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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
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Shein Reviews Summary
Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1897th among Women's Clothing sites.
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I recently went to sheinside.com to find summer shoes for my wife. As we scrolled through the site together she found many great shoes that she thought were "cute" and also cheaper than in a store! She ended up choosing the Apricot Pearl Flip Flat sandals, and is eager to use this site again for her clothing needs (and wants!)
The fact that i have waited for my package for almost a month is ridiculous! This used to be my favorite shop to by from but they have managed to ruin that. I did email customer service & they have failed to get back to me! Never again will i buy from this company horrible horrible horrible save yourself the headache people!
I've used sheinside several times and have had no issues whatsoever. I bought three t-shirts and a top and the ordering process was easy and quick. Delivery was on time and the items were of good quality and very original designs. I would have no hesitation in shopping there again.
I have shopped from your site on many occasions and i love it. They give the tracking number and also give discounts on a regular basis. I ordered two dresses from them and did a photo shoot with the dresses. The pictures on the site doesn't serve any justice because I was impressed with the items I brought. Thank you sheinside
I'm usually pleased with my purchases from sheinside & if I'm not returning them is really easy. I love having a good choice of colours and they are true to size.The size guide is easy to use and with using it the Fit of all my clothing has be perfect. Great styles and value for money. I feel great wearing sheinside clothes. I couldn't believe how fast the order arrived! I will definitely be buying from sheinside.com again. Would definitely recommend sheinside.com to family and friends.
My friend orders from this store all the time and I always love what she has on. So I recently decided to test it out for myself. I went online and bought this really cute vintage chiffon dress. I figured ordering one item to test it out wouldn't hurt. Placing the order on their website was really easy to do and didn't take long at all. I was so excited when the dress came in the mail. When I opened it up, I loved it instantly. It ended up to be a great quality dress for such a low cost. I plan on restocking my entire closet with this site!
I have been buying products with this merchant since longtime Iam never disappointed by their services. They have excellent customer support and undoubtedly the best delivery service. They have variety of products, from which you can select. Highly recommended.
The only reason why this site is getting 2 stars is because it looks like I am getting my money back...
However, this site is a complete waste of time. I spent over $100 on my first attempt on this site. Never again!
I ordered my clothes on April 30th. Even with Express Shipping they cannot guarantee it will arrive on the 22nd of May... So I'm in the process of going back & forth, sending & responding to "tickets" to get my card refunded.
Also, if you reverse image search their photos A LOT of them are from different sites with better reputations. Simply type in images.google.com into your browser, save their image on your desktop, and then search it in that link. Someone from reddit taught me that.
Good luck
Dear customer,
Nice day.
Sorry for late reply and we are so sorry for bringing you all these inconvenience.
Generally we need 5-7 business days for processing and they were little delayed because of our three-day holiday before. Moreover, order ABY3605 is a pre-sale order which will take longer than usual for processing. We really may not be able to guarantee that it must can be delivered by 22 May.
Hope you can kindly understand and trust us.
We have checked for you and found that your refund is under processing now.
And about the picture problem you mentioned in your comment, we have style gallery in our store. Many of our customers will upload these photos they like. Maybe you can tell us which picture you referred exactly so that we can check with our customers.
You are our precious customers, it is not only our duty but also our honor to serve you and to meet your requirements. All our customer service are sparing no efforts to help you solve your problems.
Hope you can kindly accept our apology and forgive us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
I have been waiting for days for two dresses that I ordered about two weeks ago for my graduation and baccalaureate, I have yet to receive them & when I go through my app & track it, it has said it's been at the same place for the past twos days. I try too track through my tracking number and it says that it couldn't be found! First & worst experience!
Dear customer,
Nice day.
Sorry for late reply.
We are so sorry for the waiting time.
Generally we need 5-7 business days for processing. We have checked for you and found that your order has been shipped on 7 May already. LN909291645CN is your tracking number and you can track it via http://www.17track.net/en/result/post-details.shtml?nums=LN909291645CN.
The tracking information needs few business days for updating generally. But your order is really on its way to you and there is nothing wrong with you. Hope you can kindly understand and trust us.
We sincerely apologize for all these inconvenience. All of you are our precious customers. These problems you had will never be neglected. We are willing to help you solve your problems.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
I ordered two items on May 3rd, to which I haven't received. The two dresses were both stamped with a 24hr shipping time so I got mad excited and ordered. My package was tagged to be shipped but after using countless tracking sites, including sheinside, no information could be found. I have contacted customer service 4 times to no response. This is not a good site
Dear customer,
Nice day.
Sorry for late reply.
In general, we can ship items marked with “ship within 24hrs” within 24hrs as we promised. It was delayed because of our three-day holiday before. Hope you can forgive our delay. Your order has been shipped already. 61299992140420138487 is your tracking number and you can track it via http://www.fedex.com/us/.
Hope you can kindly understand and trust us.
Sorry that our customer service didn’t reply you in time because of time difference. But we didn’t do that deliberately. You are our precious customers. We will never ever try to ignore your problems or to neglect your worries. Please trust us and give us one more chance again.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
I have shopped on this site several times without any problems. I had 03 items shipped to my home and some I have use site to store. The great thing about site to store is that they notify you by email when your item has arrived. I like the sheinside.com for lot's of quality product are available in one place and anyone can get the desire items delivered to home without any hassle. I have never had a problem with sheinside.com and definitely recommended the store!
I purchased a necklace that said it shipped within 24 hours. I purchased on 5/1/15 It took about 4 days to say "shipped" on it. I just rechecked the shipping status after purchasing expedited shipping and it is still in China JUST BEING PROCESSED ON THE 13TH (today). I am livid. I sent an email to them about the order the day before it was marked shipped and let them know I needed it by the 20th and if that wouldn't happen I needed to cancel my order. If this necklace is not delivered by the middle of next week then I will be filling with my bank for a reversal of charges. Whoever checks this site and responds, I need a confirmation my order will be here by the 20th. Which is much longer of a time frame I should give since it was supposed to ship with 24 hours. And was under "expedited shipping."
Dear customer,
Nice day.
Sorry for late reply and we are so sorry for keeping you waiting.
Generally, we can ship these items marked with “ship within 24hrs” within 24hrs as we promised. It was delayed because of our three-day holiday before. Hope you can kindly understand.
We have checked for you and found that your order has been shipped already. LN909795501CN is your tracking number and you can track it via http://www.17track.net/en/result/post-details.shtml?nums=LN909795501CN.
The tracking information needs few days for updating which may be the reason why it was processed today. You can track it after several working days. Hope you can kindly trust us. All of you are important for us, and it is our honor to help you solve your problems.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
After some time and emails I am re-writing my review for she inside and would order from them again. The initial process of receiving my package was slow but as promised tracking was uploaded and it was delivered straight to my door. I ended up exchanging 4 pieces because the material was way too thin and the dresses were too short on me but the exchange process was very smooth. I sent the exchange items to a domestic address and had my exchange items within the week, which I am very happy with. Overall you can get some cute items for very cheap but know that some of the material may be too thin for your liking it just depends what it is made of. I have 3 rompers I got from my order that I have ended up loving!
Very very unhappy! I placed an order 10 days ago with many of my items saying they will ship in 24 hours and nothing has shipped and i have received no updates on my order. I finally emailed "she inside" myself and on the first message was told the items had already shipped and I would receive a tracking number soon. I waited a day and no tracking so I emailed again and was told my package would ship soon to be patient. A FLAT LIE! They told me it had shipped when it had not! DO NOT ORDER OR TRUST THIS COMPANY! I am now going to try to get my money back with a paypal dispute.
Dear customer,
Nice day.
Sorry for late reply and we sincerely apologize for the waiting time.
Generally, we can ship these items marked with “ship within 24hrs” within 24hrs as we promised. It was delayed because of our three-day holiday before. Moreover, you have so many items in your order. We just wanted to make sure that every item in your order can be delivered in good condition. Hope you can understand us.
Actually your order has been shipped already. But the shipping company hasn’t given us your tracking number yet which caused such misunderstanding. Once we get the correct tracking number from the tracking company, we will inform you as soon as possible. Hope you can kindly trust us.
We have checked for you and found that your order was called back because of the paypal dispute. Are you sure that you do not want this order any more. We need to confirm with you again. Maybe you can tell us via email later.
Waiting for your reply.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.
I ordered two items from this site, both of which were promised to be shipped in 24 hours. I also ordered them with expedited shipping, and a week later, they have finally announced that the items were shipped. However, they have not given me a tracking number, even after I have asked multiple times. I have no idea when my item is coming, and I am outraged by their customer service. I used their online chatting system, and the person who was responding to me even said "You have been cheated. Ask for a refund." I have screenshots proving this, in case anyone wants proof of this. I will never shop here again.
Dear customer,
Nice day.
Sorry for the waiting time and all inconvenience we have brought to you.
And we sincerely apologize for leaving you such impression.
Generally we can ship these items that marked with "ship in 24hrs" within 24hrs. We have checked for you, and found the necklace of your order sells well, it takes longer
Than usual to stock it, so the preparation of this necklace in your order caused the delay of your whole order. It is out of our expectation. We are really sorry for the delay of your shipment. Hope you can kindly understand.
Your package has been shipped on May 12, and because the tracking company needs time to update the information, you did not get the tracking number. But we promise that once we get the tracking number from the logistics company, we will inform you the tracking number. Do not be worry, we cherish our every customer, and giving you happiness is our best honor. Hope you can kindly trust us and give us one more chance.
We are truly sorry that you are unsatisfied with our customer service, we apologize for that. Due to time difference, our customer service could not reply to you in time. We will improve the quality of our customer service in the future. Please remember that all of you are important for us, we will never deceive you and any problems that you mentioned before will not be neglected, we are willing to help you solve your problems.
If there is any problem, please feel free to contact us.
Thank you for your support.
Best wishes.
This is absolutely the worst customer service I have ever received. They falsely advertised that my purchase would ship in 24 hours, and then after I ordered, it took TWO WEEKS for them to say it shipped. In that time I sent several tickets asking for someone to actually talk to me and explain what was going on, I just got form-letter type responses that didn't answer even one concern.
When I finally did get a tracking number, it didn't work. I have now asked four time to have a phone call from them to resolve this issue, and I have been ignored every time. This is the absolute worst costumer service I've ever even heard of. And it has now been 15 days since I placed my order and its not even available to track, when originally they advertised that it would ship in 24 hours, and I paid for 6-8 day shipping.
Dear customer,
Nice day.
Sorry for the waiting time and all inconvenience we have brought to you. We are really sorry for that.
Because of three-day holiday before, we could not arrange the shipment for you in time. After that time your item was stocked well and we were originally ready to ship your item on May 3. Before we sent your parcel, we found your address that you gave us may had some problems. In order to guarantee that you can receive your package safely, our customer service contacted you later and confirmed address with you again. So it caused the delay of your shipment. Hope you can kindly understand us.
Sorry to hear that you are not satisfied with our customer service and their responses. Due to time difference, our customer service could not reply to you in time. We apologize for that and promise that we will do better in the future. We are the online shopping company, if you meet any problems, you can set up a ticket and contact our online customer service. Once they see your ticket, they will reply to you very soon.
And we have checked for you, and found your package was shipped on May 11. Your tracking number is LN914365703CN, because the tracking company needs time to update the information, you can search it after several working days on http://www.ems.com.cn/english.html. Hope you can kindly understand and trust us.
If there is any problem, please feel free to contact us.
Thank you for your support.
Best regards.
When I first found this website a couple weeks ago, I was super excited to find everything at a reasonable price for good material. But since it still states my shipment is being processed even though I ordered over a week ago. I've attempted to contact the company with no response on where my order is even leaving a message that I needed it in 2 weeks. I have been left with no response since asking for help.
Dear customer,
Nice day.
Sorry for the waiting time.
We are glad to hear that you are satisfied with our company. You are our valuable customer, and we cherish our every customer, your satisfication is our best honor.
We have checked for you, and found it belongs to the natural processing time. General speaking, we need 5-7 working days to process your order.
We have checked for you and found that your order has been shipped already. We will inform you of the tracking number once we get it from the shipping company.
With regard to no response, We really sorry for that. Due to time difference and weekend before, maybe you did not get any response from us, but we do not do it deliberately.
Hope you can accept our apology. Please remember that you are our customer, we will never deceive you and your problems will not be ignored. Please kindly trust us.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.
This is the first and last time I buy from this site. You don't provide tracking numbers and the customer service is lousy. I purchased my items Order #AYK3650 on 5/4/15 it's now 5/11/2015 & my order is still "processing". Give me a break, I went through the process of submitting a ticket & haven't heard anything since. Good thing I purchased through PayPal, be prepared for me to cancel my order. This site isn't worth it, guys.
Dear customer,
Nice day.
Sorry for late reply and we are so sorry for the waiting time.
Generally we need 5-7 business days for processing. It was little delayed because of our three-day holiday before. We have checked for you and found that the shipping way you chose is expedited shipment which will take 6-8 business days to the US while the processing time is not included.
Hope you can understand and trust us.
We have checked for you and found that your order has been canceled already. Your refund is under processing now. The refund will be back to your account within 3-5 business days when it is done.
We are so sorry for leaving you with such a negative impression. Please accept our sincere and unreserved apology. Providing our customers with more considerate and better shopping experience is our fullest intention. We have read through your comment and all these problems you mentioned have been noted down. We will keep making constant improvements in future.
Hope you can kindly accept our apology and forgive us.
If you need further assistance, please contact us via [email protected] without hesitation.
Thank you.
Yours sincerely.
I bought a dress on this site for my girlfriend and she loved it! It was the White Spaghetti Strap with Lace dress. She usually is really picky with dresses, and has a certain look she likes. WHen I browsed through the site, there were a lot of styles that looked good, and it was quite easy to find one that I thought my girl woudl like.
Everything from selection to checkout was easy to use. I received the shipment on time, and now my girlfriend is always on the site instead of going out to shop, which is better for me b/c I won't get dragged to go shopping at the mall now.
This is my second purchase with Sheinside, and all has gone well. My first purchase was for my girlfriend's birthday. This time I decided to step it up a bit and get a few nice things for my sister's birthday. Normally I just give her a gift card or something like that. This year I didn't break my bank, and I was able to get her a lot of really nice clothing. Everything feels great quality with no picks or rips, and it all fit her well. She said this year's gift was the best so far. It was perfect!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Dear customer,
Nice day.
Sorry for the late reply and the waiting time.
First thank you for choosing our company, and we glad to hear that our company is your favorite shop. You are our precious customer, we are willing to serve you. But then sorry to hear that we ruined your good impression. We sincerely apologize for that. Generally we need 5-7 working days to process your order.
We have checked for you, and found that your package was shipped on April 30.61299992140420005659 is your tracking number. Due to the three-day holiday and weekends before, it may caused the delay of your package. The logistics shows that your package is in transit to U.S. Postal Service. You can also track it via https://www.fedex.com/apps/fedextrack/?tracknumbers=61299992140420005659&cntry_code=us. Hope you can understand.
With regard to the response to your email, we are really sorry for that. Because we were at weekend, we could not reply to you in time. Hope you can accept our apology and forgive us. We cherish our every customer, and any of your problems never be neglected. Hope you can give us one chance again and trust us kindly. We will never let you down.
If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.