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Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Shein Reviews Summary

Shein has a rating of 2 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1897th among Women's Clothing sites.

service
1,651
value
1,540
shipping
1,632
returns
1,232
quality
1,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Australia
1 review
1 helpful vote
Follow Kiana L.
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I ordered $300 worth of clothing, and 15 days later, I don't have any parcel, and my order still says "Processing". Contacted customer service, and I think they lied to me, as they told me my order left the warehouse 5 days ago.

YES Sheinside, I KNOW you need 7 days to process, and you got your 7 days, but another 8 days later? You're shipping information site says:

Allow 5-7 days for processing, and to Australia, shipping is estimated between 3-7 days for express, which I have, because I spent a LOT more than the $100 US.

Sheinside, you are a bunch of idiots that probably use slave labour to make cheap products, and have the worst customer service in history. NEVER shopping with them again.

Date of experience: May 29, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the waiting time and all the inconvenience we have brought to you.
Generally we need 5-7 working days for processing. Actually All of your items have been stocked well on May 25th. But we know that you contacted our customer service before and your requirement of the delivery time is June 2nd, in order to guarantee that someone can receive your package, we could not shipped your package. And then you contacted our customer service and wanted us to continue to ship your package. So it caused the delay of your shipment. Hope you can kindly understand us.
We have checked for you, and found that your package has been shipped on May 30th. Because the tracking company needs time to update the information, once we get the tracking number from the tracking company, we will inform you the tracking number as soon as possible. Hope you can understand and trust us.
Sorry for leaving you such negative impression. All of you are important for us, giving you the best online shopping experience is our honor. We cherish you, and we are willing to help you solve your problems. Please trust us and give us one more chance again.

If you need further assistance, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.

Pennsylvania
1 review
1 helpful vote
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DO NOT ORDER
June 1, 2015

I ordered 2 dresses three weeks in advance from when I needed them and PAID for the express shipping. Called fedex to track the package as it wasn't here 3 days prior to the event I needed the dresses for and fedex informed me they sent the dresses the lowest possible shipping message NOT the EXPRESS that I paid for. When I consulted with the company about the issue the only thing they offered back was FIVE DOLLARS OFF my next order. Completely ridiculous! Never recommend or order from here. Still have yet to receive the items or any money back.

Date of experience: May 29, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply.
We have checked it for you, and found that the shipping way you chose is expedited shipping rather than express shipping. We also have noted on our web, the delivery time of expedited shipping usually takes 6-8 working days, and it is not included in the processing time. If you really paid the express shipping before, you can send us the screenshot of the payment. Hope you can kindly understand us.
In order to save your time, we have shipped your items in two parts. The logistics information shows that your first package has been delivered. Have you received your package? And your second package was shipped on May 26th, 61299992140420710812 is your tracking number. Because the tracking number needs time to update the information, you can track it via http://www.17track.net/en/result/express-details-100003.shtml?nums=61299992140420710812 after several working days. Hope you can understand and trust us.

If you need further assistance, please feel free to contact us via [email protected].
Thank you for your support.
Best regards.

Nebraska
6 reviews
6 helpful votes
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I have no idea why some people are ragging on this site, I have bought 5 items in 2 separate transactions and every single thing was delivered in a reasonable time and the merchandise was AWESOME! Seems some of the negative reviewers had unreasonable expectations. If you actually pay for your items & follow the instructions, there are no surprises. The coupon codes are amazing... best prices I've found. Last order I needed quickly for vacation and ordered expedited shipping and got it VERY quickly.

Date of experience: May 28, 2015
Illinois
1 review
1 helpful vote
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I love Sheinside! A friend recommended it to me because she knows that I'm a shopaholic! I love clothes and shoes but I do not want to pay high-end prices!

Sheinside had everything I needed and their summer dresses are to die for! I splurged and bought three chiffon dresses and two lace dresses. I also bought three pairs of shoes! My lack of control was a win-win because I was able to take advantage of the free shipping, while my friend received her referral discount.

My order went incredibly smooth! Shipping was fast and I had my items in no time! I'm very happy and surprised that it was so easy because I've been burned before with online shopping. I will definitely be buying from Sheinside again!

Date of experience: May 28, 2015
Pennsylvania
1 review
0 helpful votes
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I frequently buy my wife items from SheInside, and she always loves them. The price is right for quality stuff. A while back, I got her a pair of denim shorts, and a t-shirt with wings on the back. She wears them all the time, and looks beautiful -- she's had girls asking her where she got them, and wanting to go shop at SheInside themselves when she tells them where I bought them. She also loves their jewelry and shoes, which have made great anniversary and holiday presents several times.

Date of experience: May 27, 2015
Australia
1 review
1 helpful vote
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Questionable
May 30, 2015

I spoke to a person prior to ordering and I asked if my items will be shipped out within 24 hours of ordering (the items that had the specification). They told me yes. To reiterate this I asked so the items that do not have the "shipped out within 24 hrs tag" will be shipped in a different parcel at a later date - they also said yes. Which was what I had been heavily reliant on because all the items that were supposed to be shipped within 24 hours were the ones I needed because I'm leaving to go overseas in a week and a half! I chose express shipping aswell and my items are still being "processed" for shipping. "Items shipped in 24 hrs" turned out to be not shipped 7 business days later. C'mon guys. If I had known and you were honest about processing times - I would have still ordered but not the things I needed urgently. Please fix this ASAP

Also now that I have waited the full 7 working days wait time for the order to be shipped - I seriously hope all the items will be arriving together

Date of experience: May 27, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

First thank you for trusting us and choosing our company.
Sorry for the late reply and keeping you waiting.
Generally speaking, we can ship these items marked with "ships in 24hrs" within 24hrs as we promised, and then ship other items to you later. Maybe after you placed an order, you did not contact our customer service again, so in order to save your time and bring you no more inconvenience, we decided to ship all of your items in one package. We sincerely apologize for our inappropriate behavior. Hope you can forgive us and accept our apology.
We have checked for you, and found that your items have been stocked well, and we are ready to arrange the shipment for you. Sheinside cherishes its customers, and giving you the best online shopping experience is our honor. We promise that we will do better in the future. Hope you can trust us and give us one more chance again.

If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.

Pakistan
2 reviews
0 helpful votes
Follow Adeel Z.
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I ordered a Blue Diamond Geometric Silver Pendants Necklace from sheinside.com the design and material of necklace is awesome this is my 2nd order and i really happy by using the services and shipping and i think sheinside is a great store for shopping i recieved the same product which i ordered the condition is also good and the best quality products i had no any issue to recieved the products i purchased this necklace for my sister on her birthday she will be very happy to see this beautiful blue diamond necklace and love this thanks sheinside.com i will come back soon for more products...

Date of experience: May 26, 2015
Virginia
1 review
0 helpful votes
Follow Ashley D.
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I recently ordered a few shirts from Sheinside. They have great clothes at great prices. As soon as I placed my order, I got an email from them saying thank you and my order was getting ready to ship. By the next day my order shipped. My order arrived at my door in little to no time. The packaging was exceptional. Everything was in the box like I ordered it. The shirts fit amazing. I really like buying from Sheinsides becouse the prices are so affordable. I highly recommend!

Date of experience: May 26, 2015
Mississippi
1 review
4 helpful votes
Follow T L.
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I ordered from sheinside nearly 2 months ago, and still haven't even come close to getting my package. Also, all of my items boasted "ships in 24 hours!" when in reality they haven't shipped after 56 days.

DO NOT USE THIS SITE. THERE IS NO PHONE NUMBER TO CALL. HORRIBLE SERVICE.

Date of experience: May 26, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for late reply and we sincerely apologize for the waiting time.
Generally we can ship these items marked with “ships within 24hrs” within 24hrs as we promised. But the item Navy High Waist Pleated Skirt in your order sells well. We took more time to get it from the factory. The shipment was also delayed because of the cancellation request before. Hope you can kindly understand.
Your order was once shipped on 26 April. However, there was something wrong with the shipment and the whole order was detained at the customs. To save your time and bring you no more inconvenience, we decided to resend the order to you. Hope you can kindly trust us.
We have checked for you and found that your new order is under processing now. We noticed that you had contacted our customer service to change the address before. Do you still want to change your address? Maybe you can send us your new address via email later so that we can arrange it for you.
Sheinside is a fast growing company. All our colleagues are constantly improving our service and perfecting ourselves now. We will do better in future.

If you need further assistance, please contact us via [email protected] without hesitation.
Thank you.
Yours sincerely.

Washington
1 review
0 helpful votes
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Easy shopping
May 28, 2015

So I have a confession to make, my sister-in-laws birthday came around and I forget about it. So in trying to make it up to her I told her I would buy something for her. So I had her look on the internet for some dresses. She came across this site, Sheinside and liked how the pink and yellow sleeveless dress looked. So I hopped on and starting looking for the dress. I had no problem in finding it on the website, their layout is easy to move around in. I also find the ordering process very start forward, very similar to other big name sites. However what i liked the most was the care they took in packaging the dress up. When I received the dress it was nicely wrapped and looked well protected.

Date of experience: May 25, 2015
Nigeria
1 review
0 helpful votes
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I have been in search of a quality and outstanding bracelet to purchase for my wife and daughter but the ones I got were not really fashionable and my wife doesn’t like them. A friend of mine told me about this site, sheinside.com. So I decided to give it a trial and lo and behold, they have great and amazing products in sock, my wife loved and cherishes the gold bracelet I got for her because of its great uniqueness and quality. They have really creative pieces and I was amazed at how affordable they were. Am glad I made this purchase.

Date of experience: May 24, 2015
Michigan
1 review
0 helpful votes
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I recently ordered a pair of earrings from sheinside.com, and I could not have asked for a better experience from start to finish. The order I placed matched exactly what I saw on the website. The website itself is very efficient and easy to use, it caused me virtually no trouble at all. The earrings I ordered were very affordable and the description that was listed was very accurate. I would definitely recommend this website to anybody looking for an affordable, efficient, and easy shopping experience.

Date of experience: May 23, 2015
Bangladesh
1 review
0 helpful votes
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Gold trading academy has a genuine source of information on how to trade effectively. I’m learning their system and its making me excited to trade.

Date of experience: May 21, 2015
Louisiana
1 review
2 helpful votes
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It has been 8 days since the "Label was created" and it has not moved yet from New Jersey. 12 days since the original purchase, as a first time customer I know that no matter how cheap and cute the clothes are I would never order from this website again. This amount of time for shipment is unreasonable.

Date of experience: May 21, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply and waiting time.
Generally we need 5-7 working days for processing. And we also have noted on our web, preparation for delivery is not included in the "delivery time". Hope you can kindly understand.
We have checked for you, and found that your package has been shipped on May 15. Your tracking number is 61299992140420288816. You can track it via http://www.fedex.com/us/. The tracking information shows that your order is in transit to you now. You may get it very soon. Do not be worry, your package will be delivered safely.
Sorry to hear that you are unsatisfied with our shipping time. All of you are important for us, we will take your advice and speed up our transporation. We promise that we will do
Better in the future. Hope you can trust us and give us one more chance again.

If you need further assistance, please contact us via [email protected] without hesitation.
Thank you.
Yours sincerely.

India
2 reviews
2 helpful votes
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Awesome
May 24, 2015

I love love love all their clothes, found them on instagram and just fall in love with every post! Anyways i ordered 2 dresses and a jumpsuit all fit me very well and looked exactly like the photos. Just need to lose some weight and I will look really cute. I got free shipping and i got a discount for my order because it was my first order.

Date of experience: May 21, 2015
Italy
1 review
0 helpful votes
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Sheinside is awesome website for online shopping"I've ordered many times so far from SheInside. The first was a big order, the second was one item and so was my other orders. I've had a great experience!. So affordable and good quality and whenever I have a question they respond quickly to my emails :), great customer services, I love how you can accumulate points and how there are always sales and promo codes, they help a lot. I love shopping from SheInside and I have not been disappointed. After my great experience I love shopping through sheinside now! Great prices and still great quality! The user interface of sheinside.com is also very nice and smooth which helps me to select the items easily"

Date of experience: May 21, 2015
Michigan
1 review
0 helpful votes
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This skirt was so cute, I couldn't say no when I saw it was under $15! The biggest thing when ordering from an online store is to CHECK THE SIZE GUIDE. I've never had a problem with this or any other site because I know my measurements in inches and in centimeters.
When worn high-waisted with a solid navy blouse, like I did, the skirt hits about mid thigh and looks gorgeous.The fabric is smooth an flows prettily around my legs. The item's description says street style, but I would wear this for a date night or summer party anytime!

Date of experience: May 19, 2015
Bangladesh
1 review
0 helpful votes
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Its a great deal done with Sheinside.The relationship between me and Sheinside is for long time.And I feel better to deal with this really dependable site. Basically I like to purchase products from online shopping site and this site is really awesome. I have purchased so many fashion product from Sheinside. Recently i have ordered four pants from Sheinside.My Order number is KYH3247.The shipment of those product was so fast as expected.As i experienced before their quality of any product are just high. They have a great variety collection of fashion. Any customer have a great opportunity to choose their desired product from this amazing online shopping place. When i use any product from Sheinside many of my friends asked me about the product and every time i recommend them to buy product from this amazing site. I feel myself lucky as I find this great site for online shopping. I want to give thanks Sheinside for their great service. Hope that they will be aside us like now they are.In the near future I will obviously buy another product from this site.

Date of experience: May 18, 2015
Arizona
2 reviews
6 helpful votes
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Almost every one start review (including mine) addresses the fact that sheinside has false advertising. It has all this "24 hr shipping" and "expedited shipping"

DON'T EXPECT YOUR CLOTHES FOR OVER A MONTH.

When are you going to address this Sheinside?

Date of experience: May 18, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for late reply and for all these misunderstandings.
Generally we need 5-7 business days for processing and the shipping way you chose will take 6-8 business days for delivery instead of 6-8 days while the processing time is not included. Hope you can kindly understand and trust us.
We have checked for you and found that your order has been shipped on 11 May already. 61299992140420131976 is your tracking number and you can track it via http://www.17track.net/en/result/express-details-100003.shtml?nums=61299992140420131976. The tracking information shows that it is in transit to you now. You may get it very soon.
Sorry that our customer service didn’t reply you in time because of time difference. We didn’t do that deliberately. All our colleagues treasure you and are sparing no efforts to offer you better shopping experience than other stores. We will do better in future.

If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.

New York
2 reviews
2 helpful votes
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My order has been processing since May 6th and I still have no received shipping information. It does not allow my to log in with my email for some reason so i have no clue where my orders are. So sketchy!

Date of experience: May 18, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the late reply and the waiting time.
We have checked for you, and found that your package has been shipped on May 13.
Your tracking number is 61299992140420243143, and the logistics information shows that your package is in transit. Because the tracking company needs time to update the information, you can track it after several working days via http://www.17track.net/en/result/express-details-100003.shtml?nums=61299992140420243143.
With regard to log in with your email, actually you can send us the screenshot of this condition so that we can check for you. You are our valuable customer, it is not only our responsibility but also our honor to help you solve your problems. Hope you can trust us.

If there is any problem, please feel free to contact us via [email protected].
Thank you for your support.
Best wishes.