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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Hong Kong
1 review
0 helpful votes
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I bought 10 items in a single purchase. I would like to know when my ordered goods will be shipping. It's been over 9 days since ordering and my payment has been long confirmed and status still remains on "processing". And they said will reply to all ticket within "1 working" day. It now been a day I send out, and I haven't hear anything back. And I can't earn the points I supposed to receive.

I have been waiting for my 1st purchase from Sheinside for almost 1 month. During the time, I did my 2nd purchase as I saw lots of cute clothing there and hoping to receive the stuffs within 5-7 workings days as promised. However, I still haven't received my 1st purchase though, I feel NO hope to receive my 2nd purchase on time... It's DEFINITELY a VERY DISAPPOINTED shopping experience. Isn't it a SPAM?"

Finally, I can get the full refund within 10 business days. Quick response and good customer services!

Date of experience: April 24, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Thank you for your support and sorry for the late reply.
Generally we need 5-7 business days for processing. Your order CYX3496 has almost been processed well. We also have contacted our colleagues to speed up the whole progress and will ship it very soon.
About the order ZKX3550 which was placed on 23 April, it is still under processing now. We will try to arrange it well and ship it as soon as possible.
Sorry that our customer service didn’t reply you in time because of time difference and weekend. But we didn’t do that deliberately. You are our precious customers. All these problems and worries you met will never be neglected.
Hope you can kindly understand and trust us.
And about the point, you can get these points after you log in your account and confirm the delivery. If you still cannot get any points after confirming the delivery, you can contact us for help.

If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.

California
1 review
0 helpful votes
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I love shopping here. The clothes are stylish and unique. I can always find something I like at a very reasonable price. I recommend this site to all my friends

Date of experience: April 24, 2015
Australia
1 review
2 helpful votes
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WILL NOT REFUND!
April 26, 2015

After ordering a number of items which were completely wrong sizes (They are based, made and sent from China) and in their sizes. Not great for a 6ft female! I have sent the items back after having to pester the company to get the return address and surprise surprise they are beating me around the bush at the receiving end and acting as though the package I sent a month ago hasn't been received! DO NOT BUY FROM HERE! They are a complete scam! I even received trousers with no button holes!

Date of experience: April 23, 2015
Georgia
1 review
0 helpful votes
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Love their dresses!
April 26, 2015

I am totally in love with Sheinside.com. They have a great variety of clothes for a very reasonable price. I have shopped here about three times now and
I love it! Their selection of dresses is amazing. I bought this beautiful white lace dress that compliments my body really well. I get so many compliments every time I wear it. Their shoe selection is also really good. I have bought so many beautiful flats and sandals. I have never had any problems with this company and they have always helped me with questions I've had. I definitely recommend this store.

Date of experience: April 23, 2015
Australia
2 reviews
9 helpful votes
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Over them!
April 25, 2015

I started to order from this company last year, and it started fine, however, since then, ive waited and waited on an order for over a month, chasing it all up with them, then having to cancel the order and then be refunded. I decided after awhile I would try them again as one bad experience doesn't mean it would be bad again, however now I placed 2 different orders... the 1st one received 2 of the tops in the items I received don't fit/sit properly so I sent in a ticket to be relied by customer service on how I go about exchanging these items. The 2nd order I received is a beautiful dress, however it is far too small and the braclet I also ordered was also far too small and chunky. Again I sent in a ticket to be emailed back that they wouldn't accept the braclet to exchange due to their return policy and instead of me sending back the dress, how about a 25% discount off the next order! Now for 1... I checked their so called return policy, and all it states is they wont do a return for jewellery etc, no reason... nothing! A policy is suppose to state facts! Being unhappy with this product and have only tried it on and put it back in its package... what is the reason for not exchanging it! Secondly, why would I keep the dress I ordered if it doesn't fit! Do they really think a 25% discount off another purchase when im so %#^$%&*%^&* at the moment would help? They're lucky if I ever purchase from them again! As far as im concerned their customer service is horrible! Now I have to wait for more responses to tickets just to get anywhere with a simple issue with a simple solution! Will not be recommending to anyone I know!

Date of experience: April 22, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply and we sincerely apologize for letting you down.
About the order you canceled, sorry for the waiting time. Generally we need 5-7 business days for processing.
But it was delayed because of our seven-day holiday before. Hope you can kindly understand.
Sorry to hear that you were not satisfied with this bracelet and wanted to return it. About the problem you mentioned in the comment that why we cannot accept the return request for the bracelet, it is because these jewelries are so delicate and return from you to us will take such a long time.
We can not be able to guarantee that it won’t be broken during the return. And about the dress, sorry to hear that it cannot fit you well. In order not to bring you more inconvenience, our customer service offered you this proposal. Could you accept this suggestion or do you have any proposal? Hope you can kindly understand.
Looking forward to your reply.

If there is any problem, please feel free to contact us via [email protected].
Thank you.
Best regards.

New York
1 review
0 helpful votes
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I love SHEINSIDE's blazers! I bought two of them, a royal blue one and a red one from SHEINSIDE. The colors are exactly as they appear. I typically wear an X-Large in tops/jackets/dresses, so after reading the other reviews I ordered a few sizes up. I got them both in (L size) and they fit perfectly. If you look at the measurement chart, you can pretty much figure out which size you need to order. They are really soft and flexible, but they still have great structure. You can wear these to work and look professional without your movement being restricted.
DEFINITELY, this has turned out to be one of the best purchases I have ever made. I didn't want to spend $200 or more on a blazer that I won't wear very often, and this dress is the most beautiful of any I have seen in my months of looking for a dress.
Great purchase, amazing service! I seriously recommend. Just watch the sizing! Thanks

Date of experience: April 22, 2015
Minnesota
1 review
0 helpful votes
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Great Shopping Site!
April 24, 2015

I ordered the "Coffee Belt Buckle Vintage Shoulder Bag" and when it arrived it looked way better than I expected. The Pu leather is very convincing and the weave on the front pocket looks sooo good in person. Most bags I get in the sub $50 range lack stricture and quality but I can tell this satchel will last a while, especially considering the price point! The shipping was fast and customer service was on point. This was my first order from she inside, the site was easy to use and the selections was superb. Ill definitely be ordering again! :)

Date of experience: April 21, 2015
California
1 review
1 helpful vote
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Shipping
April 24, 2015

I order Items from this site with expedited shipping which said would be sending me tracking info which I have not received. I am going on vacation hoping this will be here before I leave but I cant track it. Not happy

Date of experience: April 21, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply and for the waiting time.
We have checked for you and found that your order AYZ3480 has been shipped on 18 April already. 9374869903500375136596 is your tracking number and you can track it via https://www.usps.com/. The tracking information shows that Your item arrived at a shipping partner facility at 9:11 pm on April 22,2015 in COMPTON, CA 90220.
And order HPK3483 was shipped on 17 April. 9374869903500375103529 is your tracking number.
Sorry for not informing you of the tracking number or tracking information in time. Sometimes we may not be able to get the tracking number or the tracking information until it has been delivered to your country.
Hope you can kindly understand.

If there is any problem, please feel free to contact us via [email protected].
Thank you.
Best regards.

GB
1 review
1 helpful vote
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When I found this site I was a bit unsure as I had never used them before but as I was searching through the items they have I came across a pair of Black Buckle Strap High Heeled Sandals and I just have to have them! So I placed my order, I got confirmation almost straight away, and when they arrived I was surprise that for the cheap price they are really good quality just as shown in the picture, they are perfect and I cant wait to wear them tonight. Love this site and will be recommending to all my friends and defiantly be shopping here again:-D

Date of experience: April 20, 2015
Maryland
1 review
0 helpful votes
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Cute Items
April 22, 2015

The site selection is modern and very cute. I have ordered a few items ranging from a top, a dress, and a bag. Shipping is not terribly bad, though it can take a little while. If you have questions the customer service representatives are friendly and willing to take the time to answer everything.

Date of experience: April 19, 2015
Indiana
1 review
0 helpful votes
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Sheinside Rocks!
April 20, 2015

I love Sheinside. They're a very good place to look for alternative and unique fashion. I really love their selection of dresses and skirts, but they have awesome accessories too!

I've ordered from Sheinside twice now, and both times the orders went smoothly, without any snags in shipping or ordering. The site is pretty fun to look through!

However, downside to plus sized girls - a lot of the clothing goes by Asian sizing, so if you're looking to order clothing, be sure to have your measurements ready and converted to centimeters. It'll make searching and ordering so much easier!

I highly recommend sheinside if you're looking for some unique and hard-to-find fashion.

Date of experience: April 17, 2015
Germany
3 reviews
0 helpful votes
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Since its now getting to be Summer again soon I found myself looking for some Maxi dresses online. I stumbled across sheinside.com. And after a quick look on the site I found what I was looking for. The site has a very intuitive design and it makes shopping very easy and fast. I found a White Cross Back Striped Maxi Dress and instantly ordered it. The back of it is so beautiful and it looked like a dress that would flow around the body nicely. It has a very nice fit and is made out of a soft an flowing fabric which is perfect for the summer. I will wear this dress so much! The customer service is nice and very responsive! I would order again from them in a heartbeat!

Date of experience: April 17, 2015
Canada
1 review
0 helpful votes
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The staff on the online chat is very friendly, but the company picks and chooses review to post for the items sold on the website. I bought 7 items in a single purchase, most of them received good reviews from me, except for 2 (all of them got approved and posted except for these 2 bad reviews).

I asked why did those 2 reviews didn't get approved and they said and I quote "not enough stars and bad reviews may lead to posts being unpublished". Oh wow! That is like lying to the customers!

*updated June 2015* So yeah, they replied me, and posted one of the two that received bad reviews. But this should have been done after speaking to the customer service, not after I posted poor reviews of this site on 3 different forums. And they emailed me like 3 times to change/update this review, until I told them to stop pestering me. And now they have change their site name to Shein.com

This was not approved either
This was not approved
Date of experience: April 16, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Thank you for your appreciation first and we sincerely apologize for all misunderstanding.

Sorry that our customer service offered you such reply. Could you kindly send us the screenshot via email later so that we can check with them?
Actually, we have some rules for these comments. We have checked for you and found that some your comments contains some link which has no relation to our store. So we may not be able to publish them.
Hope you can kindly understand.
Please note that you are our precious customers and we will never ever try to deceive you.
Hope you can kindly trust us.

If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Have a nice day.

Michigan
2 reviews
0 helpful votes
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Excellent experience!
April 20, 2015

My experience with Sheinside was excellent! The product that I ordered (white long sleeve loose shirt dress) was exactly like in the picture and fit very well. Ordering was very easy on their website and it arrived in a reasonable amount of time. Customer service is great and is always on chat when you need them. They have a wide selection of super cute clothes and I rarely see something that is over $20. Highly recommend ordering from this site!

Date of experience: April 16, 2015
GB
1 review
0 helpful votes
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I ordered the 'Khaki Long Sleeve Cotton Street Jumpsuit Pant' and its absolutely fantastic! Its perfect for my curvy figure (I'm a UK 14 and ordered large) and you can wear this to many occasions. What I love so much about this jumpsuit is the Khaki colour and the fact that you can really dress it up or down with accessories depending on the occasion. It compliments my curvy figure amazingly and that is something rare to find! I will be definitely be ordering from Shelnside again! The only reason for the 4 stars is because it arrived a little later than I was hoping for (But I am from the UK) but apart from that... A VERY HAPPY CUSTOMER!:-)

Date of experience: April 16, 2015
Oklahoma
1 review
0 helpful votes
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Yes, Kimono
April 18, 2015

I ordered the Black Floral Loose Chiffon Kimono and I have to say it was worth the money I spent and the time waited for it. It's my new favorite clothing piece to wear with everyday wear. My friends are really trying to figure out where I got this and it's fun to watch them guess. I love their selection of shirts too and it matches my personality just right and for a great price! I'm definitely going to be ordering more from this site, especially shirts and a few pieces of jewelry they have on the site, their stuff isn’t like other sites that I’ve ordered from.

Date of experience: April 15, 2015
Oregon
1 review
0 helpful votes
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Sheinside.com has the best deals ever, I ordered a Navy Spaghetti Strap V-cut Striped Asymmetrical Dress and it looked absolutely stunning if I do say so myself. This dress is a real head turner, I cannot wait until the summer time. The item shipped way faster than other clothing websites I have previously ordered from in the past. The quality of the item was really good as well, my friends thought it was a designer dress worth $500+. The price was so cheap at just $31.50 and it was 28% off so I got it for $22.67. What a steal.

Date of experience: April 14, 2015
Thailand
2 reviews
14 helpful votes
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After reading the reviews on sitejabber, I decided to order a couple of dresses, tops & accessories from SheInside and will definitely be a returning customer! Website is super easy to navigate with a HUGE choice of products, really easy to order & checkout via PayPal. Great value for money too (I even nabbed several dresses for under $20)! Discounts are run on most items adding more value & the free shipping is a nice touch. Received my order in good time expecting to "get what I paid for" in terms of quality & cheap prices yet I was extremely impressed by the quality of the clothes. Nice fabric, doesn't look like it will wear out quickly either, simply wash and wear. Customer support was very helpful & quick in their response for the little questions I had.

Overall I would definitely recommend SheInside to anyone in the blink of an eye, for great quality, discounted clothes & fashion accessories. It has now become my go to site for fashion :)

Date of experience: April 12, 2015
Kentucky
3 reviews
0 helpful votes
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Their vintage dresses are amazing. I bought five of them and they fit surprisingly well, considering the fact that my breast size is fairly large, and cheap clothes usually don't fit me very well. They also had a sale on a lot of the dresses, which made my purchase even more fantastic! SheInside was overall pretty great to buy from, and I would definitely buy from them again. The only thing I didn't like was the fact that I couldn't buy more, and that the shipping seemed to take a bit. But it was well worth the wait. I can't wait to buy from SheInside again.

Date of experience: April 12, 2015
Egypt
4 reviews
18 helpful votes
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Very bad quality
April 13, 2015

I have bought a skirt and it was completly deformed and have a hole in it when i received it

Very bad quality and shipping service

Date of experience: April 10, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for late reply because of our three-day holiday.
Generally we only need 5-7 business days for processing. It takes longer than usual because you placed an order with the amount more than $300, we needed some time to verify your payment under this situation.
Moreover, you have so many items in your order, we just want to make sure everything will be delivered in good condition. And the whole progress was delayed because of our holiday.
Hope you can kindly understand.
We have checked for you and found that your order has been shipped already. 30183202405 is your tracking number and you can track it via http://www.17track.net/en/result/express-details-100006.shtml?nums=30183202405.
Really sorry for the waiting time and we sincerely apologize for that.
And sorry that you are unsatisfied with our customer service. Please remember that you are our precious customers. All our staff are sparing no efforts to help you solve your problems and meet your requirements. And we will do better in future.

If there is any problem, please feel free to contact us via [email protected].
Thank you.
Yours sincerely.