Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
grey stargrey stargrey stargrey stargrey star

Shein Reviews Summary

Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
4 helpful votes
Follow Nae P.
Unfollow Nae P.
Share Review
Report Review

I ordered a dress from this company last week for a formal event I have coming up next weekend. I got priority shipping because of course, i need it quick. If I felt like i wouldn't get it in time, i would have never made the purchase through them because I know plenty of other sites who actually keep their word and provide great service. I believe I have a fake tracking number because I have tried it everywhere and it DOES NOT WORK! Ive tried to put in a ticket, and try the online chat but I got nothing. I clearly should have read the reviews first because If i do not get my dress in time or my money back there will be major issues between me and this company.

Date of experience: May 1, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply and we sincerely apologize for all inconvenience.
Generally we need 5-7 business days for processing and your order has been shipped on 29 April already. 61299992140420005116 is your tracking number and you can track it via http://www.17track.net/en/result/express-details-100003.shtml?nums=61299992140420005116. The tracking information needs few business days for updating and sometimes we may not be able to get detailed tracking information until it has been delivered to your country.
Hope you can kindly understand and trust us.
We sincerely apologize for not replying you in time because of time difference and our three-day holiday before. But we didn’t do that on purpose. All of you are important for us. These problems and worries you met will never be neglected. And we will never ever try to deceive you.
Hope you can kindly accept our apology and forgive us.

If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.

Sweden
1 review
0 helpful votes
Follow Emma H.
Unfollow Emma H.
Share Review
Report Review

My question is how long it will take to receive a confirmation on my cancelled order and also a refund. I'd also like to know how long it will take to get my money back. I feel very nervous about being fooled by this site. My only wish is to cancel the order and get my refund.
Order#: HZZ3552

Date of experience: May 1, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply.
And sorry that our customer service didn’t reply you in time because of time difference and our three-day holiday before. We sincerely apologize for that.
We have checked for you, and found your package has been shipped. We ever tried our best to help you take back your package, but we failed to do that. Hope you can kindly trust us. Because the tracking company needs time to update the information, once we get the tracking number from the tracking company, we will inform you the tracking number. Hope you can understand.
First we want to thank you for choosing our company. But we do not know why did you want to cancel the order. Do not worry, you are our precious customer, we do not let you down. Please trust us and give us one more chance again.

If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.

Virginia
1 review
1 helpful vote
Follow Kaye A.
Unfollow Kaye A.
Share Review
Report Review

I was excited to find a large variety of skirt shorts on the site, and am very happy with the sizing and quality of the skorts. These can be so hard to find in stores! I did not have any problems with ordering or shipping, and my shipping was free because I live in the U.S. I am baffled by some of the reviews here and would guess that maybe the site is fine-tuning its shipping, but geez, it is international and you do have the advantage of finding products that you can't find anywhere else. People should expect some shipping time when ordering from an international seller. I had no problems with shipping and am happy overall with my whole experience. I will shop at sheinside again.

Date of experience: April 30, 2015
Malaysia
3 reviews
3 helpful votes
Follow Mohamad D.
Unfollow Mohamad D.
Share Review
Report Review

Hi guys, This is my third experiences with them, personally i really impressed with their services given. From my "Purple Long Sleeve Floral Print Dress" and now my latest order "Gold Irregular Cuff Bracelet" what can i say is, They are REAL LEADER IN ONLINE FASHIONABLE CLOTHING.

They ship like what they says, they deliver like what they promised :) My dress, shoe and bracelet safely arrived in front of my door step. They do provided good packaging. So if you need a good and trustworthy fashion online shopping, try sheinside:)

TIPS: I recommend you to see/ask their customer service before placing an order. Any question related will be answered nicely. Their customer service was really great and they help me resolved the issue real fast.

They really provide a wide range of latest fashion with very good prices :)

Date of experience: April 29, 2015
Illinois
1 review
0 helpful votes
Follow Latasha M.
Unfollow Latasha M.
Share Review
Report Review

It's say it in California but been saying that for a week will not give a definite date on wen it will make it to my home this a hot mess

Date of experience: April 29, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the waiting time. We sincerely apologize for that.
Generally we need 5-7 working days for processing. We have checked for you, and found your package has been sent out on April 23.
Your tracking number is 9361269903500381708101. You can track it via https://www.usps.com/. The tracking information shows that your item departed a shipping partner facility at 7:55 am on April 30,2015 in COMPTON, CA 90220. The tracking information needs few business days for updating. Hope you can kindly understand.
Please remember that you are our precious customer, we will never deceive you. Hope you can kindly understand and trust us.

If you need further assistance, you can contact us via [email protected] without hesitation.
Thank you.
Yours sincerely

Nigeria
5 reviews
8 helpful votes
Follow brenda k.
Unfollow brenda k.
Share Review
Report Review

A friend of mine told me about her shopping experience with sheinside
And I thought I'd try it out and buy me a new shoe. Looking through
Their shoe collection was a breeze. I set out to buy just one shoe but
Their shoe collection was so enticing I got two shoes instead – the
Black with Bow Rivet High Heeled Pumps and the Red with Bow Back
Zipper High Heeled Sandals.
I placed my order immediately and it was shipped to me. I received my
Shoes at my address wrapped neatly and in perfect condition. I simply
Love the shoes. They fit me perfectly and they are just what I wanted.
I think everyone should be shopping at sheinside. I told my friends
Already. It's definitely a fun way for a girl to buy what she wants!
Go sheinside!

Date of experience: April 29, 2015
Bangladesh
2 reviews
0 helpful votes
Follow Nel P.
Unfollow Nel P.
Share Review
Report Review

I like SheInside. They're a very good place to look for alternative and unique fashion. I really love their selection of dresses and designs, but they have awesome
Accessories too!

When i opened the package i thought immediately this is going back but then tried it on and was pleasantly surprised.

Staff here are normally very friendly! I absolutely love this store and its employee! Simply said, if i didn't like this store there is no way i'd come back. But i am a faithful and regular shopper! I can always count on SheInside to keep me looking amazing with the latest trends and at an affordable price.

I've ordered from Sheinside and times the orders went smoothly, without any harassment in shipping or ordering. The site is pretty fun to look through!

I will shop here again in the future.

Date of experience: April 29, 2015
Philippines
2 reviews
0 helpful votes
Follow Elary O.
Unfollow Elary O.
Share Review
Report Review

Shopping online can offer you a great experience, especially if you will shop at SheInside. I purchased White Sleeveless Floral Print Dress as my present to my lovely sister. The ordering process at this online store is amazing. Everything is easy and if you have some concerns, its customer service is always available to answer all your queries. In terms of shipping, I think it is a bit longer than I expected, but it did not matter to me at all when I got the item I ordered. I like its quality and design. Overall, I’m very satisfied with the service of SheInside.

Date of experience: April 29, 2015
Mexico
5 reviews
29 helpful votes
Follow Grecia L.
Unfollow Grecia L.
Share Review
Report Review

What they don't tell you is that they sell replicas of what the supposedly sell. They present images of original clothes (they even blur out the brand in case it shows on the label) sell it to you a bit overpriced and it is not always what you expect.

-The materials are just OK, borderline of very cheap ones.
-Sometimes, items will come not sewed from a few places.
-They don't always stick to the measurements they show.
-Take ages to process order.
-Takes even more to get to you.
-If you pay more for a better shipping service it will be the same as the "free one." (Not my case but the case of a lot of people I know.)
-Customer service is HORRIBLE! They don't really help you, they just try to make you settle for what they say, either because you have to "wait more for it because sometimes it takes longer," or "you should sew it yourself."

It's a hit or miss, though 85% more miss than anything else. Don't really recommend this site unless you can take all that was written above. It's stressful and not really worth as the items are just OK. (Even if some pants i ordered were totally the wrong size.)
The site isn't really CHEAP but they charge as if they sold better quality things.

UPDATE: the customer service will contact you and demand to change the review. They say things like "sorry for the negative experience. 3 stars are fine." Ask you to give them a second chance, either buying from them again with your own money or blindly changing the review just because they ask nicely. I don't see them being nice and giving me a refund. JUST AVOID IT!

Date of experience: April 28, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for all inconvenience we have brought to you.
We are sincerely sorry for leaving you such impression.
And sorry to hear that you are not satisfied with our quality. You can send us the images of the items which can show defects.
Due to light and pixel problem, the real items and the picture shown may be appear slight differences. Hope you can understand.
With regard to the size, you can refer to http://www.sheinside.com/How-to-measure-a-277.html, and then take photos of your measurement so that we can check for you.
You have mentioned that if you pay more for a better shipping service it will be the same as the "free one".
We have checked for you, you did not pay more for the shipping, so we sent package to you in standard shipping.
Maybe you can sent us the screenshot of you deal record so that we can confirm it with you.
We sincerely apologize that our customer service did not give you useful help. You are our valuable customer, we are willing to help you.
You can give us the screenshot of the online chat record. We will also improve the quality of our service in the future.
Hope you can kindly understand and trust us.
Looking forward to your reply.

If you need further assistance, you can contact us via [email protected] without hesitation.
Thank you.
Yours sincerely

Washington
2 reviews
0 helpful votes
Follow Anna P.
Unfollow Anna P.
Share Review
Report Review

I ordered the "Black Spaghetti Strap Sequined Backless Maxi Dress", knowing that it is a popular dress. I NEED it by May 16, or it will be pointless to even buy the dress and I will be incredibly upset. I have had a decent experience before ordering a dress but the processing and shipping time is very slow. After reading countless reviews on how in stock dresses that say "ships in 24hrs" do not actually finish processing in that time, I am upset and worried. I asked the online chat help if it is in stock and how long it will process, but was given the sheinside website chart on how long shipping and processing usually takes. I already knew that! Another time, I asked "does the Black Spaghetti Strap Sequined Backless Maxi Dress have stock in US?" and then I saw "Operator Anthony has left the chat. The chat is ended." I gave the service a 1 star rating. UNACCEPTABLE. I asked a question and the operator just left. It is very frustrating to know that the online help could not help me answer my question about my specific dress. Hopefully I get it in time, if not I am filing for a refund.

Date of experience: April 28, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for waiting time and all inconvenience we have brought to you.
We have checked for you, and found your item has almost been stocked well.
We have informed our logistics colleagues to speed up their processing time, and then arrange the shipment for you as soon as possible. Hope you can kindly understand us.
We sincerely apologize that you are worried about us. Sorry for leaving you such impression. You are our precious customer, and we will never deceive you. Please trust us.
With regard to the online chat, we feel sorry to you. Due to time difference, our customer service could not reply to you in time.
But once they see your news, they will reply to you very soon.
We will also improve the quality of our service in the future and give you the best online shopping experience.
Hope you can understand and trust us.

If you need further assistance, you can contact us via [email protected] without hesitation.
Thank you.
Yours sincerely

New York
1 review
0 helpful votes
Follow A M.
Unfollow A M.
Share Review
Report Review

I am constantly looking around for sites that aren't super complicated and also have actual sales and variety. Thankfully I found it here. Shopping has just become a bit easier for me (especially since it's not exactly my favorite thing to do).
Since I hadn't heard of the website before, I was a bit skeptical at first and wasn't sure if I should buy from here but now I'm glad I did.
If you need a location that has tons of stuff... look no further. You definitely won't regret your decision and shopping will be quick and maybe even even a bit fun.
I'll definitely be recommending this to family members and friends as well.

Date of experience: April 28, 2015
India
2 reviews
0 helpful votes
Follow Amy B.
Unfollow Amy B.
Share Review
Report Review

I have never had a problem ordering from Sheinside.com and have always got products cheaper here then other companies. Products are always packaged really well, returns are straight forward.

I ordered White V Neck Embroidered Loose Dress which is worth of $20 and they sent dress the very next day, with tracking - perfect.

Though you have been using any shopping sites for years, but you only really know if a company is good when something goes wrong, and you have to use their customer service. I can honestly say that, in my experience Sheinside.com customer service is the best I've ever dealt with. The first problem was I wanted a lightning deal, accidentally cancelled my order, then the site wouldn't let me place a new order. I contacted them, told them what happened, and they allowed me to place another order and honoured the lightning deal price.

Customer service responds extremely quickly (for customer service!) I've always had a reply the same day, even when I've emailed at 8pm in the night.

Date of experience: April 28, 2015
Pennsylvania
1 review
0 helpful votes
Follow jonathan e.
Unfollow jonathan e.
Share Review
Report Review

I've purchased a ton of great items here for myself and my wife and we have not yet been dissapointed. The customer service is great and I have never once had an issue with anything!

Have a great day guys! I can't wait for my next order to come in!

Date of experience: April 27, 2015
Illinois
1 review
2 helpful votes
Follow Andrea E.
Unfollow Andrea E.
Share Review
Report Review

Wonderful!
May 1, 2015

OMG! I can't tell you how much I love sheinside.com. People definitely noticed when I started shopping there, and I LOVE the compliments. I'm starting to get a reputation for being stylish and they just make it so easy! I'm very happy and I'm willing to bet that you will be too :) Very easy to work with, everything is always perfect. I'm so pleased!

Date of experience: April 27, 2015
Georgia
1 review
0 helpful votes
Follow Erika b.
Unfollow Erika b.
Share Review
Report Review

Is it a scam?
April 30, 2015

I ordered clothes back at the beginning of April and still have not received a confirmation number or anything! I ordered my clothes for a specific event and I did not get them in time! If I would have known it was this much of a hassle I wouldn't have ordered. Honestly i have wondered if it's a scam...

Date of experience: April 27, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for all inconvenience we have brought to you. We sincerely apologize for that.
Generally we need 5-7 working days to process your order, and one of your items belongs to the best-selling products, so it takes longer than usual to stock it. Hope you can kindly understand. We have shipped your package on April 23, and your tracking number is 9361269903500380536842. You can wait for several days to search your tracking information on https://www.usps.com/, because the tracking company needs time to update the information.
About confirmation, actually we have sent the email to you before, but it may be sent to the junk mail and be ignored. We cherish our every customer, it is not only responsibility but also our honor to help you solve your problem, so we will never deceive you. Please trust us and give us one chance again.
At the same time, we will also improve the quality of our service in the future.
Hope you can kindly understand and trust us.

If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.

Canada
1 review
0 helpful votes
Follow Cla P.
Unfollow Cla P.
Share Review
Report Review

Greatest selection!
April 28, 2015

I bought clothes at Sheinside a couple of times before and I was very satisfied! I never had a a problem with them even when I ordered during the holiday season last year, and the selection is one of the largest I have seen in one shop, so I just find it easy to get stuff for everybody there. It's easy to pay and keep track of the shipment and the orders always arrived with no problem. My items were nicely packaged and I think the quality of the products were beyond expected for the prices I paid… Overall I do recommend, I will definitely order again soon.

Date of experience: April 27, 2015
Saudi Arabia
1 review
0 helpful votes
Follow Jonah A.
Unfollow Jonah A.
Share Review
Report Review

Highly Satisfied!
April 30, 2015

A few days ago I ordered "Black V Neck Backless Midriff Flare Dress" for my wife and they shipped my dress as they promised. The dress was fine and my wife so happy by getting this wonderful dress. Thank you guys for your stylish product. Definitely, I will order more! Already I have recommended this site to some of my friends.

Date of experience: April 26, 2015
New York
1 review
0 helpful votes
Follow lesley b.
Unfollow lesley b.
Share Review
Report Review

Very amazing!
April 29, 2015

It is Excellent side. I love this Sheinside. They're a very good place to look for alternative and unique fashion. Shipping is not terribly bad, though it can take a little while. If you have questions the customer service representatives are friendly and willing to take the time to answer everything. I really love their selection of dresses and skirts, but they have awesome accessories too! It is highly recommended.

Date of experience: April 26, 2015
Guyana
1 review
0 helpful votes
Follow Jamicia M.
Unfollow Jamicia M.
Share Review
Report Review

Satisfied Customer
April 29, 2015

Sheinside has become one of my favorite one stop shop. For the latest trends and high quality, Sheinside is second to none. I am always amaze with the way in which they usually sell and prepare their items with their customers in mind, just to suit our lowest budgets.
I needed a sunglasses to complete my spring break outfit. Sheinside was my 'saviour.' I found the PERFECT Retro Floral Sunglasses at an affordable price. Most importantly it coincided with the occasion 100% and... as usual it arrived on time. Highly impressed with the quality, comfort and durability of the product.
I am indeed satisfied with my purchase and the Sheinside family.
110% customer satisfaction EVERYTIME!

Date of experience: April 25, 2015
GB
1 review
0 helpful votes
Follow Christopher W.
Unfollow Christopher W.
Share Review
Report Review

.
April 28, 2015

I have ordered 3 thing off this website i live in the uk and its been well over three weeks and ive tracked my order and its been in china and canada i live in the uk so where the hell is my order i am extremely disappointed as my partner ordered something from china ffs and its came before this can u tell me whats going on and when i will receive my order pleaseeee?

Date of experience: April 25, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply and we sincerely apologize for the waiting time.
Generally speaking, we need 5-7 business days for processing. Your items of order CZK3465 has been sent on 23 April. And you have mentioned that your package has been in china and canada, actually it is in transit.
We have checked for you, the logistics information shows that your parcel arrives in collection center. Because the tracking company needs time to update the information, you can search the logistics information after several working days. Hope you can kindly understand.
And sorry to hear that you are disappointed with us. You are our valuable customer, it is our responsibility to give you the happy online shopping experience. We will improve the quality of our service in the future. Please kindly trust us.

If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.