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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1897th among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

GB
1 review
1 helpful vote
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Omg!
February 1, 2015

Omg! When I was browsing trough the website I was really having a hard time on making my mind:
There's so many beautiful things there...
Anyway I ended up buying this black long sleeve backless dress as it seemed so my thing and I was really pleased when it arrived! IT does fit really well, the fabric is good and I did rock at my birthday as I wanted!
I also need to praise the service:
Really easy to communicate with the sellers, got a confirmation of my order in the same day and the shipping was made within a very reasonable time!
So I will totally buy again as I couldn't be happier with the service, the prices and the pretty items.

Date of experience: January 29, 2015
Washington
1 review
1 helpful vote
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Awful company
January 31, 2015

Awful company. Don't bother getting expedited shipping because it comes the same time the regular shipping does. The quality is awful as well. "Kevin" says that it would be at my house in 5-6 days, it got to me a week after they said it would. Definitely not ordering again. Oh and another thing, 1 dresss is way too big and another is way too small. Both are mediums and my sister couldn't fit into the tighter medium and she wears a Small and Extra small.

Date of experience: January 28, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Sorry for the waiting time and for all inconvenience we have brought you.

We have checked for you and found that your order was placed on 14 Jan.
Generally we need 5-7 business days for processing. And shipping time is different from processing time.
Hope you can understand.
We noticed that you mentioned many defects about the quality and size. Sorry that our quality and size cannot meet your requirement and fit you well.
Maybe you can take some photos with clear measurement so that we can check it with our factory.
After confirmation we will refund you full for any quality and size problem caused by us!

If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.

Nigeria
2 reviews
0 helpful votes
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SheInside is an amazing online shop. This is the second time I am buting clothes from this site and I have the same testimony. The quality of clothes I ordered and expected was exactly what I got. The site is very user friendly. I picked the Items I needed and payment was fast. The products where delivered right on time. I recommend SheInside for efficiency, Speedy Delivery and Quality Product.
I started shopping online since 2013 and I want to say that my experience with SheInside is amazing.
Keep up the good work.
Nicole Smith.

Date of experience: January 27, 2015
Virginia
1 review
0 helpful votes
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SheInside.com is the best online shop for womens vintage style clothing. I enjoy wearing vintage and retro styles and have receive several compliments on the "Red Flouncing Knit Skirt" and also on the "Green Floral Print Puff Skirt". The prices are competetive and there is ALWAYS a sale. Plus they offer free returns but believe me when I say that you WILL NOT want to return your items because they are so very nice and all measurements are provided on the site so you can be assured of a proper fit. I am so glad I found this site.

Date of experience: January 27, 2015
Pennsylvania
1 review
0 helpful votes
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I had bought the Purple Floral Sunglasses and they were beautiful, I also bought a pair for my mom and sisters. The quality is just absolutely amazing for the price! When I ordered mine then I just loved there checkout system, you just click an item and it adds it to your cart. Then I received a confirmation email of my order and it was set. I was so exited and they definitely reached higher than my expectations! After I had received mine it was so perfect that I had to buy a pair for my mom and she absolutely fell in love with it so then I bought a pair for my sisters and they bought it for there friends and now we are just all in love with it! The quality is just absolutely amazing for what you pay for it though, amazing.

Date of experience: January 27, 2015
Maryland
1 review
1 helpful vote
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Just received a coat, the quality of the material is to be expected as woolen polyester but it looks like it was sent through a washer and dryer multiple times. Seams don't match up and are stretched. Needless to say, I decided to return the coat. When searching for how to return the item I discovered that I needed to place a return order tracking number and link after I returned the item. I was confused about the return process so I started a chat with the online help team. Well, to say that the "help" on the other end of the chat was condescending is not saying enough.

I was informed that I ordered my items off www.sheinside.com NOT us.sheinside.com so I did not qualify for free returns. Please see picture attached of the conversation... I apparently was not "paying attention" enough. I could not believe a customer service agent was telling a paying customer to pay attention. Completely out of line in my opinion. However, all the links the man sent me to clarify the return policy directed me to us.sheinside.com return policy webpage which states clearly "free returns". When I asked for the www.sheinside.com return policy link he sent me a link that directed me right back to us.sheinside.com's return page and a picture of a return policy typed out. Finally the man said they would give me "a free return shipping label this time." When he asked what items I wanted to return I told him the coat and he said "only this one?" I said yes, I hadn't received the other items in my order. I was then told that I could wait till I received them all and then contact them! I think I can make that decision on my own? And based on reviews of how long their shipping can take I didn't want to wait around for that order till I got my refund on the coat.

My experience has been unbelievable... After requesting what I would think is reasonable information (a link to the page I apparently ordered from for the return policy) and not being able to produce it and then being told I should just wait and contact them another time? Also, after reviewing the webpage I have realized there is no phone number to speak with customer service agents over the phone, this is a red flag in my opinion. It should be noted that I am still not able to access the webpage www.sheinside.com. Try it yourself...

Date of experience: January 27, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Sorry for the waiting time and for all inconvenience we have brought you.
We sincerely apologize for that.

To save your time, we decided to ship your order in two parcels. Hope you can understand,
And sorry to hear that the quality of our product cannot meet your requirements. Maybe you can take some photos for us so that we can check them with our factory.
After confirmation we will refund you full for any quality and size problem caused by us!
We also need to apologize for misunderstanding about the return postage.
Hope you can understand and forgive us.
We noticed that you seems not to be very satisfied with the proposal proposed by our customer service. Please understand that all of you are our valuable customers. It’s not only our responsibility but also our honor to help you. They proposed that in order not to bring you more inconvenience.
We regret hurting your feeling and making you disappointed and angry at us. But we didn’t do that deliberately...
We are sure that our customer service will figure out a way to fix it.

If there is any problem, please feel free to contact us via [email protected].
Thank you.
Best regards.

New York
1 review
0 helpful votes
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It is a excellent side
January 28, 2015

It is a excellent side. “From my experience, Sheinside is one of the best website to order from. They have a wide variety of the type of clothing and accessories i would prefer and the most amazing and encouraging aspect of Sheinside, is that their prices are affordable. I love this dress so much, it is exactly what I was looking for. Fits like a glove, soft, comfortable, and warm material, and it is the perfect shade of Christmas tree green for my holiday party. I will definitely continue to shop from Sheinside, and recommend it to my friends for great deals on cute and trendy styles..

Date of experience: January 25, 2015
District of Columbia
1 review
2 helpful votes
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Hi Everyone!
January 27, 2015

Hi Everyone! I just placed an 11 item order on Sheinside. Looking at these reviews I worried my order will not arrive before the season is up. All of my purchases are winter specific! I'll keep you all posted!

Date of experience: January 24, 2015
Viviana F. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Texas
1 review
0 helpful votes
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The experience with Shelnside is always very pleasant. I love the fast service and friendly representatives. The products seem to be in good condition.

Date of experience: January 24, 2015
Florida
2 reviews
0 helpful votes
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I made a recent purchase from Sheinside.com and my overall my experience was wonderful. The order I placed was for a Black Long Sleeve V Neck Hollow Lace Dress for my girlfriend. The hat with this one made it perfect for the party we were planning to attend. The site was very easy to navigate, and the selection of products was absolutely great. At first glance, we considered ordering several other items as well, since there are a nice variety of accessories. My girlfriend spent several hours looking through all the products before finally deciding on a dress she liked. It was very easy for her to pick the appropriate size, and proceed with the purchase. The product arrived in a very timely manner and my girlfriend is very pleased with the design and quality. She enjoys it very much. This dress looks stunning in day or night lighting and compliments her figure great. What makes this dress so special is its ability to easily accessorize and still remain sexy in the process. Anyone should count themselves lucky to have found this gem. If I could recommend just one thing on from this site... this would be it! Our first experience went very smooth; we have now decided to get a few of the other items they offer. Overall we both agree the product quality, efficient navigation of the site, and prompt delivery were exceptional. The prices are also very good for such quality items. I would recommend this site and the products they offer to anyone.

Date of experience: January 23, 2015
Texas
1 review
0 helpful votes
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I just received my first order from sheinside! The entire process was easy and quick. I received my order sooner than expected, which doesn't happen very often. I will definitely be recommending this site to my friends. You get good quality clothing at the best prices!

Date of experience: January 23, 2015
Florida
3 reviews
0 helpful votes
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I ordered the mint sleeveless halter maxi dress for a wedding I'm attending. This was my first time shopping on this sheinside.com, the site was easy to navigate through and the ordering process was simple. My order shipped quickly and I was more than pleased with the quality of the dress when it arrived. The price was amazing for such a beautiful dress. I definitely will be doing more shopping off this site. Absolutely love this site!

Date of experience: January 22, 2015
Jamaica
1 review
2 helpful votes
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I am not usually very big on buying clothes online because the experiences I have had are mostly negative. However, SheInside has caused me to rethink my perception of buying online. I recently purchased some clothes for myself and my husband - and I was satisfied with the order! Firstly, the clothes were great prices. Secondly, the clothes I ordered were as I saw them online and ordering was very easy. Also, the shipping time was good. My husband is already asking when I will place the next order! Overall, the experience was great and because of that I would return again. Thanks much SheInside!

Date of experience: January 22, 2015
Florida
1 review
0 helpful votes
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I purchased a Black Metallic Yoke Knit Hat for my wife, it was shipped quickly and is of the highest quality, I will be a repeat customer. Thanks SheInside!

Date of experience: January 21, 2015
Jamaica
1 review
0 helpful votes
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I love my Khaki Round Neck Pleated Dress! Thank you Sheinside.com! This dress is as exactly as was advertised and for a good price too. My sister was the one who introduced me to this site and honestly I must say I was thoroughly impressed by the selection and even more impressed by the excellent service I received. Other than the fact that the prices are good, the quality of the clothing is excellent. The shipping was also hassle-free. I have already recommended this site to my friends and will definitely be returning soon to make my next purchase :)

Date of experience: January 21, 2015
Massachusetts
1 review
3 helpful votes
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I was so excited when I found a blanket scarf for buy one get one free. Upon checking out there was nothing confirming the BOGO sale, but I proceeded with the order. I never received a confirmation e-mail so I wasn't sure if my order had even been received. Only a few days later I did receive an e-mail with the tracking number however both scarves were not included in the package. I spent a long time talking to customer service on-line and they told me it was buy one scarf get a piece of jewelry for free, this was never even mentioned when I ordered. So now I was not only screwed out of my free scarf but the so called free jewelry too. I'm waiting on my shipment still but am so frustrated with how horrible this customer service is and their unwillingness to help out

Date of experience: January 21, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Sorry for all inconvenience we have brought you and we sincerely apologize for that.

But "buy one get one free" in our store means that if you bought an item during the period of activity, we can send you a jewelry for free.
Sorry for the misunderstanding.
By the way, your order has been shipped already, 9374869903500276015976 is your tracking number and you can track it via https://www.usps.com/.
The tracking information shows that your order departed a shipping partner facility at 2:48 am on January 24.
You may get it very soon.
All of you are our precious customers, and we will try everything we can to help you solve your problems, offering you better shopping experience than other stores.
Sorry that we left you such bad impression.
We will improve later.

If there is any other problem, please contact us without hesitation via [email protected].
Thank you for your support.
Best regards.

California
2 reviews
0 helpful votes
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When I ordered from SheInside, it went perfectly. My gorgeous black spaghetti-strap crop top came with my adorable high-waisted shorts. The material was high-quality - I looked like i spent hundreds of dollars. It was basically a steal. The compliments came rolling in, and honestly, I will always buy from this website. Why spend fifty dollars on one crop top when you can get five from SheInside for the same price and quality?

Date of experience: January 18, 2015
Australia
1 review
1 helpful vote
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I love every single item on this site. Not only are they fashionable and very beautiful items, but the website is easy to navigate and user-friendly for even the worst computer users. I totally recommend this site! Items aren't cheap-looking despite the prices being kind to your wallet.

Date of experience: January 17, 2015
Canada
1 review
0 helpful votes
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It is very hard for anyone to impress me but for the online fashion shopping experience I love Sheinside.com as an online shopper you will agree that biggest fear to wish for an on time delivery and for the right product like posted on the website. My recent experience with sheinside.com was tremendous which make me comfortable to buy future items in confidence. Secondly the styles I found for cardigan Knitwear were amazing I could not find any style in other online sites. For price I think it's reasonable but I will look for discounts and promotions hey that's why ppl shop online.

Date of experience: January 15, 2015
GB
5 reviews
30 helpful votes
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I ordered a black outwear for my wife on sheinside.com. I was extremely happy that it was delivered in time and the coat was exactly what I was looking for. The fabric is really good and it looks pretty nice to wear. My wife love black outwears and Sheinside offers a range of black outwears and it was hard time for me to decide one outwear and place an order. The website and customer support is very helpful in order processing and in responding to any query regarding your order. One should love to buy online with such a good product and services.
Thank you, Sheinside.

Date of experience: January 15, 2015