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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1897th among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

France
4 reviews
14 helpful votes
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Awesome service
March 28, 2015

I had a great experience with SheInside. I purchased jewelry from sheinside.com. They look like a designer brand at an affordable price. They have really creative pieces and I was genuinely surprised. I've already received several compliments on them. I'm really excited to have found this little gem. My experience was great. Thank you SheInside for your great help. Definitely I will purchase more from you :)

Date of experience: March 25, 2015
Florida
4 reviews
6 helpful votes
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I bought a floral Maxi dress to wear while on vacation. The price was great, and at a discount! The shipping was fast, and the dress arrived just as described. Thanks for the great service and cute dress!

Date of experience: March 25, 2015
Nigeria
1 review
1 helpful vote
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WONDERFUL EXPERIENCE
March 28, 2015

I have bought swimwear and a lingerie recently from this company. I really appreciated it. I got exactly what I wanted. The customer service was professional and friendly. The delivery was perfectly smooth. Although this is not my first time of ordering, but I must confess that their services are improving everyday. Good Job!

Date of experience: March 25, 2015
California
1 review
1 helpful vote
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Confused
March 24, 2015

I am really confused because i ordered three items, two of them already arrived. I was aware that the third item was going to be recieved after. But when I tracked where my third was on USPS it said they couldn't find my second package that was supposed to have a tracking number on it already. A Side this problem service was good! Shipping was wuite fast for my first package.

Date of experience: March 21, 2015
South Carolina
2 reviews
4 helpful votes
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My dress is beautiful
March 24, 2015

Although my other review was quite harsh when I received my dress it was beautiful.it look exactly like the picture no scams but it came two days late.the people responded well. Make sure you order ahead of time.the quality is great! The gold sequin dress is lovely. I am adding on to it to where it to prom and I will email the website pictures it's beautiful

Date of experience: March 21, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the waiting time.
Generally we need 5-7 business days for processing. And actually your order has been shipped on 17 Mar already which was only one day after placing the order.
Hope you can kindly understand.
3014038742 is your tracking number and you can track it via http://www.cn.dhl.com/en.html. The tracking information shows that your order has been delivered to you already.
Have you got the order now? Is everything ok?
Sorry that you are unsatisfied with our customer service. Please remember that you are our precious customers. It is not only our duty but also our honor to help you solve your problems and meet your requirements. We will do better in future.

If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Yours sincerely.

California
1 review
3 helpful votes
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Don't even bother with this company. Their return policy is terrible. What the hell am I going to do with swimwear and a lingerie top that does not fit? They don't even have an option to choose different sizes for the tops and bottoms of the swimwear. And don't even get me started on the other item, its quality was so low, it felt like putting plastic on my body. Honestly, I think I just lost $50 because they won't let me return or exchange the products. At least their customer service gets back to you right away, but just the quality of the clothing that I received, the amount of time it actually took to get my order (A MONTH! I WAITED A MONTH FOR CLOTHING I COULD NOT EVEN FIT) and their idiotic return policy, I will not be shopping on this site again, and I hope no one else is on here will too. I mean, the swimwear items and the lingerie are fine. It's not like my body tainted their horrendous clothing. There is a slew of words I would like to release right now, but I'll refrain, because this is a family site.

Date of experience: March 18, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply.
Generally we need 5-7 business days for processing.
And your order has been shipped on 13 Feb already which was 4 days after you placed the order.
But sometimes we may not be to get the tracking number or the tracking information until your order has been delivered to your country.
Hope you can kindly understand.
And sorry to hear that some items in your order cannot meet your requirements and you wanted to return them back.
About the size of swimsuit, sorry for all inconvenience, but we really cannot accept different sizes for the tops and bottoms of the swimwear.
We always sell them in complete set. Hope you kindly understand. But we will make improvements about this aspect later.
And we have noted on our web that Tights, jewelry, swimwear, Lingerie and Accessories (except shoes)are not allowed to be returned or exchanged.
Hope you can kindly understand.
We have checked for you and found that our customer service have offered you something to return these items you are not very satisfied with.
Maybe you can check your email including spam folder.

If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Yours sincerely.

Ireland
1 review
1 helpful vote
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I have made 3 separate orders on this site, each time ordering multiple items and I have to say I am very impressed! The value for money is incomparable! I have bought dresses, jackets and blouses all of a very high quality given the price! Some threads may come loose or a button needs to be re-sewn but I never have any issue amending these items!

I live in Ireland and it generally takes about 4 weeks for my orders to arrive but they always do arrive, I have no issue with my orders taking 4 weeks as customs in Hong Kong can take ages.

I would definitely recommend this site if you like fashion but don't have much of a budget and have more patience than a small child!

Date of experience: March 17, 2015
New York
1 review
1 helpful vote
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Slow Service
March 19, 2015

I was so excited to see that this website had such gorgeous items for cheap. SO i ordered some items for my vacation. After ordering and reading reviews on how thier shipping is so slow, i imediatley sent an email and did the live chat to request to have my order cancelled and i am still waiting. I need my order refunded immediately.

Date of experience: March 16, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Thank you for your support and sorry that our customer service didn’t reply you in time because of time difference.
But we didn’t do that deliberately.
Hope you can kindly understand and trust us.
No worry please. We have checked for you and found that your order has been canceled already.
The refund will be back to your account within 10-20 business days.
You can check it later.

If there is any problem, please feel free to contact us via [email protected].
Thank you.
Best regards.

Indiana
1 review
3 helpful votes
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Love it!
March 19, 2015

I go to this site to look for unique items to fill my wardrobe. Yes, the shipping takes longer than expected, but well worth it. If you are concerned about fit and how it will actually look, read the review and see the pictures of that item. That is how I normally order. If it doesn't have a review, or even pictures of real people wearing it, I do not buy. People are so fast to judge this website. But all in all, they do not take the extra 2 minutes to read the reviews of an item they wish to purchase!

Go use this website, just take the time and read about what you are planning on buying before you buy. Simple as that.

Date of experience: March 16, 2015
Arizona
1 review
1 helpful vote
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My order went well
March 19, 2015

I got the perfect birthday present for my sister on Sheinside. She is a colossal Disney fan so I got her a pair of denim pants with characters printed on it to go with a shirt she has with even more characters on it and she absolutely loves them! She's so happy her set is complete. It wasn't expensive and they were shipped out and delivered in only a few days, left me with plenty of time to wrap it up as a present. Very happy with my order.

Date of experience: March 15, 2015
Maryland
3 reviews
14 helpful votes
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Here are photos of 2 scarves I just received--as they were when I opened the package.

This is a 12+ inch tear in the scarf.
Oil and food stains on a brand new scarf.
Date of experience: March 14, 2015
Wisconsin
1 review
4 helpful votes
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Don't be tempted
March 17, 2015

I ordered several items a MONTH ago, and it's still "processing" (but my card was charged the day I made the order). Here's the response I got to the second email I sent asking about my order:

*******@sheinside.com
Hi
Sorry for that
Because the logistics company lost your parcel, so we resend you a new one, it might take a little bit long time
Pls wait patiently
Nice day!

Sorry, but I'm not feeling all that patient at this point. By the time my clothes arrive, if they ever do, they'll be out of season. I WANT MY MONEY BACK.

Edit: I requested, and eventually got, a refund. First I was offered a discount on my next purchase, but then (probably because of this review) someone else jumped in and resolved the situation. I still can't really recommend the site because I never got the clothes I ordered, BUT I was pleasantly surprised to find that I hadn't gotten totally screwed.

Date of experience: March 14, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply and for all inconvenience we have brought you.
Generally we need 5-7 business days for processing and it was delayed because of our seven-day holiday before. Moreover, our logistics department lost your well-prepared order because of some unknown reason which also caused the delay.
We sincerely apologize for our mistakes. But we didn’t do that deliberately. Hope you can kindly understand and trust us.
We have checked for you and found that your order has been canceled already. The refund will be back to your account within 10-20 business days when it is done.
We feel regret bringing you so much trouble and leaving you such negative impression. We will try our best to make up for our mistakes.
Hope you can kindly accept our apology and forgive us.

If you need further assistance, please contact us via [email protected] without hesitation.
Thank you.
Best regards

California
1 review
4 helpful votes
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WORST customer service in the whole world. They promise "30% off" and you can apply "she inside points" on your first purchase. When completing my purchase, the area to apply the promotions were greyed out. Figuring they would show up later in the order, I continued. They didn't. I emailed immediately after I completed my order asking them to apply the coupons and/or points. Several days later, I got a terribly written email asking me to "please keep my purchase, but that she would not be applying my coupon." I told her I would be returning the purchase, and forwarded her message to corporate. Again, several days later and several poorly written emails, THIS is the email response I get. I doubt I will ever get my money back.

Hello,
Sorry to hear that.

Ok and we will issue the refund to you in 5 working days.
After refund has been done you will receive an email:-)

If you paid via paypal, you should received it within 24 hours.
If you paid via card, please check your original payment account 20--30 days later.

Thank you for your patience.

Best regards,

Date of experience: March 12, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
We sincerely apologize for misunderstanding and for all inconvenience we have brought you.

First, about the coupon problem you met, there must be something wrong with the system which caused you not be able to use the coupon we promised. Besides, we might not be able to change the total amount for you under the condition that you had already finished the payment.
We are sorry for all these inconvenience. But please understand that we didn’t do that intentionally.
Hope you can kindly understand and trust us.
And then, about the refund problem you mentioned, we are really sorry for the waiting time. But transaction via bank needs time for processing. It is really out of our control.
Sorry that you are unsatisfied with our customer service and we feel regret about that.
Please remember that you are our valuable customers, we treasure each of you. All of our customer service are trying to solve your problems and to offer you better shopping experience than others. We will never ever try to deceive you or to steal money from you.

If you need further assistance, please contact us via [email protected] without hesitation.
Thank you.
Best regards.

Texas
1 review
3 helpful votes
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I had placed an Order and paid for the express shipping because i needed the item in 3-7 days before leaving town. I then got an email stating the processing will take 5-7 days?!? So i immediately got on chat to cancel BEFORE any funds were taken from my account. The person i chatted with assured me it was canceled and no money would be taken since it takes 5-7 days to process anyways right? WRONG because the very next day they took the money from my account. So i got back on chat only to be told: "You know this is a online store there are so many issue to arrange a refund." and that i have to wait 20days! This is completely unacceptable and on top of this I'm told i cannot speak to an actual human being about my money being taken?!?! I am starting to think this we site is a SCAM and this site should be reported and taken down.

Date of experience: March 11, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

We sincerely apologize for all misunderstandings.
Actually, we do have canceled this paid order for you immediately after getting your notification. But the bank had already taken the money from your account when you contacted us.
Hope you can kindly understand.
And sorry that you are not very satisfied with our refund process. However, there are numerous customers canceling and paying for their orders every day. We really need some time for processing in order to avoid any mistakes that could happen.
Moreover, transaction via bank needs time. It is really out of our control.
We have checked for you and found that we have refunded you already on 12 Mar and it will be back to your account within 10-20 business days.
Please understand that you are our precious customer, and we will never ever try to deceive you or to steal money from you.
Hope you can kindly trust us.

If there is any problem, please feel free to contact us via [email protected].
Thank you.
Best regards.

GB
1 review
3 helpful votes
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I placed my order on 24th Feb, currently 15 days after I have ordered this is still under "processing", customer service is a joke - copy and paste answers and not answering my question: "it takes 5-7 days for processing". I want a full refund before even receiving the items as by the sound of it they will be awful quality and fit! But I cant do that until I have received them apparently!(no idea when this will be). They have taken the funds already out of my account too. Wish I had read reviews before buying. Stay away people.

Update: day 21 still no parcel received. They are unable to tell me when I will receive my parcel, as I quote "not be able to give an exact delivery date because of some reason like weather and something else." They have also sent me a tracking number which says on the website that it doesn't exist as apparently "The tracking information needs few business days for updating. Maybe you can check it later". Having worked in a company that sends items all over the world, if the parcel has been sent, then the tracking number should be live. Fact. Beyond annoyed at myself for buying from this website.

Date of experience: March 11, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Sorry for the late reply and we sincerely apologize for that.

Generally we need 5-7 business days for processing and it takes longer than usual because some of your items belong to best-selling products.
We need more time for customization and to stock.
Hope you can kindly understand.
Actually your order has been shipped already. But we noticed that you mentioned you want to cancel this order in your comment, we called it back as a result.
Maybe you can tell us your final decision via email.
Sorry that these negative comments left you negative impression and caused such trust crisis. But we have made many improvements during this period.
Hope you can kindly trust us.

If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.

Oregon
1 review
3 helpful votes
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It's a freakin' scam! So I purchased some items on January 19th, 2015 and received them a few weeks later. They were not like the picture at all and the fit was horrible. I decided to return them and it's been over a month and a half and I still have not gotten my refund! I tried to contact them and they said the tracking number doesn't work and said, "pls check." WTF?! How am I going to check? It's not like I save a piece of receipt or took a picture of the tracking number that's over a month old! There was no effort in them trying to help. So I decided to do the chat room hoping that I'd get an answer and a complete refund. NOPE. All they said was that the system was "down" and that I should check back in 2 weeks. 2 more weeks?! Are you freakin kidding me? It's a total scam. I don't have the items and I got scammed my money. I JUST WANT A REFUND! SO PISSED OFF RIGHT NOW! So coming from experience, don't buy from this site! It's like throwing your money in the trash!

Date of experience: March 10, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

We sincerely apologize for all inconvenience we have brought you and for all misunderstanding.
Sorry that our products cannot meet your requirements and you returned them back. Please understand that sometimes difference between pictures and real items cannot be fully avoided. But we will find a way to fix this problem.
And sorry that you are unsatisfied with the reply from our customer service.
We had contacted you about the return tracking number before and got the tracking number 9114999944238461104648.
But after checking, we found that this tracking number is invalid and we cannot get any tracking information via this tracking number on usps.com.
As a result, we just wanted to check with you and to find out what happened exactly so that we can arrange the next step for you.
Hope you can kindly understand and trust us.
Please understand that you are our precious customers, we will never ever try to deceive you. And we are pretty sure that this problem will be solved perfectly.

If you need further assistance, please contact us via [email protected] without hesitation.
Thank you.
Best regards.

Oklahoma
1 review
2 helpful votes
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Sketchy
March 10, 2015

I should have done my research but I guess I was captivated by the low prices and the fact that one of my favorite bloggers uses their site so frequently. I made a purchase 7 days ago and it still has not shipped. There is really no information regarding the status of the order on the website besides that it is "processing" which is incredibly frustrating. (Most websites, which sell items that are much more popular than those on sheinside can at least process and ship an order in 2-3 days). There are an outrageous number of terrible reviews of this website and I'm kicking myself for not looking at them prior to making my order. I just hope that my items work because at this point it will not be worth the effort to attempt to make returns.

Date of experience: March 7, 2015
Saudi Arabia
1 review
0 helpful votes
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My experience with this brand has been great. They were professional, fast, and helpful when I had a problem. I am so excited to shop there again.

Date of experience: March 6, 2015
Michigan
3 reviews
8 helpful votes
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Shipping: Took well over a month to arrive, tracking never worked as advertised, "processing" was several weeks when it was advertised as "fast shipping".
Quality: Non-existent. I bought a faux-leather jacket, I had to saw holes that formed on the lining the first week I wore it, but the fabric was so cheap, it keep ripping. I had to saw in a whole new lining. And no, this wasn't A $4 thing, I paid almost $40 for that piece of $#*!. I also bought a couple of shirts and the seams came apart (had to throw away), a couple of earrings that look sooo cheaply made, and one came broken. Bought a rose ring and it broke as soon as I touched it.
Customer service: lots of excuses, broken English emails, fake apologies of the type "we are so sorry, but we won't do anything to help you, be patient" and the worst part?
They still e-mail me, insisting so shamelessly that I change my negative reviews in resellerratings. I hope they don't do that here too. I'm beyond annoyed by these scammers..

Date of experience: March 5, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Sorry that you are so unsatisfied with us.

First, sorry that you are not very happy with our customer service, but we really have no idea what happened exactly. Maybe you can tell us via email later.
Please understand that all of you guys are our valuable customers and we treasure you. We won’t do anything bad to you.
Hope you can kindly trust us.
And then, about the discount you mentioned, we have checked for you and found that your order has already enjoyed 30% off already. We also explain this problem on this web http://www.sheinside.com/FAQ-a-366.html, which is "the coupon discount is based on the original price of each item. If the item is on sale and have a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more.
Attention: One order can only use one coupon."
Hope you can understand.
About the slow shipping, your order was placed on 21 Feb and it has been processed well and is ready for the shipment on 24 Feb already. It is little delayed because of our seven-day holiday.
Your order has been shipped already.
9361269903500326585682 and LN774105245CN are your tracking number and you can track them via http://www.17track.net/en/result/post-details.shtml?nums=LN774105245CN as well as https://www.usps.com.
Sorry that you are not very satisfied with our limited sizes. We will report your feedback to our factory and make some improvement in future.
Thank you for your suggestion.

If there is any problem, please feel free to contact us via [email protected].
Thank you for your support
Have a nice day.

Linda S.
Tennessee
2 reviews
0 helpful votes
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I must share my review with you regarding my experience with this business. The ordering on Shelnsides website was very easy. I made my selection and their site let me know the amount needed to make free shipping, very nice! I add another short sleeve dress to my order to get the free shipping. Their site has an easy to read section describing their shipping details. Also, if you have any questions they make it easy to contact them. After I received my order everything was exactly how I ordered. I told my mother about the store. I am very happy with my purchase and plan to purchase again soon.

Date of experience: March 5, 2015