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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1897th among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Kenya
7 reviews
7 helpful votes
Follow Dennis M.
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Every woman likes that pleated cloth: the perfect ones are found at Sheinside.com. Nowadays with online purchases, the cloth shown on this platform is ideal for your purchase. I have specific dates I go online and I have specific cloths I would want to buy at a particular time. This time round was aiming at a knee length dress and the Black Long Sleeve Backless Scalloped Dress was a cloth I will not by pass. With this cloth available in the online store, the next thing for me was to add it to the cart. I remember I almost clicked the wishlist button. There was nothing to wait for except purchasing it.
The backless Scalloped dress is plain black. Its long sleeve matches its length. When I received it, I decided to go back to the website and see whether they shipped exactly what is described. I realized that the dress description was exact. The price was exact. The only thing which was not exact was the delivery and shipping time. Perhaps I will have to associate this with logistics, which are beyond Sheinside's control. This site is a real lure. The prices and the cloths designs will make you want to wake up and stay at the website the whole day buying clothes and accessories. I will urge every lady to control their buying from Sheinside otherwise the site has everything a woman wants and one might end up buying everything.
I have shopped online across a number of websites and Sheinside.com seems exceptional. The management of this site seemed to have prepared well before developing an online shop because the site always has fresh products. I have never seen preorder services onsite but I believe that designers and makers of women clothes know the industry. I love it when I find a challenging dress that looks nice and smart, which I have not worn before and which seems affordable.

Date of experience: December 4, 2014
Florida
1 review
0 helpful votes
Follow Isabel H.
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SheInside is my go-to site for all my clothes! I used to buy at the big department stores like Nordstroms or H&M, but on a friends' recommendation found SheInside. It is literally a fashion guru's heaven! The prices are unable to be beat- I found a homecoming dress that would have been upwards of $150 for $30 on SheInside and was complimented on it all night. Not to mention, because a lot of people don't know about this gem, no one else had my dress! Now, SheInside is where I get all of my clothes. It's inexpensive with an expensive quality and I love the style. I could literally spend hours on this site :)

Date of experience: December 4, 2014
GB
1 review
0 helpful votes
Follow Bell G.
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I bought the Wine Red Off The Shoulder Bodycon Dress from this site and I absolutely love it! I had a party to go to and ordered this as one of the options to pick from, I ended up wearing it as it fit me really well and the material is over a great quality.

It arrived sooner than I expected and the price is really cheap compared to other websites I have similar clothing on. Would definitely use them again for dresses to wear over the Christmas season.

Date of experience: December 4, 2014
Pakistan
1 review
0 helpful votes
Follow Noor S.
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I have shopped from sheinside.com for the first time. A friend of mine had shopped from sheinside for her dress and some accessories. She recommended me this online shopping site after her good experience. Winter was ahead and winter shopping is a charm for me. Sheinside has an awesome range of winter sweaters, knitwear, coats and jackets. All the designs and styles are so trendy and loveable.

In the sweater's range I visited pages of floral knit wear, stripped knit wear, printed knit wear and a couple of others and some beautiful floral knit wear attracted me. I bought a rose pattern floral knit wear which is so pretty and so soft. Quality is really good that it keeps me warm and it still looks new even though I wore it on my trip last week for four consecutive days.

From jackets and coats range I liked and bought a decent, slim looking fur collar coat. Quality of this coat is also good, no doubt, because the fur is so soft and quite comfortable with my neck and it keeps me warm in cold nights out. Everybody adores me wearing this trendy and stylish coat, so I am in love with it this season.
Sheinside.com offers 20% off for the first order. That made me save money after such a wonderful shopping. My whole experience of shopping, shipping and product usage was so good that they made me a loyal customer now. I definitely recommend everybody to go and grab the trends of your choice. :)

Date of experience: December 4, 2014
Romania
1 review
1 helpful vote
Follow Adelina P.
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I needed a dress for my cousin's wedding, because, although my closet was full of clothes, I had nothing to wear( every girl can relate!). The wedding was taking place in an open area, so I needed something simple but elegant, and not too formal. After I spend hours trying to find something nice, I realized I shouldn't waste my time running from one shop to another. I tried online shopping instead. A friend recommended me this website, so here we are…
Since I love flowers, I found this dress more than suitable for the occasion. I was surprised by the high quality of the material, not to mention the price, which is more than affordable. Moreover, I was very satisfied by their service. The packet arrived in less than 30 days, as it says on the website.
I really recommend this web site. You won't waste your time or nerves waiting in the line. I am pretty sure that the product will meet your expectations. It never happened to me, but a friend of mine accidentally bought a larger dress. She sent it back and they had gave her the money back without any problems. How cool is that?

Date of experience: December 3, 2014
Canada
1 review
0 helpful votes
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I'm having the exact same problems as I have just read on this page! I wish I would have read here first, I would never have ordered. I ordered a couple items and spent the extra to get free shipping (one more dress over paying for shipping... worth it) My order keeps saying its being processed... It was meant to be here in 3-5 days. Its been a week and when I msged them, I seem to have gotten a generic reply. They told me 2 of the items are on backorder... That they need to make a new batch. That was never told to me when I ordered. When I asked if I could cancel the two items so that the rest could ship... I was told no. Maybe all of this should be communicated to the client. I ordered with three weeks until my vacation but now I am being told it won't make it here until after I get back. And the online help (because there is no phone number where you can call and talk to a person) is generic. I don't think it's a real person. I keep getting the same line each time I ask something new. I will never ever order from here again, I'm so disappointed as I was really looking forward to the dresses I had ordered.

** Update When I spoke with "Kevin" online. He told me my order was UNPAID when I said it wasn't... I was told to go find a confirmation number from paypal... So it shows its been paid on their site, its being processed, and they are waiting for two items... but it's not paid!? This website is a total scam.

Date of experience: December 3, 2014
JUDY G. Shein Rep
over a year old

Dear customer,
We sincerely apologize for any inconvenience we have brought you.
We have refunded $102.96 CAD: 123.56 to your paypal account. Generally speaking, you will receive the money in 2 to 5 working days.
Please confirm whether the money to your account. And wait patiently.
Regards

New York
1 review
0 helpful votes
Follow K K.
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I can't respond about the actual clothing because my order still hasn't shipped. Ordered a week ago with express shipping and after talking with an agent, my order still hasn't been "prepared well." Grammatically and logistically it makes absolutely no sense. All I was told is that they hope I can understand but there's no shot it will be shipped soon. Also, the customer service rep was rude and just kept on saying he will cancel my order. I obviously spent time searching the site to pick out items, I WANT THEM. This is literally the worst online shopping experience I've ever had. Not sure if the clothes will be worth it.

Date of experience: December 2, 2014
JUDY G. Shein Rep
over a year old

Dear,
Sorry for the late order.
The reason is that before we ship your order, we have to prepare your products, do strict quality-control tests and carefully package the items. Sorry for the delay. Once the clothing have been sent, we will give you the tracking number in 7-8 days. Thank you for your understanding.
Have a nice day

Massachusetts
1 review
0 helpful votes
Follow Cindy M.
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I love all the style in sheinside. However, the shipping is horrible! It never ships on time whenever I order my stuff. My friend who ordered with standard shipping was one week faster than my express shipping. I tried to contact the customer service and let them knows my problem because it is not the first time. The girl who answer my problem said they can't do anything to fix it. And now, I order my stuff two weeks ago and it still processing and I have no idea why! I hope both of my packages that I ordered recently can ship faster.

Date of experience: December 2, 2014
JUDY G. Shein Rep
over a year old

Dear customer,

Nice day!
We sincerely apologize for any inconvenience we have brought you and the late order.
We have contacted with the production sector, they have prepared your items well. You items are ready to ship out.
It may take 3-4 days. Once the clothing have been sent, we will give you the tracking number.
Please wait patiently.
If you have any other problem, please do not hesitate to contact us with any questions or concerns with this email:[email protected]
Have a nice day
Yours sincerely

District of Columbia
1 review
0 helpful votes
Follow Isabella R.
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This is, hands down, the best of Anthro's early fall release dresses. I picked one up today and I'm thrilled to review it, I think it's really a great little number!
The Good - Though it seems voluminous in the photos, it really has to be seen and tried on to be appreciated. The fabric is a heavy stretch jacquard which has a fantastic way of holding you in and also skimming over curves at the same time. It's NOT nearly as poufy in person/on you and the skirt is so well proportioned that it will hit most figures at a flattering place. The top fits great and has just enough curve to the higher neckline to be flattering even for the bustier among us who usually need a deeper scoop neckline to be visually slimming. This just... works!
Also good is the length. If you're on the shorter side, it still won't hit you right at the knee, just above it and for taller gals, it's a great lower thigh length. I've tried this on with boots and heels, tights and bare legs and each way it looks RIGHT.
I also love the red color, kind of a cinnibar red, easy for most people to wear and great for fall.

Date of experience: December 2, 2014
Georgia
1 review
1 helpful vote
Follow Dovie M.
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The processing of your order can take a few days, so make sure you have enough money in your account to make the purchase. The clothes run terribly small, too small for someone who wears size small clothing, so if you are buying for a tween, this might be a good place. My first blouse ripped up to the armpit on the left side my first time wearing it, and my fourth blouse had a hideous melted plastic looking line that will not wash out. The "sweaters" are see-through and the jewelry looks cheap. Any attempts at customer service will be met with broken English and poor punctuation.

Date of experience: December 2, 2014
JUDY G. Shein Rep
over a year old

Dear customer,

We have read your feedback on sitejabber.com.We are sorry for bringing you troubles.
We sincerely apologize for the two which have size problem, you can send some images of our size problem so that we can check with our factory.
After confirmation we will refund you full for any size problem caused by us! Or we can exchange your clothes for a larger size. Looking forward your reply.We will improve English proficiency and give you professional service in the future.
Regards

Spain
2 reviews
6 helpful votes
Follow Alan D.
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Well after reading the reviews of this site I was hesitant about ordering the dress I had fallen in love with. I ordered and paid and to be honest I did not expect the dress to turn up after what so many people had said about this not working, that not working, then I could not be disappointed. How pleasantly surprised was I when it was delivered! I had to leave a review because I had no problems at all. Everything went very smoothly, from ordering, paying and using my tracking ID to see where the item was. It did turn up and it is beautiful. The quality is great and it fits like a glove. I love my black long sleeved embroidery maxi dress it is so me. Thanks guys and will definitely be shopping with you again. (Claire, Alan's wife!)

Date of experience: December 2, 2014
Colorado
1 review
0 helpful votes
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I recently purchased a sweater from sheinside. I wanted a sweater that would look stylish and cozy since the weather is getting below freezing now. I bought the Purple Long Sleeve Vintage Geometric Print Knit Sweater and I absolutely love it! The fabric is very soft and it looks amazing. I personally did not have any issues with shipping and received my sweater within a decent amount of time.
I also absolutely love sheinside's point system. I am a college student and always looking to save money. Each dollar spent at sheinside is turned into a one-cent credit, which can be redeemed on future orders. I think this is a great program and I am sure now that I have started shopping on sheinside these points will add up and save me some money.
I have had no issues with sheinside. I think the clothes are adorable and very affordable. I have had no issues with shipping or customer service. I would and will definitely buy more from sheinside.

Date of experience: December 1, 2014
India
2 reviews
2 helpful votes
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Before visiting SheInside.com, I was looking for a stunning chiffon dress in local stores as my fiancé insisted the one. I explored many online shopping sites, but finally I felt pleasing after visiting SheInside.com. The site offers a huge collection of dresses including chiffon that I needed. I selected a wonderful sexy blue chiffon dress with around 20% discount!
I got the order before the site promised to deliver. I was so happy wearing the dress as everyone praised the dress so much. I love the dress and also the SheInside.com for providing me the so nice dress in reasonable price.

Date of experience: November 30, 2014
New Jersey
3 reviews
1 helpful vote
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I've been buying from this site a while now and the main draw is the quality compared to the price. They have a vast selection at very low prices. My recent purchase was the ruched jacket which seems to be only available at sheinside. The price was simply amazing for a jacket of such quality. It was shipped out fast and upon receiving it, I was once again content with the value this site offers. Even at discount prices, all the sizes I needed were in stock where they're are usually out of stock elsewhere. This is a great site if you want to fill up your wardrobe without digging too deep into your pockets.

Date of experience: November 30, 2014
California
1 review
0 helpful votes
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I really hope this site is not a scam, i order for some clothes for 2week, I still can't track the day of delivery. And the site state 5 to 7 days shipping. And also the message sent to me say they will send me update 5/7 working day.

Date of experience: November 30, 2014
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day!
We sincerely apologize for any inconvenience we have brought you and the late order.
We have contacted with the production sector, they have prepared your items well. You items are ready to ship out.
It may take 7-8 days. Once the clothing have been sent, we will give you the tracking number.
Please wait patiently.
If you have any other problem, please do not hesitate to contact us with any questions or concerns with this email:[email protected]
Have a nice day

Michigan
1 review
0 helpful votes
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Write your review to help others learnI bought a couple items from this site for my wife, 2 different dresses, and both times the items were shipped to us very quickly. The dresses were both really nice, and extremely high quality, so she was really happy. This site worked out really well for me, as I was able to get the items extremely fast for her birthday. Also, the customer service was amazing! They were able to help with some choices, and when I had questions they were really nice about answering everything. Overall they were really helpful for me. The prices were great, much cheaper than comparable things at other stores like Lord and Taylor or Nordstrom, or even the other local stores around me. I also bought some jewelry from this site, which was delivered really fast, and my wife loved it. She's been wearing it for quite a while now, and it has been really durable and still looks great. Overall, I love this website (saved me so many times when I'm trying to find presents), and so does my wife. Thanks SheInside! About this online business

Date of experience: November 28, 2014
New Mexico
1 review
2 helpful votes
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Write your review to help others learn about this online businessI bought the black mid heel zipper shoes recently and so far they've been amazing. They're very comfortable and keep my feet warm. I have gotten many compliments from people when wearing them. They're a very good price and haven't had any damage done so far. I order them only around 5 days ago and have gotten two days ago. I also suggested others to buy them and once they had gotten them my friends and family started loving them too.

Date of experience: November 28, 2014
France
1 review
1 helpful vote
Follow Eleni T.
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I am very DISAPPOINTED to say that my first order with this site is a BAD EXPERIENCE.
When i was shopping the site proposed me to add one more item into my basket, so that I pay more than 100 $ and get a free express shipping, which was supposed to be maximum in 8 working days. So for that reason i added one more item, only to get the express shipment. A confirmation email was send to me saying that maximum in 7 working days I would have an update. After 9 working days i did not received any update and most important i did not received yet my order. The site answered to my question by saying that i should know that this is a busy season and that they are still PREPARING my order. They do not even said when I will eventually get it, but only that it wont arrive next week either and when they will have news the will inform me by an email and that I also should wait patiently. They also proposed me a 25% discount as a compensation so that i shop more.
So the promised maximum 8 working days became already at leas 14... and possibly more.
Now I have to by one more red dress as I actually ordered in only becouse of a special ocasion for the next week. Excellent!
Definitely i cannot recommend this site for shopping, bad service and most important their official statements are simply not true.

PS.
The customer service agent tried to help and did what was possible for him to do, no complains what so ever about the agents job, they are trying to do their best. All the complains and the bad review is addressed directly to the company administration.
Also it is not possible to place a negative comment on the site, they do not upload them.

Date of experience: November 28, 2014
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day!
We sincerely apologize for any inconvenience we have brought you and the late order.
We have contacted with the production sector, they have prepared your items well. You items are ready to ship out.
It may take 6 days. Once the clothing have been sent, we will give you the tracking number.
Please wait patiently. If you have any other problem, please do not hesitate to contact us with any questions or concerns with this email:[email protected]
Have a nice day

Texas
5 reviews
10 helpful votes
Follow Jordan O.
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My wife picked out a couple of shirts on this website and I ordered them for her birthday. I had no issues receiving the products on time, but I ordered quite a ways in advance. She was extremely happy with her purchase and has already picked out a few more items for her wishlist. And I was very happy with the price, so it was definitely a win win situation.

Date of experience: November 27, 2014
India
1 review
0 helpful votes
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It is the best site for online shopping which I ever visited..., really i buy a cute dress and some different accessories for my gilr friend she felt very happy with these products. So i can surely prefer this site to visit more and more for any further requirements..

Date of experience: November 27, 2014