Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
















Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1897th among Women's Clothing sites.
We monitor reviews for authenticity
I recently ordered a green halter backless maxi dress for my wife and wanted to commend you on such a fantastic job! Ordering was simple and quick without any trouble. The dress arrived in amazing timing and was exactly what I ordered. What an incredible deal this was for such a beautiful dress. When I first saw her with the dress on I was blown away. It fit stunningly and she stated it was the most comfortable backless dress she had ever worn. Thank you for such a beautiful and quality product, your prices are unbelievable. I'd certainly recommend this site to anyone and will be returning for more in the future.
I placed my order in OCTOBER 2014. It is now January 2015 and I still have no idea where my package is. I talked to customer service 4 times. One of the operators called "Taylor" (Although I doubt that is their real name since the company originates from China) promised to reply to me in 2 days, but I never got a reply and had to contact customer service AGAIN. I asked for a refund but the customer service said they can only refund 80% of my order price, which was worth more than $100. So I have been waiting for 4 months now and I'm wondering if I'll ever get the clothes at all. Do not waste your time and money on this website!
I purchased several sweaters and a dress from sheinside recently. Since i'm in the US, shipping took a while, but relatively fast considering it's international shipping. They have a large range of products so it was very difficult to choose from their many designs although it was a very fun experience. I'm very happy with the material and designs of the clothing that have arrived. Everything is made exactly like the photographs that they provided online and it's at an extremely reasonable price! Very happy with my purchase!
I have to say, I am pretty impressed with Sheinside. I do not usually buy clothing online but a friend recommended it when I told her that I've always thought she has great style.
There are some really great deals on the website. My favorite purchase was the "Blue Round Neck Striped Dipped Hem Pleated Dress". It fit me really well and I got so many compliments on it! Overall, I found the clothing to be of good quality, reasonably priced and extremely fashion forward.
I love SheInside.com, the clothes are super affordable and good quality. Some of my friends also order here and they are happy with the items. I recently got a cute jacket and some jeans, and i love both items. They fit great. Awesome store.
Horrible experience. Ordered Christmas present on 12/15 with expedited delivery, which they claim is 3-5 days delivery. Website states: "*Please allow at least up to 24 business hours (excluding weekends, holidays, and sale days) to process and ship your order." I contact Sheinside via online chat on 12/22 and was told "your package is waiting to be shipped out, and the address needs to be printed, normally 3-5 days later, it will be shipped out, dont worry and we also have told our shipment department to be quick". Not only was it a week later but I requested he rush my delivery and overnight it in time for Christmas.
After telling them it is a Christmas present and it should not take this long he responded with "i know you are worried but please understand us during this peak season, we have so many orders to deal with so it cause the delay, we will be quick". This is on 12/22... When I asked when it would actually ship he says 26 December... WTF?! 4 days later and AFTER the holiday?! After I just told him I need it as a Christmas present? He stopped replying to my questions after that.
12/26 came and went and still hadn't shipped. 12/29 I emailed again and he said "can you please tell me if you still need you order? Once you said to us you need it by Xmas, we were not sure about it, so we held it off waiting for your reply so do you want us to ship it right away? Please reply asap " Are you kidding?! I told him to SHIP NOW and refund shipping. Finally a reply Jan. 3 that it will ship 1-2 days. OMG. Order finally ships Jan. 6.
Did a chargeback on the $15 shipping charge and my bank promptly refunded me. Will never do business with this company again.
They gained so much momentum by paying bloggers to review products and making a big social media campaign. It also looks like their employees make a lot of fake 5* reviews on a lot of review sites and on their own website. DO NOT TRUST THEM.
For an international store, they should hire people with foreign language skills. Not just English, since they clearly have a lot of international orders and not one person makes a lick of sense in their "customer service" responses.
Dear customer,
We sincerely apologize for the waiting time and for all inconvenience we have brought to you.
Generally we only need 5-7 days for processing. It takes longer than usual because of the increasing number of our orders for Christmas and New year.
Hope you can understand.
We are really sorry for ruining your Christmas. You may have already got your order now, but we still want to express our regret to you.
And sorry that our customer service didn't reply you in time because of time difference and other reasons.
You are our precious customer, it is not only our responsibility but also our honor to help you solve your problem and to give you better shopping experience than other stores.
And we felt so sad that we messed everything up and left you such bad impression.
Sorry for making you so disappointed at us. But please understand that we will never deceive our consumers. Hope you can trust us.
We are so glad to have such honest consumers like you and thank you for giving us suggestions. We will improve our customer service.
If there is any problem, please feel free to contact us via [email protected].
Sorry again.
Best regards.
I bought the long sleeve backless bodycon dress in black for New Year's Eve. I LOVE it! So sexy. It fits really well and the long sleeves balance out the short length of the dress. The sparkly black material is perfect for a party or celebration. I got compliments on it all night. 5 stars!
If you're looking for an efficient, reliable, and ACCURATE online clothing retailer then SheInside is by far your best bet. We all know the excitement that stirs when waiting for that new top or that new pair of shoes, but sadly we also know the cruel disappointment when opening an order just to find that it's not quite what we thought it was...
You will not meet that disappointment when you purchase from SheInside. The website alone offers an amazing collection, clear photos of their products, and even accurate and extremely detailed descriptions of each product. Their prices are fantastic, and I have yet to browse their growing collection without seeing huge sales across the board. The icing on the cake? FREE SHIPPING
I recently purchased a pair of boots from SheInsider and was very satisfied each step of the way. It was difficult to make a decision with so many options. Every pair of shoes in their line offers such a great description right down to the type of material inside, outside, on the sole, style, and season. Also, each product has individual reviews from customers who have previously purchased the item(s).
Ordering from this site is pretty fun - you get 20% off your 1st order, 50% off if you refer friends, and even a points system to earn future discounts by uploading photos or sharing your purchase on Facebook (which we all do anyway, admit it). The process is simple and reliable - everything you'd hope for in a checkout. Free shipping is standard at a minimum of 5 days and my boots came in 7 days despite the holiday season!
This company/site has allowed me to feel excited for the delivery of my package 100% of the time - hands down the best site you could choose. You won't be disappointed.
"Be aware if purchasing from this company...
I have made one purchase through Sheinside within the past year. My first purchase went relatively well.
This is my second and third orders. I was supposed to receive 25% off of my orders, which I did not get. I have had to file a claim through paypal since I have been charged full price for my items. I have sent couple of emails but still no news from the customer service. I ask for the 25% refund or a cancellation. That's horible, they are not honest at all. The put a wrong price on paypal to justify they roberries... I will not be shopping here again. Shocking. Shame on you.
FAISANT"
Dear customer,
Sorry for all inconvenience we have brought to you, and we sincerely apologize for that.
We checked for you and found that your order AAX2778 had enjoyed 30% off coupon already.
We have explained this problem on this web, http://www.sheinside.com/FAQ-a-366.html,
"The coupon discount is based on the original price of each item. If the item is on sale and have a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more.
Attention: One order can only use one coupon.”
Maybe you can have a reference.
Hope you can understand.
And sorry that our customer service didn't reply you in time because of time difference and other reasons.
Please remember that you are our precious customer, and we will never deceive you.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Have a nice day.
I purchased a red jemstone tassel necklace and am in love with it! It's a gorgeous pinky red colour and gives a real POP when I wear black tops or dresses. I've received many compliments about it and a couple of other accessories I've bought off Sheinside in the past. I've had no problems with ordering or delivery online- all very simple and straightforward. If you're after some gorgeous jewellery at extremely affordable prices, look no further! I'd also say the quality is great and I've no issues with the clasp or strength of the necklace. The only problem is trying to stop my sister from borrowing it!
I bought a coat from here that said "ships within 24hours" but was shipped 4 days later. I paid extra for express shipping so it would arrive in 3-5 days as I am going overseas but it has been over 2 weeks and I haven't receievd it. When I contaced the company they told me they couldn't help me and they altered the shipping time and accused me of being mistaken (thankfully I had taken a screenshot of it before). The whole experience has been terrible and I will never buy from here again. It may be cheap, but it's not worth the risk!
Dear customer,
Sorry for the waiting time.
We have checked for you and found that the item you ordered cannot be shipped within 24h because we need to customize it from the factory.
Hope your understanding.
Your order has been shipped on 5 Jan and 555007492863 is your tracking number, you can track it via http://www.17track.net/en/result/express-details-100009.shtml?nums=555007492863
We were just informed that your order is In Transit to Destination, and will be shipped to you very soon.
Sorry for all inconvenience we have brought to you.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Have a nice day.
I don't even know where to begin, I placed an order on November 14,2014, but it processed the next day (not my payment, that came out immediately). After a few weeks of urging shipment, I contacted customer service who gave me a very generic response and told me that my item would be shipped within 5 days. 5 days passed, I still had no information on the shipping and contacted customer service again... same generic response in extremely broken English. The item finally shipped, but by this time I had actually moved and now the item is apparently lost in the forwarding process. I've been told numerous times that I can have my money refunded, but when I actually asked for this to be done, I was basically told to contact my local post office about this. I had fortunately already done this and knew that the package was lost and that it was the sender's responsibility to refund me the money. The only way I get a response is by posting on their facebook page and via facebook message. Very unprofessional, very unorganized, a website that I will never use again and will urge all of my friends to avoid at all costs.
Dear customer,
Sorry for keeping you waiting.
Generally we only need 5-7 business days for processing and it takes longer than usual because of the increasing number of our orders for Christmas and New year.
Hope you can understand.
And sorry that we didn't inform you of the situation in time because we need time to check the condition of the order. We finally found that your order was returned because of wrong address or invalid zip code you offered.
We tried everything we can to inform you once we got this information.
And we have arranged the refund for you.
It will be back to your account within 3 business days.
You can check it later.
Sorry for all inconvenience we have brought to you and please remember you are our valuable customer, and every our colleagues is sparing no efforts to help you solve your problem.
If there is any problem, please contact us via [email protected] without any hesitation.
Thank you for your support.
Best regards.
NEVER BUY ANYTHING FROM THIS SITE!
I bought three dresses on this site and paid $15 dollars for express shipping. On the site the express shipping says 2-3 days. My order didn't come for TWO AND A HALF WEEKS. I tried sending emails, using their online help, and received emails like "don't worry dear your order will ship soon".
After finally receiving my order, one of the dresses was falling apart. I tried to contact them for a shipping label and a week later I still had no response from them. To say that the customer service for this site is a joke wouldn't even scratch the service.
So I repeat, NEVER BUY ANYTHING FROM THIS SITE.
Dear customer,
Sorry for the waiting time and we sincerely apologize for all inconvenience.
Generally we need 5-7 days for processing and it takes longer than usual because we need time to customize them from the factory and to do quality-control tests.
Hope you can understand.
And sorry that we didn't reply you in time because of time difference and some other reasons.
We have sent details about return to your email. You can check it later.
Sorry for the delay.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
I ordered 2 pretty black dresses. I instead received 1 poor quality skater dress & one big BLUE UGLY SHIRT rather than a BLACK shift dress. I've emailed then two days in a row- still NO REPLY. Honestly, save your money, save your time.
Dear customer,
Sorry that we didn't reply you in time because of the time difference and some other reasons.
Hope you can understand.
And the picture you sent is too small, we cannot see it clearly.
Could you kindly give us your order number so that we can check it for you please? And we can give you the return address if it really cannot meet your requirement.
You can contact us via [email protected].
Thank you for your support.
Waiting for your reply.
I ordered a beautiful black dress for my girlfriend as "gift" (for both her and me) and it was wonderful, im a guy who doesn't anything about dresses, but i was able to order one easily from this site. My only complaint is that it arrived a day later then i expected, but i wouldn't consider that the website's fault.
I must say that "SHEINSIDE" has been the best ever online purchasing experience for me. The best thing I loved was the over delivery of my product. The time was of 15 days but I was amazed to get my product shipped within 5 days. Moreover, the discounted rates helped a lot in saving my money and allowing me buying more products.
The customer service was simply outstanding, I'm so much happy with the quick response, the way they guided me to place my order and moreover, offered me a special discount upon request.
The stuff I got was "ADORABLE" and beautiful. I never had any problems with the quality of the stuff at SHEINSIDE
I'm so much happy with the service of SHEINSIDE that I've placed 3 more orders one for Girl Friend too :).
Highly recommended Thanks a lot again for the amazing support.
Product:
Sheinside offer range of clothing and accessories at an affordable price. I love the fact that they offer super discount rates. I purchased Pink Long Sleeve Lapel Oversized Cocoon Coat and love it very much.
Customer Service:
Their customer services were excellent. They responded promptly and quickly through the chat area. The answers were helpful, friendly and professional to speak with. They took their time to answer all of my questions.
Shipping:
They ship internationally with free shipping! I received my jacket within a week.
My recommendation:
Looking to buy fashionable item at an affordable price? Sheinside has over 100s of fashionable items to choose from. Give them a try today.
I ordered a Multilayer Chain Bead Necklace for my wife for Christmas and she absolutely loves it. I was very happy with the level of service from Shelnside. Ordering was easy, shipment was fast, it arrived safe and was really happy with the quality and even happier with the price of the product. Highly recommend this site. My wife highly recommends the necklace as she wears it everywhere. Thank You.
I couldn't be happier. I bought a dress as a gift for a lady friend of mine. It was even better than I expected. It arrived on time and was nicely packaged. Beyond all that, it was such a good deal. To buy the same thing at other sites would have cost at least two times more. I was even more surprised when my friend put the dress on. She looked simply amazing in it! When it comes to buying gifts for my friends, I'm always going to go there. Their great prices and good service can't be beat!
Are you kidding me? Wow! I went online shopping for a dress to wear to a cocktail party and found a beautiful long sleeve gray backless dress. I couldn't believe the price,,,,$17.99, no way too good to be true, but it is true. I ordered the dress, it fits beautifully, and the shipping arrived exactly when they said it would. I was amazed at the quality, but better yet, all of my friends wanted to know where I purchased it. When I told the Sheinside, they grabbed their phones at the party and ordered. Well, do yourself a favor and check this place out.
Answer: They asked me 8 times to change my review! And offered me $15 out of my over $100 that I spent as a refund. "consider it carefully" consider the fact that this company steals brands
Answer: Hi SHEIN takes about 2 to 3 weeks if your from the uk or USA and Ive order a few things from and the clothes are amazing Im from the uk but if youre from any where else it might take longer
Answer: Do not waste your money on this website, they are very disrespectful, and they do not help their customers. It was one of the worst shopping experiences ever.
Answer: It is a hit and miss. Some items are OK but others are made by them recreating clothes from other companies and the fabrics are literally table cloths of worse. It is best to look at the photos of clothing posted by the users themselves and not she inside. I wouldn't purchase anything they add themselves. Also, to let you know how long it takes. I ordered a few items on April 15th via express shipping and they still haven't shipped them. It is JUNE! So I would save your money and shop at other sites even if they're a bit more expensive.
Answer: It's better for you to check the measurements fir each
Answer: I personally have only ever purchased off of their website. I got my clothes in a good period of time and sure some of the clothes didn't fit the way I needed them too but that's the risk you take buying online without trying something on. I found the clothes to be a good quality. I would compare the quality of items I received to be similar to that of like forever 21 or urban planet. No where is going to be perfect and you have to use your discretion when purchasing something. Obviously you're not going to get this intricate beautifully crafted A+++ quality item for like $13, but I would say the quality was better than I had expected given the pricing.
Answer: My order took four to five weeks. The clothes weren't at all how they looked online either.
Answer: Whatever you do, don't order anything from this site. The shipping took 3 weeks, even after I had paid for express shipping. Further, the items are SO CHEAP, and their return policy is so terrible, that I literally threw items out... Don't think anyone at a thrift store would even want them.
Answer: Takes AGES to come and the quality and sizing is very poor.
Answer: Yes, no phone no., bad reviews will get their attention immediately. Worst online shopping experience ever.


Dear customer,
Sorry for the waiting time.
We have checked for you and found that your order was returned without any reason.
So sorry for that.
We are arranging the resend for you now. We will inform you of the tracking number once we got it from the shipping company.
And sorry that you are not very satisfied with our proposal to refund you 80% before. We did that because this incident was really out of our expectation, and we suffered a great loss too.
Hope you can understand.
We are sure that our customer service will try their best to give you a perfect solution.
If there is any other problem, please feel free to contact us via [email protected].
Thank you for your support.
Have a nice day.