Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
grey stargrey stargrey stargrey stargrey star

Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1913th among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Grace j.
Unfollow Grace j.
Share Review
Report Review

Well, I've never buy from online stores before, but sheinside.com really gave me a wonderful experience, the variety of warm clothes of high quality in the comfort of your home to discover. The winter season has arrived with his glory on the top and get the perfect fitting is really incredible. Last week I went to explore different online stores to buy a sweater for my brother; I found sheinside.com as my friend and the idea to recommend a chance for these reputable providers of services; I did not know that my single click done my best families. I gave my brother black hood; Look at the quality and characteristics of timely delivery, my older sister also ordered and 1 hour after receiving the first order. If you really want to buy warm clothes at a very affordable price, you should contact sheinside.com; What I say to safety that I experienced the same thing to accomplish. They treat their valued customers with great care and provide all the instructions and information data services and offers from the company, which may be for customers in the near future. Distributors are open to any suggestions or questions for future considerations. I recommend for Sheinside.com satisfied customers; should they strive for a great experience shipping ever.

Date of experience: November 26, 2014
Texas
3 reviews
3 helpful votes
Follow Jennifer A.
Unfollow Jennifer A.
Share Review
Report Review

Purchased the Black Lapel Long Sleeve Buttons Woolen Coat and OMG it is awesome! It was easy finding plain wool coats in stores but wanted something more stylish and fun. Quality is good, weight was perfect for the last cold front that rolled into Texas. Buttons are nice. Shipment was right on time, item was well packaged and not smashed and wrinkled even after the mail man squished it in my box. Love and highly recommend

Date of experience: November 26, 2014
Sri Lanka
1 review
0 helpful votes
Follow John S.
Unfollow John S.
Share Review
Report Review

Excellent!. I've ordered a few things from SheInside. I love them for their well-priced clothing. I like the quality of the clothes also.The things I ordered were delivered right on time and was in perfect condition. They stayed in contact about shipping and it was prompt. 100% satisfied. Highly recommended for online shoppers. :)

Date of experience: November 25, 2014
GB
2 reviews
2 helpful votes
Follow Abhishek V.
Unfollow Abhishek V.
Share Review
Report Review

I'm amazed after reading the rest of reviews here since I actually had a really great experience! I'm very bad at shopping especially when it comes to shop for my girl. It was her birthday last week, I wanted to gift her a couple of dresses. This site was recommended to me by a friend, I went through it and found some amazing dresses with cheap prices. Instead of 2. I bought 6 dresses for her that too on discount.
The delivery came really fast which was perhaps very impressive. I saw the happiness on her face when I gave it to her!

Free shipping + 20% Discount = What else one would want? I give it a thumbs up! Cheers

Date of experience: November 25, 2014
New York
1 review
1 helpful vote
Follow Nadine R.
Unfollow Nadine R.
Share Review
Report Review

I got my sweater from them and I absolutely loved it!
It was of great quality, and looked even better than the it did on the website.
I would order from them again, and I would definitely recommend them to my friends.

Date of experience: November 25, 2014
Virginia
2 reviews
1 helpful vote
Follow Leslie J.
Unfollow Leslie J.
Share Review
Report Review

I needed a nice outfit for an upcoming date with my boyfriend, and I heard about decided to purchase something nice to wear from SheInside. I heard about this company via word of mouth from a few friends. All of their amazing selections are hard to choose from, but I ended up choosing the "Wine Red Short Sleeve Bodycon Dress". Shipping was quicker than expected. The dress looks absolutely beautiful in person! I was surprised at the amazing quality. I would also like to add that it fit perfectly on me. My boyfriend liked it too! I had to contact them once with a question, and I appreciated that they replied right away. I recommend them highly.

Date of experience: November 25, 2014
India
1 review
2 helpful votes
Follow Lori H.
Unfollow Lori H.
Share Review
Report Review

This dress hides all the flaws! The top hangs loosely to hide my waist and my arms are covered just enough. This dress is on the short side but is classy enough to pull it off. Quality is good as well. The skirt has some stretch which makes the fit even better. My measurements match the size and so that's what I ordered and the fit was perfect.

Date of experience: November 23, 2014
GB
1 review
2 helpful votes
Follow Marlon J.
Unfollow Marlon J.
Share Review
Report Review

This is actually the first time I am buying on Sheinside.com, I was looking for a nice dress for my wife as a gift for our wedding anniversary. The site has such a wide variety of items that I didn’t really know what to choose but I ended up buying her the Black Sleeveless Tribal Embroidery Maxi Dress and the Black Crocodile Chain Satchels Bag to accessorize with it. It was definitely the perfect gift to do and she was delighted! The details of the dress are beautiful and the quality of it is just amazing! The clutch was a great match with the dress. It is definitely a great value for a small price! On the top of it the delivery has been very fast which makes my experience even better. I am really impressed with Sheinside.com and will buy more items very soon!

Date of experience: November 23, 2014
North Carolina
2 reviews
15 helpful votes
Follow Felicia B.
Unfollow Felicia B.
Share Review
Report Review

I really love this site and recommend it to anyone who is looking for affordable clothing! Yes the shipping time is long but there's a reasonable explanation for that! I did a video review of the site so you can take a look here if you want more information: http://youtu.be/japnniywhYY

Date of experience: November 23, 2014
South Carolina
1 review
1 helpful vote
Follow sara s.
Unfollow sara s.
Share Review
Report Review

Let me start off by saying that I really like SheInside! There products are very reasonably priced and made of good quality materiel. I have been very impressed with the items that I have bought. The dress I ordered was delivered right on time and was in perfect condition. I received lots of compliments that night :) I would recommend SheInside to anyone who loves nice looking clothes at a discounted price.

Date of experience: November 22, 2014
Ohio
1 review
1 helpful vote
Follow Calvin M.
Unfollow Calvin M.
Share Review
Report Review

Excellent business
November 25, 2014

Excellent business. I love them for their well-priced clothing and prompt delivery. I ordered some cute dresses and accessories for my wife and I received them exactly as advertised a few weeks later. Well-priced, quality clothing combined with prompt delivery has made me want to do business with them over and over.

Date of experience: November 22, 2014
Illinois
1 review
1 helpful vote
Follow John G.
Unfollow John G.
Share Review
Report Review

I bought a jacket from here that I needed for a party. The jacket was exactly like what it looked like online. It is now my favorite jacket I own. I got it in time for the party. They stayed in contact about shipping and it was prompt. I would definitely use them again.

Date of experience: November 21, 2014
India
2 reviews
2 helpful votes
Follow Ashley W.
Unfollow Ashley W.
Share Review
Report Review

I am a regular online shopper and had a very great experience with SheInside. This was my 10th order from SheInside and I am so much satisfied with the products, service, support, timeline everything.

I will ask all other online shoppers to try this once, you will get a great experience. This website is simply awesome and quality of products also very very good.

Thanks, Keep it up!

Date of experience: November 21, 2014
California
1 review
0 helpful votes
Follow Candace S.
Unfollow Candace S.
Share Review
Report Review

I was turned onto sheinside by a classmate of mine after admiring her jacket. I had never heard of it before and was leery that I would end up with cheaply made imported clothes given how inexpensive they were. Boy was I wrong! I ordered the pink ombré bandage dress for my sisters baby shows and OH MY GOD. I got 20% off for it being my first order and it was in my hands in a week. The dress was well made and beautiful! I've since placed a larger order and am slowly redoing my wardrobe. The prices are so good! I will definitely be a lifetime customer!

Date of experience: November 20, 2014
Virginia
1 review
2 helpful votes
Follow Dana P.
Unfollow Dana P.
Share Review
Report Review

I ordered my clothes about two weeks ago and received them today. I picked out two dresses and a shirt and was very pleased with the quality--they were all very pleasant fabrics on the skin. Aside from that they wore well and were the size it said they were on the site.

Now, that might not seem like such a big deal, but many websites that you buy clothes from might say one size but end up being about three sizes too small. So of course I was thrilled that this was not the case.

The quality was also very good. As in, how trough the fabrics were. Now, I don't mean you should go stick these clothes with spikes or anything but I do mean that you can expect the clothes to hold up to everyday wear and tear. They're not going to break just because you have a toddler who pulls or your sleeve or tugs at your shirt's tag.

All in all, considering how utterly busy the shopping and shipping rates and lengths can be this time of year, I'm glad I got my stuff as soon as I did! This company is amazing, and you should shop here if you want good clothes for good prices.

Date of experience: November 20, 2014
Illinois
2 reviews
3 helpful votes
Follow Ione B.
Unfollow Ione B.
Share Review
Report Review

After reading some reviews of the site and browsing the clothes, I decided to give it a shot. I saw an adorable shirt for only $10 and figured it was worth the risk. I was absolutely right! I used the same card (Debit) I always use to order online and had no issues with payment not going through. My item shipped and got to me within a week, which I am perfectly happy with. Although I didn't need to contact customer service for anything, it was nice that I received an email thanking me for my order. Personally, I had no issues. I checked over my new harry potter shirt and didnt see any stains, tears, or defects and it fit me like I expected it to and went through the wash just fine. I would order from this site again, possibly do my christmas shopping here.

Date of experience: November 19, 2014
Kentucky
1 review
0 helpful votes
Follow Zairia M.
Unfollow Zairia M.
Share Review
Report Review

This is a great clothing website! The clothes are adorable and very in style at the moment! As a college student, I have to shop on a budget and this is a great store for shopping on a budget! They have dresses for every occasion! I ordered six dresses from the sale section for $80.00 and they shipped the next day. I received them a week later, which was the exact time they said I would receive the product with the cheapest shipping package. The clothes came in great condition (no tears, rips, holes, etc) and the quality of the material was pretty high! I highly recommend this store for girls who want to delve into the world of fashion without being mainstream! People will come up to you all the time and ask where you got that stunning lace dress or adorbs floral a-line dress!

Date of experience: November 19, 2014
Serbia
1 review
0 helpful votes
Follow Ana B.
Unfollow Ana B.
Share Review
Report Review

I've ordered a few things from SheInside and have always been very satisfied. I like the quality of the clothes and I think it's a very good deal for the price. The latest thing I got is this burgundy sweater and I love it, it has a very interesting and creative knit design and is very warm and comfy. I would definitely recommend!

Date of experience: November 19, 2014
Bangladesh
1 review
1 helpful vote
Follow Helen J.
Unfollow Helen J.
Share Review
Report Review

This E commerce Store is just awesome i ever seen. Really it's great not only for it's customer service even with all service they are the best. I just buy a "White short Sleeve" only for $19.33 when the same product is double price on another site. I really appropriate about there customer service it's 24/7 and i just get my problem solved within 5 minutes. It's amazing to share that I got my product with in 24 hr after order but one think is remarkable that there product Quality, I never thought the I will get this type of product for this price it's really unenviable. I really recommend SheInside.com for a great shopping experience and I always get back here for there awesome services.

Date of experience: November 19, 2014
Virginia
1 review
0 helpful votes
Follow Susan G.
Unfollow Susan G.
Share Review
Report Review

I purchased a wool jacket, a dress, a scarf and a pair of earrings from sheinside. I'm very happy with all of them. Shipping did take a long time, about 3 weeks from the time I ordered, but considering it was travelling half-way across the planet, to me this is understandable.
The clothing fit as described. Make sure you read the measurements on the site and compare to your own actual measurements (no cheating!). Chinese sizes are waaaayyyy different (smaller!) compared to US sizes.
Quality was great!
There were additional taxes due upon delivery, but I think this has to do with each Country's taxation policy, and not Sheinside.
I will definitely purchase from this seller again.

Date of experience: November 18, 2014