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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Maine
1 review
0 helpful votes
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I am surprised by all the negative reviews as my experience with this company was a pleasant one! My order came in on time and I have no complaints about the quality. Customer service was excellent. After reading through some of the reviews, I was impressed by the prompt response of the company in righting their wrongs! That earns my respect and my repeat business because I know that If I'm ever not satisfied, they will make it right!

Date of experience: January 8, 2015
Saudi Arabia
3 reviews
21 helpful votes
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Nice please for shopping
January 11, 2015

Nice please for shopping. I ordered them some cloth they gave me high quality dress. The communication was good. I am a regular customer and every time they gave me best service. Great experience!

Date of experience: January 8, 2015
Ecuador
1 review
5 helpful votes
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I would never recommend ordering anything from this site. My order was placed and paid on September 30,2014. It's been more than three months and I still have no answer and no clothes. I trusted in this company and i spend more than 200 dolares (221 $) and now i have no clothes or money. I have been in contact with online help from two months ago and they dont give me any answer, They just say be patient and check back in 1-2 days. I have visited my local post office and they have no information regarding a package with that tracking number, making me wonder if I will ever receive the package at all. I just want my money back, This is a scam. Like another girl said PLEASE DONT WASTE YOUR HARD EARN MONEY ON THESE STORE!

Date of experience: January 8, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
No worry please.
We have informed our colleagues to check it for you already.
It may needs few days.
Hope you can understand. Please remember that we will never deceive our customers.
Sorry for all inconvenience. We sincerely apologize for that.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.

Israel
1 review
1 helpful vote
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SheInside is 100% my favorite clothing stores I found on the web.

From the first time I started to earch for a specific shirt to the present (with five additional orders!) I'm really pleased. Excellent quality clothes, just my size and fits the body perfectly.
Site navigation simple and easy, arranged by main categories and sub-categories that make it easy with the process of finding the right clothes.
Really good quality images and clear so it's easy to make a decision and know how the clothing will look on my body.

After booking and payment, the clothes are shipped within 24 hours. I get my order usually after 3-5 days which is excellent! The order comes neatly packed and properly protects the clothes so there is nothing to fear from.
In conclusion, I love this store and their products. Cheap prices, booking process easy and high quality. I highly recommend to all my friends that they begin now to buy at the store.

Date of experience: January 8, 2015
Bangladesh
1 review
0 helpful votes
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Wow!
January 10, 2015

Wow! Sheinside is very nice and trustworthy site... I purchased "Black White Long Sleeve Striped Backless" Dress and it's having very good quality.
I was in dilemma because they are having very nice collection of cloths but with help of my friends I was selected and purchased that sweat dress and they gave me a very fast delivery.
I was having few doubts about payment but their staff solved my issue quickly.
Impressed with their service!

Date of experience: January 7, 2015
North Carolina
1 review
0 helpful votes
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I saw an ad online one day in November for sheinside.com. I decided to check it out. What sold me on these clothes was the price. My sister and I love french bulldogs, and I saw the sweaters with navy and white stripes with a lace bottom, and it had a french bulldog on the front, and I knew I had to get one for me and for my sister! I ordered a few high neck sweaters, too. I really love my sweaters, and my sister loved her french bulldog sweater when I gave it to her for Christmas. It's the same quality of something you would get in Forever 21. I should tell you though, be patient with the shipping, it took one month to get to my house. Lucky for me, I do my Christmas shopping SUPER early!

Date of experience: January 7, 2015
Ireland
1 review
3 helpful votes
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I am still waiting for a dress I ordered 1 and a half months ago but according to there customer service I have to be more patient. SCAM SITE. I never write reviews on anything but I feel compelled to warn people about this SCAM of a SITE."

Date of experience: January 7, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Sorry for the waiting time.
Your order has been shipped on 17 Dec already, but the shipping way you chose is standard shipping which will be very slow sometimes.
Hope you can understand.
RT249386280HK is your tracking number.
You can track it via http://www.17track.net/en/result/post-details.shtml?nums=RT249386280HK.
The tracking information shows that it is on its way to you and you will get it very soon.
Really sorry for all inconvenience.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.

Australia
1 review
0 helpful votes
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An amazing website with so many beautiful clothes and jewellery. I loved everything about it, especially the intricate detailing and colouring of the gold winding hollow bracelet. It is a classic piece, easy on the eyes and can be used with so many outfits, both classy and casual. Affordable and professional with amazing turnarounds and the style gallery is a great feature that many sites lack. Overall a fine website with good products.

Date of experience: January 7, 2015
North Carolina
1 review
5 helpful votes
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This website is a complete and utter SCAM! I put in my order on December 5th, 2014, it is now January 5,2015 and have yet to receive anything! I contacted what they call Customer Service, and I got a operator named "Kevin" who told me I should be getting my order in 5 days. When I ask "this person" for a contact # I get no response and they keep giving me the same message. Please be patient, we have recently had an influx of orders, we have no control of your package once its ships. That is not an EXCUSE! You are NOT talking to a real person, its a scam. When I check my tracking information it just says it left Canton. I don't even know where this is! I am beyond done with this order. I don't even want the jacket anymore, just want my money back, and a FULL REFUND! Including the item and shipping. Please listen to the other reviews! DON'T SHOP HERE! There are must better other discount places to shop!

Date of experience: January 5, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Sorry for the waiting time.
Generally we need 5-7 days for processing, it takes longer than usual because we need time to customize it from the factory and to do quality-control tests.
And the shipping progress is really our of our control. We didn't deceive you.
Hope you can understand.
So sorry that you are not satisfied with our customer service. We apologize for it.
And we will improve our customer service. Please understand that every our colleagues is trying their best to help you solve your problems.
We have checked for you that your order has been delivered on 6 Jan already.
Have you got your order now?
If there is any problem, please feel free to contact us via [email protected]
Thank you for your support.

Louisiana
1 review
6 helpful votes
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These people are crooks! Don't waste your hard earned money on these terrible quality, too small, poorly packaged clothes. The customer service is terrible. I asked for a refund, and was asked to send pictures of the quality isssues. I did. The response went something like, "It looks fine to me. Want 5 dollars and you keep the clothes?" WHAT?! NO I DON'T WANT YOUR STINKY CLOTHES. I WANT MY MONEY BACK! I am now going to every review site I can find so that the word gets out to never buy from these clowns.

Update: 1/31/15. So now the company has sent me a partial refund of my purchase. They also, very annoyingly, have been badgering me with emails, asking me to change my star review, and to write more positive things about them. WELL, they DID give me a partial 1/3 of purchase price, refund, after I started writing negative reviews of them online. But the emails I'm getting are super creepy, unwanted, stalkerish, and unnecessary. I won't change my star rating. It's my right as an American citizen to write my opinion on this and other websites to warn my fellow consumers of your foul company policies. Please stop contacting me.

Date of experience: January 4, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
We sincerely apologize for all inconvenience we brought to you.
Sorry to hear that these products cannot meet your requirements. But we just wanted some photos so that we can check them with our factory in order to find a way to fix your problems. Hope you can understand.
Thank you for sending us those photos anyway. We are dealing with these problems you mentioned now.
And we will arrange the refund once we received your return parcel.
Sorry again.
Thank you for your support.

Ecuador
1 review
0 helpful votes
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SheInside was excellent. Wonderful communication, professional deliverables, and excellent turn around time. I loved everything here! Very good service and their activities really fantastic. I've been using this service for quite a few years. I like that they worked with us every step of the way to make sure we got what we wanted. I can say that his staff is $#*!ing awesome! The marketing program is very affordable and very effective. I recommend them to everyone.

Date of experience: January 4, 2015
Georgia
4 reviews
4 helpful votes
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I found loads cute items at unbeatable prices when I ordered from SheInside. It was hard to narrow down what I wanted to buy at first, but I ended up buying a cute white hollow lace top, a blue fitted blazer, and this cute yellow leopard print sweater… I must say it was a nice experience. I had never ordered here before so I didn’t know what to expect, especially when it came to shipping, but my items arrived fast which I loved. All of the items compliment me sooo well… So based on this experience I will definitely be shopping here again.

Date of experience: January 4, 2015
Maryland
4 reviews
1 helpful vote
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Ordered a beautiful dress for NYE, fit perfectly and arrived on time, the quality was excellent and top rated. Great customer service. Will buy again.

Date of experience: January 4, 2015
California
1 review
5 helpful votes
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This is my first time ordering from this site and it was horrible. I ordered this item in October and it is January and I still have not received it. It was supposedly delivered in November, but my package never arrived. I have been playing a run around with customer service and they continue to tell me to wait a few more days or they have blatantly ignored my emails. The customer service is horrible, the delivery speed is abysmal and the product quality is non-existent (since I have no product). They seem to be refusing to rectify the problem.

Date of experience: January 4, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Sorry for the delay.
And really sorry that we didn't reply you in time because of time difference.
Hope you can understand.
We have shipped your order once before, but it was returned to us because of the invalid address you gave. And we have arranged the resend for you once we realized that problem.
Now the new order has been shipped on 7 Jan already. We will inform you of the tracking number once we got it from the shipping company.
Hope you can get it soon.
Sorry for all inconvenience.
We will improve our customer service later.
If there is any problem, please feel free to contact us via [email protected]
Thank you for your support.
Have a nice day.

Liropeya R.
New York
1 review
0 helpful votes
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What a great experience! I was worried by the previous reviews but I did not have any issue with my order. The items arrived in a timely fashion and they were exactly as described. From order to delivery took a little less than three weeks but it was worth the wait to get my adorable clothes! Everything arrived in time for me to wrap for Christmas gifts.My birthday is coming up and I will be shopping here again and treating myself!

Date of experience: January 3, 2015
Maryland
1 review
6 helpful votes
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NEVER AGAIN
January 5, 2015

NEVER AGAIN. Items are cute but are way too short and sizing is not reliable. Some small some large. Order took 22 days to arrive. But 1 item was shipped separately. Still have not received last item 30 days after placing order. No response from online service. No email response from online service. Trying to return items that are too short. No response from service for return label.

Date of experience: January 2, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Sorry for the waiting time.
Generally the customer service will answer the question as soon as possible. But occasionally, due to time difference and other unexpected reasons, a reply may take longer than one business day. Please accept our apologies in advance for any reply that exceeds this time frame, but be assured we are working hard to get back to you as quickly as possible to provide a considerate answer.
These two orders you placed are pre-sale orders, we may not be able to ship it very soon. But we have tried our best to ship it as soon as possible. The shipping way you chose is standard shipping. It will be very slow sometimes.
Hope you can understand.
And thank you for your appreciation for our product, sorry that the size cannot fit you well. The size problem has bothered us for a long time and we are discussing with our factory now. We will try everything we can to fix this problem.
About order CXK2495, no worry please.
It is still on its way to you and there is nothing wrong about it.
The tracking number is 9374869903500243604905, you can track it via https://www.usps.com/
Hope you can get it soon and like it.
Besides, we have sent you the returning information via email already. Could you kindly check it again please?
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Have a nice day.

Bangladesh
1 review
1 helpful vote
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I am so exited to tell everyone the SheInside is on of the best. I think they try to provide their best.My wife also happy with his item, SO i recommended to every one,

Date of experience: January 2, 2015
Texas
2 reviews
4 helpful votes
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I never know what to get my granddaughters for christmas and birthdays. A friend of mine recommended SheInside' website a couple months ago and I've gotten some great feedback from them. Instead of, "thanks" I'm hearing, "thank you so much grandpa! I love it". I love how easy the site is to use and the prices. The customer service is fantastic; the first time I ordered it took a little longer than it should have. I called in and the representative was able to find out I had entered my address wrong.

Date of experience: December 31, 2014
GB
3 reviews
3 helpful votes
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Ordered a green maxi dress from the site and when it arrived it looked exactly like it did on the site. The size guide was really accurate so I actually got something that fitted, not something that said it would fit and was then way too small or way too big.

The delivery period was as stated on the site which surprised me as many sites promise to deliver uber quickly and the items never arrive in time. I ordered the dress in October so I would have it in time for Christmas and New Year and got it in November.

Really happy with the site and would definitely use them again!

Date of experience: December 31, 2014
Ohio
1 review
0 helpful votes
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I have two little girls who absolutely are deeply in love with Disney World. My husband and have been taking our girls annually since my oldest turned two, and see no end in sight. We were just there for two weeks this past November. With all if that being said, I am constantly looking for clothes that I can coordinate for the perfect family photo. My girls are always adorned in their Disney Princess dresses, my husband likes to wear his Mickey shirt, but for me I want more than just a shirt and a pair of ears. Which is why I was thrilled to find denim shorts adorned with Mickey and Minnie. I absolutely love the selection of clothing offered at www.sheinside.com. I will most definitely be returning in the near future. I can't wait to try these on our next trip to Florida. I will definitely be ready for our annual family photo in front of the castle.

Date of experience: December 31, 2014