were good. There weren't any washing instructions or even a brand tag on most of the shirts. Kinda weird. Lol. Well, I washed them in my washer, but on hand wash setting and luckily the shirts didn't shrink at all. I did not use the dryer, just to be on the safe side. Some of my shirts did have a very tiny tag below that said, "dry clean only." I didn't wash those of course. Every piece I washed were hung dry. Anyways, I don't believe all reviews on here are fake. I do believe everyone like myself, who didn't get their orders AS EXPECTED were very frustrated. Especially if it was an item as a gift or for an important event. What makes it worse is when they added a false advertisement that said," ships within 24 hrs!" Haha! Other than shipping weren't AS EXPECTED, their clothings are very trendy and affordable. Qualities are good. Most clothings are one size tho. Made for a typical Asian. Lol. So definitely make sure the measurements fit you. If you're patient and are willing to wait it out for affordable trendy pieces with good qualities... shop here. HOPE THIS HELPS!

Date of experience: November 15, 2014
California
1 review
2 helpful votes
Follow Karla M.
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I love SheInside since they are so accurate with sizing. I'm really picky about what fits me since I am so petite. All the products I've ordered thus far has fit me perfectly! The items that I ordered arrived here on the estimated arrival date and they were packaged very nicely and efficiently. No need for a large box if the clothes can fit in a small bag. The prices are very reasonably, especially someone for a college student. Gotta love it!

Date of experience: November 14, 2014
California
1 review
1 helpful vote
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I recently bought White Stand Collar Long Sleeve Chiffon Blouse.
This blouse is really pretty and airy, the fabric is nice and comfy and it looks both casual and elegant, it's a great bargain for such a nice top, am glad I got it and it arrived on time as described.

Date of experience: November 14, 2014
Lebanon
1 review
2 helpful votes
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Shopped from Sheinside for my girlfriend and SHE WAS AMAZED! I bought her a really cute dress and she absolutely fell in love with it. The service was fast and came on time, the quality is great and the prices are outstanding and unbelievably affordable! And i must say I'm really satisfied!

Date of experience: November 14, 2014
North Carolina
4 reviews
9 helpful votes
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I have ordered a couple of times from this website, and each time I have never had an issue and I have always been satisfied with the pricing of the items as well as the quality of the items. I love how even the items that are not on sale are affordable and that just makes me more excited for when I shop the items that are on sale because I can get more bang for my buck. Like this last time I ordered a super sexy yet sleek design of a dress that is black with lace. It looks so vintage yet modern put together and the second that I saw it, I knew I had to have it, I know that I would look so good in it. I am really happy with their selection and have turned a lot of my friends on to this website. I cant wait for my next paycheck so I can buy more cute clothes for very little money, thank you!

Date of experience: November 14, 2014
Virginia
1 review
2 helpful votes
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I have purchased from this site twice and have never had any issues. The shipping is fast and arrives on the estimated arrival date. I love all the goodies I have ordered. I find the quality to be great and I love that they actually carry what's in style right now. The site is easy to shop on and loads for items to search through.

Date of experience: November 14, 2014
Oregon
2 reviews
5 helpful votes
Follow Tracy F.
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Yay, I just got my package yesterday, which was 3 days before the expected delivery date. It shocked me because after placing orders, I have read a lot of reviews that this site usually ships pretty late. I felt a little worried and annoyed. However, surprisingly, I got mine much sooner than I expected, which is good. :)) And here it comes, my cutest dress I have ever had. It's white with florals print, short leave. I love the design, so elegant and cute as the same time. I usually concern about sizes when I buy clothes online, but this dress comes with the exact size, which give me no reasons to return. I LOVE IT. The price was on sale, only $19 something... With the same amount of money, I couldn't find the same kind of great design and comfortable material in any stores to be honest, not even Forever21 or so... Winter is coming, I also looked for something warm to wear, like a hoodie or sweater, but I didn't find anything that I like at any stores. So, I also looked on Sheinside, and yup... I found one... I was white long sleeve sweatshirt with hood and side pocket. The thing that actually caught my eyes was the unique and cool looking design. You know, normal sweatshirt are kind of boring, nothing impressive. However, the one I got has a few gold button down from the neck with zipper underneath. The button line doesn't go straight down, but it goes a little sidelong to the right. It doesn't go all the way through but it goes half way through. Anyway, I don't know if you can imagine it or not, but go on the website and check it out :) The cotton material is warm. With that $23, I think I'm ready for winter ;) And, it's white too, so it's easy to mix with other pieces. I think I will find Christmas presents for my sisters and nieces here too. People, especial girls, go check this site out. Some people my have bad experience about it, I'm sorry to here that, but I truly had good experience, so I just thought I should share. IT IS REAL and AMAZING :)

Date of experience: November 13, 2014
Washington
1 review
0 helpful votes
Follow Natisha R.
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Found a few good looking dresses for my summer trip and I was very happy with all of the fits and the quality of the fabrics! Shipping was good came just in time for my trip, I got quite a few compliments about the dresses and can't wait to wear them again! I am one happy customer!

Date of experience: November 13, 2014
Florida
1 review
2 helpful votes
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Good deals and nice products - I have used this website several times to purchase both individual items and bulk items for a club that I belong to. I have found both the clothing and jewelry to be of good quality and as depicted in the photos and descriptions. A few times the shipping has taken slightly longer than stated but this was expected as the items are coming from overseas and I always account for this when shopping at these sorts of websites. Overall, the prices simply can't be beat and the wide range of selection that they have is also pretty amazing.

Date of experience: November 13, 2014
Philippines
1 review
0 helpful votes
Follow Sarah N.
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Sheinside is like a shopper's bestfriend. They have the most fab clothes at an affordable price and they also have loads of discounts that really helps me save more. I love their skirts and accessories. My boyfriend bought me a necklace from them and I was so happy, the necklace looks so stunning. Whenever there's an upcoming party, I buy the clothes and accessories i want to wear from them and they never fail to impress me with the quality. I will surely buy from them over and over again. I highly recommend it to anyone who wants to be in trend at an affordable price

Date of experience: November 12, 2014
India
1 review
0 helpful votes
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I recently order a Black Neck Long Sleeve Lace Slim T-Shirt for my girl friend.The dress arrived in perfect timing and was exactly what I ordered. What an incredible deal this was for such a beautiful dress. She looking amazing in that dress.The quality of dress was very good. Your prices were unbelievable.
I'd certainly recommend this site to anyone and will be returning for more in the future

Date of experience: November 12, 2014