Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
grey stargrey stargrey stargrey stargrey star

Shein Reviews Summary

Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Australia
1 review
4 helpful votes
Follow Monique O.
Unfollow Monique O.
Share Review
Report Review

Recently I purchased $200 of clothes from this site and it took over for weeks to receive. I was incredibly disappointed with the quality of clothes (they don't even look like the photos on the site and they reek of gasoline or chemicals). I have since requested an address i can return the clothes too as well as a refund (via papal). Both requests have been declined what a surprise since reading some of the reviews on this site. I wish I had found this site prior to wasting my money. If any sheinside employees read this site I want a refund and a return address i have already escalated my dispute with PayPal so you better refund my money. My order number is Hbc3191.

Date of experience: April 10, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply and for all inconvenience we have brought you.
We sincerely apologize for that.
And sorry to hear that our items cannot meet your requirements and you wanted to return them back. Sometimes difference between real items and shown pictures cannot be fully avoided.
Hope you can kindly understand.
But we promise that we will find a way to solve it.
And then, sorry to hear that there is some smell in your parcel. We have checked every parcel before shipment. We didn’t expect that either. Hope you can kindly trust us.
Sorry that our customer service didn’t reply you in time because of time difference and our three-day holiday.
We didn’t do that deliberately.
We have checked for you and found that our customer service have sent you the return address via email.
Maybe you can check it in your email box including spam folder later.

If there is any problem, please feel free to contact us via [email protected].
Thank you.
Yours sincerely.

Jamaica
1 review
0 helpful votes
Follow Olivia S.
Unfollow Olivia S.
Share Review
Report Review

I needed a cute but classy dress, for my boyfriends dinner party, later this month. So, I went online and went straight to SheInside. I found the Blue Halter Sleeveless Pleated Chiffon Dress, which I thought was perfect for the occasion. The dress was coincidentally on sale and it had been marked down from $47.50 to $33.83. I wasn't about to miss out this bargain, so I ordered right away. The ordering process was quick and easy. Thankfully, I received package in a timely fashion. The packaging is was great as usual. The material used to create the dress did not feel cheap at all. I felt like quality cloth. I feel I got way more than i expected for the price I payed. I am extremely happy with my purchase.

Date of experience: April 9, 2015
District of Columbia
1 review
0 helpful votes
Follow Lisa D.
Unfollow Lisa D.
Share Review
Report Review

I bought one of the Lace Skirt from sheinside.com and it is very lovely. Lacy and pretty layers. Comes to about mid calf. I would guess US size of 12-14-16, not much bigger. Flows nicely. Looks like it will be wash and wear type material. Very pretty nice and light weight and I am sure I will be wearing it often. This came much sooner than expected date. I'm very happy with it, and definitely recommend.

Date of experience: April 9, 2015
Canada
1 review
0 helpful votes
Follow Mathew W.
Unfollow Mathew W.
Share Review
Report Review

I ordered this dress for my girlfriend and she is really happy with it! She assumed it was expensive (which it wasn't), but she doesn't need to know that. The order was processed very quickly and overall the transaction went very smoothly. I would recommend SheInside, and will certainly be shopping with them again.

Date of experience: April 8, 2015
California
4 reviews
6 helpful votes
Follow Margaret L.
Unfollow Margaret L.
Share Review
Report Review

Just like the other reviews about the customer service. Yes it's true they're terrible I ordered a dress for a wedding I received on march 25. I paid extra for the express. Any who there was a tare in the right arm. I didn't like the dress in person and it didn't fit me. The day i received it emailed the company 4 times on how to return and get my money back. Finally on April 1 I got an email from customer service and all she asked was if I want 8 dollarss for the tare in the dress. In all of my emails I said the same thing over and over again that I would like my full amount and to return the dress. Then on the 4 of April they finally responded to my emails and asked if I would like another dress. Wtf!?! How many times do I have to say I want my money back and I want to return this dress!?! Till this day I haven't heard from this company, and no one has helped me on how to return or get my money back.

So a little old for an update but the company emailed me starring they will return my money. But if they give me my refund they wanted me to take down my review. WTH um no.

Date of experience: April 6, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply and for all inconvenience we have brought you.
Sorry to hear that there were some defects on our product and we sincerely apologize for that. This is really out of our expectation too.
We will check with our factory to find out the reason.
Sorry again.
And so sorry that our customer service didn’t reply you in time because of time difference and our three-day holiday. We didn’t do that deliberately. You are our precious customers. All our staff are sparing no efforts to help you solve your problems and to meet your requirements. We will never ever try to ignore you.
Hope you can kindly trust us.
We have checked for you and found that we have refunded you on 8 April already. The refund will be back to your account within 10-20 business days and we have also sent you the screenshot of the refund via email. You can check it later.

If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.

Bulgaria
2 reviews
2 helpful votes
Follow Marina T.
Unfollow Marina T.
Share Review
Report Review

Highly recommended!
April 6, 2015

Recently I ordered a gorgeous floral dress from the Sheinside website. This is my second purchase so far and I can't express how much I love shopping from it. All of the clothes are affordable, so you don't have to break the bank to look dazzling. It is easy to order and the people who work there are very helpful. After I recieved it, I was blown away by the great quality and craftsmanship. I would definitely recommend it if you are looking for something cheap, but at the same time classy and elegant. Great service, amazing dresses, low prices!

Date of experience: April 3, 2015
New York
1 review
6 helpful votes
Follow Zeta C.
Unfollow Zeta C.
Share Review
Report Review

I made two order on 3/22/2015 and 3/28/2015 the total payment is$262 and some change.

1. order # HPB3295 made on 3/22
The quality is $#*!ty. Cheap material with ill fitting. I decided to return the package. But they don't have return mailing address. After i open up a ticket and contacted them 6/7 via ticket message and emails. So far, no one reply. I figure they will never tell me the mailing address for return.

2. order # BZY3334 i paid via paypal. Since i have such a bad experience with my 3/22 order, the first order. I open a cancel the order ticket, and i have received three different messages from customer service rep, stating they will change the sizes and urge the logistic shipping company. No matter how i confirm that i would like to cancel the order. They just don't listen buz they want to keep their money without giving you a chance to take it back.

3. express shipping aint express. They ship from Asia not U. S, so its gonna be like a couple of weeks before i see your order has been shipped.

Overall, very terrible experience. With no response, no return, no refund. I have to escalate the cases to paypal and Federal Trade Commission.(FTC) if you would like to file a complaint as well, please call*******357 or go to ftc.gov to e-file a complaint.

I never thought my $262 summating order will bring me so many inconveniences.

It's such a shame that they steal some designer brands's picture to trick out customers. In reality, it's all cheaply made with wrong fitting.

No star for this company.

Date of experience: April 3, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply because of our three-day holiday before.
First, sorry to hear that our products cannot meet your requirements and you wanted to return them back. Maybe you can take some photos so that we can check with our factory. After confirmation, we will refund you for any size and quality problems caused by us. Moreover, we have checked for you and found that our customer service have sent you the address via email. Maybe you can check it later.
And then, about the order you wanted to cancel. Sorry for all inconvenience we have brought you. You had so many items in your order and we just want to check it again with you. Hope you can kindly understand and forgive us. We have checked for you and found that we have refunded you on 7 April already. The refund will be back to your account within 3-5 business days.
About the express delivery problem you mentioned, your order HPB3295 was shipped on 27 Mar which was only 4 days after placing the order. And the tracking information shows that your order was delivered on 1 April. We have noted on our web that express delivery to the US will take 7-9 days while the processing time is not included. Hope you can kindly understand. And you also can have a reference to this link http://us.sheinside.com/Shipping-Info-a-280.html.
We sincerely apologize for all inconvenience we have brought you and for all misunderstandings. But please note that you are our precious customers, we will never ever try to steal money from you or to deceive you. Hope you can kindly trust and forgive us.

If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Yours sincerely.

Washington
1 review
0 helpful votes
Follow Jake C.
Unfollow Jake C.
Share Review
Report Review

I recently ordered from sheinside and let me tell you, the experience was great. The website was easy to navigate and the shopping cart options were simple and very similar to other websites I am used to using. Even my not-so-tech-savvy girlfriend figured it out! After I ordered, the shipping process was pretty seamless. I was up to date with all of the necessary information to anticipate my order on time. I'd gladly use this company again and recommend it to others! I normally do not write reviews, but when I do it is for a really good service and I am overall happy with the outcome of this transaction.

Date of experience: April 3, 2015
Indiana
1 review
0 helpful votes
Follow Frank C.
Unfollow Frank C.
Share Review
Report Review

Great Company
April 6, 2015

This was my first time ordering from them and I ordered a dress for my fiance. She really loved it! It was a yellow sundress. We ordered and got the dress a few days later. The dress fit great and has held up. All in all, we had a pretty good experience!

Date of experience: April 3, 2015
GB
1 review
1 helpful vote
Follow Sally J.
Unfollow Sally J.
Share Review
Report Review

Faultless!
April 5, 2015

I recently made an order from SheInside and I couldn't be happier with the services provided.

My order came in very quick time, it had everything that I ordered inside and the packaging was careful and neat. I would recommend that you use them if you are thinking about it because not only do they have a good service but they do not attempt to over-charge or rip you off.

Another occurrence that is definitely worth mentioning is that when I emailed them to query my order, they replied within a few hours, which is customer service that you do not often come across; even in the bigger companies.

Overall, outstanding experience with SheInside and I WILL definitely return to use them again in the future!

Date of experience: April 2, 2015
Ohio
1 review
2 helpful votes
Follow richardson c.
Unfollow richardson c.
Share Review
Report Review

I have never been through such a mess with trying to do a simple return. Which is suppose to be easy with free return shipping. I will never again order anything from this company again. I will not recommend this site to anyone. They are not clear on the sizing unless you are a 0 or 2. Returning or exchanging is out of the question. The quality of the merchandise is good, but that doesn't mean anything if it is too small. With all the negative reports I have found on the internet about this company I don't understand why they have not try to improve, word of mouth is one of the best way to advertise. Unless stealing is the basic principle behind this company.

Date of experience: April 1, 2015
JUDY G. Shein Rep
over a year old

Dear customer.
Nice day.

Sorry for the late reply and for all misunderstanding.
Sorry to hear that the size cannot fit you well and you returned them back.
Generally there is 2-3cm error because of manual measurement. We will discuss this problem with our factory to find out what the problem is exactly.
Hope you can kindly understand.
And about the free return problem, we have noted on our web that the return postage should be paid by buyers. You also can have a reference to this link http://www.sheinside.com/Return-Policy-a-281.html.
Hope you can kindly understand and trust us.
We have noticed that you returned these two items back already. And we need to confirm it with you again in order to avoid any mistakes. Could you kindly tell us that you returned these two items for refund or for exchange?
Maybe you can reply us via email later.
We sincerely apologize for all inconvenience we have brought you. But please remember that Sheinside treasures its customers. It is not only our duty but also our honor to help you and to meet your requirements. And we will do better later.

If you need any further assistance, please feel free to contact us via [email protected].
Thank you.
Yours sincerely.

Portugal
2 reviews
2 helpful votes
Follow Cristina R.
Unfollow Cristina R.
Share Review
Report Review

Always solid!
April 4, 2015

I've bought a number of things on Sheinside.com and never had an issue with the site. The prices are very reasonable, delivery is fast and the items are always high quality and as described. I'll definitely continue shopping with them and I'd recommend the site to anyone.

Date of experience: March 31, 2015
Indiana
1 review
4 helpful votes
Follow Hannah S.
Unfollow Hannah S.
Share Review
Report Review

I ordered clothes from sheinside because on each of my clothes descriptions it says ships in "24 hours." I leave for Florida on Thursday and I need all the clothes I bought from here for my vacation. I ordered from here because the clothes are supposed to come in quick. I ordered my clothes 12 days ago and they still arent here. Not to mention that when you try to talk to the customer service you have to write a "ticket" because they dont have a phone number for you to call. Also they have to take at least 24 hours to reply to each "ticket". Talk about godawful customer service.

Date of experience: March 31, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Thank you for your support first and sorry for the waiting time.
We sincerely apologize for the delay. Generally we can ship all these items within 24h, it is little delayed because we took more time to prepare the item Blue Pockets Fringe Slim Denim Shorts. Your order has been shipped on 25 Mar already.
9361269903500348879882 is your tracking number and you can track it via https://www.usps.com/. The tracking information shows that your item was delivered in or at the mailbox at 1:06 pm on April 6,2015 in CARMEL, IN 46033.
You can contact the local post office to fetch the order if you still didn't get it.
Sorry that our customer didn’t reply you in time because of time difference. We have figured out so many ways to improve this situation. But apparently, we need to keep improving constantly. And we promise that we will do that in future.

If you need any further assistance, please feel free to contact us via [email protected].
Thank you.
Best regards

Florida
4 reviews
2 helpful votes
Follow Teah M.
Unfollow Teah M.
Share Review
Report Review

I purchased the Navy Sleeveless Pockets Flare Dress on sheinside.com. I bought the dress on sale for $14.99. The dress fit me perfectly when it arrived. The color was nice and vibrant. I loved that the dress had pockets, so few dresses have pockets, and a purse is not always convenient. I especially liked the way the dress was styled so that the pockets we not obvious when nothing is inside of them. I would definitely buy from sheinside.com again.

Date of experience: March 31, 2015
Mississippi
2 reviews
0 helpful votes
Follow Zoey G.
Unfollow Zoey G.
Share Review
Report Review

Great website to find cheap and well made clothes. I ordered two sweaters from Sheinside and they came in great condition and looked exactly as advertised. The shipping was a bit slow and the sizing was a bit off (hence the four stars), but other than that shopping with Sheinside was a great experience! The costumer service was great and you can track your items as they ship (great plus)! I definitely recommend giving this website a try.

Date of experience: March 28, 2015
Italy
1 review
1 helpful vote
Follow Miry C.
Unfollow Miry C.
Share Review
Report Review

Excellent!
March 31, 2015

I have bought many times at sheinside.com and I'm always satisfied.
The last time I took advantage of the 70% sales and I' ve bought a lot of items, even if normally prices are convenient and items are really fashion.
Shipping times are fast in case of express delivery, otherwise, choosing the standard one, you should wait for some day more (even if the standard delivery is often free, so it is affordable).
Once I've ordered a wrong size and I wanted to change it with the correct one, having 30 days time to make the return, and also in this case I had a positive experience.

Date of experience: March 28, 2015
Nebraska
2 reviews
2 helpful votes
Follow Andy G.
Unfollow Andy G.
Share Review
Report Review

I bought the multicolor bead mesh earrings for my sweetheart. She loves the way they jingle. She learned to wear her hair up when wearing this earrings. I have had good service from this site. I guess clothing sizes cause some people trouble. That is why I stick to jewelry for gifts. That way I never get the wrong size and upset my lady.

Date of experience: March 26, 2015
Indonesia
2 reviews
2 helpful votes
Follow Marisa A.
Unfollow Marisa A.
Share Review
Report Review

SheInside provide excellent quality of sexy dress. I order sexy dress for my collection last week and they deliver it very fast.

With so many style available at affordable price, make me want to shop more. I will recommend this to my friend and family.

Very recommended!

Date of experience: March 26, 2015
BN
3 reviews
3 helpful votes
Follow X K.
Unfollow X K.
Share Review
Report Review

I bought s everal sweaters and a dress from sheinside recently. This all dress was amazing. When I received it, it is better than I imagined. I'm very happy with the material and designs of the clothing that have arrived. Satisfied with quality and services. This cloths better than any other cloth in this price range. Very happy with this stuff. Best wishes for the company.

Date of experience: March 26, 2015
Michigan
1 review
2 helpful votes
Follow Marisa P.
Unfollow Marisa P.
Share Review
Report Review

Over a month ago I ordered a skirt from here that I needed by April 22nd, and the skirt never came due to an issue with the post office and it was sent back to their warehouse across the country. First of all, they have no phone number available so the only way to contact them is via message. I've messaged their customer service multiple times trying to resolve the issue of it being sent back, but the only response I've gotten is:
"Hi
Pls contact your local post and pick it up
Nice day"
Not only is this response extremely unprofessional, it's absolutely no help since I had already contacted the post office, which I've mentioned in my messages multiple times, and they told me it was sent back to the company.
As I mentioned before I needed the skirt by the 22nd, and so I had to go to a different store last minute to buy a different one. Now, since I no longer need the skirt I ordered from sheinside, I tried messaging them again the 21st to try to either return the skirt and get a refund or cancel the order. It's been almost a week and I haven't gotten a response to this request, even though their site says it should only take one business day. I'm extremely disappointed with this store and its absolutely $#*!ty customer service, and since I can't even get a response now I lost about $20 too.
Tl; dr don't ever order from this site, spend your money somewhere else

Date of experience: March 25, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

We sincerely apologize for all inconvenience we have brought you,
Generally we need 5-7 business days for processing. We have checked for you and found that your order has been shipped on 24 Feb already.
The tracking information shows that the delivery was failed because the address or ZIP Code on the label was incorrect.
Hope you can kindly understand and trust us.
Sorry for all these mistakes and we apologize for that. But we didn’t do that on purpose. You are our precious customers. It is not only our responsibility but also our honor to help you solve your problems and to meet your requirements.
Hope you can kindly accept our apology and forgive us.
And your refund is under processing now. The refund will be back to your account within 10-20 business days when it is done.

If you need any further assistance, please feel free to contact us via [email protected].
Thank you.
Best regards