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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1897th among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Illinois
1 review
1 helpful vote
Follow Cristofer A.
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I'm highly recommended it's awesome site, Because my wife ordered 2 items and they all look really so much nice, the fabric and style was as expected, the shipping was really extra fast and my wife was satisfied with the products. My wife choose the sizes right for here, and she was happy so i also happy. I'm again tell you everybody it's awesome site. If you don't trust me so please you will visit this site and purchase anything.

Date of experience: December 10, 2014
Washington
1 review
0 helpful votes
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This site has a lot of great clothes at a really good price. Their selection is huge and they carry a lot of sizes. Nothing I wanted was out of stock. I submitted an order and received it on time. The clothes are good quality and definitely worth the money. Their website provides very accurate descriptions of the clothing, sizes are perfect, and the pictures are too and accurate. Ordering was easy and fast. Package was packed well and neatly. You should definitely check them out. I couldn't be happier

Date of experience: December 10, 2014
New Jersey
1 review
0 helpful votes
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Dealing with this company has been a nightmare. They claim that they ship things out within 7 business days, so I waited over 10 before doing something. I sent a message to customer service and we chatted online. He claimed that I did not even pay for the merchandise I purchased, even though I have email proof saying the website received my payment.

So, I went to paypal and opened a dispute on the company. I sent him e-mail proof of that via the transaction ID and he immediately said that my order would be cancelled and my money would be returned to me in a few days. So, naturally, since customer service told me my money would be returned to me (I have proof of this too because they have a button where you can e-mail the conversation to yourself), I went out and bought a new coat from a RELIABLE company.

The next day I get an e-mail from paypal saying sheinside had responded to my dispute. They said they were getting ready to ship it and money could not be returned to me. DO NOT TRUST THIS COMPANY! THEY CAN'T KEEP THEIR STORY STRAIGHT AND HAVE NO IDEA WHAT THEY'RE DOING!

I'd like to return my sheinside merchandise once it gets here because the coat from the other company will probably be of better quality, but their return process is probably a nightmare and I will never see my money again.

Moral of the story? Don't trust this company or shop here. It's a sketchy company.

Date of experience: December 10, 2014
JUDY G. Shein Rep
over a year old

Dear customer,
We sincerely apologize for any inconvenience we have brought you and the late order.
Your tracking number in abroad is 5177980920, you can use this number to track your items on http://www.cn.dhl.com/en/express/tracking.html?AWB=5177980920&brand=DHL. But the logistics information is updated very slowly. Once the shipment arrives at UPS, the tracking status--including the scheduled delivery date--will be updated.
We are so sorry to bringing you trouble. Hope you can understand.
If you have any other problem, please do not hesitate to contact us with any questions or concerns with this email:[email protected]
Have a nice day
Regards

Argentina
1 review
1 helpful vote
Follow Lost G.
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I could say that in general, my experience with this site was pretty good. I bought a dress at a great price not long ago, and it was sent to me by regular mail. I must confess I was worried at the beginning, but it finally came at the right time without delay, and then I was very happy with my succesful purchase. The dress turned out to be of very high quality, customer service was really helpful during the buying process, and the company policies were very easy to understand. All my questions were answered promptly and courteously online, it was truly a pleasure to talk to them. Besides, I was fascinated by the diversity of dresses, by far my favorite outfit, as I found them both festive and casual and in a wide range of colors. Browsing deeply, I discovered that Sheinside offers all the latest fashionable clothes you can find, plenty of variety of accessories, valuable discounts and volume rebates, especially on shipments. It also presents an interesting presale in which you can take up to 50% discount on a lot of items. So it's worth to take a time to investigate, because you'll never know what you can find. I will definitely keep on buying online there to seize all of its deals. Compared to other clothing sites, one must recognize that the price-quality ratio is one of the most convenient, and the accepted payment methods are many and very popular, whether you have a credit card like if you bargain with money online. I strongly recommend Sheinside, with unsurpassable saving opportunities and a large window to choose.

Date of experience: December 10, 2014
India
1 review
0 helpful votes
Follow Rubi Y.
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My coworker, who is my very good friend and a reason of envy because of her petite figure, has been ordering stuff from this site for a long time. Coats, jewelries, dresses-everything! I am more on the heavier end of scale, and buying stuff online freaks me out! I have a hard time buying dresses that fit- it's either too loose, or too tight! On her insistence I decided to make the leap, and ordered a beautiful Blue Lacey Dress. I was skeptical about the size, so called up the Help Desk, and contrary to my expectations, they were very helpful! They suggested I go for size L, and I did. After 3 weeks, voila! The package is on my doorstep! Long story short, my guy is more in love with me;)

Prompt delivery, AWESOME price, and amazing offers- Win Win!

P. S: I have seen a lot of negative reviews regarding this site, and after having such a great experience, I doubt their authenticity. I am glad I didn't pay heed. YAY!

Date of experience: December 10, 2014
District of Columbia
1 review
1 helpful vote
Follow jon l.
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You can purchase all the products from this site. There are many different types of products you site. From this site you can purchase a beautiful dress. The overall knowledge was high-quality. This is another very good shopping site. There is a lot of reimbursement like on time release, most excellent excellence of goods and on that they are on not expensive charge good thing the a good number significant clothes are the client repair is the most excellent in the middle of all the site. There are a lot of colors this dress. It is rate is not high. It is a very soft dress. There are many people like this product, if you want buy this product and save your money. A dramatic floor sweeping style, it's a wrap style in a striking scarlet color-way. So it is a great product house. I have bought clothes and use this very relaxes. Thanks

Date of experience: December 9, 2014
Colorado
1 review
0 helpful votes
Follow KASIA G.
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The early Christmas offer on this website is fabulous! I was able to get gifts for my entire family consisting of 5 sisters and 2 sister-in-law! I was even able to get myself some cute dresses for all the different holiday parties! The sheinside clothing line is so cute, I love the way the material feels and the cut is just right for my 5'9" frame. I've been able to make the pieces purchased off sheinside.com cross functional by wearing the sweaters to work and open to happy hour. Best of all, they ship for free and deliveries come quick!

Date of experience: December 9, 2014
NL
1 review
1 helpful vote
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I ordered 5 bags for my store i am a wholesaler. On the website are pictures with the bag written perpum but on the bags i got is paprum and that means really strange things in my country, they dont refund but let me send it back to us and i am in Europe that cost me a lot of moneh

Date of experience: December 9, 2014
JUDY G. Shein Rep
over a year old

Dear Ms. Eva Vlessing,
Nice day!
We are really sorry for the late order.
We have prepared your items well. But before we can ship your order, Sheinside has to prepare your products, do strict quality control tests and carefully package the items. It may take 5 working days to ship your items out. Once the clothing have been sent, we will give you the tracking number. Hope you can kindly understand this.
Sorry for making you wait a long time. We know that it's our mistake, we should not find any excuse. But in this two months, we have a lot of orders every day, and we have some trouble in shipment. We are improving our shipping speed now.

If you have any other problem, please feel free to contact us:)
Yours sincerely

Virginia
1 review
0 helpful votes
Follow Brittney F.
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I came across SheInside while browsing online for Christmas shopping and was amazed at the wonderful selection of clothing and accessories they offered. They have an amazing array of professional-appearance attire as well as casual for any occasion. Their clothing is also very versatile with accessories. I decided to treat myself and ordered their "Black High Waist Polka Dot Asymmetrical Skirt" which looked adorable and I fell in love with it at first sight. I messaged customer service with inquiries about their sizing and dimensions as well as more information about the quality of the fabric and they were extremely courteous and prompt with my inquiries. I received my order right on time and the skirt was securely packaged and safe with no damages. The polyester was of high quality and extremely comfortable and light weight. The fit was perfect to the size recommendations. The website was simple to navigate and the order process was no hassle at all! I was extremely satisfied with my experience.

Date of experience: December 9, 2014
Mexico
1 review
0 helpful votes
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I made and order on Novemeber 9th, and I still haven`t received anything, and know when I try to track my order they tell me that they cant finf it on the website tha sheinside provides... I really, really waited so much to order something becuase I was not confident about shopping online, and now I am really dissappointed because I haven`t received anything yet, and to be honest I am afraid I do'nt receive anything, the order has been paid already, I hope i receive my package soon.
Thank you

Date of experience: December 9, 2014
Jamaica
1 review
0 helpful votes
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I've been using Sheinside as my online store to shop for quite awhile now. I must say I've never encountered any problems with regards to my orders, shipping or anything else for that matter. The customer service is very warm and friendly; prompt response time. The prices for the items in the store are affordable which is one of the many reasons I keep coming back. I recently ordered a navy ripped denim pant and as per usual, I am pleased with the service received. My order was shipped in a timely manner and of course, the price was reasonable. The denim pant had all the particulars as stated in the description online. Nothing was out of place! The material was of good quality. The color, size and the style were a perfect fit for me. I felt very comfortable in it. Sheinside always seem to have the perfect items for me. They have a lot of items to choose from to suit your style. I would recommend everyone to shop here!

Date of experience: December 9, 2014
Hong Kong
1 review
2 helpful votes
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I ordered on 16/11 and got confirmation email. After a week, i got no responds from them so i emailed them for an update. They replied me "the best-seller is also easily to be in short supply, the factory needs custom-make a batch.". Alright. I wait! After another week, i got no updates again and i wrote them to ship out anything on their hands first as i am from Hong Kong that it takes only 1 day to reach me. ( i'd asked first if they were shipping from China and they said so.)
1/12 Dana said she will ship out to me in that day, but she didnt. So i wrote again for only a tracking number as they already mentioned of all the items is well prepared and only waiting for courier to go pick up. The next day, as i expected, no tracking, nothing.

They kept lying and delaying till 7/12 to ship out and i just got it today!

The moment when i saw the parcel, i just spoke out " I cant believe what i am seeing right now!" I spent US$252 for 6 items and they wrap them like shxt!

Well alright, i bought the clothes, not the packing. When my boyfriend was opening for me. I was just so upset ad mad. My eyes got cheated from the website. All the colors are so bad. I had never done an online shopping made me feel mad. The quality is so low which i could spend 10 buck for each to have them from a street! The most expensive is the Beige Detachable Fur Collar Vest Wide Lapel Zipper Coat, the color is pink, not beige! It look extremely low class which i will not wear for sure. Black High Waist Striped Skirt material is so hard like thats a fake skirt. Others are rubbish...

I always do online shopping from Mango, and shop in H&M. I dont think i have too high expectation or standard on clothes. This is my first time to put my new closthes all together into an old plastic bag, treating them like as rubbish!
I will not do shopping in SheInside anymore for sure. This deal is a joke.

Date of experience: December 9, 2014
JUDY G. Shein Rep
over a year old

Dear customer,
Sorry for bothering you
The reason is that we are in the middle of busy season. We are improving our speed of transportation. Before we ship your order, we have to prepare your products, do strict quality-control tests and carefully package the items
We would like to kindly remind you that when shopping online, slight color difference between the real clothes and the picture shown will be unavoidable. Hope you can understand this.
If you are not 100% satisfied with the color of your purchase from sheinside.com, you can return or exchange your items within from the delivered date.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: [email protected]
Have a great day!

Australia
1 review
0 helpful votes
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Ok, first if all I say how much fun it is to look through this site as they have so many items I'd love to buy. This has to be one of the best sites for everyday clothes. Great prices and fashionable items. Perfect combination! I bought the Grey Striped Tassel Cardigan Sweater - and absolutely love it! The sizing is not overly generous - but with this item you can wear in a few different ways, so that's not a problem.

I've worn over jeans and leggings - both a really different look. Each time people have complimented my outfit! What a bonus! Especially considering I hadn't paid so much to by the sweater (less than $30).

Hey, a special deal to note is when you invite friends to shop - you're able to get 50% off.

Looking forward to shopping here again... as my list of thing I like grows each time I visit the site. My order was shipped on time and all correct, no issues there. I'm already looking towards my next order...

Date of experience: December 8, 2014
GB
1 review
0 helpful votes
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Sheinside has my best jewelries and dresses that matches my quality. I cannot ask for more but i will always keep tab on their more improved quality fashion attires.

I love sheinside... Mwaaaaah

Date of experience: December 8, 2014
Utah
1 review
0 helpful votes
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This website is soo horrible, everything seems so cute and easy to ship when you buy it and it also makes it seem like you'll be able to received it within the week but then after a few days you realise that on their website it says 5-7 days of processing time which again its a lie, it has been 12 days and still no sign! They dont even let you write reviews on their website and when you ask on live chat it repeats the answer saying "its a busy season" blah blah a total scam! I should have known! I was hoping to get my order for my christmas holidays but after reading all the reviews I think its not going to happen! DONT PUT FALSE ADVERTISING ON YOUR WEBSITE!

Date of experience: December 7, 2014
JUDY G. Shein Rep
over a year old

Dear customer,
We sincerely apologize for any inconvenience we have brought you.
The reason is that we are in the middle of busy season, and we will improve our speed of transportation.
After 3 working days, we will give you tracking number. Hope you can kindly understand this.

If you have any other problem, please do not hesitate to contact us with any questions or concerns with this email:[email protected]

Have a nice day!

California
2 reviews
0 helpful votes
Follow Vicky L.
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I ordered a 2 sweaters and a bra. It took 3 weeks for them to deliver. When it arrived, the quality of the clothing was horrible and the clothes did not fit. The clothes were nothing like what was photographed and pictured on their website. Very disappointed. Won't order from them again.

Date of experience: December 6, 2014
JUDY G. Shein Rep
over a year old

Dear customer,
We sincerely apologize for any inconvenience we have brought you.If you are not 100% satisfied with the quality of your purchase from sheinside.com, you can return or exchange your items within 30 days from the delivered date.
Could you please tell us which item do you want to return? Please tell us the SKU of the item.
Thank you so much!

Germany
2 reviews
0 helpful votes
Follow yani g.
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First of all each time when i start my user session in SheInside my heart start to run fast and fast... i just love all that they sell!

In this ocassion, i was strongest that in my last buys, with a clear objective: find the perfect coat for looks cool and fashion this winter. I live in the mountains so, something super fashion not is the best option for me but, i love look good wearing comfortable clothes. So, later of a lot of research, i found it!, the perfect red Military Coat!

I just received this week and its awesome! I am totally in love with it! It fits perfectly and just looks great with Jeans, even with Shorts or a skirt. The material is very soft and the most important for my weather, is very warm. A really great piece everyone should have :).

Date of experience: December 5, 2014
Texas
1 review
0 helpful votes
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I bought a Blue Long Sleeve Galaxy Cat Print Sweatshirt. The first time I wore it was to a work function. It went over very well considering that I am preschool teacher. The kids in my class and loved it. They started laughing about it when they started describing things that the cat could be doing with the glasses and the laser beams shooting out of its eyes. Kids love the strangest things, my co-workers loved it too. They kept asking where I bought it and of course I told them since then I have seen them wearing things that they have bought of this website. It is not everyday that you see a shirt like this, primarily if you work within the school system and you are supposed to dress professionally most days. I bought my niece a Pink long sleeve barbie print casual sweatshirt also for her birthday. She has always referred to herself as a Barbie because of her natural blonde hair and olive toned skin. She looks like she has a tan all year. But when you are fourteen you do not want to think about little kid toys but sometimes they stick with you throughout your life.

Date of experience: December 5, 2014
India
2 reviews
0 helpful votes
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Write your review to help others learn abouI wanted a special dress to give to special someone for this Christmas and a friend suggested me to check this site out as they have amazing fashion gallery for women. I have to say I was not Disappointed at all. Bought a Backless Scalloped Dress and got a awesome discount also. I have to say their delivery is wow. Got the dress earlier than what I expected :p. I would recommend this to anyone. Good job guys. Keep up the good work. I am not sure what others are complaining about. Hopefully their issues will be resolved. It is a good website for met this online business

Date of experience: December 5, 2014
India
1 review
0 helpful votes
Follow Kacie H.
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I have bought clothes and other fashion accessories from many online stores but most have disappointed me. However, sheinside.com came as a pleasant surprise because of the quality products and excellent customer service offered by the website. I recently bought a shirt for my brother. The shirt is not only fits perfectly but it is also comfortable throughout the day.

Sheinside.com sells ready-made fashion products from top international suppliers. All their products come at a fraction of the price for what you will pay in the stores. The dresses are of high quality. The sizing of the dresses is standard, so clients are required to check the sizing chart to enable them order the correct size.

Besides quality products and attractive prices, what makes me love the shopping experience at sheinside.com is their fast order processing and delivery.One month ago I placed an order for a jacket for my son and I was surprised to receive the jacket in less than 72 hours. If you are looking for an online fashion store with products from leading international suppliers, just contact sheinside.com and they will do the rest. They have a wide selection of dresses, and new products are added every day. This gave me a wider choice to choose from.

The online store always strives to exceed customer expectations by processing the orders and shipping the dresses very fast to the clients. Their steady and long relationship with leading suppliers makes it possible to negotiate the most competitive prices for clients. The customer care staff informed me of how I can take advantage of attractive discounts which are offered by the company.

The Black Halter Split Dress I bought from sheinside.com has an excellent design that makes me look glamorous and feel confident. I was lucky to get the high quality dress at a fair price.The dress was delivered at my door step in less than 72 hours.

Date of experience: December 5, 2014