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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow J H.
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Well, i was not a big fan of shopping sites, But when i started to try clothes on sitejabber, I became a fan of it. I got good quality clothes on good discount. Also there are so many varieties I found on it. Now me and my daughter visit here time to time. Only one thing because of i didn't give it 5 star, that 1 day late delivery, may be because the dress that I ordered was in demand that time. Otherwise this is the best shopping site i ever visited.

Date of experience: December 31, 2014
Saudi Arabia
1 review
0 helpful votes
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When I first encountered sheinside, I was surprised at its huge variety of goods on offer at impressively low prices, easy to use, and go though, the clothing on this site are fashionable, street fashion my best love. I have ordered here several times and the shipping time is good, and in general, their customer service and support is very responsive. I am very satisfied.

Date of experience: December 31, 2014
Ohio
1 review
0 helpful votes
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I came across SheInside.com from and ad I saw and really liked what I saw. They have a great selection of clothes that are hard to find. I got a beautiful grey long sleeve V neck sweater. My order arrived on time and in great condition. I'm sure that I'll shop here again.

Date of experience: December 30, 2014
Sri Lanka
1 review
0 helpful votes
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For me actually I had an awesome customer experience with SHEINSIDE. Their varieties and styles are amazing. I chose Blue Sleeveless Vintage Floral Jacquard Dress for my girlfriend for our family trip. It has an amazing design and with marvelous color combinations. I was looking for such varieties and I only found them on SHEINSIDE. Although it looks bulky she says it's very comfortable. I also thank to their customer service for helping my inquiries which I never expected such explanations. And they have amazing discounts with awesome products with best customer experience so that I highly recommend it for anyone.

Date of experience: December 30, 2014
Maine
2 reviews
6 helpful votes
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I ordered the champagne long sleeve crochet lace dress at a bargain price. I was pleasantly surprised by the excellent quality of the material. It fit perfectly as well. I wore this dress to a large gathering where I received many compliments. I will definitely be ordering again in the future.

Date of experience: December 30, 2014
Pakistan
1 review
0 helpful votes
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I got a Blazer from SheInside last moth. A girl in my university wearing it and I found it online, which led me to this site SheInside. The shipping period took a month, also making me impatient to get my blazer, but I got it and it's awesome. The experience made me nervous, like what are they doing, but I realize now it's just a foreign company. Also, the prices are super cheap which makes me think they're a sweatshop in China somewhere. So if you're okay with that feeling, then order. The clothes are so great that it makes you want to question your gut instincts... I will definitely order again.

Date of experience: December 30, 2014
Pakistan
1 review
0 helpful votes
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Write your review to help others leaI was looking for just a coat, but when I got this Black Contrast Hooded Zipper Slim Coat, it was definitely more than what I wanted. Moreover, it had an offer, where I bought one and got another one for free! So I could wash one and wear the other.

One thing I loved about this hooded coat is that it looked amazing in its two colors and it fit with many of my clothes. Moreover, I could go out with the coat and manage a stunning look either with a skirt or a pair of jean trousers. I later on realized that the coat fit with brown or black Khakis.

Ever since I bought this coat, I have been visiting SheInside for more surprises. So far, the experience has been good for me, as I have been able to get more designs as well as many exciting clothing offers.

Date of experience: December 30, 2014
Rhode Island
2 reviews
0 helpful votes
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I ordered the Navy Hooded Long Sleeve Tribal Embroidery Sweater Coat and absolutely love it! Very pretty and exactly as pictured/described.The price was great, as was the customer service. They were prompt and polite, and resolved my one tiny issue (question about sizing) with no fuss or muss. I will be ordering from them again! Great clothes and better prices!

Date of experience: December 30, 2014
New Zealand
1 review
0 helpful votes
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29/11/14
January 2, 2015

29/11/14 - Bought clothing from the site (2 sweat-shirts, 2 skirts, 1 fitted shirt & earrings)
The process was easy and they have plenty of discounts available for people and those who register. I ordered for express shipping and expecting a long wait.

3 Weeks Later - Finally saw that the item had been processed and was going to be shipped, Only took another week to ship which was as specified in the shipping details.

Package Arrived - Once I got the package and opened it I was happy to see everything packet neatly and separately (Earrings were in a sealed pack with bubble wrap) Everything fit to the sizes I had wanted and material was as expected for paying such good prices (not cheap but not top of the line)

Over-All - I found my experience to be very well and will be buying from them again. 7/10 :)

Date of experience: December 30, 2014
Saudi Arabia
2 reviews
9 helpful votes
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The Overall experience is good. Their products quality is very good. An aesthetic person should trade from here. This is one of the best online shopping site. I am satisfied with their product though a bit problem regarding delivery time. Hope they will overcome it.
I'd highly recommended.

Date of experience: December 30, 2014
Kenya
1 review
0 helpful votes
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Look fabulous with great fashion from SheInside!
SheInside products( PLA2536) never disappoint. Their creativity, use of color and material is out of this world. I bought a dress online and I must say I am totally in love with it. It is of high quality, at par with today's fashion trends and it is unique. Their prices are very affordable and anyone who cares about fashion should make SheInside their one stop shop, when it comes to fashion. Looking good could not get easier.

Date of experience: December 29, 2014
Florida
1 review
1 helpful vote
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I received the Navy Lapel Half Sleeve Floral Bodycon dress as a gift and I have to say I was really happy with it. It looks nice and fits true to size and the fabric is nice and soft. I like that it's really versatile and can be dressed up or down depending on what jewelry or what kind of shoes you pair it with. I noticed some of these reviews but my friend who got it for me said she did not have any trouble with the shipping process and received it in a reasonable time. Thank you!

Date of experience: December 29, 2014
New Jersey
1 review
4 helpful votes
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Most deceiving website I've encountered.
Site wasn't clear that they ship from China (aside from the terrible grammar that should have given it away), so I didn't receive my items for almost 3 weeks.
I ordered size Mediums, and what I received would barely fit a child. After trying on the clothes, I felt disgusting as the items smelled like the basement of a D rated restaurant. On top of all of it, the item materials were completely different than what was described on the website, they felt almost grimy.

Do not order from this website!

Date of experience: December 29, 2014
JUDY G. Shein Rep
over a year old

Dear customer,
We sincerely apologize for any inconvenience we have brought you and the late order.
The reason why the delivery of your order took such a long time is that we are in the middle of the busy season. Besides, before we can ship your order, Sheinside has to prepare your products, do strict quality control tests and carefully package the items, there is a delay.
In addition, we make our apology for the size and quality problem you mentioned. We have sent our return address to your email, please check on that.
Please feel free to contact us with this email: [email protected]
Have a great day

Texas
1 review
5 helpful votes
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TERRIBLE!
January 1, 2015

TERRIBLE! Not only are the clothes thin & poorly made, the jewelry is so crappy and cheap it breaks before you can wear it! I ordered my daughters Christmas from Sheinside website on December 8, with a GUARANTEE of Christmas delivery. After 10 days I contacted them, they said they couldn't control the timing of the shipping. I told them 'The shipping time is fine, but you have not even mailed it out yet after 10 days of me placing my order and paying!' All they said was 'Sorry. Do you still want it mailed or to cancel?' Yeah right. Good luck me getting money back from this crappy business. So I said I still wanted it. On the 21st of December, 13 DAYS AFTER I ORDERED & PAID, they finally mailed it. Of course I didn't receive anything until December 28. They RUINED my daughters Christmas. NEVER AGAIN will I order from them and I wouldn't recommend them to my worst enemy! DON'T ORDER FROM THIS BUSINESS! Its super cheap for a reason but you don't even get what you pay for!

Date of experience: December 29, 2014
JUDY G. Shein Rep
over a year old

Dear customer,
We sincerely apologize for any inconvenience we have brought you and the late order.
The reason why the delivery of your order took such a long time is that we are in the middle of the busy season.
Besides, before we can ship your order, Sheinside has to prepare your products, do strict quality control tests and carefully package the items, there is a delay.
In addition, we make our apology for the quality problem you mentioned, would you mind sending us some images so that we can check with our factory? After confirmation we will refund you full for any quality problem caused by us! In addtion, we will try our best to bring you professional and meticulous service.
Please feel free to contact us with this email: [email protected]
We look forward to hearing from you

AE
1 review
3 helpful votes
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The site has some pretty dresses and great deals which one can't resist. I ordered some dresses on 21st December with express delivery and although I received them late due to the holiday season just one of the 6 was not good but they refunded me the whole amount. I'm pleased with them and will be ordering more soon

Date of experience: December 29, 2014
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day!
Sorry for the late order.
The reason is that before we ship your order, we have to prepare your products, do strict quality-control tests and carefully package the items.
Your tracking number is 30183394032, and you can track it on http :// www.aramex. Com/express/track-results. Aspx? Q=aWQ9MzIwNTEyNzkzJg%3d%3d-nYElfqSLk5w%3d
Please feel free to contact us with this email: [email protected]

Cyprus
2 reviews
2 helpful votes
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I fully regret my decision to order from this site, I placed an order 5 days ago in and chose express shipping hoping it will arrive by new year's eve, and it's still processing even though both the items were marked "ships within 24 hours". I have contacted customer service and they keep asking me if they should ship out the order, I said no, I want to cancel it and get my money back, there is no point in waiting when I can't receive this on New Year's Eve. To any member of the company who is reading this, if you can't ship out your orders in time, at least don't mark them as "ships within 24 hours", it is very misleading.
UPDATE: Company did refund me fully, after stating twice that I had to cancel my order. The customer service was prompt. Thanks...

Date of experience: December 29, 2014
JUDY G. Shein Rep
over a year old

Dear customer,
We have refunded $54.89 USD: 54.89 to your paypal account on December31, and the TRANSACTION ID is 66E04985SE195602D. Please confirm whether the money to your account.
If you have any question, please do not hesitate to contact us with this email: [email protected]
Have a great day!

Virginia
1 review
0 helpful votes
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Very cute dress!
December 31, 2014

Very cute dress! Its elegant glamorous and sexy at the same time. It fits really well and the fabric is a nice thick quality. I have got lots of compliments for this purchase.

Date of experience: December 28, 2014
Virginia
1 review
0 helpful votes
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I am absolutely in love with my dress! The quality is amazing and the design is exactly how it shows on the website. The size was a little tricky, I got it in small which is perfect except it's a little tight around the bust area and not as long as I expected but Asian sizes are smaller so that is probably why. But all in all, best buy ever! Wore it today for dinner with friends and I was showered with complements :D

Date of experience: December 28, 2014
Belgium
1 review
1 helpful vote
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What can I say...
December 30, 2014

What can I say... Great experience! First of all, I always look for sites with afforfable or free shipping, it makes no sense to order a "bargain" and wind up paying more for shipping costs! SheInside offers free shipping so that's a good start.
The site is easy to navigate, solid categories for both styles and budget choices and of course pretty pictures. Thanks to the clear information I could pick the correct size, always a gamble with online shopping for me at least... After ordering I couldn't wait to try my blue, long dress, fortunately I was not disappointed. A perfect fit, the fabric was a bit "stretchy" which is a good thing with my hips. I was surprised how well-made it was considering the price. Well, anyway, thanks SheInside, I'll be ordering again soon!

Date of experience: December 27, 2014
Michigan
1 review
0 helpful votes
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I absoulutely LOVE SheInside clothing and accessories! They also have the best prices and so many sales all the time. The quality of their clothes are great and very true to Size. I have dealt with having to do returns before and that goes so smoothly with SheInside! You have to check out the site!

Date of experience: December 27, 2014